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Reviews of Marco Polo Jinjiang

4 out of 5
Marco Polo Jinjiang
Sunshine East Road, Qingyang Town, Jinjiang, Quanzhou, Fujian

Reviews

9.0

Wonderful

Rating 10 - Excellent. 114 out of 203 reviews" "
Rating 8 - Good. 77 out of 203 reviews" "
Rating 6 - Okay. 9 out of 203 reviews" "
Rating 4 - Poor. 2 out of 203 reviews" "
Rating 2 - Terrible. 1 out of 203 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Rashid, Temecula

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel, staff was wonderful but need more staff to accommodate English speaking guests. You need add Halal food otherwise you will loose customers to Hilton or other hotels.
Stayed 3 nights in Oct 2023
Response from stella on 9 Dec 2023
Dear Mr.RashidWarm greetings from Marco Polo Hotel, Jinjiang.Thank you for taking the time to share with us your valuable comments. It is through continuous feedback that we are able to objectively review our facilities and the service we provide to ensure that all our standards do meet our guest’s expectation. We are deeply concerned and have taken detailed notes of your feedback which you were experiencing while staying with us.We are sure that your experience will be shared with the respective team leaders involved and immediate rectification actions will be implemented. Thank you again for your valuable feedback, hence providing us with the opportunity to further enhance our service quality & service details. We are all looking forward to welcoming you back in the not too distant future.With kind regards.Stella LiFront Office Manager

6/10 Okay

Jonathan

Business traveller
Liked: Room comfort
Good not great.
Have stayed here multiple times for business and will again. It’s ok. Nothing special. Likely a really nice hotel years ago just showing it’s age.
Stayed 2 nights in Sep 2023

8/10 Good

Toby

Stayed 1 night in Aug 2023

10/10 Excellent

Wing Hung Herbert

Stayed 2 nights in Jun 2023

8/10 Good

Jonathan

Stayed 4 nights in May 2023

10/10 Excellent

KULVINDER

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel near Jinjiang Airport
Still one of my favourite hotels in this area. Modern, Comfortable, Good wifi, everything works as it should. Most rooms are nice & big. Club level room packages are well worth the extra cost. There is annoying cost cutting such as HBO/BBC News etc ceased & repaced by RussiaToday as nearest English TV Channel. Dinner Buffet now replaced by a la carte /menu ordering. I prefer buffet systems, Staff very good & efficient
Stayed 1 night in Apr 2023

10/10 Excellent

Diego

Stayed 1 night in Oct 2021
Response from Stella on 1 Nov 2021
Dear Mr.Diego Thank you for staying with Marco Polo Jinjiang and taking the time to write to us. We are delighted that you have had an excellent staying experience. We are committed to contiune to maintain and improve our service quality, your encouragement is the motivation to strive us move forward, we will continue our efforts in keeping with Marco Polo’s spirit of service and exploration. We all look forward to welcoming you back in the not too distant future. With kind regards. Stella Li Front Office Manager

2/10 Terrible

Verified traveller

Stayed 2 nights in Dec 2019
Response from Serena on 11 Dec 2019
Dear Sir/Madam, Thank you for taking the time to provide us with your valuable comments and feedback. We would appreciate if you could contact us of serena.wang@marcopolohotels.com with future details in order for us to improve our service and products. Thank you once again and we looking forward to welcoming you back in the near future. Regards Hotel Management

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very convenient and staff was extremely helpful and friendly. The room had exceptional amenities.
Stayed 1 night in Aug 2019
Response from Hotel Management on 10 Oct 2019
Dear Valued Guest Thank you for staying with Marco Polo Jinjiang and taking the time to write to us. We are delighted that you have had an excellent staying experience. We are committed to contiune to maintain and improve our service quality and look forward to welcoming you back in the not too distant future. With kind regards. Hotel Management

8/10 Good

KULVINDER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Western standard hotel for area
Still one of my favourite hotels in this area. Good price/value package. Good local area etc. Clean & comfortable & westerner friendly
Stayed 1 night in Jun 2019
Response from Hotel Management on 21 Jul 2019
Dear Valued Guest Thank you for staying with Marco Polo Jinjiang and taking the time to write to us. We are delighted that you have had an excellent staying experience. We are committed to contiune to maintain and improve our service quality and look forward to welcoming you back in the not too distant future. With kind regards. Hotel Management

