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Reviews of Travel Inn Guesthouse

2.5 out of 5
Travel Inn Guesthouse
Soleyjargata 31, Reykjavik

Reviews

6.4
Rating 10 - Excellent. 53 out of 370 reviews" "
Rating 8 - Good. 99 out of 370 reviews" "
Rating 6 - Okay. 105 out of 370 reviews" "
Rating 4 - Poor. 72 out of 370 reviews" "
Rating 2 - Terrible. 41 out of 370 reviews" "

6.8/10

Cleanliness

6.2/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

brian

Liked: Cleanliness, property conditions & facilities, room comfort
Basic but value for money.Safe and fairly quiet
Stayed 3 nights in Jun 2023

8/10 Good

Megan

Stayed 1 night in Dec 2022
Response from Team of Travel Inn on 8 Dec 2022
Thank you for your feedback.Look forward to seeing you again soon.

10/10 Excellent

Bryan

Stayed 3 nights in Oct 2022

2/10 Terrible

Bill

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was superficially clean, but the mould on the room's walls impacted my allergies. There was one electrical outlet. It seems they cared very little about satisfied guests, as the only reason for its location was being across from the Flybus station. I recommend this place for that, and that alone
Stayed 2 nights in Oct 2022
Response from Team of Travel Inn on 25 Oct 2022
Dear Bill,We are truly sorry you have been unsatisfied. We wish we would have been informed about your troubles to be able to help you and make your stay more comfortable.However thank you for your feedback, we currently work on the reconstruction.

8/10 Good

Pio

Stayed 4 nights in Sep 2022

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely place to stay in Reykjavik
A lovely place to stay and just over the road from BSI central bus terminal and ten minutes walk up to the the famous church and from there downtown .
Stayed 3 nights in Sep 2022
Response from Team of Travel Inn on 24 Oct 2022
Dear Simon,Thank you for your feedback. We are happy to hear you have enjoyed your stay.Look forward to seeing you again soon.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travel
Rooms were big and good location.
Stayed 2 nights in Sep 2022
Response from Team of Travel Inn on 17 Sept 2022
Dear Adam,Thank you for your feedback. We are happy to hear you have enjoyed your stay.Look forward to seeing you again soon.

10/10 Excellent

Branimir

Stayed 1 night in May 2022
Response from Team of Travel Inn on 16 Aug 2022
Thank you for your feedback. Look forward to seeing you soon again.

6/10 Okay

Karen

Stayed 1 night in Aug 2022
Response from Team of Travel Inn on 16 Aug 2022
Thank you for your feedback. Look forward to seeing you soon again.

4/10 Poor

Wade

Travelled with family
Liked: Cleanliness
Easy walk to downtown and beautiful area. Host did not send the lockbox code before we arrived so I had to use international data to call which I had not planned for. I checked email (including junk), Expedia messages and my text messages…nothing was sent to me.
Stayed 1 night in Aug 2022

4/10 Poor

martin

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

8/10 Good

Rose

Stayed 1 night in Jul 2022
Response from Team of Travel Inn on 16 Aug 2022
Thank you for your feedback. Look forward to seeing you soon again.

4/10 Poor

Dave

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Check in was very easy and communication good. Location was great, straight over from bus terminal and 15 min walk from Reykjavik centre. Room was very basic. Shower was filthy, mouldy and did not work properly. Overall cleanliness not good.
Stayed 1 night in Jul 2022

4/10 Poor

John

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
I selected this guesthouse for arrival night and later departure night as it was near the bus to the airport and inexpensive. There is no staff or service available, but that is apparently the trend in budget accommodations. The lawn was wildly overgrown. It was embarrassing when the tour picked me up. I was pleased when a travel glitch required an extra night stay that they were able to accommodate me, but the basement room available had little light and poor ventilation. It is near the terminal, and it is inexpensive, but you will not want to spend any time in your room.
Stayed 1 night in Jun 2022

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities
Good spot for a quick stay, especially if you're gonna catch a bus. Not far from downtown. Very simple, not much for amenities but it's clean and well-located. Tiny bathrooms.
Stayed 1 night in Jun 2022
Response from Team of Travel Inn on 26 Jun 2022
Thank you for your feedback. Look forward to seeing you soon again.

