Room, 1 King Bed | Premium bedding, down duvets, in-room safe, desk

Reviews of Durham Marriott City Center

3.5 out of 5
Durham Marriott City Center
201 Foster St, Durham, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 392 out of 711 reviews" "
Rating 8 - Good. 208 out of 711 reviews" "
Rating 6 - Okay. 63 out of 711 reviews" "
Rating 4 - Poor. 29 out of 711 reviews" "
Rating 2 - Terrible. 19 out of 711 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel card reader had trouble running my credit card which caused a check in delay and my card being double charged. I had to meet with their accounts department the next morning to get it resolved. Not cool!
Stayed 1 night in Apr 2024
Response from Alexandra - Front Desk Supervisor on 9 Apr 2024
Dear Robert,Thank you for taking the time to share your experience at our hotel. I apologize for the inconvenience you faced during check-in with the trouble that our card reader had in processing your credit card. I understand that this caused a delay and resulted in a double charge on your card. Our team is dedicated to providing a seamless and hassle-free check-in process, and I regret that we fell short of your expectations on this occasion.Please rest assured that I have shared your feedback with our accounts department to ensure they address any issues with the card reader that may have caused this problem. I assure you that steps will be taken to prevent a recurrence of such situations going forward. Your satisfaction is important to us, and we appreciate your patience while we resolved the matter the following morning.Once again, I apologize for any inconvenience or frustration this may have caused you. Your feedback is invaluable as it helps us identify areas where we can improve. Thank you for choosing to stay with us, and we hope to have the opportunity to serve you better in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice property convenient to most attractions. Very courteous staff. Nice, quiet room.
Stayed 1 night in Apr 2024
Response from Alexandra - Front Desk Supervisor on 6 Apr 2024
Dear Michael,Thank you for taking the time to share your positive experience at the Durham Marriott City Center. It's wonderful to hear that you found our property to be convenient and enjoyed the attractions nearby. I'm glad to know that our staff was able to provide courteous service throughout your stay. We strive to create a welcoming environment and assist our guests in any way possible.Your mention of a nice and quiet room is appreciated. We understand the importance of a peaceful night's sleep, and we're delighted that we could provide you with a comfortable and serene atmosphere.Once again, thank you for your kind words. We look forward to welcoming you back to the Durham Marriott City Center in the future.

10/10 Excellent

Yves

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what we expected. Best value for the dollar and added to a great evening.
Stayed 1 night in Mar 2024
Response from Alexandra - Front Desk Supervisor on 6 Apr 2024
Dear Yves,Thank you so much for taking the time to share your experience with us. We truly appreciate your kind words and are delighted to hear that we met your expectations and provided you with the best value for your money. At the Durham Marriott City Center, our aim is to create memorable experiences for our guests, and we are thrilled that we could contribute to a great evening for you. It means a lot to us when our efforts are recognized and valued.If there is anything else we can do to make your stay even more enjoyable in the future, please do not hesitate to let us know. We are here to assist you and ensure you have a fantastic time.Thank you again for choosing the Durham Marriott City Center. We look forward to welcoming you back soon!

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Carolina Theater.
Stayed 1 night in Mar 2024
Response from Alexandra - Front Desk Supervisor on 6 Apr 2024
Dear Robert,Thank you for taking the time to share your feedback. We appreciate your review and the opportunity to respond.I'm glad to hear that our location near the Carolina Theater met your needs. We strive to provide convenience and accessibility to our guests, and we're thrilled that this aspect of your stay was satisfactory.If there are any other specific aspects of your stay that you would like to address or discuss further, please don't hesitate to reach out to us. Your satisfaction is important to us and we value your input.Thank you again for choosing to stay at the Durham Marriott City Center. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Alexandra - Front Desk Supervisor on 31 Mar 2024
Dear Kim,Thank you for taking the time to share your feedback about your recent stay at the Durham Marriott City Center. We greatly appreciate your kind words and are thrilled to hear that you had a great experience with us.At the Durham Marriott City Center, we strive to provide exceptional service and create memorable experiences for all our guests. It's fantastic to know that we were able to meet your expectations and leave a positive impression on you. Your satisfaction is our top priority, and we truly value your feedback. Thank you once again for choosing the Durham Marriott City Center. We hope to have the opportunity to welcome you back for another amazing stay in the future.

