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Rating 10 - Excellent. 140 out of 577 reviews" "
10 - Excellent
140
Rating 8 - Good. 141 out of 577 reviews" "
8 - Good
141
Rating 6 - Okay. 125 out of 577 reviews" "
6 - Okay
125
Rating 4 - Poor. 65 out of 577 reviews" "
4 - Poor
65
Rating 2 - Terrible. 106 out of 577 reviews" "
2 - Terrible
106
7.0/10
Cleanliness
7.2/10
Staff & service
5.8/10
Amenities
6.4/10
Property conditions & facilities
6.4/10
Eco-friendliness
Reviews
10/10 Excellent
lilian
9 May 2024
Liked: Cleanliness, staff & service, amenities
Easy checking in and organized room
However the stairs area and outside stinks
lilian
Stayed 1 night in May 2024
4/10 Poor
Eduardo
30 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Eduardo
Stayed 1 night in Apr 2024
Response from Super 8 Raleigh on 8 May 2024
Thank you, Eduard - we look forward to having a chance to make this a 5 star review next time.
Elevator was out and im handicap with 2 knee replacement and had to walk the stairs & still pay full price with a 40 cash deposit.
Tonya
Stayed 1 night in Apr 2024
Response from Super 8 Raleigh on 25 Apr 2024
We are sorry for the inconvenience you experienced with your stay. Our elevator is currently being replaced and should be brand new soon! First floor rooms are subject to availability but hope to have one available next time you are here.
8/10 Good
William
Business traveller
20 Apr 2024
Liked: Staff & service
No elevator had to climb three flights of steps
William
Stayed 1 night in Apr 2024
Response from Super 8 Raleigh on 25 Apr 2024
Thanks, William. We are sorry for the inconvenience caused by our elevator replacement, but rest assured a new elevator is underway and will be up and running shortly! Thanks.
We apologize for any inconveniences you experienced during your stay and look forward to having the opportunity to make your next experience a better one.
They have mold in the rooms and my children got sick from it. They where informed and did nothing about it.
Janet
Stayed 4 nights in Apr 2024
Response from Super 8 Raleigh on 25 Apr 2024
We are sorry you did not have a positive stay with us but rest assured our housekeeping team thoroughly inspects each room to ensure a high quality, clean and safe room. Thanks.
8/10 Good
Jocelyn
14 Apr 2024
Liked: Cleanliness, staff & service
Had a wonderful stay
Jocelyn
Stayed 2 nights in Apr 2024
Response from Super 8 Raleigh on 25 Apr 2024
Thank you for the great feedback, Jocelyn. We enjoyed having you with us and look forward to seeing you again. Hopefully we can make it a 5 out of 5 next time!
Terrible! Hallways were filthy, elevator was broke. I walked in my bathroom and there were roaches running across the floor. I didn’t even stay ten minutes, I left immediately after i saw the bugs. I’m still waiting on my refund.
Demetrius
Stayed 3 nights in Apr 2024
Response from Super 8 Raleigh on 25 Apr 2024
We apologize for the unpleasant experience you encountered at our hotel. We have looked into this and have addressed the issues. Elevator will be brand new soon enough.
The first room she put us in smelled like someone had a urinating contest on who could urinate the most on the floor. We asked for a different room hoping it would be much better than the last. Thankfully it was another room available and they switched our room to the smokers room. The cigarette smell was in the sheets, the walls, and the air. There was no shower curtain and I’m sure they didn’t do much cleaning. Don’t book unless it’s your last choice.
Shonta
Stayed 2 nights in Apr 2024
Response from Super 8 Raleigh on 25 Apr 2024
We appreciate the feedback, Shonta, and apologize for the inconveniences you experienced. Please know that this feedback is not the experience we strive to deliver and have looked into this in order to address the issues. We look forward to improving your stay next time.
It served my purpose. Saw a few roaches in the bathroom (babies only) but no bedbugs! Lol
Juaquadah
Stayed 3 nights in Apr 2024
Response from Super 8 Raleigh on 25 Apr 2024
Thank you, Juaquadah - we have gotten pest control, maintenance, and housekeeper involved to address this issue! We look forward to seeing you next time.
