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Reviews of Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5 out of 5
Serenade Punta Cana Beach & Spa Resort - All Inclusive
Carretera Cabeza de Toro, Punta Cana, La Altagracia

Reviews

8.2

Very good

Rating 10 - Excellent. 2292 out of 4744 reviews" "
Rating 8 - Good. 1147 out of 4744 reviews" "
Rating 6 - Okay. 669 out of 4744 reviews" "
Rating 4 - Poor. 329 out of 4744 reviews" "
Rating 2 - Terrible. 307 out of 4744 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Keyrell K

Travelled with group
Liked: Cleanliness
Our stay was very nice, the food was decent. The restaurants have better food and quality but you have to book ahead of time because it is based. The hotel was conveniently located near attractions and excursions. However, my Apple Watch was missing after room cleaning came and when I asked there was no resolution, so keep your personal belongs in your suitcase.
Stayed 4 nights in May 2024

10/10 Excellent

Rousel M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito hotel, en general me gustó pero tiene sulfuros aspectos a mejor. El agua que sale de los sistemas de riego apesta demasiado, es un olor muy desagradable, los cojines de los muebles de las áreas comunes están manchados, los restaurantes de especialización tienen un menú muy pobre. Las bebidas alcohólicas no me gustaron, todas saben igual u no se siente el alcohol.
Stayed 7 nights in May 2024

8/10 Good

Gustavo

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La comida estuvo espectacular.
Stayed 5 nights in May 2024

6/10 Okay

Bosko

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
My recent stay at Serenade Punta Cana Resort was largely enjoyable, but there's a significant issue that marred the experience: the noise levels after midnight. Despite the resort’s many positive attributes, the nightly disturbances were quite a letdown. Firstly, the resort itself is stunning. The rooms are spacious and well-appointed, with comfortable beds and modern amenities. The pools are pristine, and the beach is nothing short of paradise. The staff were friendly and attentive, always willing to go the extra mile to ensure a pleasant stay. The food options were diverse and generally delicious, making dining a highlight of the day. However, the tranquility one might expect at a beachfront resort is severely compromised by the excessive noise at night. Loud music, animated conversations, continued well past midnight, making it difficult to relax and sleep. This was particularly disruptive for families and anyone seeking a peaceful retreat. While the resort offers many activities and entertainment options during the day and evening, it seems there is little consideration for quiet hours. Even with windows closed, the soundproofing was insufficient to block out the noise, resulting in restless nights and tired mornings. In summary, Serenade Punta Cana Resort excels in many areas but falls short when it comes to ensuring a quiet and restful environment after
Stayed 7 nights in May 2024

10/10 Excellent

Robyn

Travelled with family
One of the restaurants we went to and poor service the night we went. We were there for 2 hours for dinner. The overall stay was perfect and would definitely go back. The staff were friendly and very accommodating.
Stayed 7 nights in May 2024
Response from Anthony Adames (Social Media Manager) on 25 May 2024
Dear Guest, it is a pleasure to know that your stay at our resort has been completely satisfactory and that you have spent some excellent days with us. We hope to see you here again soon. Kind Regards.Management Team of the Serenade Punta Cana

10/10 Excellent

Eneva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They made our experience remarkable. Everyone is so gentle and the rooms are very clean!!!
Stayed 7 nights in May 2024
Response from Anthony Adames (Social Media Mnager) on 25 May 2024
Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind regards.Management Team of the Serenade Punta Cana

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness, property conditions & facilities
Everything was ok… at first. Day 2, Day 3, Day 4 I called for room service no one answered the phone, at all! Day 3 and Day 4… we have to use cards to get towels from the pool area… Couldn’t get back in the room because we wasn’t given our room key back. How is that our fault? All the damn keys look the same, faded! After i got the new key, I that stopped working too. Couldn’t get room service to answer any of the days. But they answered after 9:30pm the last night and was told they are closed.. lol a joke. Some staff friendlier than others. Would I come back to the DR, yes…. Would I stay here? No!
Stayed 4 nights in May 2024
Response from Anthony Adames (Social Media Manager) on 25 May 2024
Dear Guest It is a pleasure for us to communicate with you, we regret not having been able to meet your expectations for these vacations in our property.We are sorry that situations such as the one you express to us occur, we will be taking into account all your concerns so that we can improve every day, we are a hotel committed to our guests and we will always be ready to take comments and concerns that help us to improve. Thanks for choosing us Kind regardsATT:Management Team of the Serenade Punta Cana