6/10 Okay

Monica

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Wi-fi is not free unless you booked the room directly. Breakfast starts at $20. Staff not very pleasant.
Stayed 1 night in Mar 2024
Response from Alexandra - Front Desk Supervisor on 31 Mar 2024
Dear Monica,Thank you for taking the time to share your feedback with us. We appreciate all comments as they help us improve our services. I'm sorry to hear that your experience at the Durham Marriott City Center didn't meet your expectations. I understand that you were disappointed with the Wi-fi charges, which are only complimentary if you book directly with us. We strive to provide an exceptional overall experience and offer competitive rates to our guests, allowing us to maintain a high standard of service. Nonetheless, we apologize if this policy came as a surprise and inconvenienced you during your stay. Moreover, it's regrettable that you found our staff to be less pleasant than anticipated. Our team is trained to provide friendly and professional service, going above and beyond to ensure our guests feel welcomed and taken care of. Please be assured that I will address your concern with the relevant team members to ensure consistency in our interactions.Thank you again for bringing these issues to our attention. It is through feedback like yours that we enhance the experience we deliver to our guests. We hope to have the chance to welcome you back in the future so that we may demonstrate our commitment to providing you with an enjoyable stay.

10/10 Excellent

mary, wolcott

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay and will definitely be back next time we go to Raleigh!
Stayed 1 night in Mar 2024
Response from Alexandra - Front Desk Supervisor on 19 Mar 2024
Dear Mary,Thank you for taking the time to share your feedback about your recent stay at the Durham Marriott City Center. We are thrilled to hear that you had a great experience!Our team strives to provide exceptional service and deliver memorable experiences for our guests, and it's rewarding to know that we succeeded in meeting your expectations. We appreciate your kind words and your recommendation means a lot to us.If there is anything specific that stood out to you during your stay, we would love to hear about it. Your feedback helps us recognize and acknowledge our team members who made a positive impact on your stay. We strongly believe in celebrating our staff's contributions and would be delighted to pass along your compliments.Once again, thank you for choosing the Durham Marriott City Center, and we can't wait to welcome you back on your next trip to Raleigh!

10/10 Excellent

Ivy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised
Stayed 1 night in Mar 2024
Response from Alexandra - Front Desk Supervisor on 19 Mar 2024
Dear Ivy,Thank you for taking the time to share your experience at the Durham Marriott City Center. We appreciate your feedback and are delighted to hear that you were pleasantly surprised during your stay. At the Durham Marriott City Center, our aim is to exceed our guests' expectations and create memorable experiences. It is wonderful to know that we were able to achieve this goal during your stay. Your satisfaction is our top priority, and we strive to provide exceptional service and comfortable accommodations. Thank you once again for choosing the Durham Marriott City Center. We look forward to welcoming you back in the future for another great experience.

8/10 Good

Gary

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alexandra - Front Desk Supervisor on 19 Mar 2024
Dear Gary,Thank you for taking the time to share your experience at the Durham Marriott City Center. We appreciate your feedback and are delighted to hear that you were pleasantly surprised during your stay.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and enjoyable. Food options are limited.
Stayed 1 night in Feb 2024
Response from Alexandra - Front Desk Supervisor on 8 Mar 2024
Dear Michael,Thank you for taking the time to write a review of your recent stay at our hotel. I'm glad to hear that you found our hotel to be very clean and enjoyable. We take great pride in maintaining a high standard of cleanliness throughout our property to ensure our guests have a comfortable and pleasant stay.I understand that you felt the food options were limited. We are continuously working to enhance our dining experience and appreciate your feedback. Your comments will be shared with our team for consideration as we review our menu offerings. We strive to provide a variety of options to cater to different tastes and preferences, and we will take your feedback into account when planning any future changes.Once again, thank you for sharing your thoughts with us. It is through feedback like yours that we are able to improve our services and provide a better experience for our valued guests. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Thank you.Best regards,

