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Reviews of Helnan Chellah Hotel

4 out of 5
Helnan Chellah Hotel
2 rue D'infi, Hassan, Rabat

Reviews

6.8
Rating 10 - Excellent. 37 out of 181 reviews" "
Rating 8 - Good. 58 out of 181 reviews" "
Rating 6 - Okay. 42 out of 181 reviews" "
Rating 4 - Poor. 24 out of 181 reviews" "
Rating 2 - Terrible. 20 out of 181 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

8.0/10

Amenities

6.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

muhammad arshad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got a great deal at this property for the nights at stayed was like 5 star hotel
Stayed 3 nights in Mar 2024

10/10 Excellent

Christoph

Stayed 1 night in Jan 2024

10/10 Excellent

Halina

Stayed 1 night in Jan 2024

8/10 Good

Walid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Abdelwaheb

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Khaled

Stayed 1 night in Nov 2023

10/10 Excellent

M E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice stay specially staff were so nice
Stayed 1 night in Oct 2023

10/10 Excellent

Mohamed

Stayed 1 night in Oct 2023

10/10 Excellent

Mohamed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel to stay in
Stayed 1 night in Oct 2023
Response from Abdellatif / Revenue Manager on 9 Oct 2023
Dear Mohamed,Thank you for your positive feedback and an 5/5 rating! We appreciate it and hope to welcome you back soon. Your suggestions for improvement are always welcome.

10/10 Excellent

Mohamed

Stayed 1 night in Oct 2023
Response from Abdellatif / Revenue Manager on 9 Oct 2023
Dear Mohamed,Thank you so much for taking the time to leave a positive rating for your stay at our hotel with 5/5. We greatly appreciate your feedback, and we're thrilled to hear that you had an enjoyable experience with us.Regards

8/10 Good

ahmed

Stayed 2 nights in Sep 2023
Response from Abdellatif / Revenue Manager on 9 Oct 2023
Dear AhmedThank you for your positive feedback! We appreciate it and look forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Travelled with family
Stayed 2 nights in Aug 2023
Response from Abdellatif / Revenue Manager on 9 Oct 2023
Dear Guest,Thank you for your positive feedback ! We appreciate it and look forward to welcoming you back soon.Regards

8/10 Good

abdessamad

Stayed 1 night in Aug 2023
Response from Abdellatif / Revenue Manager on 9 Oct 2023
Dear AbdessamadWe're glad to hear you had a good experience with us and thank you for your 8/10 rating! We hope to see you again soon.

10/10 Excellent

Samih

Stayed 1 night in Aug 2023
Response from Abdellatif / Revenue Manager on 9 Oct 2023
Dear Samih!We're glad to hear you had a good experience with us and thank you for your 8/10 rating! We hope to see you again soon.

6/10 Okay

Nabeel

Stayed 1 night in Jul 2023

10/10 Excellent

Christian

Stayed 1 night in Jul 2023
Response from Abdellatif / Revenue Manager on 24 Jul 2023
Dear Christian,Thank you for your glowing 10/10 rating! We're absolutely thrilled to know that you had a fantastic experience during your stay with us. Your appreciation means the world to us, and it motivates us to continue delivering exceptional service and unforgettable moments to all our guests.We can't wait to welcome you back to our hotel in the future for another wonderful stay. Until then, safe travels and warmest regards!Best regards,

2/10 Terrible

Mohammed

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ac doesn’t work, the worst place to stay at
Stayed 1 night in Jun 2023
Response from Abdellatif / Revenue Manager on 24 Jul 2023
Dear Mohammed,We are truly sorry to hear about your disappointing experience during your stay. Please accept our sincere apologies for the inconvenience you faced with the air conditioning. Your comfort is of the utmost importance to us, and we deeply regret that we fell short in providing you with a pleasant stay.Rest assured, we take your feedback seriously, and our maintenance team is already working diligently to address the AC issue and ensure that it is resolved promptly. We understand how crucial a comfortable environment is for a memorable stay, and we are committed to making the necessary improvements.Thank you for bringing this matter to our attention, and we appreciate your understanding. If there's anything else we can do to make amends or assist you further, please do not hesitate to let us know.Sincerely,AbdellatifRevenue Manager

10/10 Excellent

Ismail

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and affordable
Stayed 2 nights in May 2023
Response from Abdel on 29 May 2023
Dera Ismail!Thank you for your comment! We're glad to hear that you found our hotel very clean and affordable. Maintaining a high level of cleanliness is a top priority for us, We appreciate your feedback and hope to have the opportunity to welcome you back to Helnan Chellah Rabat Hotel in the future.

