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Rating 10 - Excellent. 50 out of 118 reviews" "
10 - Excellent
50
Rating 8 - Good. 37 out of 118 reviews" "
8 - Good
37
Rating 6 - Okay. 20 out of 118 reviews" "
6 - Okay
20
Rating 4 - Poor. 6 out of 118 reviews" "
4 - Poor
6
Rating 2 - Terrible. 5 out of 118 reviews" "
2 - Terrible
5
8.2/10
Cleanliness
8.2/10
Staff & service
7.6/10
Amenities
7.8/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
2/10 Terrible
Pooja
29 Feb 2024
Disliked: Amenities
The keys didn’t work.
The food was awful
The place smelt of eggs
Room service - the staff forced us to pay them extra money all the time
Blood stains on bed
We are stayed there 3days all time when we open rook door after many try open or again call for housekeeping then send key to reception also towels conditions not good also no tissue paper there in room when we ask they are replying we not provide tissue ….really sad for this service…😔
Hotel was outdated . Unclean and lots of properties work /banging through the night.
Bina
Stayed 1 night in Oct 2023
6/10 Okay
Satish, newburgh
16 Mar 2023
Satish
Stayed 1 night in Mar 2023
4/10 Poor
JOHN, Fairview
Business traveller
15 Mar 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property didn’t take American Express and didn’t notify prior to my arrival. There was a party going on just below my room. The hotel needs to do a better job with ensuring guests can get a good sleep.
The staff is absolutely lousy.
Took them forever to get me an iron, not sure if they even bothered to send me one.
There are no universal adapters in the room, I guess it’s now about time you have at least one universal power plug.
Breakfast was also equally lousy,
Location was good
The reception staff were good and helpful
The restaurant staff were great and breakfast was great
Verified traveller
Stayed 9 nights in Feb 2020
Response from Reservations Team on 6 Mar 2020
Dear Guest,
Thank you for your valuable feedback. We are glad to know that you enjoyed your stay with us.
We hope to serve you again soon.
The Imperial Palace
10/10 Excellent
Arvind, Rajkot
28 Feb 2020
Liked: Cleanliness, staff & service
Bit tired now
New wing looks better
Excellent Restaurant
Arvind
Stayed 2 nights in Feb 2020
Response from Reservations Team on 2 Mar 2020
Dear Guest,
Thank you for your valuable feedback. We are glad to know that you enjoyed your stay with us.
We hope to serve you again soon.
The Imperial Palace
Good location with good shops in near vicinity.
Bell boys were very friendly and helpful. The food available in the hotel is 24 hours In their restaurant. It is yummy and too good and they can make according you your taste is spicyness.
The reception staff were was very accommodation.
The Gujarati thali in the afternoon should not be missed. Eat as much as you want. They provide a lot of varieties. I will be back there.
Verified traveller
Stayed 2 nights in Jan 2020
Response from The Imperial Palace on 31 Jan 2020
Dear Guest,
Thank you for your valuable feedback. We are glad to know that you enjoyed your stay with us.
We hope to serve you again soon.
Staf is very good rady to help you nice and clean place.
Verified traveller
Stayed 5 nights in Jan 2020
Response from Reservations Team on 15 Jan 2020
Dear Guest,
Thank you for your valuable feedback. We are glad to know that you enjoyed your stay with us.
We hope to serve you again soon.
The Imperial Palace
8/10 Good
Verified traveller
Travelled with family
8 Dec 2019
The hotel’s old wing needs renovation and cleanliness needs to be improved.
Verified traveller
Stayed 1 night in Dec 2019
Response from The Imperial Palace on 14 Dec 2019
Dear Guest,
Thank you for your valuable feedback.
We are extremely sorry that your experience was not satisfying. We would look into your concerns and take immediate action accordingly.
The Imperial Palace
Reservations Team
6/10 Okay
Simon
Business traveller
19 Oct 2019
Liked: Cleanliness, staff & service
Nice hotel. Good service.
Simon
Stayed 1 night in Oct 2019
Response from The Imperial Palace on 26 Nov 2019
Dear Guest,
Thank you for your valuable feedback. We are glad to know that you enjoyed your stay with us.
We hope to serve you again soon.
The Imperial Palace
Reservations Team
Dear Sir,
Greetings!!