10/10 Excellent

Dr. Bridgette

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alex and then valet service excellent
Stayed 1 night in Feb 2024
Response from Alexandra - Front Desk Supervisor on 8 Mar 2024
Dear Dr. Bridgette,Thank you for taking the time to share your feedback about your recent stay at the Durham Marriott City Center. I'm glad to hear that you found Alex and our valet service excellent. Your kind words mean a lot to us and I will make sure to pass on your appreciation to Alex and the rest of the team.At Durham Marriott City Center, it is our commitment to provide exceptional service and make our guests feel valued. Your satisfaction is our top priority, and I'm delighted that we were able to meet your expectations during your stay. We understand that a friendly and efficient valet service can greatly enhance the overall experience, and it's great to know that Alex delivered on this front.Thank you once again for choosing the Durham Marriott City Center. We look forward to welcoming you back soon.Best regards,

8/10 Good

teri

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Alexandra - Front Desk Supervisor on 22 Feb 2024
Dear Teri,Thank you for taking the time to review our hotel at the Durham Marriott City Center. We are thrilled you enjoyed your stay your stay with us and we hope to serve you again soon!

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only spent one night but everything was great!
Stayed 1 night in Feb 2024
Response from Alexandra - Front Desk Supervisor on 14 Feb 2024
Dear Kelly,Thank you for taking the time out of your day to review your stay with us! We are thrilled you enjoyed your stay here at the Durham Marriott City Center and we hope to see you again soon!

8/10 Good

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice but bathroom door was a glass sliding door that didn’t close well and was very loud. We came in late and grabbed some microwave food from gift area. The microwave my husband had to use was dirty. It was fine and everyone was nice but for the price of one night I was not blown away.
Stayed 1 night in Feb 2024
Response from Alexandra - Front Desk Supervisor on 14 Feb 2024
Dear Lori,We are sorry you didn’t enjoy your stay with us and we would like to rectify it so we can better suit your needs. Our top priority is making sure our guests enjoy their time here at the Durham Marriott City Center. We hope to see you again soon.

10/10 Excellent

Rosalind, Memphis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, updated surroundings
Stayed 1 night in Dec 2023
Response from Alexandra - Front Desk Supervisor on 5 Feb 2024
Dear Rosalind,Thank you for taking your time out of your day to review our hotel at the Durham Marriott City Center. We are thrilled that you enjoyed your stay with us and we hope to serve you again soon.

10/10 Excellent

CHRISTIAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Alexandra - Front Desk Supervisor on 5 Feb 2024
Dear Christian,Thank you for taking your time out of your day to review our hotel at the Durham Marriott City Center. We are thrilled that you enjoyed your stay here and we hope to see you again soon.

10/10 Excellent

Doug

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alexandra - Front Desk Supervisor on 3 Jan 2024
Dear Mr. Doug,We are thrilled that you enjoyed your stay with us at the Durham Marriott City Center! We hope to see you again in the near future!Best Wishes,

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Alexandra - Front Desk Supervisor on 3 Jan 2024
Dear Mr. James,Thank you for taking the time out of your day to review our hotel. We are thrilled that you enjoyed your stay with us at the Durham Marriott City Center. We hope to serve you again in the near future!Best Wishes,

8/10 Good

Soufiane

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Breakfast was super expensive
Stayed 1 night in Dec 2023
Response from Alexandra - Front Desk Supervisor on 25 Dec 2023
Dear Soufiane,Thank you for taking the time to review our hotel. We are sorry to hear you didn't enjoy our breakfast, but we hope we can rectify it with you the next time you visit.Best Wishes

8/10 Good

Mary Ellen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Alexandra K. - Front Desk Supervisor on 10 Dec 2023
Dear Mary Ellen,First off, thank you for taking the time to review your stay at the Durham Marriott City Center, we are thrilled that you enjoyed your stay with us and we hope to see you again in the future!Best Wishes,

10/10 Excellent

Andrea Levine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in central Durham. You can go anywhere easily from the hotel. Nice views from hotel windows. Very comfortable rooms. Lovely lobby and sitting areas. Will stay here again.
Stayed 4 nights in Nov 2023
Response from Alexandra - Front Desk Supervisor on 30 Nov 2023
Dear Andrea Levine,Thank you so much for taking the time to review our hotel. We are thrilled you enjoyed your time with us and we hope to see you again soon. Have a great day!