8/10 Good

Kendrick

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice place, good location, but I don’t like contactless check ins.
Stayed 2 nights in Jun 2022
Response from Team of Travel Inn on 26 Jun 2022
Thank you for your feedback. Look forward to seeing you soon again.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Room was somewhat clean. Old and uncomfortable beds. Bedding was alright and clean with comfortable pillows. One awfull bathroom for 6 rooms. Shower was incredibly dirty. Across the street to Reykjavik airport so very noisy in the morning. Check-in was good and easy.
Stayed 1 night in Jun 2022
Response from Team of Travel Inn on 26 Jun 2022
We are sorry you were unsatisfied. Most of the rooms has a private bathroom. There is five small rooms sharing the bathrooms (bathroom with toilet + single toilet) which are being cleaned in the mornings and checked during the afternoons/evenings again. The Reyjavik Airport is 1,5 km of the guesthouse which is mostly appreciated by the guests taking early mornings flights. However it might be uncomfortable if you are noise sensitive. Thank you for your feedback, we currently work on progress and renovation.

8/10 Good

Kavinder

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had a quiet comfortable stay on the last night before catching early flight .
Stayed 1 night in May 2022
Response from Team of Travel Inn on 26 Jun 2022
Thank you for your feedback. Look forward to seeing you soon again.

10/10 Excellent

Tarek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Lucinda

Liked: Cleanliness, amenities
Stayed 5 nights in Apr 2022

8/10 Good

Jérome

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
La chambre était propre. A 10min du centre à pieds. Pas cher pour Reykjavik.
Stayed 2 nights in Apr 2022

10/10 Excellent

Veronica

Stayed 1 night in Mar 2022

6/10 Okay

Prasanth Krishnan

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 3 nights in Nov 2021

8/10 Good

Rachel

Travelled with group
Liked: Staff & service
Good for the price, and great customer service. Walking distance to downtown.
Stayed 1 night in Oct 2021

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property! The staff was extremely nice and welcoming, as were other guests. The property is located very close to the city center, very short walk. Overall, it was a great place to stay!
Stayed 1 night in Sep 2021

4/10 Poor

Steven

Stayed 2 nights in Sep 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It was quiet, and uniquely aged. Bedroom floor was water damaged, kitchen had no table for eating. Actually, no dining room
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
Good value, convenient location.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was basic accomodations but clean. Very good location that is walkable to downtown Reykjavik.
Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Jul 2021

2/10 Terrible

AARON

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t recommend
Sheets were questionably clean. Smelled pretty bad. I understand you have sulfur in the hot water but it smelled like someone died with hard boiled eggs stuffed in them and left to rot. In the city whenever I used the hot water it smelt significantly better. Dust and debris left on the floors, sink, and cabinet of my room. Bathrooms quite dirty, the community kitchen was missing a lot of things to cook with and everything was dirty. Someone stole my alcohol I left in the fridge. The shower kind of worked was still quite dirty and had black mold growing. The last two nights I was there some noise would go off and wake up the whole building every few hours. I would hope no one has to suffer that way I did.
Stayed 3 nights in Jul 2021

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEST location for travel connections
We used this guesthouse on 3 occasions when self-touring Iceland for 30 days between mid-June through mid-July, 2021 and were absolutely delighted by our choice to stay here. This hotel is literally across the street from the BSI bus depot where the Flybus from Keflavik drops you off! It is also the stop for the Hop On Hof Off bus, and the central location for the entire bus system within the city and the island country. There is also a gas station with food supplies and 2 quick take-out restaurants (Subway and Serrano) between this bus station and the hotel. We contacted our host, who met us at the hotel, and helped us to check in early. Great service! We typically book our stays through hotels.com and have NEVER had a bad experience. We also book the cheapest place we can find which is centrally located. Hence, the Travel Inn Guesthouse was a screaming deal. To get to the central area and the front of the Hallgrímskirkja is a simple walk up the hill behind the hotel. If you go out the front door and turn right then continue straight past the roundabout, you will get to the city pond and the governmental buildings including the National Museum of Iceland and the Settlement Exhibition in about a kilometer or so. We stayed in Room #9 right across from a bathroom/shower on the 2nd floor. Kitchen was small and I did not see a central living room. However, since we only basically sleep there, it was not a problem for us. Our room had it's own sink and was standard size.
Wall hanging in Room #9
Room #9--2nd floor
Stayed 5 nights in Jul 2021

