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Reviews of Holiday Inn Express and Suites Rhinelander, an IHG Hotel

2.5 out of 5
Holiday Inn Express and Suites Rhinelander, an IHG Hotel
1958 NAVAJO STREET, Rhinelander, WI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 29 out of 38 reviews" "
Rating 8 - Good. 7 out of 38 reviews" "
Rating 6 - Okay. 1 out of 38 reviews" "
Rating 4 - Poor. 1 out of 38 reviews" "
Rating 2 - Terrible. 0 out of 38 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place…will stay there again
Stayed 1 night in May 2024
Response from HIE Team on 28 May 2024
Thank you for your feedback.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and beautiful. Our room was huge and we had a beautiful view of a forest outside the window!
Stayed 1 night in May 2024
Response from HIE Team on 27 May 2024
Thank you for letting others know you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Vlean
Stayed 3 nights in May 2024
Response from HIE Team on 27 May 2024
Thanks for staying with us!

10/10 Excellent

maria, houston

Liked: Cleanliness, staff & service, property conditions & facilities
Looks brand new
Stayed 1 night in May 2024
Response from HIE Team on 27 May 2024
Thank you for choosing us for your stay!

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful except the water pressure…need to work the kinks out of this new hotel
Stayed 5 nights in May 2024
Response from HIE Team on 22 May 2024
Thank you for your feedback. We've contacted the plumbers and will have them come take a look. Thanks for sharing your issues this allows us to work timely to get it fixed.

10/10 Excellent

Richard

Stayed 1 night in Apr 2024
Response from HIE Team on 28 May 2024
Thanks for giving us feedback. Please stay again soon!

10/10 Excellent

Lorene K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 3 nights in Apr 2024
Response from HIE Team on 7 May 2024
Thank you for choosing to stay with us. We hope to see you again soon!

10/10 Excellent

Lillie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel seems brand new. Everything was exceptionally clean and the staff members we interacted with were very amicable.
Stayed 1 night in May 2024
Response from HIE Team on 6 May 2024
Thank you for staying with us

10/10 Excellent

MARGARET

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction all around
Stayed 1 night in May 2024
Response from HIE Team on 5 May 2024
Construction should be done by Wednesday 5/8/24. Thank you for choosing to stay with us.

8/10 Good

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
always clean. good breakfast.
Stayed 1 night in Jan 2024
Response from HIE Team on 3 May 2024
Thank you for choosing us for your stay in Rhinelander, WI. We appreciate your business and your feedback.

8/10 Good

Norma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's always clean. Quick check in and out. Like the breakfast.
Stayed 3 nights in Apr 2024
Response from HIE Team on 2 May 2024
Thank you for choosing us for your stay!

10/10 Excellent

Mrs.Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so helpful and kind!
Stayed 1 night in Mar 2024
Response from HIE Team on 29 Apr 2024
Thank you for choosing us for your stay.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great breakfast options, also has a decent workout facility.
Stayed 2 nights in Apr 2024
Response from HIE Team on 26 Apr 2024
Thank you for choosing us for your stay in Rhinelander. Please come again.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. The staff were professional and very friendly.
Stayed 1 night in Apr 2024
Response from HIE Team on 22 Apr 2024
Thank you for staying with us! It was a pleasure serving you. We hope to see you again soon!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, new facility with everything I expected.
Stayed 1 night in Apr 2024
Response from HIE Team on 10 Apr 2024
Thank you for staying with us!

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
The pool area is extremely slippery and dangerous.
Stayed 1 night in Apr 2024
Response from HIE Team on 10 Apr 2024
I've passed your comments on to our cleaning and maintenance crews. Thank you for sharing your concerns we appreciate you letting us know. We also want to thank you for staying with us. We hope to see you again soon!

10/10 Excellent

Stacy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is brand new. Fresh and clean. Looks very nice.
Stayed 1 night in Mar 2024
Response from HIE Team on 1 Apr 2024
Thank you for staying with us while in Rhinelander. We appreciate you taking the time to give us a review.

10/10 Excellent

Mary Kaye

Very nice, well kept, hotel.
Stayed 1 night in Mar 2024
Response from HIE Team on 26 Mar 2024
We're so glad you chose to stay with us! Can't wait to see you again!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the decor! Didnt care for main sitting area and dining area and check in area all combined. Felt we were all in each others way.
Stayed 2 nights in Mar 2024
Response from HIE Team on 22 Mar 2024
Thank you for your kind review. We look forward to having you stay with us again!

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay.
Stayed 1 night in Mar 2024
Response from HIE Team on 22 Mar 2024
Thank you for your kind review. We look forward to having you stay with us again!

10/10 Excellent

Danielle

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from HIE Team on 4 Mar 2024
Thank you for staying with us! Please come again!

10/10 Excellent

Jessica

Stayed 2 nights in Feb 2024
Response from HIE Team on 20 Feb 2024
Thank you for choosing to stay with us. We hope to see you again soon!

10/10 Excellent

Dorian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Brand new.
Stayed 2 nights in Feb 2024
Response from HIE Team on 8 Feb 2024
Thank you for staying with us and sharing your experience. We appreciate your feedback.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from HIE Team on 6 Feb 2024
Thank you for your feedback. We appreciate your comments. We hope you stay again soon!

10/10 Excellent

Tiisha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
The hotel was extremely clean and quiet. Staff was accommodating. The only complaint was water temperature. I ran a bath and the water got cold before the run was 1/4 full.
Stayed 1 night in Jan 2024
Response from HIE Team on 28 Jan 2024
I sincerely apologize that you had an issue with the water while staying at our Hotel. We want all our guests to have the best experience possible. We have our engineering team looking into this. Please don't hesitate to let our front desk know if you have any issues while staying. Your stay is important to us. Thank you for choosing to stay with us on your last trip.

6/10 Okay

PEGGY

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Beautiful brand new building, staff was very friendly my major issue was noise during sleeping hours. We heard banging and vacuuming on and off waking us up throughout the night. I would imagine this will be resolved shortly. Also pool was not completed if you are wanting that feature.
Stayed 1 night in Jan 2024
Response from HIE Team on 17 Jan 2024
We're sorry to hear that you didn't get the rest that you deserve. Our number one priority is making sure that our guests enjoy their stay and feel as if our Hotel is a home away from home. There are still a few areas under construction, however we try not to vacuum after 8 pm. We'll continue to train our staff on the appropriate way to give the best experience to all our guests regardless of construction happening or not. Thank you for taking the time to give us feedback. It is appreciated. Thank you for helping us be the best we can be. The pool should be open very soon.