Dear Kristy,Thank you for taking time to tell us about your stay.We do our best to provide an excellent service experience, therefore it is very disappointing to read that some aspects of this stay were below both your expectations and our standards.Please be assured that we will be looking into this further as we hope that you will give us another chance to host you and to redeem your confidence in us.Best Regards,Hotel Riu RepúblicaOnline Reputation Manager

Dear Yamilex,Thank you for taking the time to provide us your feedback on your stay at our property and your positive remarks, it is appreciated.At RIU Hotels & Resorts health is our priority. Therefore, we follow a food safety protocol, ensuring product safety and quality, in all our F&B processing, preparation and service processes.We can guarantee that our regular H&S inspections show optimal results in this area.Nevertheless, we are very sorry to learn about your discomfort and we apologize for any inconvenience.Your review will be forwarded to the different departments in charge.Best Regards,Hotel Riu RepúblicaOnline Reputation Manager

Dear Mark,Thank you very much for finding the time to leave your feedback.We appreciate you staying in our hotel.Nevertheless, we take note of the areas where you comment there could be improvements, we will forward this information to the departments in charge. Moreover, it is absolutely saddening for us to witness that, after all the new measures and laws that are being applied in order to stop these unwanted behaviours, different gorgeous destinations around the world are being abused and disrespected, by visitors that would never dare to behave in such manner in their country of origin.We want to continue working for improvement.Best Regards,Hotel Riu RepúblicaOnline Reputation Manager

Dear Nay,Thank you for your comment.Let us tell you that we are completely surprised by your words.Furthermore, we would have been very happy to assist you with your inconvenience during your stay as we have housekeeping and maintenance departments that are always ready to help with the well being of our guests.On our website you will find the wide and varied range of hotels that we have and the information corresponding to each one of them. We are convinced that you will find the one that best suits your needs.Yours faithfully,Hotel Riu RepublicaOnline Reputation Manager

Dear Ledda Marissa,Thank you for sharing your thoughts with regards to your recent stay.We are very sorry to learn that you were disappointed with your stay at our hotel and that it impacted your experience.Please accept our apologies, we will do the follow up internally to address the concerns that you have expressed. New perspectives allow us the opportunity to make improvements on an ongoing basis.We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Best Regards,Hotel Riu RepúblicaOnline Reputation Manager

Dear Sandra,Thank you for your comment.We are sorry to hear that you left with such feelings about our facilities.And, we are surprised that if the air in your room was not working, our maintenance team did not fix it.We will address the issue with the relevant department, please be in no doubt.We would like you to give us the opportunity to welcome you back to one of our facilities so that we can present you with the wonderful experience that we are accustomed to offering, 100% satisfactory.Yours faithfully,Hotel Riu RepublicaOnline Reputation Manager

Dear Alicia,We truly appreciate the time you took to write this review. As we pride ourselves on providing great service, we are sorry to read that your stay was not fully satisfactory and that your experience was not what you expected. Please accept our apologies for any concerns about the service you received.We have shared your feedback with our team with the purpose of improving our services and we do hope that despite your inconveniences you will give us another chance to welcome you in the future. Best Regards,Hotel Riu RepúblicaOnline Reputation Manager

Dear Renae,Thank you for being our guest and for your feedback following your recent visit. Your comments will be shared with the management department so that we can improve our services.Best Regards,Hotel Riu RepúblicaOnline Reputation Manager

Dear Laurie D,We truly regret to learn about your discomfort. Regardless, this does not excuse your experience and we would like to profusely apologize.This is not the excellent level of customer service that we pride ourselves in delivering.If you wish you can file a formal complaint, please do it through your booking channel.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.It is through your booking channel that we can review what happened and give you an appropriate response.Best Regards,Hotel Riu RepúblicaOnline Reputation Manager

Dear Jason,Thank you for sharing your thoughts with regards to your recent stay.We are very sorry to learn that you were disappointed with some aspects and that it impacted your experience.Please accept our apologies, we will do the follow up internally to address the concerns that you have expressed. New perspectives allow us the opportunity to make improvements on an ongoing basis.We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Best Regards,Hotel Riu RepúblicaOnline Reputation Manager

Dear Sonia,Thank you very much for choosing Riu and for sharing your feedback. As we strongly believe that guests come first, it is truly saddening to find that we failed to offfer the best service and that there were some aspects that overshadowed your experience.We have passed your concerns to the management department for an appropriate follow up and we sincerely hope you will give us another chance to welcome you again and share a more pleasant experience.Best Regards,Hotel Riu RepúblicaOnline Reputation Manager

Apreciada Eidden,Le agradecemos, en nombre de todo el equipo, su valoración tan positiva, pues, resulta muy motivador para nosotros, saber que vamos en la dirección correcta.Deseamos que, pronto, nos vuelva a elegir para pasar unos días entre nosotros y, vivir así, una nueva inolvidable experiencia.Le esperamos!Cordialmente, Hotel Riu RepublicaOnline Reputation Manager

Dear Gloria,Thank you for taking the time to provide us your feedback on your stay at our property.All our hotels fulfil the international hygienic norms. For instance, beddings and towels are washed and dried according to the correct temperature limits as set out by general hygiene instructions.Our staff is constantly working to keep our property clean and well maintained. This includes the cleaning of the pool and all our facilities on a daily basis. We are sorry that you left our resort thinking otherwise.Nonetheless, the departments in charge will be notified.We hope we have the opportunity to welcome you again.Best Regards,Hotel Riu RepúblicaOnline Reputation Manager

Dear Laura M,Thank you for sharing your feedback with us! Providing the highest level of hospitality is our number one priority therefore we are concerned to find that you felt let down by some aspects of your stay and that you weren't fully satisfied with your recent experience. We assure you that your concerns were addressed as we hope to have another chance to provide you with the enriching experience you deserve.Respectfully,Hotel Riu RepublicaOnline Reputation Manager

Dear Danielle,Thank you for taking the time to provide us your feedback on your stay at our property.We are truly sorry to read of your dissatisfaction and we never wish for our guests feel any discomfort.We have noted your review to ensure we can work on improving our service delivery and offerings at the hotel accordingly. Best Regards,Hotel Riu RepúblicaOnline Reputation Manager

Dear David,Thank you very much for staying at Riu.We are saddened to find that you weren't fully satisfied with your recent experience. We really hope that you allow us a chance to welcome you again soon and share a more enjoyable experience.With our best wishes we remain,Hotel Riu RepublicaOnline Reputation Manager

Dear Allan Anthony,We are delighted that your stay with us has been a success.We are glad you enjoyed the service we provide to our guests.We hope that soon, you will be able to live an even better experience with us.Yours faithfully,Hotel Riu RepublicaOnline Reputation Manager

Dear Nedzad,Thank you for your great review and for spending time with us.We are delighted to hear that we lived up to your expectations of us.We look forward to welcoming you again soon. Until then, we wish you all the best.Yours faithfully,Hotel Riu RepublicaOnline Reputation Manager

Dear Alonso B.,We are truly grateful for your feedback, it will be forwarded.It is very pleasing to learn that overall, you liked your experience and we look forward to welcoming you again soon.Warmest wishes,Hotel Riu RepúblicaOnline Reputation Manager

Dear Guillermo,As service is our absolute key value, we are saddened to read about this. It is always our wish to provide the best expirience.We are really sorry for any inconvenience, nevertheless, the management department will be informed.Thank you very much for staying with us, we hope we have the opportunity to welcome you again in the future.Best Regards,Hotel Riu RepúblicaOnline Reputation Manager