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Reviews of Comfort Suites At Virginia Center Commons

2.5 out of 5
Comfort Suites At Virginia Center Commons
10601 Telegraph Rd, Glen Allen, VA

Reviews

8.4

Very good

Rating 10 - Excellent. 540 out of 1002 reviews" "
Rating 8 - Good. 250 out of 1002 reviews" "
Rating 6 - Okay. 97 out of 1002 reviews" "
Rating 4 - Poor. 71 out of 1002 reviews" "
Rating 2 - Terrible. 44 out of 1002 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was right by the sports center so very convenient for early morning games
Stayed 2 nights in May 2024

8/10 Good

Nailah

Liked: Staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Shailey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Mary Ann, Camden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Marquisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10
Stayed 3 nights in Apr 2024

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

James

Travelled with family
Liked: Cleanliness
1 Elevator did not work. Parking lot is shared with another hotel next door and the weekend was busy, so had to park really far away. Breakfast buffet was standard stuff, but only one waffle batter dispenser, and both days sausage was awful.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Katherine

Stayed 2 nights in Mar 2024

6/10 Okay

kassie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not a clean hotel at all!
Stayed 2 nights in Feb 2024

6/10 Okay

Shannon

Travelled with group
Disliked: Cleanliness
Our room smelled like wet dog even though they don’t allow pets. Front desk gave us air freshener and said that was the best they could do. Our tv remotes didn’t work.
Stayed 1 night in Apr 2024
Response from GM on 25 Apr 2024
apologies and will make it more better

8/10 Good

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nestled in a quiet and secluded place, away from the city hustle and bustle. It was clean. Had friendly staff. The special needs room was spacious and had clean bedding. No smelly pillows or bedsheets. Plenary of clean towels. Good option for price. Recommend.
Stayed 1 night in Apr 2024
Response from gm on 25 Apr 2024
thank you

10/10 Excellent

Rofelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 25 Apr 2024
thank you

8/10 Good

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were particularly friendly. Kids loved the pool, though it was very cool, and hot tub. We really liked the suite setup allowing the kids to go to bed while the adult could relax and watch some TV without disturbing them. However, I planned to utilize the pullout couch in the suite and found it unbearably uncomfortable. There was almost no padding covering the springs. Ended up closing it and sleeping on the narrow unopened couch.
Stayed 3 nights in Apr 2024
Response from GM on 25 Apr 2024
apologies and will make it more convenient in future stay

10/10 Excellent

Brittani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Super clean!
Stayed 1 night in Apr 2024
Response from GM on 25 Apr 2024
thank you

8/10 Good

Dawn

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Pool was a tad cold! But spa/hot tub was nice and warm! Bed wasn’t the comfiest but the continental breakfast was really good.
Stayed 1 night in Apr 2024
Response from GM on 25 Apr 2024
thank you

6/10 Okay

Susan, Collegevill

Liked: Staff & service, property conditions & facilities
Check in went smooth but when we got to our room it smelled terribly of pot, ugh. We reported it to front desk then went out to dinner. When we return the smell was still everywhere. Such a shame as the property was really nice but the smell was a huge distraction in a non smoking facility.
Stayed 1 night in Apr 2024
Response from GM on 25 Apr 2024
apologies

10/10 Excellent

Harlie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from GM on 25 Apr 2024
thank you

10/10 Excellent

Tryphena

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy the stay, breakfast was always tasty. Only complaint I have was the pool had to much chlorine
Stayed 3 nights in Apr 2024
Response from GM on 25 Apr 2024
thank you

8/10 Good

Kimbra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and nice.
Stayed 2 nights in Apr 2024
Response from gm on 25 Apr 2024
thank you

8/10 Good

Josephine

Travelled with partner
Affordable & convenience
Stayed 1 night in Apr 2024
Response from GM on 25 Apr 2024
thank you

10/10 Excellent

Bethany

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
My family of 6 stayed there. On our way home to MI, my 16 year old son tells me he left his wallet there. It had over $50 cash in it. I called the front desk and spoke to Wanda. Wanda was able to locate the wallet and get it back to me. Not $1 was missing out of it. Its not too often you find people honest that would do that, but Wanda did. So BIG thank you to Wanda for being honest and helping me so much.
Stayed 1 night in Mar 2024
Response from GM on 25 Apr 2024
thank you

10/10 Excellent

Jeffrey

Stayed 2 nights in Mar 2024
Response from GM on 25 Apr 2024
Thank you

8/10 Good

Daniel, Lawrence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I always stay at this chain. No surprises. Always what I expect.
Stayed 1 night in Mar 2024
Response from GM on 25 Apr 2024
thank you

10/10 Excellent

Lisa

Stayed 2 nights in Mar 2024
Response from GM on 25 Apr 2024
thank you

10/10 Excellent

LaShaun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Meleissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay again.
Stayed 1 night in Mar 2024
Response from GM on 25 Apr 2024
thank you