2/10 Terrible

Richard

Travelled with family
Disliked: Amenities
Breakfast not included. This was a hardship for me because of a medicinal regimen that requires me to take a second round of medicine an hour after my cancer drug with food. Also, the Starbucks is insanely overpriced. Parking availability was misleading according to what was stated online. When we asked at the door about parking, we were told it was at the bottom of the hill. We drove around for a bit and eventually tried the parking garage. I was also disappointed to find out that I would have to pat for internet access even though I am a rewards member because I happened to book through Expedia this time. I will be reluctant to stay at your properties in the future. P.S. no hooks in the bathroom, shower head too low, limited TV channels, no TV listings printed, no list of nearby restaurants. Do better.
Stayed 1 night in Nov 2023
Response from Alexandra - Front Desk Supervisor on 30 Nov 2023
Dear Mr. Richard,On behalf of the front desk we are terribly sorry you didn't enjoy your stay with us at the Durham Marriott City Center. Please allow us to rectify this so you can have a better stay with us.

4/10 Poor

Mindee, Naperville

Stayed 3 nights in Nov 2023
Response from Alexandra - Front Desk Supervisor on 25 Dec 2023
Dear Mindee,Thank you for taking the time to review our hotel. We are sorry we didn't exceed your expectations. We hope we can rectify it for you so you can enjoy your stay with us in the future.Best Wishes,

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Alexandra K. - Front Desk Supervisor on 10 Dec 2023
Dear Christopher,Thank you for taking the time to review our hotel. We are thrilled you enjoyed your stay with us and we hope to see you again soon.

6/10 Okay

Terry

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Alexandra - Front Desk Supervisor on 24 Nov 2023
Thank you for taking the time out of your day to review our hotel. We are sorry we weren't able to make your experience as great as you wanted it to be and if you can come back to us, feel free to let us know what you need to make your stay fantastic.

8/10 Good

Anjanette

Travelled with family
Liked: Cleanliness, staff & service
It’s in a really good central area downtown. The staff is super nice, friendly & helpful. The rooms are a little dated. Definitely don’t like the door to the bathroom.
Stayed 3 nights in Nov 2023
Response from Alexandra K. - Front Desk Supervisor on 24 Nov 2023
Thank you for taking the time out of your day to review our hotel. We are glad you enjoyed your stay with us, and we would like to have you again soon.

10/10 Excellent

Rusty

Stayed 1 night in Oct 2023
Response from Alexandra K. - Front Desk Supervisor on 24 Nov 2023
Thank you for taking the time out of your day to review our hotel. We are glad you enjoyed your stay with us, and we would like to have you again soon.

10/10 Excellent

peter

Stayed 1 night in Oct 2023
Response from Alexandra - Front Desk Supervisor on 27 Oct 2023
Thank you for taking the time out of your busy schedule to give us an amazing review. We appreciate your time staying with us and we hope to see you again soon.

8/10 Good

Vanessa, Seattle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a good stay but the property itself felt very business oriented, and I was traveling with small kids. We went to the restaurant and waited forever but no one served us though I could see others (without kids) were being served. I assume they were understaffed but still frustrating. The area around the hotel has a lot to do which is nice!
Stayed 1 night in Sep 2023
Response from Alexandra - Front Desk Supervisor on 27 Oct 2023
Thank you for taking the time out of your busy schedule to review our hotel. We are glad you enjoyed our amenities at our hotel and hope to see you again soon.