8/10 Good

KinOn, Kuala Lumpur

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very high class hotel in Jinjiang. Room is nice and facilities are well kept. Breakfast was average.
Stayed 1 night in Jun 2019
Response from Hotel Management on 21 Jul 2019
Dear Valued Guest Thank you for staying with Marco Polo Jinjiang and taking the time to write to us. We are delighted that you have had an excellent staying experience. We also will improve our hotel's breakfast food quality. We are committed to contiune to maintain and improve our service quality and look forward to welcoming you back in the not too distant future. With kind regards. Hotel Management

8/10 Good

HSIAOCHING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Location of the hotel is very convenient. Easy access to restaurants and shops. Staffs at the hotel were friendly and helpful
Stayed 1 night in May 2019
Response from Hotel Management on 21 Jul 2019
Dear Valued Guest Thank you for staying with Marco Polo Jinjiang and taking the time to write to us. We are delighted that you have had an excellent staying experience. We are committed to contiune to maintain and improve our service quality and look forward to welcoming you back in the not too distant future. With kind regards. Hotel Management

8/10 Good

HSIAOCHING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Good location with many restaurants nearby. Hotel staffs were very friendly and helpful. Great selection for breakfast. Starbucks next to the lobby which is quite convenient.
Stayed 2 nights in May 2019
Response from Hotel Management on 22 Jul 2019
Dear Valued Guest Thank you for staying with Marco Polo Jinjiang and taking the time to write to us. We are delighted that you have had an excellent staying experience. We are committed to contiune to maintain and improve our service quality and look forward to welcoming you back in the not too distant future. With kind regards. Hotel Management

10/10 Excellent

yitshak

Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in May 2019

8/10 Good

Kwan Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

Lee, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large rooms and very attentive staff, I didn't try the eating facilities.
Stayed 1 night in Oct 2018

8/10 Good

Raghu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice & easy going business hotel...
A very nice & easy going sort of hotel in the city Center & conveniently located. Good breakfast, nice rooms & importantly a satisfying stay!
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Strong smell of cigarettes and flowers.
The hotel and its facilities was good. The issue was only the lingering smoke odor that is still present on the non-smoking floors. Turns out they still have ash trays at the Elevator Banks at the Non-Smoking floor. Even the Continental Club reeks of stale cigarette smoke. Lobby has the overpowering smell of flowers once you walk into the hotel. For 3 days, I had to breathe through my mouth as I walk across the lobby. Makes me think I am at a funeral wake with the smell.
Stayed 2 nights in Jul 2018

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay in Quan Zhou
The rooms were very comfortable, the hotel seems pretty new and it is located within walking distance or a very short cab ride from the airport. We had lunch at the hotel and the food was exceptional.
Stayed 1 night in Jul 2018

8/10 Good

Laurence, San Diego California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location to all of the shoe factories I go to.
Stayed 2 nights in Jul 2018
Response from Andy on 19 Jul 2018
Dear Valued Guest Thank you for staying with Marco Polo Jinjiang and taking the time to write to us. We are delighted that you have had an excellent staying experience. your satisfaction gives us more encouragement, We are committed to maintain and improve our service quality and look forward to welcoming you back in the not too distant future. With kind regards. Wolfgang Kiesel General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

