Thank you for your wonderful review! We're thrilled to hear that you had such a fantastic experience during your stay at The Spire Hotel. Our team takes great pride in providing excellent service, and it's heartwarming to know that our staff made your stay memorable with their helpfulness and positive attitude. We're delighted that you enjoyed No5 Restaurant, and we'll be sure to pass along your compliments to our talented chefs. It's great to hear that you found your accommodations comfortable and well-equipped, including the well-lit bathroom and cozy gas fire. We hope to welcome you back for another exceptional stay in the future!

Hello Vida, Thank you very much for providing your feedback. We will certainly pass on your comments to the team. Thank you also for the room comments - we look forward to hosting you again in the future, with some new carpets!Warmest regards,

Dear Jacqueline,Thank you for taking the time to share your experience at The Spire Hotel. We're thrilled to hear that you found our location convenient, enjoyed the spaciousness of your room, and appreciated the hospitality of our staff.Your feedback regarding the carpeting is duly noted. We understand the importance of maintaining a pristine and inviting environment for our guests, and we will certainly take your suggestion into consideration. We genuinely appreciate your insights as they help us continuously improve and provide the best possible experience for our guests. We hope to have the opportunity to welcome you back soon for another memorable stay at The Spire Hotel.Warm regards

Dear Nic,Thank you for choosing The Spire Hotel for your recent stay and for sharing your feedback with us. We are delighted to hear that your experience with us exceeded your expectations.Our team takes great pride in delivering exceptional service, we understand that unexpected circumstances can arise, and we're glad we could accommodate your needs with regards to adjusting your booking due to illness.Your recommendation means the world to us, and we sincerely appreciate your kind words. We look forward to welcoming you back to The Spire Hotel for another memorable stay whenever your travels bring you to our area.Warm regards

Thank you for taking the time to review The Spire,We are glad you enjoyed your stay and hope to see you again soon.

Thank you for your feedback Lucia. We are so happy to hear you enjoyed your stay with us and look forward to hosting you again in the future!

Thank you for your feedback! We look forward to hosting you again soon

Hello Brendan,Thank you very much for your feedback. It is wonderful to hear that staff was a big reason for this. We have a fantastic team here across all departments so this means a lot, we will make sure to pass this on to them. We hope to host you again soon. Warm regards,

Hello John,Thank you so much for taking the time to send us your review.We are delighted to hear that you enjoyed your stay so much. We will be looking forward to your next visit!Kind regards,

Hello SimonWe are delighted to know that you had a good time with us! Hope to see you soon!

Thank you so much for taking the time to leave us your rating, Timothy.We hope you visit us again in the near future!

Hello Chris,Thank you so much for choosing us again for your Queenstown stay, and for your kind words. As always, it's a pleasure to host you and Des at our hotel. We hope to have the pleasure to welcome you to The Spire some time again in the near future.Warm regards,

Hello MichaelThank you so much for your comment, we are glad to hear that you have a good time.We look forward to see you soon!All the best

HelloThank you so much for your comments, we are happy to hear that you had a good time with us.We are going to keep an eye on your suggestions to make improvements in our service.Hope to see you back!

Hello Aya,Thank you for taking the time to write such a wonderful review. All of our teams work hard to make The Spire experience what it is and this means a lot. We will ensure we pass the feedback on to all the departments!. hank you once again and we hope to see you again in the future!

Hello Nadja,We are very sorry to hear you had a disappointing experience with our team.Unfortunately in this case, the booking was made via Expedia as a non refundable reservation. I am sure you can appreciate Queenstown has been incredibly busy this season, and as the cancellation was requested the week prior to your booking, usually within our regular full cancellation policy, we were unable to change the booking.We certainly could have handled the situation more delicately and have spoken to our team to ensure we are dealing with any last minute changes as best we can.I am more than happy to discuss this situation to understand where we could improve, so please feel free to contact us at any time. In the meantime, we hope we get the chance to host you in the future.Warmest regards,AnnaAssistant Guest Services Manager

Thank you for taking the time to review The Spire, Richard!We are glad you enjoyed your stay and hope to see you again soon.

Thank you so much for the great review. We are happy to hear that you enjoyed your stay with us and found our staff amazing and polite. We have taken note of your feedback regarding the Skytv and will pass this on. We hope to see you back at The Spire Hotel some time soon!

We are pleased to hear you enjoyed your stay and found our team superb. The mattresses are of the highest Hotel quality but we appreciate your feedback.

