Dear Karina,Thank you for your positive feedback.We are thrilled to know that you found our rooms immaculately clean, were impressed with the overall condition of our facilities, and received exemplary service from our team. At Occidental Punta Cana - All Inclusive, we strive to maintain the highest standards of comfort and guest satisfaction, so it's rewarding to hear that your experience reflected our dedication.We look forward to welcoming you back on a future occasion.Best regards,Orestes Almaguer, General Manager

Dear Sinead,We appreciate that you took the time to share your experience with us.We regret to learn that the culinary offerings did not meet your expectations. Our selection of 11 restaurants is curated to cater to a variety of tastes, and we are disappointed to hear that we fell short in delivering an enjoyable dining experience for you.Furthermore, it is concerning to hear that our service did not live up to the high standards we strive to uphold. Exceptional guest service is paramount, and we take your comments seriously as we continuously seek to enhance our guests' experiences.We also note your discomfort due to the lack of air conditioning in certain areas. While our accommodations are designed to ensure a comfortable environment with air conditioning units and additional fans available upon request, we understand that the tropical climate can be challenging.It is, however, pleasing to know that you found the beach and pool areas to your liking. Our guests often commend the natural beauty and serene atmosphere of our beachfront location, and we are glad that these aspects of our resort brought you some enjoyment during your stay.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Orestes Almaguer, General Manager

Estimado Diego,Agradecemos mucho su valoración positiva.Fue un placer servirle y esperamos su próxima llegada.Saludos cordiales,Orestes Almaguer Director General

Apreciada Elizabeth,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Occidental Punta Cana - All Inclusive para su visita a Punta Cana y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.Nos complace enormemente saber que su primera visita a Occidental Punta Cana - All Inclusive ha sido una experiencia excelente y que la amabilidad de nuestro equipo contribuyó a hacerla memorable. Es un placer para nosotros que la limpieza de nuestras instalaciones, la condición del hotel y las comodidades de su habitación hayan estado a la altura de sus expectativas y hayan enriquecido su estancia.Estamos orgullosos de ofrecer un servicio que busca superar las expectativas de nuestros huéspedes y comentarios como el suyo nos motivan a seguir mejorando cada día. Gracias por recomendarnos y por destacar la dedicación de nuestro personal. Esperamos que cada aspecto de su experiencia haya dejado un recuerdo positivo en usted.Ha sido un placer para nosotros recibirla y esperamos poder servirle de nuevo en el futuro.Orestes Almaguer, Director general

Estimado Ted,Agradecemos mucho su valoración positiva.Fue un placer servirle y esperamos su próxima llegada.Saludos cordiales,Orestes Almaguer Director General

Dear Brett, Thank you very much for your kind feedback.It brings us immense pleasure to know that our commitment to providing a safe and exciting atmosphere resonated so well with you. Our team is dedicated to fostering a welcoming environment filled with friendly faces, and we are delighted that this was evident during your stay. Your acknowledgment of the pristine condition of our rooms, the comprehensive range of amenities available, and the high standard of service is greatly appreciated.The meticulous attention to room cleanliness and overall hotel upkeep is a testament to our staff's dedication, and we are proud that these efforts contributed to the enjoyment of your visit. It's gratifying to hear that the vibrant atmosphere of Occidental Punta Cana - All Inclusive met your expectations and that you experienced the joy and relaxation we strive to offer our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Orestes Almaguer, General Manager

Estimado cliente,Agradecemos mucho su valoración positiva.Fue un placer servirle y esperamos su próxima llegada.Saludos cordiales,Orestes Almaguer Director General

Dear Enzo,Thank you for your review.We are deeply sorry to hear about the issues you encountered with the jetted tub and cleanliness in your room. Our aim is to provide impeccably maintained accommodations, and we regret that we missed the mark during your visit. Furthermore, your comments on the bed comfort have been noted, as we strive to ensure a restful night's sleep for our guests. We also regret to learn that our service did not meet your expectations. Providing prompt and attentive service is a priority, and we apologize if we fell short in delivering this experience. We continuously train our staff to ensure the highest level of guest satisfaction, and it seems that there is room for improvement based on your experience.On a brighter note, we are delighted that you enjoyed the ocean view from your room and found our entertainment offerings and beach area to your liking. These are among the aspects of our resort that we take great pride in and are pleased they enhanced your stay.We hope to welcome you again in the future. Best regards,Orestes Almaguer, General Manager

Estimado Claudio,Agradecemos mucho su valoración positiva.Fue un placer servirle y esperamos su próxima llegada.Saludos cordiales,Orestes Almaguer Director General

Dear Tylar, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Orestes Almaguer, General Manager

Dear Francisco, Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us.We look forward to welcoming you back for another memorable experience.Best wishes,Orestes Almaguer, General Manager

Estimado Manuel,Agradecemos mucho su valoración positiva.Fue un placer servirle y esperamos su próxima llegada.Saludos cordiales,Orestes Almaguer Director General