Thank you for very kind and encouraging words of appreciation for the Imperial team.
Your encouragement would be a big source of inspiration to the team to keep serving our esteemed guests better and better.
I look forward to your continued patronage and an opportunity to serve you again.
Please let me know if I can be of any assistance, any time.
Best Regards,
Khushboo Savaliya
Reservation Team
Great place to stay , staff is extremely courteous and friendly
Verified traveller
Stayed 1 night in Feb 2019
Response from Khushi on 11 May 2019
Dear Sir,
Greetings!!!
Thank you for very kind and encouraging words of appreciation for the Imperial team.
Your encouragement would be a big source of inspiration to the team to keep serving our esteemed guests better and better.
I look forward to your continued patronage and an opportunity to serve you again.
Please let me know if I can be of any assistance, any time.
Best Regards,
Khushboo Savaliya
Reservation Team
We had our private driver who was denied use of dormitory due to lack of bedding and was not allowed to use his own in his car or to remain with his car overnight !!!
Kumar
Stayed 2 nights in Jan 2019
6/10 Okay
Verified traveller
7 Jan 2019
Liked: Room comfort
Disliked: Staff & service
Poor toiletries, check in /out poor, nice room, good breakfast, room amenities need updating,overall enjoyed staying there,
Verified traveller
Stayed 2 nights in Jan 2019
2/10 Terrible
Verified traveller
10 Dec 2018
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Romm had cooking smell, were moving furnitue upstair hence vetpy nossy, noise from some furnace or something running. I asked for diffrent room but was told that Expdia qualifies for onlr first floor room. In shot, not a good experiance. We left forDelhi this morning
Verified traveller
Stayed 2 nights in Dec 2018
6/10 Okay
Stephen
18 Nov 2018
Stephen
Stayed 2 nights in Nov 2018
2/10 Terrible
kantishah, london
13 Jul 2018
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
They have not got faculty of resturant for the res
Heavy traffic till midnight can not sleep till 12 30 am once the traffic get slow
kantishah
Stayed 1 night in Jul 2018
6/10 Okay
Jitendrasinh , New York
2 Apr 2018
Disliked: Staff & service
Expected More
Having stayed at their sister Hotel - Silver Palace - since 1996 - on almost every visit to Rajkot, I expected the Imperial Palace to be much better than it actually was.
The Room allocated to me was right by the elevator. while not a problem in itself - it did tend to be noisy at times.
The room itself was comfortable - however, not updated in amenities as such.
The Staff was the real disappointment. Check in was fine. Check out was a disaster. Having to catch an early morning flight, i requested that the Front Desk, send me the bill an hour before I checked out. I was informed that this wasn't possible and i could only be presented a bill after I vacated the room.
Well - I did - and waited for 30 minutes to check out at the Front Desk - mind you at 5 AM - with no one before me or after me. Stood there while the Front Desk Rep fumbled his way through my check out. eventually I had to leave without a bill or a proper check out. Giving him the money he requested coz he couldn't figure it out. Very disappointing and unprofessional. Not to mention rude.
Dear Mr Nathwani
Thank you for your kind review. Its a pleasure to make your stay most comfortable. I look forward to your continued visits to Imperial Palace Rajkot
6/10 Okay
Parimal
19 Feb 2018
Disliked: Room comfort
Bed was very firm; bath tub had cracks and ceiling needed painting. I woudnt rate it 5 star. Also my wife’s expensive makeup went missing from bathroom. We reported it twiice. Non of the management cameback to us. Also complimenery ironing is only one of. Food was nice .location for shopping is great:
Dear Mr Parimal
It was a privilege to have you staying at Imperial Palace, Rajkot. Thank you for the encouraging review. Team Imperial looks forward to have yout at Imperial Palace once again.
We stayed at the Imprrial during our visit to Gujarat. The Imperial is a delightful hotel with easy access to all parts of Rajkot. The staff is very friendly and knowledgeable. Be sure to dine in the 24 hour cafe for Gujarati dishes.
Abe
Stayed 4 nights in Feb 2018
Response from Khushboo on 2 Mar 2018
Dear Mr Badani
Thank you for reviewing us on Expedia. Your words of encouragement would be a great motivation for your staff who constantly works to keep our guests happy and offer best service. I look forward to your visit again and savour our Gujarati dishes with us