6/10 Okay

Nicole

Liked: Cleanliness, property conditions & facilities
Book a master suite if you are a family
Stayed 7 nights in May 2024

6/10 Okay

Rosa, bronx

Travelled with family
Liked: Staff & service
Olia malisimo en las mańanas,me dijeron que era las aguas residuales que regaban las plantas, daba deseos de vomitar ese olor,HORRIBLE!!! Tremendo calor en el teatro donde daban los shows,La playa malisima toda sucia,solo la pool q todos se pasaban bebiendo licor y nadie salia en el dia…puro orine 😵‍💫😵‍💫😵‍💫…despues tu separaba una sombrilla y cuando volvias se la habian llevado,otros parece q no tenian suficiente,los horarios de los restaurantes eran incomodos,quien quiere comer a las 9:45 de la noche y todo scanearlo con el telefono cuando las letras ni se ven, asi habia que hacer las reservaciones,un dolor de cabeza eso,lo unico bueno son los trabajadores muy simpaticos y calidos,en conclusion no vuelvo mas
Stayed 7 nights in May 2024
Response from Anthony Adames (Social Media Manager) on 25 May 2024
Dear Guest It is a pleasure for us to communicate with you, we regret not having been able to meet your expectations for these vacations in our property.We are sorry that situations such as the one you express to us occur, we will be taking into account all your concerns so that we can improve every day, we are a hotel committed to our guests and we will always be ready to take comments and concerns that help us to improve. Thanks for choosing us Kind regardsATT:Management Team of the Serenade Punta Cana

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing buffet experience! New foods each day, magic show one of the nights, love the pools and number of drink stations. All included amazing.
Stayed 3 nights in May 2024
Response from Anthony Adames (Social Media Manager) on 25 May 2024
Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind regards.Management Team of the Serenade Punta Cana

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Anthony Adames (Social Media Manager) on 25 May 2024
Estimado Huésped para nosotros es un placer comunicarnos con usted, no sentimos más que agradecidos por la excelente valoración a nuestra propiedad ya que nuestro objetivo es poder satisfacer todas las necesidades de nuestros huéspedes y brindarles unas vacaciones inolvidables.Esperamos volver a verle pronto con Nosotros. Saludos Cordiales.Att: Equipo de Dirección del Hotel Serenade Punta Cana

8/10 Good

Jose Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property very large. Lots of walking in the heat and poor beach. Riddled with seaweed. Great Pools and WONDERFUL STAFF. Mr. Alberto the buffet manager was simply wonderful.
Stayed 4 nights in May 2024
Response from Anthony Adames (Social Media Manager) on 25 May 2024
Dear Guest, it is a pleasure to know that your stay at our resort has been completely satisfactory and that you have spent some excellent days with us. We hope to see you here again soon. Kind Regards.Management Team of the Serenade Punta Cana

10/10 Excellent

Cinthya Vanessa Chaparro, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing!
Stayed 4 nights in May 2024
Response from Anthony Adames (Social Media Mnager) on 25 May 2024
Dear Guest, it is a pleasure to know that your stay at our resort has been completely satisfactory and that you have spent some excellent days with us. We hope to see you here again soon. Kind Regards.Management Team of the Serenade Punta Cana

8/10 Good

Nyierre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best all inclusive hotels in Punta Cana. Only downside is the food could be a little better in the buffet areas and the menus could be updated to include more options. But overall we had a great stay and the staff were very friendly.
Stayed 4 nights in May 2024
Response from Anthony Adames (Social Media Manager) on 25 May 2024
Dear Guest, it is more than a pleasure for us to communicate with you. We appreciate your excellent rating for our property and we are happy that this hotel has met your expectations on this vacation.We hope to see you again soon on vacation with us, Kind RegardsAtt: Management Team of the Hotel Serenade Punta Cana