10/10 Excellent

Steven

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brian Brill is an outstanding GM
Stayed 3 nights in Sep 2023
Response from Alexandra - Front Desk Supervisor on 24 Oct 2023
Thank you for taking the time to review our hotel. We are thrilled that you enjoyed your stay with us and we hope to see you again soon.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Great Stay
Everything about our stay was great. There is no self parking on site but the valet was reasonable at $25. The only drawback was the halllway noise because we were in room 306 adjacent to the elevator. It would be great if they could silence the “ding” sound every time the elevator arrived on the floor. We didn’t have the breakfast but it looked delicious. The hotel is within walking distance of a number of restaurants and attractions.
Stayed 1 night in Sep 2023
Response from Alexandra - Front Desk Supervisor on 26 Sept 2023
Thank you for taking the time to review our hotel. We are so thrilled you enjoyed your stay with us and we can't wait to see you again soon.

8/10 Good

Beth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Having stayed at many Marriott’s, I was disappointed with the dining options - sitting area, places to eat, etc. There were 4 tables to sit at if you chose to eat a meal. You literally were sitting in the lobby. No ambiance at all. Our room was clean and quiet.
Stayed 1 night in Sep 2023
Response from Alexandra - Front Desk Supervisor on 26 Sept 2023
Thank you for taking the time to review our hotel. We are so thrilled you enjoyed your stay with us and we can't wait to see you again soon.

4/10 Poor

Barbara

Travelled with family
Disliked: Property conditions & facilities, room comfort
Don’t stay at Marriot in Durham!
The staff was very welcoming and friendly! The condition of the hallways was horrendous! The rugs were damp, they had fans on several floors. The hallway smelled musty and nasty! My room smelled the same way. There was water coming up from the floor. I made sure I always had shoes on. The bathroom molding had black mold on the bottom. I should have taken pictures but it was there. I only was there one night. Other family members were at the hotel and had to ask for toilet paper, towels and room cleaning. I was glad I was there for one night. The lady that worked at Starbucks was very nice and pleasant!
Stayed 1 night in Sep 2023
Response from Alexandra - Front Desk Supervisor on 20 Sept 2023
Thank you for taking the time to review our hotel. We strive to make sure our guests enjoy their time here and are always looking for room to improve. We are deeply sorry for your experience with us in regard to the halls and floor. Hopefully you can come by so we can make your experience a better one.

10/10 Excellent

TERI

Travelled with family
Liked: Cleanliness, staff & service
I got an upgrade, however, room 202 was a little warm and air conditioner was noisy.
Stayed 1 night in Sep 2023
Response from Alexandra - Front Desk Supervisor on 20 Sept 2023
Thank you for taking the time to review our hotel. We strive to make sure our guests enjoy their time here and are always looking for room to improve. We hope to see you again soon.

6/10 Okay

Meredith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The pros: -location!! Great within walking distance of DPAC! -the parking garage next door was free over the weekend -easy check in and friendly housekeeping staff The cons: -honestly the biggest con is that the bathroom has a sliding door and no fan. So it doesn’t feel very private at all. This was fine when it was just me and my husband but did make it uncomfortable when more family members stayed in the room as well. -no microwave, just FYI. We didn’t need it but there was a mom who needed to heat up formula for her baby and had to figure out something else.
Stayed 2 nights in Sep 2023
Response from Alexandra- Front Desk Supervisor on 8 Sept 2023
Thank you for taking the time out of your day to write a review for us. In addition to the microwave while the rooms do not come with a microwave in the room, you can request a microwave if you still need it just let one of our front desk agents know, and we can definitely deliver it up to you. Otherwise, the microwave is in the lobby behind thebig TV downstairs. We hope to see you again soon.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to Carolina Theater.
Stayed 1 night in Sep 2023
Response from Alexandra - Front Desk Supervisor on 20 Sept 2023
Thank you for taking the time to review our hotel. We strive to make sure our guests enjoy their time here and are always looking for room to improve. We hope to see you again soon.

