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Rating 10 - Excellent. 1198 out of 2140 reviews" "
Very nice staff and great hotel. Would have given all 5 stars but our fold out had used sheets, hut staff was quick to fix and very friendly/helpful
Tami
Stayed 1 night in May 2024
Response from Tracey Kennedy on 20 May 2024
We're so sorry for the oversight, but glad the rest of your stay was "Grand"! Hope to see you again in the future!
6/10 Okay
Alicia
16 May 2024
Disliked: Property conditions & facilities
Alicia
Stayed 4 nights in May 2024
Response from Tracey Kennedy on 17 May 2024
Thank you for taking the time to review on your recent stay with us. We value the opinion of all of our guests and are sorry your stay wasn't as expected.
Exercise room was closed for renovation and one of the dryers was out of order. Except for that the facilities were great. Location was central to all attractions around Rapid City. Staff were very friendly and knowledgeable. I would highly recommend this facility.
Karen
Stayed 6 nights in May 2024
Response from Tracey Kennedy on 14 May 2024
Thanks so much for taking the time to provide feedback about your stay. Our fitness center has reopened with brand new equipment so we hope you get a chance to visit us again and enjoy it!
This hotel was so nice for our family of 4. I was a little hesitant because it looked a little outdated but truly this was one of the best hotel stays I’ve had! It was so comfortable, quiet, and the staff was sooooo friendly! Absolutely can’t wait to stay again.
Christy
Stayed 4 nights in Apr 2024
Response from Tracey Kennedy on 3 May 2024
Christy we are so happy you decided to stay with us! We're adding some new furniture and fixtures this year and hope you enjoyed the brand new pillowtop mattresses. Thank you for staying Grand!
The lobby is welcoming and warm. Check in was easy and Paul at the front desk is super nice. The one bedroom suite is quite spacious with kitchenette and jetted tub. We would stay here again. ☺️
Geraldine
Stayed 1 night in Apr 2024
Response from Tracey Kennedy on 29 Apr 2024
We're so glad your stay was "Grand" and hope to see you again soon!
Property was as expected, rooms was as expected. Beds and pillows were comfy. Happy to have a kitchen, no oven, and we didn’t have enough utensils for our family of 5. Staff was friendly, front desk was friendly, would stay again.
Aaron
Stayed 3 nights in Apr 2024
Response from Tracey Kennedy on 8 Apr 2024
Thanks so much for your feedback, Aaron. We strive to keep utensils stocked in our rooms and are happy to provide extras for larger groups. We hope to serve you again in the near future!Yours in Hospitality,Tracey KennedyGeneral Manager
The deal I was able to get for our deluxe studio was extremely affordable- even with two pets! The breakfast provided was good. My son and I were disappointed that the pool was small and the spa wasn’t working. The back door also did not work due to ice freezing the key system. Other than that, it was a very pleasant stay and I would recommend this hotel and stay again :)
Arlene
Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr 2024
Thank you for taking the time to review on your recent stay with us. We value the opinion of all of our guests. We are so glad that your time with us was exceptional. Thank you for choosing to 'Stay Grand'!
6/10 Okay
Randy
Travelled with partner
31 Mar 2024
Liked: Cleanliness
Disliked: Amenities
I was not informed until after I checked in the hot tub was down ( one of the main reasons for the stay). We could get in and park easily, the breakfast was delicious.
Randy
Stayed 2 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Thank you for taking the time to leave us a review as your feedback is very important to us. I do apologize for the hot tub being down during your stay. We hope to have it up and running again soon.
Frienliness, and very helpful ...especially Mayme and Dawn..thank you.
Nanette
Stayed 2 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Thank you for taking the time to review on your recent stay with us. We value the opinion of all of our guests. We are so glad that your time with us was exceptional. Thank you for choosing to 'Stay Grand'! Thank you,Kodi DobbinsGeneral Manager
Thank you for taking the time to review on your recent stay with us. We value the opinion of all of our guests. We are so glad that your time with us was exceptional. Thank you for choosing to 'Stay Grand'! Thank you,Kodi DobbinsGeneral Manager
There were a few things I needed during my stay ( no dish for the microwave, needed quarters for the laundry, needed to extend my stay) and the front desk staff were friendly and immediately resolved whatever I needed. I felt safe here and felt like “ home”. The pool was and hot tub were fun for all of us ( traveled with kids).