Hi Peter, Thank you for taking the time to review The Spire Hotel, we will certainly pass on your kind words about the staff and The Grille restaurant. We are sad the hear the bar disturbed you over the weekend, should you ever need assistance with noise issues, we have staff available 24/7 who are more than happy to help. We hope you enjoyed your stay here in Queenstown overall, and wishing you safe travels back home. Kind Regards, Catherine Cassidy Guest Services Agent

Hi Jamie, Thank you for your great review, we are happy to hear you found the location of the hotel convenient to all attractions as well as finding the hotel staff knowledgeable. We hope to see you back with us in the future. Warm regards, Guest Services

Hi Michael, Thank you for your 5/5 review. We hope to have you stay with again in the future. Warm regards, Guest Services

Hi Melissa, Thank you for your great review, we are glad to hear that enjoyed your stay here with us and found the staff super helpful and friendly as well as enjoying the breakfasts. We hope to see you again in the future. Warm regards, Guest Services

Hi Sian, Thank you for your great 10/10 review. We are happy to see you enjoyed your stay with us. We hope to welcome you back to Eichardt's Private Hotel in the future. Warm regards, Guest Services

Thank you for your review. We hope we can host you again very soon.

Thank you for your wonderful feedback Kathryn. Our team loved hosting you and it is fantastic to hear that they were able to make your stay comfortable. We are very much looking forward to your return to The Spire Warm Regards, Caitlin - Guest Experience Specialist

Hi Hardeep, Thank you for taking the time to review our hotel, we do appreciate your feedback and it was a pleasure hosting you at The Spire. I am sorry to hear that you did not find our team to be pro active enough during you time with us. We would always love to hear some more detailed insights on your experience so we can continue to improve our levels of service and maintain the high standards that we have been known for. Do send us an email or contact us directly. Warm Regards, Caitlin Ayears - Guest Experience Specialist

Hi Andre, Thank you for taking the time to review our hotel, we do appreciate your feedback. We are aware of the general wear and tear of the couches in some of the rooms and are currently in the middle of renewing all our couch covers. Regarding the aircon, we now have the new parts ordered and this issue is being corrected. Please accept our sincere apologies for the inconvenience this has caused you during your stay. When you book your next stay, please email us with a screenshot of this response, as we would like the opportunity to compensate you for the issues during your last stay; and to ensure you have the experience that we expect our guests to have. If you have any more concerns, please don't hesitate to contact us, and hopefully, we get to welcome you back to The Spire soon. Kind Regards, Rene de Lima Front Office Assistant Manager

Hi Gabrielle, Thank you for taking the time to review The Spire Hotel, we really appreciate the lovely feedback. It was a pleasure to host you, we hope you welcome you back soon. Kind Regards, Catherine Cassidy Guest Services Agent

Thank you for your feedback and we look forward to seeing you again soon.

Thank you for your feedback and we look forward to seeing you again soon.

Hi, thank you so much for your lovely feedback, we really appreciated it. It was a pleasure having you here to stay with us, we hope we see you again in the future! Kind regards, Rene de Lima - Guest Services Supervisor

Thank you for your review of The Spire. It was our pleasure to have you as a guest and we're delighted you enjoyed your stay. We hope we see you again at The Spire soon. Kind regards, Catherine Guest Services Agent

Hi Brenda, Thank you for your feedback. We hope you'll decide to come and stay with us again, we'd love to welcome you back. Guest Services

Hi, Thank you so much for your review and it was a pleasure having you here to stay with us. Thank you for spending the time to leave us feedback, it is deeply appreciated. We would love to have you back to see us all soon. Kindest Regards, Sian Thomas

Cheers!

Thank You!

Thank you!

Thank you for the lovely feedback, glad you enjoyed your time with us!

Many thanks for the lovely review, See you again for an anniversary stay!

Thank you for your review, glad you enjoyed your stay.

Many thanks for the great review, we are delighted you enjoyed your stay at The Spire

Glad you liked it!

Thanks for the review, glad you enjoyed your stay!

Thanks for your feedback, glad you enjoyed your time with us!

Thanks for your review, glad you enjoyed your visit! The laneway is a little hidden - that's part of the charm ;-) See you again soon,

Great to hear you guys had a wonderful time and enjoyed your stay, hope to welcome you back again soon!

Thanks for the feedback Leanne, glad to hear the team looked after you and the suite was everything you wanted! Sorry your breakfast experience was less than perfect, I understand when everything happens at once the delivery can back up a little, we'll do our best to rectify. Hotel guests can always pre-order as well which is great if you're in a rush, let us know the night before and you can just walk straight to your plates! Regards,