I frequently travel and have stayed here many times. The staff, namely Steven, has always provided outstanding customer service. His professional, accommodating, and kind approach is a primary reason I continue to give them my business.
Melissa
Stayed 1 night in Mar 2024
Response from Super 8 Raleigh on 28 Mar 2024
Thank you very much for your feedback. We look forward to seeing you again.
10/10 Excellent
Naszier
24 Mar 2024
Naszier
Stayed 1 night in Mar 2024
Response from Super 8 Raleigh on 25 Apr 2024
Thank you very much for your excellent feedback, Naszier. We appreciate your trust in us and we look forward to seeing you next time.
Thank you very much for your feedback. We look forward to seeing you again.
8/10 Good
Calvin, Raleigh
21 Mar 2024
Liked: Cleanliness
Free breakfast
Calvin
Stayed 7 nights in Mar 2024
Response from Super 8 Raleigh on 28 Mar 2024
Thank you very much for your feedback. We look forward to seeing you again.
4/10 Poor
Helga
5 Mar 2024
Helga
Stayed 1 night in Mar 2024
Response from Super 8 Raleigh on 28 Mar 2024
Thank you for staying with us - we look forward to improving your stay next time.
2/10 Terrible
Elicia
Travelled with partner
2 Mar 2024
Disliked: Amenities
They gave my room away in had to pay more when I got here not happy at all with the service
Elicia
Stayed 1 night in Mar 2024
Response from Super 8 Raleigh on 2 Mar 2024
We are sorry for the inconvenience you encountered with your room type but we did upgrade you free of charge to a two double bed room. Thank you and we hope you enjoy your stay.
Elevador was broken
Blood on the bathroom door
The bed had mold on the bed sheets and protector cover
Dead bug on the wall
I was very upset with my room but it’s to late to move to another hotel
Ann
Stayed 1 night in Jan 2024
Response from Super 8 Raleigh on 26 Feb 2024
Thank you for staying with us - we have addressed this with our housekeeping / maintenance team and are elevator is in process of being replaced. We look forward to seeing you next time.
Quick and easy check in. Room was clean. Staff was very friendly and helpful.
Freda
Stayed 1 night in Jan 2024
Response from Super 8 Raleigh on 26 Feb 2024
Thank you for staying with us. We look forward to seeing you next time.
2/10 Terrible
Keyshawn
1 Jan 2024
Keyshawn
Stayed 1 night in Dec 2023
Response from Super 8 Raleigh on 26 Feb 2024
Thank you for staying with us - we apologize for any inconvenience during your stay. We look forward to seeing you next time and making it a more pleasant experience.
There were bugs, little beetles and roaches all over the bathroom. When we brought this to staff attention, even though they were sympathetic, they stated we had to contact the GM by email who then stated we had to contact Orbitz regardind a refund.
Adequate as far as decently safe location and cleanliness.
Kevin
Stayed 2 nights in Nov 2023
8/10 Good
Dasmen
Travelled with partner
28 Nov 2023
Liked: Cleanliness
Disliked: Amenities
The area was decent.
Dasmen
Stayed 1 night in Nov 2023
8/10 Good
Sarah
Travelled with family, Business traveller
20 Nov 2023
Liked: Staff & service
Disliked: Amenities
The elevator was out of order, but luckily they placed us on the first floor. The other issue is says that they provide breakfast, but it's coffee and mini muffins. That's no breakfast. Need better clarification on booking page that states grab-n-go items or continental breakfast.
Room has alot of broken pieces and smells like cigarette smoke bad. Very bad. Found parts of a hyperdermic needle that fell out when I got in the bed. But this is normal here I've been told.
The elevator was broken. She put us on the third floor. We used the fire escape stairs. I did not feel safe walking up dirty stairwell. Guys were smoking marijuana and drinking. The hotel hallway had the odor of pot. The blanket on my bed had cigarette burns. Next morning they offered cold coffee and old muffin for breakfast. If I had known elevators were out I would have never made a reservation.