Outdoor pool, open 6:00 AM to 6:30 AM, pool umbrellas, pool loungers
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Reviews of Al Hamra Village Hotel

4 out of 5
Al Hamra Village Hotel
Al Hamra, Ras Al Khaimah

Reviews

7.2

Good

Rating 10 - Excellent. 38 out of 142 reviews" "
Rating 8 - Good. 40 out of 142 reviews" "
Rating 6 - Okay. 33 out of 142 reviews" "
Rating 4 - Poor. 20 out of 142 reviews" "
Rating 2 - Terrible. 11 out of 142 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Poor Service.
The Stay was good but the check in was terrible. The hotel policy was 3pm check in and I went to check in at 5pm. The room was not ready and took 29 min for the process.
Stayed 1 night in Feb 2024

8/10 Good

Waleed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Very nice place, close to the beach and very quiet. Has a nice bar and pool area.
Stayed 1 night in Jan 2024
Response from Sherif Abbas on 29 Jan 2024
Dear WaleedWe really appreciate the time you took in sharing rating with us! We appreciate your feedback and rest assured that we are doing our absolute best to make things right. We will be so delighted to welcome you back at Al Hamra Residence & Al Hamra Village Hotel and definitely, we will make your next stay even better! Sincerely, Sherif Abbas, Front Office Manager

2/10 Terrible

Jassim

Checking was excellent and the staff was very welcome and very fast in processing but checking out was the worst in my life. Also of you call them to clean the room they’ll never come
Stayed 5 nights in Jan 2024
Response from Sherif Abbas on 29 Jan 2024
Dear Jassim Thank you for choosing to stay with us here at Al Hamra Residence & Al Hamra Village HotelIt is truly heartwarming to see your review and I am pleased to hear that you were impressed with the facilities and dining options. We strive to provide our guests with the highest standard of service. We hope to welcome you back to Al Hamra Residence & Al Hamra Village Hotel in the not so distant future.Warm RegardsSherif AbbasFront Office Manager

10/10 Excellent

Sheikh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friends night out at Al Hamra village
A day of relaxation with friends at Al Hamra village went excellent. We were given an early check in and a great location of the room. Service was excellent and great comfort.
Stayed 1 night in Dec 2023
Response from Sherif Abbas on 29 Jan 2024
Dear SheikhMany thanks for telling us about your experience at Al Hamra Residence & Al Hamra Village Hotel. We thank you for taking the time as your feedback is invaluable in developing our team and provide you with the best service standards.We are so pleased to hear that you were able to enjoy your stay at our hotel.We sincerely hope to welcome you back soon.Warm RegardsSherif AbbasFront Office Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Sherif Abbas on 29 Jan 2024
Dear David Thank you ever so much for taking the time to post this excellent review.Customer service is at the heart of everything we do here at Al Hamra Residence & Al Hamra Village Hotel and We are happy to hear that our hotel facilities were to your liking and that the central location of the hotel further enhanced your tripWe hope to welcome you and your family back to Al Hamra Residence & Al Hamra Village Hotel in the not so distant future.Warm RegardsSherif AbbasFront Office Manager

10/10 Excellent

paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed a quick weekend getaway here. Haven't been since before covid. Really nice staff and good options for dining. Property is currently being renovated, so some of the areas are in construction. Spacious rooms and beach is close by - loved the Frisky Fox and evening entertainment. Shame to see the Belgian Beer cafe is no longer nearby but everything else good
Stayed 2 nights in Nov 2023

4/10 Poor

Jassim

Disliked: Property conditions & facilities
I hate when a hotel doesn’t have a bathroom bidet especially when you are in the UAE
Stayed 2 nights in Nov 2023

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Great value.
Our expectations were low due to the score of 7. No need for such a low score. It was fine. Good value for money for an overnight stay.
Stayed 1 night in Nov 2023

2/10 Terrible

Anandkrishna

Travelled with family
Disliked: Staff & service, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

oday

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

4/10 Poor

RAJESH M

Travelled with family
Disliked: Staff & service, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Hayat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

4/10 Poor

Melanie

Disliked: Staff & service, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in good location. Room service food was good and affordable. Nice view of pool from room. Not far from al hamra mall and supermarket. Only mishap is false advertising. If you book standard room thy put you in a village about 300 meters from main resort which has the beach and more activities.
Stayed 4 nights in Nov 2019

4/10 Poor

Anoush, ubai

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
small - disappointing amenities, not more than 3 star accommodation.
Stayed 1 night in Sep 2019

8/10 Good

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Hong Suk

Stayed 1 night in Aug 2019

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!!!
its amazing! rooms are huge and very comfortable...the place is awesome...but one thing was very disappointing is that NO FREE WIFI inside the rooms, you have to pay to connect!
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got a room upgrade . Nice, big beautiful room. Very friendly staff
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice cleaned every day, fresh towels each day. Great choice for breakfast.
Stayed 6 nights in Mar 2019

