Exterior

Reviews of Holiday Inn Express Richmond - Midlothian Turnpike, an IHG Hotel

2.5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 264 out of 664 reviews" "
Rating 8 - Good. 218 out of 664 reviews" "
Rating 6 - Okay. 101 out of 664 reviews" "
Rating 4 - Poor. 47 out of 664 reviews" "
Rating 2 - Terrible. 34 out of 664 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew, Wallingford

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet breakfast was awesome!
Stayed 3 nights in Mar 2024

6/10 Okay

Kathryn

Travelled with partner
Liked: Staff & service, amenities
The shower had lime stains, the ceiling was falling apart and the curtains had rips in them.
Stayed 1 night in Feb 2024

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Great daily breakfast options. Pretty cold mini fridge.
Stayed 5 nights in Feb 2024

6/10 Okay

Julie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We could hear the conversations people in the rooms next to ours. The water was lukewarm- as in the shower was less than desirable. The water pressure was weak and the water was not hot.
Stayed 1 night in Feb 2024

8/10 Good

Shallai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Bonny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Jean

Travelled with family
Liked: Amenities
Wonderful easy and clean
Stayed 1 night in Feb 2024

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds & clean
Stayed 2 nights in Feb 2024

10/10 Excellent

Sophia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room comfy beds
Stayed 1 night in Jan 2024

6/10 Okay

Danielle

Liked: Staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Lesley

Liked: Staff & service
It was fine, no problems, a bit of noise through the connecting door.
Stayed 1 night in Jan 2024

6/10 Okay

stacy

Business traveller
Liked: Amenities
Stayed 2 nights in Jan 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Richard

Stayed 3 nights in Jan 2024

8/10 Good

John

Stayed 1 night in Jan 2024

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
I would recommend this establishment to family and friends
Stayed 3 nights in Dec 2023

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Great Stay!
The room was comfortable to include the added amenities of the room such as the Keuring, mini fridge and microwave. Whatever questions we had, the front desk answered kindly while giving the answers needed. This hotel definitely met our needs and would return.
Stayed 2 nights in Dec 2023

6/10 Okay

Jordan

Travelled with family and small children
Liked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Valerie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Good luck
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

mary

Stayed 2 nights in Nov 2023

2/10 Terrible

Brian, Oxford

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Found a few bugs and sheet were dirty. Changed rooms. Worst atay ive had at Richmond. Been going there same times for last ten years..
Stayed 3 nights in Nov 2023

8/10 Good

BRYANT

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The Staff was great and friendly. Accommodating Dora was very pleasant.
Stayed 1 night in Nov 2023

2/10 Terrible

Esha

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost everything in the room was broken, including the lights and there were spider webs everywhere.
Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine.
Stayed 1 night in Nov 2023

4/10 Poor

Carlos

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property was run down. The beds were terrible. The sofa couch could not be used. Bath did not drain properly. Couch dirty.
Stayed 1 night in Nov 2023

10/10 Excellent

Kathleen

Stayed 1 night in Nov 2023

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Lisa

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Last minute stay
Samantha was great. I booked a double but got a king. She gave us blankets for the couch. The pull out was filthy! The air unit did not work. The bed was hard. The bathroom could use a touch up. If you have to stay here you will survive...maybe.
Stayed 1 night in Oct 2023

6/10 Okay

James

Stayed 1 night in Oct 2023

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great experience from beginning to the end of my stay.
Stayed 1 night in Oct 2023

8/10 Good

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice facility and very convenient. Very friendly staff. They need to update the rooms, though. The furniture and mattresses and TV’s are dated.
Stayed 1 night in Oct 2023

8/10 Good

Evette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast
Stayed 1 night in Oct 2023

10/10 Excellent

Marcus

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023

2/10 Terrible

Gabrielle

Stayed 1 night in Oct 2023

6/10 Okay

John

Business traveller
Dated fixtures and furnishings.
Stayed 2 nights in Sep 2023

6/10 Okay

Donnie

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Sep 2023

10/10 Excellent

ROBERT C

Stayed 1 night in Sep 2023

10/10 Excellent

Gladys, Annapolis

Stayed 1 night in Sep 2023

10/10 Excellent

Teresa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m not sure why the hotel is charging me an extra $3.20 in taxes. I already paid Expedia in advance for the room an all taxes & fees.
Stayed 1 night in Sep 2023

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, quick check-in, check out. Very good breakfast-included. nice and attentive staff.
Stayed 1 night in Sep 2023

4/10 Poor

Sarah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not recommended
This property is old, in disrepair, and not cleaned well. The common areas (lobby, elevator, hallways) were very dirty. The room was a bit cleaner but sorely outdated. My locked room door rattled with every closing of other doors and I was not able to sleep well. I would never stay here again. I paid for two nights and left after the first night I was so unhappy and sleep deprived.
Stayed 2 nights in Sep 2023

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was really impressed with this Holiday Inn Express. VERY clean and modern inside. Lobby was open with a nice sitting area. Rooms were also clean, good size, and well appointed. Staff was quite friendly. And for the price, it was a great deal. Would definitely recommend this if you're in the Fort Gordon area.
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Suzanne

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Would not stay again
There was no hot water in my room, so I could not shower. The bathroom sink did not drain. The bathroom needs to be deep cleaned; there is mildew in the corners. there was a wet spot on the floor at the foot of the bed, probably from the air conditioner.
Stayed 1 night in Sep 2023