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Reviews of InterContinental Pyeongchang Resort Alpensia, an IHG Hotel

4.5 out of 5
InterContinental Pyeongchang Resort Alpensia, an IHG Hotel
225-3 Yongsan-ri, Daegwallyeong, Pyeongchang, Gangwon

Reviews

9.0

Wonderful

Rating 10 - Excellent. 649 out of 1000 reviews" "
Rating 8 - Good. 261 out of 1000 reviews" "
Rating 6 - Okay. 41 out of 1000 reviews" "
Rating 4 - Poor. 29 out of 1000 reviews" "
Rating 2 - Terrible. 20 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are so helpful and polite great service definitely going back to stay here
Stayed 2 nights in Mar 2024

10/10 Excellent

Yong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!

8/10 Good

Joonyoung

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Good and quite.
Stayed 1 night in Jan 2024

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, although a little worn in places. Large room size. We ate dinner in the restaurant, which was very reasonably priced and enjoyable. Breakfast had a very good selection
Stayed 1 night in Nov 2023

6/10 Okay

Doo Yong

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Quiet area to relax
Stayed 1 night in Jul 2023

4/10 Poor

Nathan

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Turned A/C off
I cant understand why a "luxury" hotel would turn the A/C off at night; my room was 29°C, I sweat less in a sauna. Opened the sliding door for some air to listen to kids screaming starting at 6am.
Stayed 1 night in Jun 2023

8/10 Good

Derek Fong Wing

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and greeted us upon check-in. They also introduced me to the resort and direction. The room is spacious and very clean. The only down side is that there was no air conditioning. Only heating was in operation. I could not turn off the heating for some reasons. It was fine that I could open the window to get some cool air. Overall, it was a pleasant stay at Intercontinental.
Stayed 1 night in May 2023

8/10 Good

Yoon Jung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is a little remote from all the action but the quality and service was as expected from IHG hotels.
Stayed 2 nights in Feb 2023

8/10 Good

Jinsu

Stayed 1 night in Feb 2023

10/10 Excellent

Yi Yan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clearness and good quality of toiletries
Stayed 4 nights in Feb 2023

8/10 Good

Fey

Stayed 3 nights in Jan 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Not recognised as gold member and reception staff rude
Stayed 3 nights in Jan 2023

10/10 Excellent

Tao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with good surrounding and excellent services.

10/10 Excellent

Yuen Gi Cynthia

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel stay in Alpensia
Great location and cleanliness. Great help from the conceirge team, Marco!
Stayed 5 nights in Dec 2022

10/10 Excellent

Lai Yeen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Intercontinental, Alpensia
Location was excellent, Alpensia Ski 700 was just a few steps away. Hotel was clean, staff were very polite and helpful, spoke good English and were attentive to all our needs!
Stayed 3 nights in Dec 2022

10/10 Excellent

JANG HO

Stayed 1 night in Oct 2022

4/10 Poor

Seth, Dallas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When people sleep anywhere, people heat the air to 98.6 degrees by exhaling, and need a source of cool air. This hotel does not provide air conditioning until summer, and so one has to leave their window open for cold air. But I stayed in room 249, and outside my window was a row of flags flapping loudly in the wind all night. The lake side which I stayed on also has: a) a local road with occasional car noise, b) the noisy entrance area, and c) the lake that people walk and talk around early in the a.m.. The mountain view rooms face the village and may be quieter. Next, the "village" shops are all closed in the evening, a ghost town, but there are restaurants about a mile away. We did have a pizza in the lobby which was good. There is virtually nothing to do in the area. The only people who are here seem to want to golf at a course a couple miles away. Positives are that the bed, pillows, and linens were super comfortable, but I could only sleep for 3 hours, 11 p.m. until 2 a.m., then was too hot, so it sort of ruined my next day. Similar to many IHG hotels, this is a franchise. This is owned by one man, who I saw leaving in the morning April 23.
Stayed 1 night in Apr 2022

10/10 Excellent

Adam

Stayed 1 night in Mar 2022

8/10 Good

Ronald

Stayed 2 nights in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Kyoung Ae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well kept rooms. The check in process is very organized on busy weekend days. Breakfast was a nice mix of western and Korean cuisine. Nice walk around the hotels and quite a few restaurants nearby in the Alpine Village. I will definitely return.
Stayed 2 nights in Jul 2021

8/10 Good

Sukhyun

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
excellent facilities and environment
The hotel has excellent facilities and environment, and good breakfast. However, front desk staff need to be prompt and positive.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021

10/10 Excellent

Hyesang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

8/10 Good

Sung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Mary

Stayed 1 night in Mar 2021

10/10 Excellent

Ji In

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
The overall room condition was great! I really had a wonderful night at this hotel and had great breakfast. I would definitely come here again if I have a chance to visit Pyeongchang again.
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent right next to the lift staff was friendly
Stayed 1 night in Feb 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall excellent, but American breakfast disappointing.
Stayed 1 night in Feb 2021

10/10 Excellent

hojong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021

10/10 Excellent

felicien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021

10/10 Excellent

Marta, Okpo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel. Great location. Good restaurant.
Stayed 1 night in Jan 2021

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great big rooms and very friendly service
Stayed 1 night in Jan 2021

10/10 Excellent

Marta, Okpo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was all good during our stay. We extended it for one more night.
Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All facilities were not open or late open for example restaurant and lobby lounge.
Stayed 2 nights in Oct 2020

10/10 Excellent

YOUNG JUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

10/10 Excellent

Se Hee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Jisook

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to rest
Stayed 1 night in Jun 2020

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disappointed with the rooster crowing starting at 4 AM and continuing for several hours. The room was next door to and above smoking that filled the room for some time each evening.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was wonderful. The grounds are gorgeous and conveniently located next to the Alpensia shopping and eating area. The buffet breakfast had many Western items and was by far the best breakfast we've had in South Korea.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent stay
The facilities, accommodations and service were excellent. The staff was very attentive and helpful.
Stayed 1 night in Jan 2020