4/10 Poor

L the shoe guy, California, USA

Liked: Cleanliness, room comfort
Disliked: Staff & service
lost Laundry
I turn in my Laundry at 8:30 AM when I go to breakfast, I return after a long day by 10:45 PM and NO Laundry in my room, I go doen to the front desk and find two other Foreigners with the same exact problem, the guy at the counter says we got your clothes mixed up with these two other foreigners that kinda look like me as in a guy from Poland and a guy from Australia and myself from USA, all of us are checking out early the next day and we must have our clothes, an hour later they arrive 4 hours before I leave and the clothes were not really washed but sprayed to smell Ok and the clothes were still stretched out, in the morning I said I would not pay for the bad service and non-clean clothes they would check with the big manager and he did not arrive for 2 hours, I could not wait I had to fly in 1 hour, so I would not pay and they would not give my deposit back so they got paid by charging my credit card, and for loosing my wash and not washing my Laundry, I had stayed there 4 times a year for 20 years. Not sure about the future, with the Marco Polo.
Stayed 2 nights in May 2018
Response from Andy on 14 May 2018
Dear Mr. La Haye, Thank you for staying with Marco Polo Jinjiang and taking the time to write to us. We are very sorry to read about your experience concerning the Laundry service. Your comment is very important for us to improve our service standard. Your feedback has already been shared with all our staff and the relevant department has taken the necessary actions to improve the service. My sincere appologies again for your unpleasant experience. We are committed to constantly improve our service quality and we are looking forward to welcoming you back in the not too distant future. With kind regards. Wolfgang Kiesel General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Excellent location, service, facilities and food. In our opinion, the only place to stay in Jinjiang!
Stayed 1 night in Apr 2018
Response from Andy on 2 May 2018
Dear Valued Guest Thank you for staying with Marco Polo Jinjiang and taking the time to write to us. We are delighted that you have had an excellent staying experience. your satisfaction gives us more encouragement, We are committed to maintain and improve our service quality and look forward to welcoming you back in the not too distant future. With kind regards. Wolfgang Kiesel General Manager

8/10 Good

Verified traveller

Liked: Room comfort
Near to airport
Nothing much to share except the hotel staff courteous
Stayed 3 nights in Apr 2018
Response from andy on 26 Apr 2018
Dear Valued Guest Thank you for staying with Marco Polo Jinjiang and taking the time to write to us. We are delighted that you have had an excellent staying experience. your satisfaction gives us more encouragement, We are committed to maintain and improve our service quality and look forward to welcoming you back in the not too distant future. With kind regards. Wolfgang Kiesel General Manager

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great motel
Great motel. Has ATM in the lobby area which was handy as most places would only take Chinese cards, not international or even our travel card. Room was awesome, heaps of extras in the bathroom, also some biscuits and fruit and bottled water. Breakfast included was the best we've ever had - heaps of choices. Good wifi. Easily walkable district

10/10 Excellent

KULVINDER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Westerner Freindly hotel near Jinjiang airport
My favourite hotel in this area. 5mins from airport (JJN/Quanzhou). Well worth paying extra for club rooms. Good internet. Westerner friendly. Has all 5* hotel facilities. Dinner buffet is a little expensve but still good value. George (doorman) is very helpful .I have never needed to try room service food after hours. I tried nearby Aile hotel(similar cost structures) however it is nowhere near as good. Best book airport shuttle early. Many staff have good english.
Stayed 2 nights in Mar 2018
Response from Andy on 24 Mar 2018
Dear Valued Guest Thank you for staying with Marco Polo Jinjiang and taking the time to write to us. We are delighted that you have had an excellent staying experience. your satisfaction gives us more encouragement, We are committed to maintain and improve our service quality and look forward to welcoming you back in the not too distant future. With kind regards. Wolfgang Kiesel General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel in Jinjiang
It is probably the best hotelin the city now for western travelers
Stayed 1 night in Mar 2018
Response from ANDY on 22 Mar 2018
Dear Valued Guest Thank you for staying with Marco Polo Jinjiang and taking the time to write to us. We are delighted that you have had an excellent staying experience. your satisfaction gives us more encouragement, We are committed to maintain and improve our service quality and look forward to welcoming you back in the not too distant future. With kind regards. Wolfgang Kiesel General Manager

10/10 Excellent

moise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect
Stayed 3 nights in Mar 2018
Response from Andy on 24 Mar 2018
Dear Valued Guest Thank you for staying with Marco Polo Jinjiang and taking the time to write to us. We are delighted that you have had an excellent staying experience. your satisfaction gives us more encouragement, We are committed to maintain and improve our service quality and look forward to welcoming you back in the not too distant future. With kind regards. Wolfgang Kiesel General Manager

