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Reviews of Super 8 by Wyndham Rapid City

2 out of 5
Super 8 by Wyndham Rapid City
620 Howard St, Rapid City, SD

Reviews

6.8
Rating 10 - Excellent. 243 out of 1000 reviews" "
Rating 8 - Good. 274 out of 1000 reviews" "
Rating 6 - Okay. 188 out of 1000 reviews" "
Rating 4 - Poor. 139 out of 1000 reviews" "
Rating 2 - Terrible. 156 out of 1000 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Betsy

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I expected a typical motel, but this was nothing like the pictures they use online. The rooms were dirty at best. Carpets were beyond stained, rooms and hallways. Both mine and my parents room smelled like they converted an old smoking room to a non smoking room- smelled terrible. There were only 2 outlets in the room and those were occupied by lamps or the tv- so the phone and alarm clocks couldn’t really be plugged in. The phone didn’t even work. Didnt have toilet paper in our room upon checking in. Their “included breakfast” was a sack lunch with an Apple, nature valley bar, milk and 2 tiny little muffins- again not what was advertised. The decorative blankets they lay on the foot of the beds had some kind of dried white residue, maybe like detergent that wasn’t totally washed out? I didn’t want to figure it out and unfortunately there were no other affordable rooms that weekend so we were stuck.
Stayed 2 nights in Mar 2024
Response from management on 20 Mar 2024
We are sorry you had a unhappy experience with your stay with us. Please rest assure we value your feedback, and we will work to better the experience. Thank you!

4/10 Poor

Mary

Disliked: Staff & service, amenities, property conditions & facilities
The room was missing bath towels , soap, trash can, lamps by the bed. The TV volume and channel changing didn’t work. The desk staff indicated they were aware of the missing items and were apologetic. The soap and trash cans were not available. Substituted shampoo for soap.
Stayed 1 night in Mar 2024
Response from management on 17 Mar 2024
We're sorry you were unhappy. Please now we will work hard to fix the issues that you experienced. Thank you for your feedback.

10/10 Excellent

Ginny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from management on 20 Mar 2024
We are glad you had a good stay with us. Thank you for your feedback.

8/10 Good

Nancy

Travelled with family
Breakfast was a “sack breakfast “. There was coffee available in the lobby 24 hours since there was no coffee in the room. Refrigerator and microwave in room.
Stayed 1 night in Feb 2024
Response from manager on 11 Feb 2024
We are happy to hear you had a good experience with us. We value your feedback and thank you!

2/10 Terrible

Moise

Stayed 1 night in Feb 2024
Response from manager on 11 Feb 2024
We are sorry your stay was not good. We value your feedback and Thank you.

2/10 Terrible

Le Ann

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Room was cold the air conditioner/heater had towels stuffed in the frame to keep the cold air coming in dirty noisy just a awful place to stay no coffee maker in room no breakfast
Stayed 2 nights in Feb 2024
Response from manager on 11 Feb 2024
We sorry that your stay was not good. We are working improvements. We do value your feedback and thank you!

4/10 Poor

LaVon

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There were no instructions on how to use the heater. The man from the front desk came to help, and it took him about 5 minutes to figure it out.
Stayed 1 night in Jan 2024
Response from management on 1 Feb 2024
We sorry that you didn't have a good stay. We are an older property and are working on getting updates. I am glad to hear front agent did assist you in getting the heat working, not all the rooms are the same. We do value our guest feedback and thank you.

2/10 Terrible

Markus

Stayed 1 night in Jan 2024
Response from mana on 30 Jan 2024
We are sorry to hear you didn't have good experience. Please rest assure we are making a lot of positive changes. We value our guest feedback.

2/10 Terrible

Connie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't accept prepaid debit card
Stayed 1 night in Jan 2024
Response from management on 1 Feb 2024
Due to our policies, we don't take prepaid cards or cash. I am sorry the inconvenience this may have caused. We do value our guest feedback and thank you.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not safe for single women
The ratings lie. This place seems to service indigencents and drug addicts and felt downright unsafe. Check-in was fine, and the young man was very nice, but when I went around to the door, he directed me to, a man was hanging around outside and came through the door as I unlocked it with my bags. He met up with another man and went down to his room. It seemed very sketchy. I walked into my room and it smelled awful the bedding was clean, the floors and mattress were an ill repair When I opened the toilet, there was a fled piece of toilet paper floating in the water. Very gross to see someone else’s 💩 stain. I was in a handicap, accommodating room, and one of the bars was pulled off the wall. The heater did not work and the room was freezing. Sheets were clean and there was no sign of bugs, but I could hear the people next-door in their toilet. When I was checking out, the clerk was berating, a man who had snuck in another party for the evening. Clearly, this man was also a “special “guest. I’m under the impression that this super eight has a contract with the city for unhoused persons. I’m OK with that, but when I’m not OK with is the drug use, the smoking, and generally just feeling abilities, and being concerned that my car would be broken into. I do not recommend this facility.
Stayed 1 night in Dec 2023
Response from Chris on 30 Dec 2023
I do apologize for the unsatisfactory stay with us. We do value your feedback and we are making some changes.