8/10 Good

Muhammad

Stayed 5 nights in Mar 2023

4/10 Poor

Its

Stayed 1 night in Mar 2023

8/10 Good

Denis

Stayed 7 nights in Feb 2023

10/10 Excellent

RAPHAEL

Stayed 3 nights in Feb 2023

4/10 Poor

Ahmed

Liked: Staff & service
Disliked: Property conditions & facilities
Hey, the stuff are friendly, the property need updating and everything is old and not working well. I won’t stay there again and even the location is central but the hotel is surrounded with doggy bars and I didn’t feel safe. I won’t recommend to stay there.

4/10 Poor

masinessa

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is old and very outdated, breakfast was very bad , beds are old . Definitely will not recommend .
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent good location
It was a decent place
Stayed 1 night in Jan 2020
Response from Abdell on 7 Feb 2020
Merci d'avoir séjourné dans notre établissement. Nous apprécions votre note !

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities
The front desk staff where very helpfull. But house keeping and kitchen staff need a lot of training to bing it to a suitable level. Seems that there is only on set of towels per room, they were taken at 10:00 each morning and returned at 4:00 in the afternoon.
Stayed 6 nights in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 13 nights in Aug 2019

6/10 Okay

dilan

Liked: Property conditions & facilities
Stayed 1 night in May 2019
Response from Abdellatif on 9 May 2019
Thank you for sharing your experience with us,we hope to welcoming you soon

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
This hotel should be your last to last resort
There are two different types of rooms in this hotel on every floor, the pictures posted here are only of the good kind. The bad ones are extremely bad with very old and broken A/C and spiders in the bathroom which has rusty fixtures. I couldn't believe I was at Helnan Chellah at first. I was given a bad room and I had to wait over 1.5 hours after a 20 hour flight to be moved in to one of the good rooms. They didn't believe me when I told them the A/C was not working and sent three people to check one after the other. No one speaks or understands any kind of English and plenty gets lost in translation. The rates are extremely high for the quality of service they provide - the food is extremely bad that you can't eat anything but fruit, yoghurt and croissants for breakfast. The orange juice they serve is sometimes stale. Lunch and dinner are terrible as well. Some of the dishes are good but some are worse and can get you sick. Check your cutlery before using them, they can be crusty sometimes. The only good things about this hotel are the public areas are clean and well decorated and the good rooms are clean. Some of the staff were polite and helpful but others were outright rude. TL:DR - Avoid this hotel. There are plenty of good hotels with comparable rates very close by.
Stayed 2 nights in Apr 2019
Response from Abdellatif on 9 May 2019
Dear Parthasarathi, We appreciate all feedback received from our guests and I would like to thank you for sharing your experience, as this will help us improve our quality of services. Please accept our sincere apologies in regards to your experience; we are sorry to see the level of disappointment. We are looking forward to the opportunity of serving & welcoming you once again at the Helnan Chellah Rabat Hotel & Spa, Best Regards

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Would not recommend
My stay at this hotel with my business colleagues from Canada was very disappointing. We had two reservations - first reservation was for 5 nights and the second for two nights with a gap of 4 days in between the two. During the first stay, I was given a room that was extremely disappointing. Each floor, I think, has two types of rooms, good and really bad. You are lucky if you get to stay at the good section of the floor. When I say the room was bad, I mean it was really really old with a really old A/C that was not working and horribly old bathroom fixtures with spiders and cobwebs. After complaining and posting a sad face on hotels.com, they moved me to the good section of the hotel. They didn't believe me when I said the A/C wasn't working or there were no towels and sent three people over a period of hour and a half to check what I just told them several times. The food is extremely bad. Don't even get me started on this. The toughest chicken I ever had in my life and the most disgusting noodles ever. The food has no taste and I am not even a foodie. You will find excellent options very close by. They charge a lot of money (25 MAD for a bottle of water while you can get the same bottle for 5 MAD right outside the hotel and 180 MAD for a buffet lunch with awful choices. They charged me 300 MAD for a taxi to the airport while by law, it is 250 MAD. No one speaks or understands English and a lot gets lost in translation. They are in the money grabbing business.
Stayed 5 nights in Apr 2019
Response from Abdellatif Baya on 30 Apr 2019
Dear Mr Das, We appreciate all feedback received from our guests and I would like to thank you for sharing your experience, as this will help us improve our quality of services. Please accept our sincere apologies in regards to your experience; we are sorry to see the level of disappointment. We are looking forward to the opportunity of serving & welcoming you once again at the Helnan Chellah Rabat Hotel & Spa, Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good in general; location, services, amenities and food
Stayed 1 night in Apr 2019
Response from Abdellatif on 23 Apr 2019
Dear Guest Thank you for sharing your experience at Helnan Chellah Rabat Hotel & Spa, we appreciate your comment,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the train station, 5 minutes walk away. Clean and very comfortable. Great buffet breakfast.
Stayed 1 night in Mar 2019
Response from Abdellatif on 19 Mar 2019
Thank you for sharing your experience with us,we hope to welcoming you soon