2/10 Terrible

Steffanie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not recommend staying here. The staff are not accommodating, most don't speak english, we had a broken jacuzzi, no power & no heated water when we arrived. Terrible experience from the moment we arrived. We booked for our honeymoon which the resort was aware of & they had said they'd set up a honeymoon welcome package for us when we arrived they seemed like they had no idea we were on our honeymoon. Said the day after they'd give us our welcome package (never happened) We went up to our room where the staff left us know we didn't get a room key because "they were overbooked and the system was acting up" they said keep coming down to check when it's working again and I'll be able to get a key then. Three trips down, to check if the key was working & to say hey I have no power, no hot water & my jacuzzi head just flew and sprayed water everywhere the moment I turned the knob on. I had to basically bug them again and again for them to even move me to another room because I demanded being moved to another suite. A full day of travelling and this is what I was dealing with for hours and hours. We moved rooms & then by no surprise the jacuzzi in that room wasn't working either. They also have people bugging you non stop at the beach to sell you stuff. Unless your eyes are closed they're coming up and bothering you. Just placing LIZARDS in your lap then demanding pictures then pay. Awful awful time. Worst experience ever at a 5 star rated resort I've ever had.
Stayed 5 nights in May 2024
Response from Anthony Adames (Social Media Manager) on 24 May 2024
Dear guest, it is a pleasure to communicate with you, we do not have any reports so far of a broken Jaccuzi, we are going to investigate what happened to you during your stay because we really have highly trained and extremely helpful staff. We are sorry that you have gone through a bad time and we will take action on the matter if we confirm what you told us in this comment. Best regards. Att the administration

6/10 Okay

Sarah

Stayed 7 nights in May 2024
Response from Anthony Adames (Social Media Manager) on 25 May 2024
Dear Guest For us it is a pleasure to communicate with you.We appreciate your comments and we regret the inconveniences presented during your stay, we will be taking into account these points already mentioned to present it to each of our department heads with the aim of improving every day. Kind Regards.Management Team of the Serenade Punta Cana

10/10 Excellent

Janairi

Stayed 3 nights in May 2024
Response from Anthony Adames (Social Media Manager) on 25 May 2024
Dear Guest, it is a pleasure to know that your stay at our resort has been completely satisfactory and that you have spent some excellent days with us. We hope to see you here again soon. Kind Regards.Management Team of the Serenade Punta Cana

6/10 Okay

Marcia

Travelled with family
Disliked: Staff & service
I like that the resort is new and modern.However upon arrival there is a horrid stench in the lobby that almost made me throw up. The employees seem unfazed by it and offer no explanation unless asked and certainly no apology. Apparently there is construction where another serenade resort is being developed and it appears the drilling underground may be the cause. Whatever the cause, the smell can make you literally ill. Its mostly in the lobby and adjacent areas and there are areas and days tue scent isnt as pungent. All the same i would not recommend the resort until this issue is resolved. Also the majority of the staff are not friendly or helpful as one would expect. Definitely they need better staff training in customer service considering this is the core of their job. Food in restaurant is mediocre at best so i mostly ate at the buffet.
Stayed 4 nights in May 2024
Response from Anthony Adames (Social Media Manager) on 24 May 2024
Dear Guest it is a pleasure for us to communicate with you, thank you for choosing us as your vacation destination and for taking the time to leave us a comment and value our services.We thank you for those positive mentions that you have issued of our property and as for what you did not like about our property, we are sorry that you had a bad time and we inform you that we always take all the suggestions of our guests to implement plans to improve every day more.Kind Regards.Management Team of the Serenade Punta Cana

2/10 Terrible

Rodricka

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
During my stay this resort smelled like i was the zoo entire time..couldn't eat food due 2 smell..even had 2 use bottles of water to do every thing we need to do far as hygiene..terrible experience
Stayed 3 nights in May 2024
Response from Anthony Adames (Social Media Manager) on 23 May 2024
Dear Guest For us it is a pleasure to communicate with you.We appreciate your comments and we regret the inconveniences presented during your stay, we will be taking into account these points already mentioned to present it to each of our department heads with the aim of improving every day. Kind Regards.Management Team of the Serenade Punta Cana