Molly
Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr 2024
Thank you for taking the time to review on your recent stay with us. We value the opinion of all of our guests. We are so glad that your time with us was exceptional. Thank you for choosing to 'Stay Grand'! Thank you,Kodi DobbinsGeneral Manager
This property fit my needs for my trip to Rapid City fo an extended stay. It gave us room to spread out and not feel cooped up in a hotel room for 3 days.
Deneen
Stayed 3 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Thank you for taking the time to review on your recent stay with us. We value the opinion of all of our guests. We are so glad that your time with us was exceptional. Thank you for choosing to 'Stay Grand'! Thank you,Kodi DobbinsGeneral Manager
Thank you for taking the time to review on your recent stay with us. We value the opinion of all of our guests. We are so glad that your time with us was exceptional. Thank you for choosing to 'Stay Grand'! Thank you,Kodi DobbinsGeneral Manager
Thank you for taking the time to review on your recent stay with us. We value the opinion of all of our guests. We are so glad that your time with us was exceptional. Thank you for choosing to 'Stay Grand'! Thank you,Kodi DobbinsGeneral Manager
Thank you so much for taking the time to leave us a review as your feedback is very important to us.
10/10 Excellent
Rita
Travelled with family
16 Mar 2024
Was a very nice stay staff was very friendly
Rita
Stayed 1 night in Mar 2024
Response from GM on 19 Mar 2024
Thank you so much for taking the time to leave us a review as your feedback is very important to us.
2/10 Terrible
Nicholas
9 Mar 2024
Disliked: Cleanliness, amenities
Well to start, when I got to my room there was no toilet paper or towels. I called the front desk and let them know. The desk stated they would have some down shortly. 2 hours of waiting I went to the desk myself and was told they forgot. My first night I had to listen to a lady screaming and crying on the phone in the next room most of the night. The hot tub and floor around had candle wax all over the place. The room was outdated and just grimy looking. The fridge in the room had not been wiped down and was dirty inside.
The second night the room on the opposite side of me had their tv blasting and would not turn it down. Definitely will stay somewhere else next time I’m in town.
Nicholas
Stayed 2 nights in Mar 2024
Response from GM on 12 Mar 2024
Thank you so much for taking the time to provide your feedback as it is very important to us. I do apologize for the inconveniences you experienced during your stay with us. We have used this as an opportunity to coach our new housekeeping team.
4/10 Poor
Sontavio
9 Mar 2024
Sontavio
Stayed 4 nights in Feb 2024
Response from General Manager on 4 Apr 2024
Thank you for taking the time to review on your recent stay with us. We value the opinion of all of our guests. Thank you for choosing to 'Stay Grand'! Thank you,Kodi DobbinsGeneral Manager
6/10 Okay
Kimberly
25 Feb 2024
Kimberly
Stayed 4 nights in Feb 2024
Response from GM on 27 Feb 2024
Thank you for taking the time to review on your recent stay with us. We value the opinion of all of our guests. We are so glad that your time with us was exceptional. Thank you for choosing to 'Stay Grand'!
10/10 Excellent
Janelle
Travelled with family
20 Feb 2024
Liked: Cleanliness, room comfort
Loved our room. Stay here often, and staff is always welcoming and courteous!
Janelle
Stayed 1 night in Feb 2024
Response from GM on 23 Feb 2024
Thank you for leaving us a review as your feedback is very important to us. We are so happy to hear you had a great stay.
6/10 Okay
Verified traveller
18 Feb 2024
Disliked: Cleanliness, room comfort
Verified traveller
Stayed 3 nights in Feb 2024
Response from GM on 23 Feb 2024
We are so sorry to see your review of us was so low. We would love to hear your feedback.
4/10 Poor
Kim
11 Feb 2024
There was no soap in the bathroom and none of the shower bottles were there.