2/10 Terrible

Thomas

Travelled with family
Disliked: Staff & service, room comfort
Not a great stay.
Didn't get a handicap room. Was put on, the second floor? The bathroom, toilet was a small one. Set down, & it was hard getting back up. Ran out of bathroom tissue? Called, the front desk. They told us, they didn't have any at all. In there building? It wasn't a great stay.
Stayed 2 nights in Dec 2023
Response from Chris on 30 Dec 2023
We sorry to hear you didn't have a good experience. We do value your feedback and we are working on these issues.

10/10 Excellent

michael

Stayed 1 night in Dec 2023
Response from Chris on 30 Dec 2023
We are glad see you had a good stay with us. Thank you for your feedback.

10/10 Excellent

mark

Business traveller
Liked: Cleanliness, amenities
N/A
Stayed 3 nights in Oct 2023
Response from Chris on 30 Dec 2023
We are happy to hear you had a good stay. Thank you for your feedback.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Chris on 30 Dec 2023
We are happy to hear you had a good stay. Thank you for your feedback.

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chris on 30 Dec 2023
We sorry to hear you didn't have a good experience. We do value your feedback and we are working on these issues.

6/10 Okay

Melissa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Chris on 30 Dec 2023
We are sorry hear you didn't have a good stay. We value our guest feedback.

10/10 Excellent

Lashayne

Stayed 2 nights in Nov 2023
Response from Chris on 30 Dec 2023
We are happy to hear you had a good stay. Thank you for your feedback.

8/10 Good

Alvin

Travelled with family, Business traveller
Liked: Cleanliness
It was good for what we needed
Stayed 2 nights in Nov 2023
Response from Chris on 14 Nov 2023
We are happy to hear you had a good experience. Thank you for your feedback.

10/10 Excellent

Kara

Stayed 1 night in Nov 2023
Response from Chris on 30 Dec 2023
We are happy to hear you had a good stay. Thank you for your feedback.

2/10 Terrible

Stephanie

Stayed 1 night in Nov 2023
Response from Chris on 14 Nov 2023
We sorry to hear did not have a good stay. We value your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from ~Team Days Inn on 31 Oct 2023
Thank you, thank you. Please come see us again.

2/10 Terrible

Jarrod

Never made it in the room because I was asked for a $150 deposit. I understand that the money would be returned to me if there were no damages, but not everyone can afford to just give up $150 like that. Nobody goes into a Super 8 expecting a luxury hotel so there is no reason why I should be expected to pay like it is one. Chrissy at the front desk was extremely rude and had a terrible attitude with me and the people in front of me in line.
Stayed 1 night in Oct 2023
Response from ~Team Days Inn on 31 Oct 2023
Jarrod, I apologze the staff was rude with you. That certainly is not our intention at all. I will for sure do some extra training with the team. We do as for a 150.00 deposit. It is on the Expedia Website. It is to protect you along with us. Unfourtanitly, a few have ruined it for all with room and hotel damage. Please come stay with us again.

8/10 Good

Jeffrey

Stayed 1 night in Oct 2023
Response from Chris on 30 Dec 2023
We are happy to hear you had a good stay. Thank you for your feedback.

2/10 Terrible

John

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Chris on 28 Oct 2023
We are sorry you didn't have a good stay. We do value our guest feedback and we are working on improvements.

2/10 Terrible

Elia Nayeli

They're charging me $150 dollars more apart from what I already paid for staying one night
Stayed 1 night in Oct 2023
Response from Chris on 28 Oct 2023
The 150.00 is for the deposit. It is returned to after you check out as long there is no damages. It may take a take 5-7 business days depending on your bank.

10/10 Excellent

Zelda

Liked: Staff & service, property conditions & facilities
Nice place clean and quiet place
Stayed 1 night in Oct 2023
Response from Chris on 25 Oct 2023
We are happy to hear you had a good experience. Thank you for your feed back.

2/10 Terrible

Christina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very dirty. The carpet was soiled and stained. The room has been smoked in. We were assured it was a non smoking room. The bed was so broken in the middle that we thought it was a double instead of a queen. It was horrible. The young man at check in was completely unconcerned with our complaints. I am questioning whether I will stay with Wyndham in the future.
Stayed 1 night in Oct 2023
Response from Chris on 25 Oct 2023
We are sorry to hear you didn't have a good stay. We value our guest feedback and are working on improvements.

4/10 Poor

Shu-Chen

Disliked: Cleanliness, staff & service, property conditions & facilities
We were there before 2 am. We asked for a room closed the elevator, but we got a last room in the hallway. We think the staff did on purpose. He is not friendly at all.
Stayed 1 night in Oct 2023
Response from Chris on 25 Oct 2023
We are sorry to hear you didn't have a good stay. We value our guest feedback and are working on improvements.

6/10 Okay

Vic

Just OK.
It was average. Super * is not the quality that it was before Covid.
Stayed 1 night in Sep 2023
Response from Chris on 25 Oct 2023
We are sorry to hear you didn't have a good stay. We value our guest feedback and are working on improvements.