10/10 Excellent

svetlana, montreal , canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
short business trip
hotel is offering great accommodation with fantastic location, next to the airport, with Starbucks in the ground floor and great GYM and swimming pool. it is great luxury place where one can really eat well, exercise a bit and spend a good night sleep before going on a road again
Stayed 2 nights in Nov 2017
Response from Andy on 7 Dec 2017
Dear Valued Guest Thank you for staying with Marco Polo Jinjiang and taking the time to write to us. We are delighted that you have had an excellent staying experience. your satisfaction gives us more encouragement, We are committed to maintain and improve our service quality and look forward to welcoming you back in the not too distant future. With kind regards. Wolfgang Kiesel General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable place to stay
They got a nice gym, free bar and very cozy bed. Have very good experience with Marco Polo Jinjian Hotel.
Stayed 1 night in Jun 2017
Response from MPJJ on 2 Jul 2017
Dear Valued Guest, Thank you for staying with Marco Polo Jinjiang and taking the time to write to us. We are delighted that you have had an excellent staying experience. your satisfaction give us more encouragement, We are committed to maintain and improve our service quality and look forward to welcoming you back in the not too distant future. With kind regards. Wolfgang Kiesel General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review of jinjiang Marco Polo
This place is excellent. Make sure to try the restaurants around the vicinity and to make good use of the facilities.great breakfast too

10/10 Excellent

Chi Lai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must go back again
Amazing 5 stars hotel and they provide excellent service.
Dear Mr. Chi Thank you for staying with Marco Polo Jinjiang and taking the time to write to us. We are delighted that you have had an excellent staying experience. your satisfaction gives us more encouragement, We are committed to contiune to maintain and improve our service quality and look forward to welcoming you back in the not too distant future. With kind regards. Wolfgang Kiesel General Manager

10/10 Excellent

Candy Wing Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to business, restaurants & attractions.
Very courteous & friendly staff. Modern hotel. Will stay again.
Response from Wolfgang Kiesel on 7 Mar 2017
Dear Valued Guest Thank you for staying with Marco Polo Jinjiang and taking the time to write to us. We are delighted that you have had an excellent staying experience. Your kind feedback has been shared with our team and they were delighted to have had the pleasure of being at your service. We look forward to welcoming you back in the not too distant future. With kind regards. Wolfgang Kiesel General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

KULVINDER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good western friendly hotel in this area, Full 5* western style. Great value/costs & very convenient for airport. Dinner buffet is a little expensive but everything else is spot on. Very helpful door staff especially George from India.

10/10 Excellent

LARRY E.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real 5 Star~
We've been going there for many years now! I live in Fu Zhou and took the train there with my family and colleagues. Very convenient. Clean, Friendly, Great food and Service...as always! LEW, from San Diego~

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

frank, boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MARCO (polo)
HOtel is great for the price.Its not in a very good location, its like putting a mansion in the middle of compton CA, minus the crime.. But its close to the airport, clean, comfortable and does the job. Cafe Marco needs to improve, the staff arent customer friendly and the food outside of the breakfast buffet is horrible, not much of a selection and everything taste the same and not pleasant. Theres not much to choose from outside unless your fluent in the language, there is an amazing hot pot place in the dilapidated mall next door, make sure to go the bathroom before or after eating here though. Id give this hotel a 5 if it improved on its Restaurants options.

10/10 Excellent

MOISE, new York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was there !!!
No comments this is the best hotel in Jinjiang area ,as a business man take an advice marco Polo is the only hotel you can trust From clean room to best service food and comfort . 10 11 and 12 floor is the best floors you want to be on

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and clean Great Breakfast
I recently stayed here and loved it. The staff were nice and the Rooms and Breakfast top notch. The Pool and Gym also looked perfect.

8/10 Good

Chris, Corona Del Mar, CA.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great experience and I will be staying there again. It's right next to the airport, less than a 5 min drive.

8/10 Good

Verified traveller

Liked: Cleanliness

10/10 Excellent

Liyan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
Comfortable comfortable comfortable....

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff may have been a bit lacking. The Bel Hop speaks better English than the front desk. The bar had an ad for buy one drink have another on them but they did not honor it and the manager did not honor it. Not really the attitude I would expect from this chain. We had the business card from the previous manager, too bad he was not still there, he was a nice guy.

8/10 Good

JL, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
I have stayed many times and is always good. I think is the best in town. Only is that this time the bathroom door did not worked.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice and i can remend this hotel
Very good hotel and very convinent for my business point of view