Dear Guest, Guest feedback is always a priority at our hotel and we aim to give every guest a perfect stay experience. It is our endeavor to maintain the excellence that our guests expect from us; however, we understand that your experience at our hotel was less than perfect and we regret the inconveniences you had. We assure you that such a case is a one-off at our hotel and we work diligently to ensure a flawless experience. On this note, we hope that you would not judge us based on this experience and give us another chance to serve you.