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Reviews of Circus Circus Hotel Casino Reno at THE ROW

4 out of 5
Circus Circus Hotel Casino Reno at THE ROW
500 N Sierra St, Reno, NV

Reviews

7.2

Good

Rating 10 - Excellent. 2164 out of 6218 reviews" "
Rating 8 - Good. 1566 out of 6218 reviews" "
Rating 6 - Okay. 996 out of 6218 reviews" "
Rating 4 - Poor. 699 out of 6218 reviews" "
Rating 2 - Terrible. 793 out of 6218 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Irma

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024

2/10 Terrible

CJ

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will never stay there again.
Stayed 1 night in May 2024

8/10 Good

RICHARD

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 issues. One of the escalators was broke you to walk all around inside to go to the check in station.2nd going thru Expedia which is a third-party to book my room, I thought I was staying at the main building with casino. When I checked in they said since went thru a 3rd party I Was stay at another building & if I wanted to stay at the main building I had to pay an extra $21 per day. So it cost me another $75 to stay at the casino building, unless I missed something in the contract then my bad but if not Expedia need to let their customers no they are reserving the off site building not the main building.
Stayed 3 nights in May 2024

4/10 Poor

Kelly

Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Room wasnt clean upon arrival. Check is was unstaffed at 830pm on a wed. On a fairly large property. 4 of 6 elevators not working in North tower last night. Quite the wait line. They're painting the halls in places which was needed but i dont think we will go back. Staff was kind and friendly but Im not sure mgmt is up to parr...
Stayed 4 nights in May 2024

6/10 Okay

lysa

Travelled with family
The casino/ hotel itself was ok. We like being close to the river. Our couch was dirty in our suite (crumbs on it). There's not really anything to do in the immediate area. Limited restaurants, no activities, or shows to see. Reno isn't a great place to visit anymore.
Stayed 1 night in May 2024

8/10 Good

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phone charger in the room
Stayed 1 night in May 2024

8/10 Good

Joseph

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good except no microwave oven in the room or lobby
Stayed 3 nights in May 2024

2/10 Terrible

Crystal

Disliked: Property conditions & facilities
Took forever to check in, no idea where the room was no help at all
Stayed 1 night in May 2024

6/10 Okay

Ani

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Needs updates elevator wait time was very long
Stayed 1 night in May 2024

4/10 Poor

alice

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The escalators didnt work or were blocked off. It was a nightmare trying to get to the different levels.
Stayed 2 nights in May 2024

4/10 Poor

Karen

Business traveller
Disliked: Amenities
The person who checked me in was just wonderful, but the evening manager was not helpful. I had an emergency and had to leave early and she wouldn’t work with me Expedia in the other hand was EXCEPTIONALLY amazing. They took the time to help me and to follow through with my booking. Thank you thank you thank you !!!!!
Stayed 3 nights in May 2024

8/10 Good

Ramil

Very convenient to everything
Stayed 3 nights in May 2024
Response from ADL on 25 May 2024
Thank you so much for your review!

6/10 Okay

REBECCA

Liked: Staff & service
Does the job for a one night stay.
Stayed 1 night in May 2024
Response from ADL on 25 May 2024
Thank you so much for your feedback.

10/10 Excellent

Zandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the place, i had easy access to restaurants everything was inside. I went to visit 2 places. And my old school. Felt safe with security walking around.
Stayed 2 nights in May 2024
Response from ADL on 25 May 2024
Thank you so much for your wonderful review!

10/10 Excellent

Michaelle

Travelled with family
Liked: Amenities
Perfect
Stayed 1 night in May 2024
Response from ADL on 25 May 2024
Thank you so much for your review!

10/10 Excellent

Michaelle

Travelled with family
Liked: Amenities
Love the hotel n Beautiful view
Stayed 1 night in May 2024
Response from ADL on 25 May 2024
Thank you so much for the wonderful feedback!

6/10 Okay

Rae

Travelled with family
Liked: Amenities
It is long walk to the sky tower. Which is fine but 3 sets of stairs with no ramp. I would not recommend for anyone who has knee or back issue
Stayed 1 night in May 2024
Response from ADL on 24 May 2024
Thank you for your feedback.