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value and location
Very nice location near the BSI bus terminal, perfect for daily bus tours. A easy 16 min walk downtown. I appreciate the shared kitchen
Stayed 4 nights in Jul 2021

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities
twin beds were uncomfortable and pillows and Towells horrible.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in May 2021
Response from J on 22 Jun 2021
Thank you

2/10 Terrible

Iain

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID - DREADFUL
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds and so close to the city centre, it was perfect 😊
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Good basic accommodation, right next to BSI terminal, you need to call to check in so you need a local sim or roaming
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I liked that it was close to the bus terminal and walking distance from the city. I did not like that outside of the property looked liked an abandoned building. There is no one there to let you in when you arrived. There is a number on the door to call but we did not have service, so luckily another visitor sitting outside made the call for us. Check out is at 10:00 sharp and no convenience is provided to store luggage.
Stayed 4 nights in Aug 2019

6/10 Okay

Sherry

Location great. Difficult getting a hold of someone to check in. Outside of building needs TLC (building, esp. front steps a safety issue,and grounds need cleaning up). Towels and bedding need updating. Bathroom needs to be cleaner, especially the mold in areas.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 1 night in Jul 2019

2/10 Terrible

Wojo, Tampa Bay

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn't use this place because nobody was there, contact information was confusing for visitor to Iceland, property looked abandoned, dirty and cracked walls, dirty windows, door bell didn't work with wires exposed, property overgrown with vegetation....as a result I was forced to look for accommodation elsewhere
Stayed 1 night in Jun 2019
Response from travelguest on 9 Jul 2019
Dear guest, We are truly sorry for the complications with your staying but you can find all the information about our property and special check-in instructions on the websites of Expedia. It is available before ordering the room so everyone can decide if it is suitable for him or not. About our guesthouse: it probably depends on the personal opinion because some customers like our garden full of flowers and trees where they can rest a bit. There is no doorbell because we do not want our guests to be disturbed. There is a note on the door it is necessary to call us when there is no answer for knocking on the door because of no front desk (this information is also on the websites).

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to bus terminal and central city.
The Guess house is 5 minutes away for the bus terminal and 2 minutes away form a nice petrol/shop where we usually have breakfast there; best hot dogs in town!!! Very close to bus stops of you need to be pick up from there and 10 maximum walking to main shops, streets and river. I will stay there again. Down side is they don’t have WhatsApp to contact them when you arrive so you must call them to do your check in. Overall great place to stay.
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Sheets were old, see through and full of holes. Soap dispenser was all dried out. Saw a centipede in the room.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
There weren't really any amenities. The best thing about the property was that it was walking distance from a major bus station.
Stayed 5 nights in Mar 2019

6/10 Okay

Joselyn

Disliked: Room comfort
Hotel review near Reykjavík
Pros: close to the town, easy to walk to restaurants, museums, and night life. Easy check in for my experience. Con: American dorm style rooms, VERY thin mattress, shared bathroom between 3-4 rooms, no fridge, microwave, or stove top.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, helpful and friendly staff (Paul), simple room but perfectly adequate for our stay.
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice and quiet place to stay. The staff were helpful and it was very close to a bus terminal which was perfect for excursions!
Stayed 3 nights in Feb 2019

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent for the price.
The city is easily walkable from this location. A good budget stay option.
Stayed 3 nights in Jan 2019