6/10 Okay

Amaaz

Travelled with family
Liked: Staff & service
Overall, just an average resort. Speciality Restaurants only offer a better atmosphere than the buffet. The quality of meats isn’t great. Great variety of foods at the buffet however taste/quality is average. More variety from the standard liquor selection (Grants, Jonnie Walker Red, Ballantine’s) would be beneficial however looking at upgrading to the “VIP” package (Jonnie Walker Black, Glenfeddich etc.) would be recommended. Beach isn’t great, only a small section of the water is usable as majority of the area is covered in seaweed. Water is knee/waist deep to the barrier. I wouldn’t recommend this resort as a first option however it does offer a lot of value for those on a budget.
Stayed 8 nights in May 2024
Response from Anthony Adames (Social Media Manager) on 23 May 2024
Dear Guest For us it is a pleasure to communicate with you.We appreciate your comments and we regret the inconveniences presented during your stay, we will be taking into account these points already mentioned to present it to each of our department heads with the aim of improving every day. Kind Regards.Management Team of the Serenade Punta Cana

10/10 Excellent

Rosemarie Sareno

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay at Serenade Punta Cana. The entertainment was great, Stephanie was such a fun time always hosting the best activities. Beach wasn’t great but the pool was very relaxing and clean.
Stayed 4 nights in May 2024
Response from Anthony Adames (Social Media Manager) on 23 May 2024
Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind regards.Management Team of the Serenade Punta Cana

6/10 Okay

Celian

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Pros: Comfortable room Cons: 1. Hundreds of flies in the lobby and on the food at the buffet. Terrible. 2. Bad smell like stagnant water or sewage around hotel. The smell is getting more and more grotesque. 3. Service is not the best, neither is the food. Food is very limited, and there are no snacks in the rooms. 4. Restaurant reservations are always full. We could only book 2 nights and stayed 5 days. In short, I don't think I would go back
Stayed 4 nights in May 2024
Response from Anthony Adames (Social Media Manager) on 23 May 2024
Dear Guest it is a pleasure for us to communicate with you, thank you for choosing us as your vacation destination and for taking the time to leave us a comment and value our services.We thank you for those positive mentions that you have issued of our property and as for what you did not like about our property, we are sorry that you had a bad time and we inform you that we always take all the suggestions of our guests to implement plans to improve every day more.Kind Regards.Management Team of the Serenade Punta Cana

2/10 Terrible

Kozon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible smell and food
Stayed 5 nights in May 2024
Response from Anthony Adames (Social Media Manager) on 23 May 2024
Dear Guest For us it is a pleasure to communicate with you.We appreciate your comments and we regret the inconveniences presented during your stay, we will be taking into account these points already mentioned to present it to each of our department heads with the aim of improving every day. Kind Regards.Management Team of the Serenade Punta Cana

2/10 Terrible

Simone

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
N/A
Stayed 4 nights in May 2024
Response from Anthony Adames (Social Media Manager) on 23 May 2024
Dear Guest For us it is a pleasure to communicate with you.We appreciate your comments and we regret the inconveniences presented during your stay, we will be taking into account these points already mentioned to present it to each of our department heads with the aim of improving every day. Kind Regards.Management Team of the Serenade Punta Cana

8/10 Good

Daniel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were nice
Stayed 7 nights in May 2024
Response from Anthony Adames (Social Media Manager) on 22 May 2024
Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind regards.Management Team of the Serenade Punta Cana

2/10 Terrible

Lesya

Disliked: Cleanliness, staff & service, property conditions & facilities
I'm sorry, I didn't like the fact that there are a lot of cockroaches in the rooms, they don't change the bed every day, there are no towels to wipe, we asked to change the pillow, they took it away and did not bring a new one, and they also threatened us to pay money for the pillow and sign a paper that we will not disclose all this, the police will come the police will throw you out of the room. Also, the ocean is very dirty and the water stinks, it is impossible to swim. Many different bad things and we were discriminated against by the police. I do not recommend it. to go to Serenade.
Stayed 7 nights in May 2024
Response from Anthony Adames (Social Media Mnager) on 24 May 2024
Dear guest, it is a pleasure to communicate with you. We will be taking your comment into account to identify the failures that you point out to us. In the case of cockroaches, we keep fumigating constantly and it is very difficult for this to happen on this property. We are sorry that you have gone through these bad times kind regards ATT The Administration