10/10 Excellent

Brandy, Longview

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 3 nights in May 2024
Response from ADL on 24 May 2024
Thank you for your feedback.

2/10 Terrible

Hiedi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
our 1st room was filthy. front desk was rude when we told her about the dirty room. tried to move to another room & was unable to get in due to the card reader was not working. 2 more trips back to the front desk and over 2 hours later we were finally given a room that was clean.
Stayed 2 nights in May 2024
Response from nc on 24 May 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

8/10 Good

Well

Travelled with group
Liked: Cleanliness, staff & service
N/a
Stayed 3 nights in May 2024
Response from ADL on 24 May 2024
Thank you for your feedback.

4/10 Poor

DEBORAH

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Everything is so old and run down.It's just terrible not the way it used to be. Caesar's bought the three casinos. El dorado, circus Circus, silver Legacy. Really bad management
Stayed 3 nights in May 2024
Response from ADL on 23 May 2024
Thank you for your feedback.

8/10 Good

Courtney, Shasta Lake

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from ADL on 23 May 2024
Thank you for your feedback.

2/10 Terrible

robert

Was not told that when checking in you have to use stairs to get over to the skyway tower. Escalators were down. This was a great inconvenience for somebody who has dislocated knees and having to walk up steps also saw many guests complaining because they had to use stairs and we’re not told. This is something that should be mentioned to all guest whether they are young or old.
Stayed 1 night in May 2024
Response from ADL on 23 May 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

naimo

Liked: Staff & service
Stayed 2 nights in May 2024
Response from ADL on 23 May 2024
Thank you for your feedback.

8/10 Good

Luis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay if you come with kids. Plenty of restaurants, walking distance to other locations within the area. Arcade, fun games etc! Request to stay in the main tower if you have children.
Stayed 4 nights in May 2024
Response from nc on 22 May 2024
Thanks for the feedback.

10/10 Excellent

Gus

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent location for UNR graduation. Older hotel but updated rooms and comfortable beds.
Stayed 1 night in May 2024
Response from nc on 22 May 2024
Thanks for the feedback.

4/10 Poor

John

Disliked: Staff & service, property conditions & facilities
This property, just like it's sister in las Vegas. Always has maintenance issues and seems to invites the loudest guests in the area. Pay the extra couple bucks and stay somewhere else.
Stayed 3 nights in May 2024
Response from ADL on 23 May 2024
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Taylor

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2024
Response from ADL on 23 May 2024
Thank you for your feedback.

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Was offered a room with 2queen beds instead of the 1king bed at No extra charge. Enjoyed it with a view of the City.
Stayed 1 night in May 2024
Response from ADL on 22 May 2024
Thank you for your feedback.

4/10 Poor

Cesar

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in May 2024
Response from Donald C. on 21 May 2024
Thank you for the review.

6/10 Okay

Dana

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
My room and bathroom weren't very clean. There was a stain on the window blind that was disgusting. The toilet paper holder was broken which was a weird annoyance. There were people walking up and down the hall talking loudly all night and there was a DOG across the hall that barked non stop! I also felt like the whole place was dated and dirty. I would never stay here again. They nickel and dime you to death with extra hotel taxes and fees in addition to your nightly fee. And....the parking terrace was dirty and disgusting too. It smelled like trash and marijuana.
Stayed 2 nights in May 2024
Response from nc on 21 May 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

4/10 Poor

Esmeralda, Hayward

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
It was our first time here and we thought it would be a good experience for us and our autistic child. We were bummed to find out there's no pool there. We were tokd we could use the other casinos pool for a per person fee. We could have just booked there if we had to go to that facility to use the pool. We went to the arcade and it stunk like cigarettes. How do think kids and babies can be around that stench?? The rooms didnt even have a microwave or a small fridge for us parents that are breastfeeding/pumping to keep our pumped milk stored. Maybe i thought circus circus was tailored to families but i was wrong. Good to know so next time we dont drive 5 hours and just book a hotel with a pool in the vecinity of where we live
Stayed 1 night in May 2024
Response from nc on 21 May 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 Excellent

Catherine

Liked: Cleanliness, property conditions & facilities
Fun place for kids
Stayed 2 nights in May 2024
Response from Donald C. on 21 May 2024
Thank you for the review.