4/10 Poor

Laura

Travelled with family
Property is in poor condition. No towels at the pool.
Stayed 1 night in Mar 2024

10/10 Excellent

Wendy, Woodville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were comfortable. There was some room for us to spread out when all 4 of us were in the room. Breakfast was above average. Close to restaurants and shopping.
Stayed 3 nights in Mar 2024
Response from GM on 25 Apr 2024
thank you

10/10 Excellent

Hu

Stayed 1 night in Mar 2024
Response from GM on 25 Apr 2024
thank you

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the layout of the room we were in room 117, the only downfall of the room is that it is so close to the elevator that you hear it operate. I don't think there is anything you can do about that but overall we had a nice stay.
Stayed 3 nights in Mar 2024
Response from GM on 25 Apr 2024
thank you

10/10 Excellent

Effie

Travelled with partner
Liked: Amenities
We enjoyed the quiet atmosphere,not a lot of traffic and the staff was very friendly.
Stayed 2 nights in Mar 2024
Response from GM on 25 Apr 2024
thank you

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager is amazing. Shes very kind and definitely cares about her guests safety. In dealing with another lady at the front desk, i was taken away by the hospitality! All yhe staff here have been so helpful and kind and housekeeping is soooo sweet! Clean, affordable, safe, convenient! 10 out of 10 recommend.
Stayed 2 nights in Mar 2024
Response from GM on 25 Apr 2024
thank you for the compliment

10/10 Excellent

Linda

Stayed 4 nights in Feb 2024
Response from gm on 25 Apr 2024
thank you

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were excellent with the number of guests checking in at the same time.
Stayed 1 night in Mar 2024
Response from SP -GM on 21 Mar 2024
thankyou and appreciate the encouragement to our staff and we will serve better every time of your future stay with us

8/10 Good

Crystal

Travelled with family
Liked: Cleanliness, property conditions & facilities
Worked great for one night. Decent rate
Stayed 1 night in Mar 2024
Response from GM on 25 Apr 2024
thank you

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from SP -GM on 21 Mar 2024
thank you

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Treated us like trash
Stayed 3 nights in Jan 2024
Response from SP -GM on 21 Mar 2024
apologies but some times are out off our hands if the guest

2/10 Terrible

David, Peachtree City

Disliked: Staff & service
Policies
Stayed 1 night in Mar 2024
Response from SP -GM on 21 Mar 2024
apologies that we could not bend against the policies.

6/10 Okay

David

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from SP -GM on 21 Mar 2024
thank you

10/10 Excellent

Corey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant and efficient staff, clean room, easily accessible location. Overall great experience with Comfort Suites!
Stayed 1 night in Mar 2024
Response from GM on 25 Apr 2024
thank you

8/10 Good

Nalicia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This hotel is my go-to whenever I visit Virginia. However, I wasn't as impressed during my last stay. The room we stayed in had a few tiny dead insects (flies and tiny bugs) on the walls and the air unit was really loud. The bed was pretty uncomfortable (lumpy), and I was surprised when they didn't have any extra blankets or pillows. Overall, it's still a decent hotel but I probably won't be as quick to book here again in the future.
Stayed 2 nights in Mar 2024
Response from GM on 25 Apr 2024
apologize

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one evening but beautiful large room, clean and great location.
Stayed 1 night in Mar 2024
Response from GM on 25 Apr 2024
thank you

8/10 Good

Daniel

Stayed 1 night in Mar 2024
Response from GM on 25 Apr 2024
thank you

10/10 Excellent

Arielle

Stayed 1 night in Feb 2024
Response from SP -GM on 21 Mar 2024
thank you for taking time to review us online we appreciate and it is a compliment.gives us an opportunity to serve you better every time

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from SP -GM on 21 Mar 2024
thankyou

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms, loud toilet, small “living space” apart from bedroom with extra tv and would be nice for your own space, nice pool and hot tub, very convenient to dining and shopping
Stayed 2 nights in Feb 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Just meh
Overall fine. The hotel was relatively clean, but some parts were in somewhat poor condition--scuffed walls and trim, etc. Just looked a little shabby in places. Pool and hot tub were working and were open late, which was great. The chlorine in the hot tub seemed very strong--our eyes were burning while sitting in it. Beds were comfortable. Breakfast was fine--mostly average, but the "bold" variety of coffee (at breakfast, not in the room) was good, and the waffle machine was a great addition. Waffles were different flavors each day.
Stayed 2 nights in Feb 2024
Response from SP -GM on 21 Mar 2024
thankyoou

8/10 Good

diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Friendly staff. Breakfast was ok
Stayed 4 nights in Feb 2024
Response from SP -GM on 21 Mar 2024
thank you

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from SP -GM on 21 Mar 2024
thankyou