Dear Hector,Thank you for your review.We regret to hear that our room cleaning did not meet your expectations and that you felt the rooms could benefit from updating. Rest assured, we continuously strive to maintain the highest standards of cleanliness and guest satisfaction. Our hotel is constantly seeking to provide immaculate accommodations for all our guests, as indicated in our commitment to excellence. We apologize for any inconvenience this may have caused during your stay.It is delightful to hear that you thoroughly enjoyed the pristine beach, our inviting swimming pools, and the engaging entertainment provided. These are among the highlights that make Occidental Punta Cana - All Inclusive a special place for our guests. We hope that these positive experiences will remain as cherished memories of your time with us.We hope to welcome you again in the future. Best regards,Orestes Almaguer, General Manager

Dear Robert, Thank you very much for your kind feedback.We are delighted that our team's dedication to service excellence contributed to your enjoyable stay. It's gratifying to know that the condition of our property met your expectations and that our culinary offerings were to your satisfaction. Your compliments on the cleanliness and amenities of our rooms are particularly appreciated, as we strive to provide a comfortable and well-appointed space for our guests.It is always our goal at Occidental Punta Cana - All Inclusive to create memorable experiences, and we're overjoyed that we succeeded during your visit.We look forward to welcoming you back for another memorable experience.Best wishes,Orestes Almaguer, General Manager

Dear Svetoslav, Thank you very much for your kind feedback.We are delighted to learn that you appreciated the cleanliness of our rooms and the overall condition of our accommodations. It's particularly rewarding to see that our dedication to providing exceptional service has resonated with you. Moreover, we are glad that the amenities we offer contributed positively to your vacation experience.Your compliments are a testament to our team's commitment to excellence at Occidental Punta Cana - All Inclusive. We are proud to have met your expectations and it's wonderful to know that our efforts have helped in creating memorable moments during your visit.We look forward to welcoming you back for another memorable experience.Best wishes,Orestes Almaguer, General Manager

Dear Luis, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Orestes Almaguer, General Manager

Dear Charles,Thank you for taking the time to share your feedback.We regret to hear that our accommodations did not meet your expectations. It is disappointing to learn that the cleanliness and condition of the hotel fell short, as we take pride in maintaining a pristine environment for our guests. Our intention is always to provide exemplary service and amenities to ensure a comfortable and enjoyable experience.While we are disheartened by your remarks, we are committed to delivering the high standards our guests anticipate and cherish. It is our hope that every guest departs with fond memories, and we are sorry this was not the case for you.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Orestes Almaguer, General Manager

Estimado Jorge Eduardo, En primer lugar, nos gustaría agradecerle que haya elegido Occidental Punta Cana para su estancia y que haya compartido su valoración, nos alegra saber que haya tenido una experiencia positiva.Saludos cordiales,Orestes AlmaguerGerente generalOccidental Punta Cana

Estimado Prudencio Anibal,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Occidental Punta Cana - All Inclusive para su visita a Punta Cana y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.Lamentamos que la presencia de algas marinas en la playa no haya sido del todo agradable, pero nos complace informar que trabajamos continuamente en la limpieza y mantenimiento de nuestras playas para garantizar la satisfacción de nuestros huéspedes.Nos alegra enormemente que haya disfrutado de la tranquilidad durante las noches y que haya encontrado nuestro servicio al cliente, especialmente el brindado por Julián, como espectacular. Es gratificante saber que nuestras actividades nocturnas, como la discoteca y los shows en el teatro, enriquecieron su experiencia. En el Occidental Punta Cana - All Inclusive, nos esforzamos por ofrecer entretenimiento y servicios que superen las expectativas de nuestros visitantes.Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.Orestes Almaguer, Director general

Dear Rita Lydia,We appreciate that you took the time to share your experience with us.We are delighted to know that the cleanliness of our property and the beauty of our grounds contributed positively to your experience. It's wonderful to hear that our pools and our beach, known for its white sands and crystal-clear waters, provided an amazing backdrop for your stay.Our team strives to maintain comfortable and well-equipped rooms, so we are glad that you found your accommodation to your satisfaction. Additionally, we are thrilled that the attentiveness and friendliness of our staff met your expectations, and that our culinary offerings were to your liking.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Orestes Almaguer, General Manager

Estimada Morelia, En primer lugar, nos gustaría agradecerle que haya elegido Occidental Punta Cana para su estancia y que haya compartido su valoración, nos alegra saber que haya tenido una experiencia positiva.Saludos cordiales,Orestes AlmaguerGerente generalOccidental Punta Cana