6/10 Okay

Xavier Lamont

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, property conditions & facilities
The property was nice but the food was NOT.
Stayed 5 nights in May 2024
Response from Anthony Adames (Social Media Manager) on 25 May 2024
Dear Guest It is a pleasure for us to communicate with you, we regret not having been able to meet your expectations for these vacations in our property.We are sorry that situations such as the one you express to us occur, we will be taking into account all your concerns so that we can improve every day, we are a hotel committed to our guests and we will always be ready to take comments and concerns that help us to improve. Thanks for choosing us Kind regardsATT:Management Team of the Serenade Punta Cana

6/10 Okay

Morgan

Travelled with family
Liked: Staff & service
My mom and I made the best of it but the resort was not one of the better ones we have stayed at. The food was decent, better at restaurants. A lot of flies in dining hall. Some of the wait staff is great, some are miserable. Best part of the resort is the pool and the entertainment—Fransisc and Marion are so fun and made us laugh and dance. Eronia and Fabio at the pool bar are the best bartenders. They made our trip and I would only consider going back to see them again. The bartenders at the far pool are arrogant and not happy (except for the girl who brings drinks to the chairs—she always remembered our order and was so sweet…Luis was rude). Overall our experience would have been much better if not for the SMELL. At the beginning of our trip the resort reeked of sewage, we were told it was due to construction next door or possibly the sea weed….it was undeniably sewage smell. t did improve over the week but still occasional wafts could make you gag. If not for the smell our trip would have been much better. Beach is also full of seaweed…bummer. No blue water. Good vacation, we made the most of it, probably wouldn’t go back.
Stayed 7 nights in May 2024
Response from Anthony Adames (Social Media Manager) on 24 May 2024
Dear Guest it is a pleasure for us to communicate with you, thank you for choosing us as your vacation destination and for taking the time to leave us a comment and value our services.We thank you for those positive mentions that you have issued of our property and as for what you did not like about our property, we are sorry that you had a bad time and we inform you that we always take all the suggestions of our guests to implement plans to improve every day more.Kind Regards.Management Team of the Serenade Punta Cana

6/10 Okay

abigail

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
I didn't like I wasn't aware you had to book reservations to eat the restaurants and most of the time they were fully booked which didn't make sense . Buffet food was mid nether good or bad and most of the employees were not friendly and made you feel you were begging them to do their job .
Stayed 3 nights in May 2024
Response from Anthony Adames (Social Media Mnager) on 21 May 2024
Dear Guest For us it is a pleasure to communicate with you.We appreciate your comments and we regret the inconveniences presented during your stay, we will be taking into account these points already mentioned to present it to each of our department heads with the aim of improving every day. Kind Regards.Management Team of the Serenade Punta Cana

10/10 Excellent

Ace Mitzi Mausisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a very fun place
Stayed 6 nights in Apr 2024
Response from Anthony Adames (Social Media Manager) on 21 May 2024
Dear Guest, it is a pleasure to know that your stay at our resort has been completely satisfactory and that you have spent some excellent days with us. We hope to see you here again soon. Kind Regards.Management Team of the Serenade Punta Cana

8/10 Good

Ronald

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Didn’t like that housekeeping never gave clean wash rags. Seems like it was always a problem with that and took long for u too receive it. Even thou resort was big and Beautiful the resort smelled like sewage
Stayed 4 nights in May 2024
Response from Anthony Adames (Social Media Manager) on 21 May 2024
Dear Guest, it is a pleasure to know that your stay at our resort has been completely satisfactory and that you have spent some excellent days with us. We hope to see you here again soon. Kind Regards.Management Team of the Serenade Punta Cana

8/10 Good

Gabrielle Brianna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 4 nights in May 2024
Response from Anthony Adames (Social Media Manager) on 21 May 2024
Estimado Huésped para nosotros es un placer comunicarnos con usted, no sentimos más que agradecidos por la excelente valoración a nuestra propiedad ya que nuestro objetivo es poder satisfacer todas las necesidades de nuestros huéspedes y brindarles unas vacaciones inolvidables.Esperamos volver a verle pronto con Nosotros. Saludos Cordiales.Att: Equipo de Dirección del Hotel Serenade Punta Cana