8/10 Good

Shakwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean and great staff !!
This hotel is in great location, the staff are so nice and also have good brakefast too
Stayed 1 night in Jan 2019
Response from Abdel on 27 Feb 2019
Thank you Shakwan to share you experience with us on Hotels.com, Wishing to welcome back soon,

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The Hotel was overall in great conditions, clean, room was perfectly clean, no smells, bathroom was very clean, staff was welcoming and smiling(no Fluent English speaking staff/ only French and Moroccan Arabic dialect(Darija). Disappointed with the directions and/or visibility of the property, we spent almost a hour to find the Hotel, and we are very familiar with Rabat area, The most disappointed point at our stay was the "Continental Breakfast" really, were not... breakfast was salad(lettuce, tomatoes, cucumber..etc, boil eggs, very wet running scramble eggs, coffee, liptpn tea(come on in Morocco where is well know for tea drinking country), coffee, bread, no cheesse, juices or other options.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the railway sation, night staff very belpful
Stayed 1 night in Dec 2018

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

6/10 Okay

Mustapha

Liked: Staff & service
Disliked: Room comfort
First when I arrived to rabat i checked about the nearest hotel and i found that helnan chellah hotel is so close to me and then i called them directly and they told that they still have only one room available and the price was so so high 1700dhs its about 180$ per night and i cheked in expedia and the price was 73$ huge difference and actually i was excpecting a very good hotel but its a noisy and uncomfortable even its in the center of rabat Otherwise the stuff were friendly and the breakfast was good .. the original price in the hotel 180$ and even 73$ Still expensive for that hotel
Stayed 1 night in Jul 2018

6/10 Okay

DAVID

Liked: Cleanliness
Stayed 2 nights in Jun 2018

2/10 Terrible

David, Uk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is very misleading and not good at all
Having stayed at this hotel for 2 nights i would never stay here again the rooms are not that clean for a 4 star hotel and the views you have are looking into someone else's house. The Staff were very very unfriendly especially the waiting staff in the restaurant and breakfast area where they were not dressed properly and spend more time on their phones than helping people and the manageress of the restaurant ( don't know how she got that job) i asked her for orange juice for breakfast said there was none and walked away laughing and talking to other staff and left me standing there very unprofessional.The front staff were really nice but its not that often you deal with them. The hotel is very dated and old and you notice this when you enter the hotel reception area all the way to your room they have a bar but its closed down (nothing new there) This hotel was over £50 per night it is not worth the money this hotel should be re classed as a 2 star hotel not a 4 star.
Stayed 1 night in Feb 2018

8/10 Good

Kaisha, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff
The hotel was in a good location, it had free parking the staff were excellent and breakfast was tasty. The night front desk clerk was accommodating and kind I would stay again.
Stayed 1 night in Mar 2018

10/10 Excellent

Zeeshan, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel at a good location
Good hotel for Rabat, good breakfast, staff and facilities. There is a small gym on the top floor and access to the roof with sunbeds. Room was also nice and spacious.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most horrible hotel ever. No wi-fi.
Horrible breakfast, horrible staff, very cold in the room

2/10 Terrible

Lucian-Danut

Disliked: Staff & service, property conditions & facilities, room comfort
Noisy
If I'd describe it in 3 words: noisy, cold and old. Looks good once you get into the lobby/reception area, once you go into the room it's like you go in the '50s, not in a good way though, everything is old and squeaky, any door you touch makes a terrible noise. All rooms doors make a very loud noise, that loud that you can't sleep, you hear everyone coming in and out late at night or early morning, if you want to sleep a little longer past 7 am, forget about it, to top it all off, past 2 days of my stay, they were drilling at 8 am into the walls of some rooms around mine. Cold at night too this time of the year, no heating. This hotel would've been great at some point in its history, but is in need of desperate renovations asap, at least start by oiling those doors first and have a little respect with maintenance work until past 10 am.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
The worst breakfeast I have ever had
A terrible breakfeast no choices I urge you to prepare a respectable breakfeast.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hotel walkable distance
Nice hotel. Must be repaired and refurbished As It is Too old, but It is ok

4/10 Poor

FAHAD

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
mmmm i'd say be a head of this hotel. they might cancelled your booking without any notifications. that what happened with me .. i booked when i was on Tanger. after 24 hours i arrived Rabat . once i got there. they told me " sorry we don't have any room available " i showed them the confirmation email and number. after 1-2 hours discussion ..finally allowed me to stay at the hotel .. anyway, put this hotel as second choose.

8/10 Good

Becs, BN

Liked: Staff & service
Great breakfast. Pleasant hotel staff
Room is big but not spacious. It is quite crowed. Room is also very stuffy. i didn't like the ambience. Besides that it was just fine.

10/10 Excellent

Neill, Ceuta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and great hotel
A friendly welcoming staff and a great hotel in a great location. Staff helped me with secure parking for my bicycle. Lovely terrace for breakfast with great city view