I didn’t get a response via hotels.com at first , but once I called them, I found that they were very friendly and helpful. So if you have a question, call them directly. They have 800 numbers too.
Hotel is very cute and the room is very nice. Our room was in the basement but it didn’t bother us. Only problem I had was that because of the height of the lumps, I hit my head a few times. I am about 5 feet 1 inch (155 cm), so whoever stays in room 200 and if you are my height, watch your head.
Other than that, it was a pleasant stay.
Also a vibrant street is nearby: a lot of restaurants, bars, coffee shop, bakery and shops.
I will definitely come back again.