4/10 Poor

Kevin

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Pros: The buffet food was good and the menu changed daily and the pool temps were perfect and also the room a/c was very cold and perfect for the humid days Cons: constant sewage smell, every dining area was overrun by flies, the bath towels and washcloths were ALL less than clean (bring your own) guest services hardly answers the phone and it’s a very limited room service menu
Stayed 4 nights in May 2024
Response from Anthony Adames (Social Media Manager) on 21 May 2024
Dear Guest For us it is a pleasure to communicate with you.We appreciate your comments and we regret the inconveniences presented during your stay, we will be taking into account these points already mentioned to present it to each of our department heads with the aim of improving every day. Kind Regards.Management Team of the Serenade Punta Cana

10/10 Excellent

Narayama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is beyond amazing! From the moment you step in, you feel the warm welcome from the staff! They really go an extra mile to make your vacation u forgettable! Thank you Jancer Pierre and Rosendo for my surprise birthday dinner with a treat :-) also all the entire team from the Sushi restaurant. I had so much fun here - great music, food and everything else…a place to make memories outlast!!!
Stayed 2 nights in May 2024
Response from Anthony Adames (Social Media Manager) on 20 May 2024
Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind regards.Management Team of the Serenade Punta Cana

4/10 Poor

Natasa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Service is terrible. Resort is wonderful, clean, with a lot of options but service is awful.
Stayed 4 nights in May 2024
Response from Anthony Adames (Social Media Manager) on 20 May 2024
Dear Guest It is a pleasure for us to communicate with you, we regret not having been able to meet your expectations for these vacations in our property.We are sorry that situations such as the one you express to us occur, we will be taking into account all your concerns so that we can improve every day, we are a hotel committed to our guests and we will always be ready to take comments and concerns that help us to improve. Thanks for choosing us Kind regardsATT:Management Team of the Serenade Punta Cana

10/10 Excellent

Musa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Anthony Adames (Social Media Manager) on 21 May 2024
Estimado Huésped Nos alegra enormemente saber que hemos llenado sus expectativas y que han pasado unas bellas vacaciones con nosotros esperamos volver a verlos pronto en nuestra propiedad. Saludos Cordiales Att: Equipo de Dirección del Hotel Serenade Punta Cana

10/10 Excellent

LEONIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great news
Stayed 4 nights in May 2024
Response from Anthony Adames (Social Media Manager) on 20 May 2024
Dear Guest We are very happy to know that we have met your expectations and that you have spent a wonderful vacation with us. We hope to see you again soon in our property. Kind Regards.Management Team of the Serenade Punta Cana

10/10 Excellent

Edyta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place. Very good planned entertainment for every night. Food amazing
Stayed 7 nights in May 2024

10/10 Excellent

Jade

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
We walked in and were greeted with a welcome drink. They helped us with our bags at check in and showed us to the room. Whatever we needed help with the concierge was there willing to help. The buffet had many options to choose from and a great cooking staff. Over all the experience was a good one. Each night they had different activities to engage their guest.
Stayed 4 nights in May 2024
Response from Anthony Adames (Social Media Mnager) on 20 May 2024
Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind regards.Management Team of the Serenade Punta Cana

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, amenities
Very friendly staff, very accommodating and eager to please. Not sure how well this resort is going to hold up in the elements of the island but it was pretty nice for now.
Stayed 8 nights in May 2024
Response from Anthony Adames (Social Media Manager) on 20 May 2024
Dear Guest We are pleased to know that your stay at our resort has been positive and that you have great memories of your stay with us at Serenade Punta Cana. Kind Regards.Management Team of the Serenade Punta Cana

8/10 Good

Sabah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay and the staff were attentive, friendly and courteous.
Stayed 6 nights in May 2024
Response from Anthony Adames (Social Media Manager) on 20 May 2024
Dear Guest, it is a pleasure to know that your stay at our resort has been completely satisfactory and that you have spent some excellent days with us. We hope to see you here again soon. Kind Regards.Management Team of the Serenade Punta Cana