Kim
Stayed 1 night in Feb 2024
Response from GM on 12 Feb 2024
Thank you so much for the review. I do apologize for the amenities not being in your room. It does look like this was remedied pretty quickly. We thank you for choosing Grandstay in Rapid city for your lodging needs.
10/10 Excellent
Rory
6 Feb 2024
Liked: Cleanliness, room comfort
Solo stay with dog
The hotel overall was quiet, and the one bedroom suite was ideal to have that extra layer of quiet between your bedroom and the hallway.
The biggest downer as a dog owner was that the dog friendly rooms are on the third floor, so you have to go quite a ways to take your dog outside.
Aside from that, overall was good.
Rory
Stayed 1 night in Jan 2024
Response from GM on 12 Feb 2024
Thank you so much for taking the time to leave us a review. We value your business and look forward to seeing you again.
10/10 Excellent
Samantha
4 Feb 2024
Samantha
Stayed 3 nights in Feb 2024
Response from GM on 20 Mar 2024
Thank you so much for leaving us a review as your feedback is very important to us. We are happy to see you had a GRAND experience.
6/10 Okay
Verified traveller
Travelled with family
29 Jan 2024
Disliked: Room comfort
Bed was hard as a rock, room was clean but showing age and had an odor
Verified traveller
Stayed 2 nights in Jan 2024
Response from Crystal Hatcher on 31 Jan 2024
Thank you for taking time to review your recent stay with us. We are sorry to hear that your stay was less than the best experience possible. In hopes that we can make things right, we hope to see you stay with us again in the future.
4/10 Poor
Gabriel, SIOUX FALLS
Travelled with group
29 Jan 2024
Disliked: Cleanliness, amenities
It took 45 minutes to get checked in because the internet was down and when we finally got checked in the room they gave us hadn’t been cleaned and it took another 30 minutes to get into another room.
Gabriel
Stayed 2 nights in Jan 2024
Response from Crystal Hatcher on 31 Jan 2024
Thank you for taking time to review your recent stay with us. We are sorry to hear that your stay was less than the best experience possible. In hopes that we can make things right, we hope to see you stay with us again in the future.
4/10 Poor
Sammie
27 Jan 2024
Disliked: Cleanliness, room comfort
Sammie
Stayed 1 night in Jan 2024
Response from Crystal Hatcher on 31 Jan 2024
Thank you for reviewing your recent stay with us. We appreciate the feedback from all of our valued guests. Thank you for choosing to 'Stay Grand'!
Clean, especially the bathroom which impressed me. I ordered room service food and what was supposed to be 45 minutes turned into 90, so consequently my food was cold. Not very appetizing. Other than that I was very happy with my room and stay.
Carla
Stayed 1 night in Jan 2024
Response from Crystal Hatcher on 31 Jan 2024
Although we do appreciate your feedback, I question on if we may be mixed up with another property as we do not have room service for food at our property? We hope to have you stay with us in the future to be able to provide you with an amazing experience.
10/10 Excellent
Thomas
22 Jan 2024
Thomas
Stayed 2 nights in Jan 2024
Response from Crystal Hatcher on 31 Jan 2024
Thank you for reviewing your recent stay with us. We appreciate the feedback from all of our valued guests. Thank you for choosing to 'Stay Grand'!
4/10 Poor
Alexia, Dickinson
Travelled with family, Travelled with family and small children
Thank you for reviewing your recent stay with us. We appreciate the feedback from all of our valued guests. Thank you for choosing to 'Stay Grand'!
6/10 Okay
Sarah
15 Jan 2024
Liked: Cleanliness, room comfort
Don't call it Continental breakfast
The staff was great the room was great. The Continental breakfast was A JOKE empty pans that were supposed to have sausage and eggs the only other thing offered was waffles and oatmeal. If you are done serving breakfast 35 minutes after it started adleast get rid of the empty pans. The orange juice was out and the fire out out side does not work. It's -20° here!!!!
Sarah
Stayed 2 nights in Jan 2024
Response from Crystal Hatcher on 31 Jan 2024
Thank you for taking time to review your recent stay with us. We are sorry to hear that your stay was less than the best experience possible. In hopes that we can make things right, we hope to see you stay with us again in the future.