6/10 Okay

Verified traveller

Travelled with family
Room / food was not at 5 star hotel levels although advertised as such
Stayed 1 night in Feb 2019

10/10 Excellent

Samah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy weekend
We had a great weekend, many activities can be done by kids & teens. Love the place & the breakfast. Advisable for family & friends weekend.
Stayed 2 nights in Dec 2018

10/10 Excellent

J, Al Ain, UAE

Liked: Cleanliness, staff & service, property conditions & facilities
We took a 3 bedroom apartment for 3 days with breakfast included. Pros: Well appointed rooms, efficient hotel staff, nice pools, good beach front. Everything is conveniently compact - 3 minutes from room to pool. Kid/family friendly and food was decent. Close to a small mall, if needed. Cons: Need more fruit and cereal choices at breakfast, in room WiFi is an additional charge, outdoor bars close at 10:30pm.
Stayed 3 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Location is good near a Al Hamra mall. I didn’t like that the hotel has two properties I didn’t know that before we went and we had a junior sweet in the village area that has only a pool and the rooms are straight on the pool. If you want to go to the beach you have to walk to the other property. We had to go to two receptions to do the check in it took a long time. It was Arabic night buffet but food was not good. Overall it was a pleasant stay but could’ve beeen better.
Stayed 1 night in Oct 2018

6/10 Okay

Alicia

Liked: Staff & service
Long checkin - reservation discrepancies
I arrived at the location that I booked and they pulled my reservation, however they said it did not show breakfast nor pool side view. Took over 30 minutes going back and forth and looking at my email confirmation and the res in the hotels.com app to agree this is what I booked and paid for. Then I’m given a printout and told I’ve been upgraded (over booked die to dance festival...) to the property across the street. It is a nicer property however it took another 30 min there to get my key. The room was spacious but mot cleans well and the bathroom ceiling leaked. Breakfast had a nice variety. However, I went toward the end, so when I asked for an omelette the chef said I could only get cheese and mushroom, I didn’t push it because I did see the remaining empty containers. Then a lady came after me and told him she wanted an omelet with all the delish veggies that I wanted and he asked someone to go to the back and get it. When I asked what was up with that he just smiled and said it was the end of breakfast.
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2018

8/10 Good

Reem, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for hangout with very good and many water activities and amazing staff except little misunderstanding with the booking that we made about the location of the rooms and the apartments. Also the kitchenware wasn’t available, only upon request. But overall the staff and especially Mr. Ahmed was very helpful and supportive, thank you very much really appreciated.
Stayed 1 night in Jul 2018

6/10 Okay

Nadia, Dubai

Liked: Cleanliness, staff & service, room comfort
Good place although not the best value with food
In general the stay was great. Room clean, with very comfortable bed, thanks to reception staff, they gave us room with balcony facing the pool. You can use both territory of Al Hamra Village and Al Hamra Residence so total you have 3 pools, amazing beach, table tennis, health club and I think more facilities which I did not notice. The price for HB was ok untill we went for dinner and found out that they had very limited choices of food (literary we could eat only shrimps), all the rest food was salty or sour, super liquid soups with minimum ingredients, from all the desserts the only good one was chocolate cake, side dishes only rice and very simple vegetables. And water is not included. Fine, it happens, but the price of small bottle 18 dhs! Even on Sheikh Zayed in Dubai it will be 10 dhs max. And food of this quality you cannot eat without water so you have no choice. Free wi-fi works only in public areas and on the balcony, I cannot say that it made much inconvenience for me but the fact that to use Internet in the room I have to pay "only 84 dhs" (it's a quotation, please, tell the person who said this that 1 month Internet cost 200 dhs so 84 is not "only") makes me feel that the hotel tries to squeeze maximum money from guests for nothing, add to this 18 dhs water. Breakfast had more choices but the quality of sausages, cold cuts was very low and the bakery was not fresh although good variety. If you take RO or BB it is ok, but HB does not worth the money.
Stayed 1 night in Jun 2018

4/10 Poor

Alissa

Liked: Cleanliness
when we arrived they did not have our reservation in the system and took time to find it. They scrambled to find us a room and when they did, we went to the room and found the door open. We went inside and started to unpack and suddenly a maintenance man came in from the balcony! He came in and out 3 times fixing something on the roof and needed to get access from our balcony? In addition, the wifi in the rooms was chargeable at 80 AED per day!! Unbelievable that we have to pay this much for wifi in 2018. breakfast was average but the waiting staff was very friendly. Overall i would not book this hotel again
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit disappointed as our hotel voucher said pool view rooms but when we got there they gave us one room overlooking the road and one with a garden view but no balcony. I complained to the management and they said it should not have said pool view as there are no standard rooms with a pool view. They said this was the fault of Hotels.com not them and they would be contacting the company. As a compromise they changed my daughters room to one with a balcony. The hotel itself was good and we upgraded to all inclusive which we found to be ok food and drink wise. We found the breakfast buffet good and the lunch time and evening meals in the palace part of the resort were very good.
Stayed 2 nights in May 2018

6/10 Okay

Verified traveller

Disliked: Room comfort
Very poor
We would rate Al Hamra Village somewhere between 2- and 3-star. Pros: large balcony, 7-8 minutes walk to the beach, good English pub. Cons: sleepless nights (no soundproofing at all), catastrophic breakfast experience (stale food, aircon does not work), broken sanitary fittings, horrendous sewerage smell, no free wifi.