6/10 Okay

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from Anthony Adames (Social Media Manager) on 20 May 2024
Estimado Huésped Para nosotros es un placer comunicarnos con usted y que haya elegido esta propiedad como su destino turístico vacacional.Agradecemos sus comentarios y lamentamos los inconvenientes presentados en su estadía, estaremos tomando en cuenta estos puntos ya mencionados para presentarlo a cada uno de nuestros jefes departamentales con el objetivo de mejorar cada día más. Saludos Cordiales Att: Equipo de Dirección del Hotel Serenade Punta Cana

8/10 Good

Loucas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2024
Response from Anthony Adames (Social Media Manager) on 20 May 2024
Dear Guest, it is a pleasure to know that your stay at our resort has been completely satisfactory and that you have spent some excellent days with us. We hope to see you here again soon. Kind Regards.Management Team of the Serenade Punta Cana

10/10 Excellent

Alysha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from Anthony Adames (Social Media Manager) on 20 May 2024
Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind regards.Management Team of the Serenade Punta Cana

10/10 Excellent

Berat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks perfect everything will next October
Stayed 4 nights in May 2024
Response from Anthony Adames (Social Media Manager) on 21 May 2024
Dear Guest, it is more than a pleasure for us to communicate with you. We appreciate your excellent rating for our property and we are happy that this hotel has met your expectations on this vacation.We hope to see you again soon on vacation with us, Kind RegardsAtt: Management Team of the Hotel Serenade Punta Cana

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation place loves it
Stayed 6 nights in May 2024
Response from Anthony Adames (Social Media Manager) on 21 May 2024
Dear Guest, it is more than a pleasure for us to communicate with you. We appreciate your excellent rating for our property and we are happy that this hotel has met your expectations on this vacation.We hope to see you again soon on vacation with us, Kind RegardsAtt: Management Team of the Hotel Serenade Punta Cana

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las facilidades de hotel siempre limpias. El personal del hotel fueron muy amables. En especial Miguelito en las horas de almuerzo, haciendo delicioso marisco. Tania en el lobby, cafetería y otras areas donde siempre su atencion fue alegre y Carolina en el area de la piscina. Muchas gracias. Mi esposa y yo nos sentimos como en casa.
Stayed 5 nights in May 2024
Response from Anthony Adames (Social Media Manager) on 20 May 2024
Dear Guest We are pleased to know that your stay at our resort has been positive and that you have great memories of your stay with us at Serenade Punta Cana. Kind Regards.Management Team of the Serenade Punta Cana

6/10 Okay

Joseph Perry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean water was dirty with sea algae, food was ok, the venders for spa, Excursions, and like a time share thing were way to aggressive and pushy but the hotel was pretty and the view was great too
Stayed 7 nights in May 2024
Response from Anthony Adames (Social Media Manager) on 20 May 2024
Dear Guest It is a pleasure for us to communicate with you, we regret not having been able to meet your expectations for these vacations in our property.We are sorry that situations such as the one you express to us occur, we will be taking into account all your concerns so that we can improve every day, we are a hotel committed to our guests and we will always be ready to take comments and concerns that help us to improve. Thanks for choosing us Kind regardsATT:Management Team of the Serenade Punta Cana

10/10 Excellent

Reagan

Travelled with family
Our room was amazing, only negative is the smell and the beach water.
Stayed 7 nights in May 2024
Response from Anthony Adames (Social Media Manager) on 20 May 2024
Dear Guest We are pleased to know that your stay at our resort has been positive and that you have great memories of your stay with us at Serenade Punta Cana. Kind Regards.Management Team of the Serenade Punta Cana

6/10 Okay

Giovanna

Stayed 5 nights in May 2024
Response from Anthony Adames (Social Media Manager) on 20 May 2024
Dear Guest For us it is a pleasure to communicate with you.We appreciate your comments and we regret the inconveniences presented during your stay, we will be taking into account these points already mentioned to present it to each of our department heads with the aim of improving every day. Kind Regards.Management Team of the Serenade Punta Cana