10/10 Excellent

Jason Daniels

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Donald C. on 21 May 2024
Thank you for the review.

8/10 Good

Jacqueline

Disliked: Staff & service
I’ve been staying here over 20 Years. This was my least favorite stay
Stayed 1 night in May 2024
Response from nc on 21 May 2024
Thanks for the feedback.

2/10 Terrible

Ashton

I was double charged
Stayed 1 night in May 2024
Response from nc on 21 May 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was good. I used the kiosk to check in which was fast. The only down side was I booked a king bed and got two queens instead. The room was clean and nice. Overall it was a pleasant experience.
Stayed 1 night in May 2024
Response from nc on 21 May 2024
Thanks for the feedback.

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property but the bathrooms need to be a bit more clean.
Stayed 1 night in May 2024
Response from nc on 21 May 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 Excellent

Rajesh

Liked: Cleanliness
Nice stay
Stayed 1 night in May 2024
Response from nc on 21 May 2024
Thank you for the feedback.

10/10 Excellent

Suchet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in May 2024
Response from nc on 21 May 2024
Thank you for the feedback.

2/10 Terrible

Amie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a large gap between hotel and it's employees. The customer service varied. I couldn't get a straight answer on the circus timings and this is why I chose this vacation for my family. And the worst part was the vallet. I was told to park my car so the other cars could get moved. Obviously understaffed! After parking another employee drove up in "the row" truck and started yelling at me. Shouting to move my car or it would get towed. He called me difficult and kept shouting move my car! Trip ruined as far as I'm concerned.
Stayed 2 nights in May 2024
Response from nc on 21 May 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

8/10 Good

Dominique

Travelled with family
The guy who help me at the front desk he was awesome !!!!
Stayed 1 night in May 2024
Response from nc on 21 May 2024
Thank you for the feedback.

10/10 Excellent

Bradley

Liked: Amenities, property conditions & facilities
I enjoyed my stay at Circus Circus in Reno. The place was nice and clean.
Stayed 2 nights in May 2024
Response from nc on 21 May 2024
Thanks for the feedback.

10/10 Excellent

Gus

Travelled with group
Liked: Amenities
Easy checkin with the kiosk
Stayed 1 night in May 2024
Response from nc on 21 May 2024
Thanks for the feedback.

8/10 Good

Tammy, Spruce Grove

Travelled with family
Disliked: Property conditions & facilities
Very old, limited food. Really needs to be undated. Beds very old. Furniture out of date. Did enjoy stay.
Stayed 1 night in May 2024
Response from nc on 21 May 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the atmosphere
Stayed 3 nights in May 2024
Response from nc on 21 May 2024
Thanks for the feedback.

4/10 Poor

Kalah

Travelled with partner
Disliked: Staff & service
Good: Decent water pressure and towels. Nice bed and pillows. Free parking. Bad: Dated and run down decor- peeling wallpaper, stained and frayed carpeting, cracked tiles. Confusing parking garages, lack of signage makes for frustration and exhaustion. Ugly: Exterior has typical urban issues particularly unhomed individuals. Worst of all was the incredible noise levels on our floor, the lack of response by security even after 4 calls over 2 hours the last at 1am. When we asked for a different room we were told to go online and book another one and pay for it. Security explained that they were seriously understaffed and noise complaints were not a priority. Not sure what that says about the safety of the property. Bottom line: Overpriced, grungy hotel lacking in customer service of any kind, but at least their are clowns.
Stayed 2 nights in May 2024
Response from nc on 21 May 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

4/10 Poor

Damian

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Older hotel. Definitely some wear and tear in the rooms. Small casino floor.
Stayed 1 night in May 2024
Response from ADL on 19 May 2024
Thank you for your feedback.

4/10 Poor

Mark

Everything was closed during the day. The price gouging was in full Force. Four dollars for a bottle of coke at the gift shop. If I wanted to play video games I could have stayed home. Table play had excessive minimum bets. The whole casino was filled with stupid video games. Not much different than the children's arcad, just cost more.
Stayed 1 night in May 2024
Response from nc on 21 May 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

6/10 Okay

Iliana

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled bad
Stayed 1 night in May 2024
Response from nc on 21 May 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,