4/10 Poor

Alex

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Chris on 17 Oct 2023
We are sorry to hear you did not have a good stay. We do value our customers feedback.

10/10 Excellent

Lindsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to major highway
Stayed 1 night in Oct 2023
Response from Chris on 17 Oct 2023
We are happy to see you had a good stay with us. Thank you for your feedback.

2/10 Terrible

Leo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Chris on 17 Oct 2023
We are sorry to hear you did not have a good stay. We do value our customer's feedback.

2/10 Terrible

Tingdong

They didn’t clean the room and asked us to bring the dirty towel to the front desk to get the clean towels.
Stayed 5 nights in Sep 2023
Response from Chris on 17 Oct 2023
We are sorry to hear you did not have a good stay. We don't clean the rooms every day. We get you on a cleaning schedule for the 3 or 4th day. We will however clean it if you request it and we do have a sign at the front desk letting guest know of our policies. We do value our customer's feedback.

4/10 Poor

Bluch

Stayed 1 night in Oct 2023
Response from Chris on 17 Oct 2023
We are sorry to hear you did not have a good stay. We do value our customers feedback.

4/10 Poor

Donna, Sioux Falls

Travelled with family and small children
Needs to be better kept up. The curtains wouldn’t shut. Not enough plugins. Needed wash clothes and an indoor pool. Kids were disappointed in no indoor pool area. Breakfast full of carbs.
Stayed 1 night in Oct 2023
Response from Chris on 17 Oct 2023
We are sorry to hear you did not have a good stay. We are currently under new management; we are working all these items. I am sorry we don't have an indoor pool. We do value our customer's feedback.

2/10 Terrible

Emily

Stayed 4 nights in Oct 2023
Response from Chris on 28 Oct 2023
We are sorry you didn't have a good stay. We do value our guest feedback and we are working on improvements.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Chris on 17 Oct 2023
We are glad to see your stay was good. Thank you for your feedback.

8/10 Good

Andrew

Liked: Staff & service
Its a budget hotel no complaints
Stayed 1 night in Oct 2023
Response from Chris on 17 Oct 2023
We glad you had a good stay. Thank you for your feedback.

2/10 Terrible

Jen

Disliked: Staff & service, property conditions & facilities, room comfort
Don’t stay here if you want coffee in your room
Electrical outlets were a joke and they didn’t have coffee makers or even water cups in the room. Bed was hard and room was very hard to regulate the temperate. The walls were paper thin and I could hear people fart in the halls. It was a terrible night.
Stayed 1 night in Sep 2023
Response from Chris on 17 Oct 2023
We are sorry to hear you did not have a good stay. We are not required by Brand Standards to keep coffee makers in the rooms. However, we do have coffee 24 hours in the Lobby. We do value our customer's feedback.

8/10 Good

LUISE

Liked: Cleanliness, room comfort
Hotel needs a lot of work. Needs to be renovated.door locks to building are not working.
Stayed 3 nights in Sep 2023
Response from Chris on 17 Oct 2023
We are sorry to hear you did not have a good stay. We do value our customer's feedback.

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Chris on 17 Oct 2023
We are happy to see you good stay. Thank you for your feedback.

8/10 Good

Dennis

Travelled with family and small children
It was the right price
Stayed 1 night in Sep 2023
Response from Chris on 17 Oct 2023
We are happy to see you good stay. Thank you for your feedback.

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities
I did not get the room I reserved, snarky service, nor the price I reserved at and refused to fix it.
Stayed 5 nights in Sep 2023
Response from Chris on 17 Oct 2023
We are sorry you didn't have a good experience. We do value our customers feedback and are working on improving things.

10/10 Excellent

ZLOU

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool
Awesome
Stayed 1 night in Sep 2023
Response from Chris on 17 Oct 2023
We are happy to see you good stay. Thank you for your feedback.

10/10 Excellent

ZLOU

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable
Awesome
Stayed 1 night in Sep 2023
Response from Chris on 17 Oct 2023
We are happy to see you good stay. Thank you for your feedback.

10/10 Excellent

Barry

Stayed 1 night in Sep 2023
Response from Chris on 17 Oct 2023
We are happy to see you good stay. Thank you for your feedback.

6/10 Okay

William

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Toilets are tiny and out of date. Coverlet under bedspread was stained. Limited breakfast choices. Yogurt would be easy to add
Stayed 2 nights in Sep 2023
Response from Chris on 17 Oct 2023
We are sorry you didn't have a good experience. We do value our customers feedback and are working on improving things.

2/10 Terrible

Michael

Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Chris on 17 Oct 2023
We are sorry you didn't have a good experience. We do value our customers feedback and are working on improving things.

6/10 Okay

William

Liked: Staff & service
Okay but not great
Stayed 1 night in Sep 2023
Response from Chris on 17 Oct 2023
We are sorry you didn't have a good experience. We do value our customers feedback and are working on improving things.