8/10 Good

Keri

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Alexandra - Front Desk Supervisor on 4 Sept 2023
Thank you for taking the time out of your day to give us a great review at the Durham Marriott City Center. We hope to see you again in the near future.

4/10 Poor

Stacey

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Open your wallet
Hated the glass bathroom door that slides somewhat into place. It did not provide good privacy. Seemed like everything was extra, breakfast, parking, coffee, water. Seems a bit ridiculous after paying a lot to stay there.
Stayed 2 nights in Aug 2023
Response from Alexandra - Front Desk Supervisor on 29 Aug 2023
We appreciate your response on our hotel. We are sorry we couldn't meet up to your expectations.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very nice.
Stayed 1 night in Aug 2023
Response from Alexandra - Front Desk Supervisor on 28 Aug 2023
Thank you for your amazing review on our hotel, especially our front desk. We are glad we were able to live up to your expectations and we hope to see you again soon!

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities
Loved the rooftop bar. We had a broken bathroom door i our room that wasn't able to be fixed but I did appreciate the parking comp.
Stayed 2 nights in Aug 2023
Response from Alexandra K. - Front Desk Supervisor on 25 Aug 2023
Thank you for your review but we do not have a rooftop bar at our hotel.

6/10 Okay

Francesco

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location is excellent, and staff was excellent. However the hotel needs upgrades. Our faucet leaked, the toilet was cracked at the base, rust in the tub and a cracked mirror. The room was clean but warn for sure. Not a 4 start property as rated. It took away from other positives about the hotel and area.
Stayed 3 nights in Aug 2023
Response from Alexandra - Front Desk Supervisor on 24 Aug 2023
Thank you for taking the time to review our hotel. We are sorry we weren't able to live up to your expectations. We hope you can give us another chance to make it right for you.

10/10 Excellent

Traci

Stayed 1 night in Jul 2023
Response from Alexandra - Front Desk Supervisor on 19 Aug 2023
Thank you for taking the time to rate our hotel. We are thrilled you enjoyed your stay with us at the Durham Marriott City Center

4/10 Poor

Signe

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Alexandra - Front Desk Supervisor on 9 Jul 2023
We are sorry that you didn’t enjoy your stay with us at the Durham Marriott City Center. Next time you’re in town, let us know what we can do to make your stay a better one.

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent in every area. Room very clean. Big issue is the lighting in the room and bathroom. No light on the bed stand so impossible to read in bed. Lighting too dim in bathroom to put on make up.
Stayed 1 night in Jun 2023
Response from Alexandra - Front Desk Supervisor on 29 Jun 2023
Thank you for your honest review about our hotel! We are thrilled you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Layne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Alexandra - Front Desk Supervisor on 29 Jun 2023
Thank you for your honest review about our hotel! We are thrilled you enjoyed your stay with us and hope to see you again soon!

8/10 Good

Kimberly

Stayed 2 nights in Jun 2023
Response from Alexandra - Front Desk Supervisor on 20 Jun 2023
We are glad you enjoyed your stay with us at the Durham Marriott City Center. We hope to see you again soon!

6/10 Okay

Min

Stayed 1 night in Jun 2023
Response from Alexandra - Front Desk Supervisor on 9 Jul 2023
We are sorry that you didn’t enjoy your stay with us at the Durham Marriott City Center. Next time you’re in town, let us know what we can do to make your stay a better one.

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Alexandra - Front Desk Supervisor on 19 Jun 2023
Thank you for loving our hotel at the Durham Marriott City Center. We hope to serve you again soon.

8/10 Good

Jackie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a comfortable and enjoyable stay. The hallways were too dim. The hotel is a little overrated for the cost.
Stayed 1 night in Jun 2023
Response from Alexandra - Front Office Supervisor on 19 Jun 2023
Thank you for loving our hotel at the Durham Marriott City Center. We hope to serve you again soon.

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service
Great stay!
Stayed 1 night in May 2023
Response from Alexandra - Front Desk Supervisor on 19 Jun 2023
Thank you for loving our hotel at the Durham Marriott City Center. We hope to serve you again soon.