6/10 Okay

Naveen

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort

8/10 Good

RAJEEV

Liked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
كانت اجازة مميزة
جيدة جدا

4/10 Poor

jessy, dubai

Disliked: Cleanliness, property conditions & facilities, room comfort
Al Hamra residence & village
We tried to make the best of our stay, there was a shortage in everything! From room towels to everything else you can imagine! And rooms were not clean. We definitely won’t be back again.
Stayed 2 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable weekend
A lovely overnight with so many surprises. It was my friends birthday and we decided to do it with Al Hamra Village...the best gift was the upgrade. The welcoming staff at reception was just too sweet and friendly. Our welcome was awesome. The room was a pleasure for sure. The breakfast is standard but there was something for everyone. However the Egg Station guy's day didn't start of to well. He was grumpy and didn't really listen to the order...did his own thing. The pool was refreshing as it was a bit hot. The surrounding area is quiet and safe. With Hamra Mall around 7min walk for a brewed coffee or some quick shopping. The Village Pub serves great bar good and very affordable especially with the complimentary discount voucher from reception. I've been here a few times and it will definitely not be my last. Affordable and of high quality. Thanks Hamra Villagr
Stayed 1 night in Mar 2018

8/10 Good

Abdulla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 2 nights in Jan 2018

4/10 Poor

Sachin

Liked: Cleanliness
Disliked: Staff & service, room comfort
Worse stay in RAK. Other Hotels are much better
We were a group of 4 couples with kids … We sure feel this hotel is NOT for anyone who likes service, and good welcome. WORSE check in ever, with loads of delay, staff asking for kids ORIGINAL ID though we had soft copies, and took 1 hour to say YES we will take the copies. No towels in rooms, bad room service, nothing in kitchen except fridge. No kitchenware nothing. breakfast had a waiting for 45mins, with basic layout. Pool was dirty, and to top of it, worse bar service. Extremely rude bar staff, who makes faces if you asked them a cup of popcorn for 4 pax buying loads of beer. During happy hours, they made half filled margaritas and gave another free for ladies who ordered. (Basically is making someone fool). Water sports is 3 times more expensive, and trust me IT IS EXPENSIVE! Dont waste your TIME and money, its not at all the way its been rated and looks like. Stay anywhere else, but not this one!
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice ambiance and close to beach
enjoyed my stay but selection of food for dinner is very limited and taste is not good.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good hotel with swiming pool and sea
Good hotel and staff. With family is recommended for me it is always my destination

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
The only issue is the bathroom style is old
Very nice hotel and staff, close their the beach and restaurants and bars. Would go back again with our kids this time.

8/10 Good

Jennifer

Liked: Cleanliness, room comfort
A pleasant stay!
After reading all the negative reviews about this place, I was not expecting too much but I was pleasantly surprised how much we have enjoyed our stay! We stayed here when it first opened and was very quite with not much going on. But now there is more things to do, with a lot more entertaining venues in the area. Yes the bathrooms needs updating (but everything worked!), the internet was frustrating (but managed to connect at times!) and breakfast selection could be a little bit better (although i was more than satisfied) overall it was good, clean and enjoyable. The staff were very helpful, quick to serve and always polite. For someone looking for serenity and exclusivity I would not recommend this place as it is busy. Well priced for what you get. We will definitely return!

8/10 Good

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful

4/10 Poor

mohammad

Disliked: Cleanliness, property conditions & facilities
Not 5 star hotel..2 star only
Area serounded are nice but the rooms are 2 star not 5 star

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The price was the same for 1 guest or 2 and breakfast included. in the drop down menu I had choosen 1 guest and coz of that i was charged for the other. Wrong info either by the hotel or by this site.

8/10 Good

Verified traveller

Liked: Room comfort
Convenient location
Price, Parking, Room and facilities all good. Breakfast was poor.

10/10 Excellent

Ranjan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eligent Hotel, value for money.
Our one night stay was very satisfying. We booked 2 standard rooms at Al Hamra Village, but they allotted us a 2 B/R Suit at Al Hamra Residence. The suit was very good, specious, clean and had a nice view of the sea. The staff are friendly and well behaved. The swimming pools are very good, though bit crowded at times. Overall it was a nice experience staying at here.

6/10 Okay

tariq

Liked: Room comfort
Disliked: Staff & service
wash room and the furniture on the balcony is too
wash room / WC and the furniture on the balcony is too old and need to be renewed.

6/10 Okay

Verified traveller

The front desk staff was not accommodating and friendly at all! He should have considered the long travel the guests were having just to stay there. Moreover, other staffs were nice, the beach and the pool were amazing!