It was very affordable for the four of us. Plus you cannot hear your neighbors which is a BIG plus for us with kids. It was clean also... the only thing that bothers me is the drainage in the tub is kinda clog... it drains so slowly the water was almost on my shin after I took a shower.
Imadylle
Stayed 1 night in Jan 2024
Response from Crystal Hatcher on 31 Jan 2024
Thank you for reviewing your recent stay with us. We appreciate the feedback from all of our valued guests. Thank you for choosing to 'Stay Grand'!
10/10 Excellent
Yuko
10 Jan 2024
Yuko
Stayed 1 night in Jan 2024
Response from Crystal Hatcher on 12 Jan 2024
Thank you for taking the time to review your recent stay with us. We appreciate all the feedback from our valued guests. Thank you for choosing to 'Stay Grand'!
10/10 Excellent
Dorothy
Travelled with partner
6 Jan 2024
Liked: Amenities
Friendly staff quiet streets. Room was great! Nice place to relax and chill. Breakfast was available. I would highly recommend!
Dorothy
Stayed 1 night in Dec 2023
Response from Crystal Hatcher on 12 Jan 2024
Thank you Dorothy for you review on your recent stay with us. We are thrilled to hear that your stay was exceptional for you. Thank you for choosing to 'Stay Grand'!
6/10 Okay
Verified traveller
Travelled with family
3 Jan 2024
Liked: Room comfort
We stayed in 2 different rooms. The first room was quiet and nice. The second room was not as quiet, missing the sink drain stop, missing the sheer curtains and the sheets had makeup stains on them. Breakfast was also not as expected but decent.
Verified traveller
Stayed 7 nights in Dec 2023
Response from Crystal Hatcher on 31 Jan 2024
Thank you for reviewing your recent stay with us. We appreciate the feedback from all of our valued guests. Thank you for choosing to 'Stay Grand'!
8/10 Good
Gary
30 Dec 2023
Liked: Cleanliness, room comfort
Would stay again
Comfortable stay. Great value for price. Staff very helpful and accommodating. Would stay here again.
Gary
Stayed 2 nights in Dec 2023
Response from Crystal Hatcher on 31 Jan 2024
Thank you for reviewing your recent stay with us. We appreciate the feedback from all of our valued guests. Thank you for choosing to 'Stay Grand'!
6/10 Okay
Harold
Business traveller
19 Dec 2023
Disliked: Cleanliness
Be more efficient
Really a decent set up for a room. However little things can add up to a poor review. Bathroom walls has either dirty water runs down it or something. Toilet tank and bowl has paint all over it from when they last painted the same wall i just mentioned. If that wall is that dirty then paint was done some time ago means the toilet doesn’t get whiped down or the paint would have been removed by now. Gross buildup on the calking around the toilet to the floor. The tub spout was half threaded on at a angle so basically loose. The shower head is the oldest cheapest one they can buy. One shelf bar on fridge door missing. Ice maker is noisy but doesn’t even make ice so whats the point. Bed was very squeaky any time you moved in it. 3 different times cable went out with a no signal longest was approximately 20 min.
Harold
Stayed 1 night in Dec 2023
Response from Crystal Hatcher on 31 Jan 2024
Thank you for taking time to review your recent stay with us. We are sorry to hear that your stay was less than the best experience possible. In hopes that we can make things right, we hope to see you stay with us again in the future.
10/10 Excellent
THIHA
19 Dec 2023
THIHA
Stayed 1 night in Dec 2023
Response from Crystal Hatcher on 30 Dec 2023
Thank you for taking time to review on your recent stay with us. We appreciate the opinion of all of our valued guests. Thank you for choosing to 'Stay Grand'!
2/10 Terrible
Steven
18 Dec 2023
Steven
Stayed 1 night in Dec 2023
Response from Crystal Hatcher on 30 Dec 2023
Thank you for taking time to review on your recent stay with us. We appreciate the opinion of all of our valued guests. Thank you for choosing to 'Stay Grand'!