Dear Sahvanna,Thank you for your positive feedback.We regret to hear that your dining experience at our buffet did not meet your expectations. Occidental Punta Cana - All Inclusive prides itself on exceptional service, and we apologize if we fell short in this instance. Rest assured, our staff strives to offer attentive and efficient service even during busy periods.We are delighted that you enjoyed the beauty of our property and our diverse food options. Our aim is to provide a range of culinary delights to please all palates, and we're glad this was a highlight of your stay. It's also pleasing to hear your positive remarks about the outside bars and the variety of activities available on property. We strive to maintain the highest standards of cleanliness and condition, and it's rewarding to know that you appreciated the efforts of our team. Your satisfaction with the room amenities and the overall service provided by our dedicated staff is equally encouraging.We look forward to welcoming you back on a future occasion.Best regards,Orestes Almaguer, General Manager

Estimada Taanji, En primer lugar, nos gustaría agradecerle que haya elegido Occidental Punta Cana para su estancia y que haya compartido su valoración, nos alegra saber que haya tenido una experiencia positiva.Saludos cordiales,Orestes AlmaguerGerente generalOccidental Punta Cana

Dear Guest,Thank you for your review.We are deeply saddened to hear of the challenges you faced during your stay, particularly regarding the service you received. Occidental Punta Cana is committed to providing all our guests with an exceptional experience, regardless of their nationality, and it is disheartening to learn that we fell short of this commitment in your case.It is also concerning to note your feedback on the quality of food and the lack of information provided about our complimentary resort activities. We take pride in our culinary offerings and strive to provide clear and readily available information for all our guests' entertainment needs, which is reflected in our extensive range of amenities and services. We regret that you felt a disconnect in these areas.While it is gratifying to know that you found our hotel's condition to be satisfactory, we recognize that the overall impression of our service and room amenities did not meet your expectations. Our aim is to ensure every guest feels comfortable and well-attended to, with their needs met in a timely and efficient manner. The experiences you described do not exemplify the high standard we set for ourselves and for which we are known.We are continually seeking to enhance our guest experience, and your comments are invaluable to us in this ongoing process. We hope you will consider Occidental Punta Cana in the future, as we are confident in our ability to provide a stay that is not only enjoyable but exceeds expectations.We hope we can welcome you back in the future.Kind regards,Orestes Almaguer, General Manager

Estimado Isiekwe, En primer lugar, nos gustaría agradecerle que haya elegido Occidental Punta Cana para su estancia y que haya compartido su valoración, nos alegra saber que haya tenido una experiencia positiva.Saludos cordiales,Orestes AlmaguerGerente generalOccidental Punta Cana

Dear Sunil,Thank you for your review.We regret to hear that the bathroom did not meet your expectations. At Occidental Punta Cana, we strive to provide well-appointed accommodations and it seems we have fallen short in this regard. We appreciate your candid feedback as it helps us identify the areas we can improve.We are delighted to know that you enjoyed your overall stay, relishing our varied dining options and the attentive service provided by our staff. It is gratifying to read that you found your room comfortable and that our food offerings were to your liking, contributing to an enjoyable vacation experience.We hope to welcome you again in the future. Best regards,Orestes Almaguer, General Manager

Estimado Victoria, En primer lugar, nos gustaría agradecerle que haya elegido Occidental Punta Cana para su estancia y que haya compartido su valoración, nos alegra saber que haya tenido una experiencia positiva.Saludos cordiales,Orestes AlmaguerGerente generalOccidental Punta Cana

Dear Guest,Thank you for taking the time to review your stay.It is immensely rewarding to hear that you found our service to be of a 5-star standard and that our animation team contributed to a memorable experience at Occidental Punta Cana - All Inclusive. The dedication of our staff to provide exceptional customer service shines through in your feedback, and we couldn't be prouder.Your comments on the cleanliness of our rooms, the condition of our hotel, and the quality of our room amenities are greatly appreciated. Our team strives to maintain the highest standards to ensure our guests enjoy a comfortable and enjoyable stay. Thank you for recognizing their efforts.We look forward to welcoming you back on a future occasion.Best wishes,Orestes Almaguer, General Manager

Dear Sylvia,Thank you for taking the time to review your recent stay at our hotel.We are truly sorry to hear that your stay was negatively impacted by the inclement weather and that the solutions provided did not meet your expectations. Our team strives to address all guest concerns promptly and efficiently, and we regret if we fell short in this instance.We are committed to maintaining the highest standards of cleanliness and facility conditions, and it saddens us deeply that we did not deliver the experience you anticipated. While weather conditions can be challenging and sometimes unpredictable, please rest assured that guest comfort remains our top priority. We continually aim to provide exceptional service, and we apologize that we did not achieve this during your visit.We hope to be able to welcome you back for an improved stay.Kind regards,Orestes Almaguer, General Manager

Estimado David, En primer lugar, nos gustaría agradecerle que haya elegido Occidental Punta Cana para su estancia y que haya compartido su valoración, nos alegra saber que haya tenido una experiencia positiva.Saludos cordiales,Orestes AlmaguerGerente generalOccidental Punta Cana

Dear Sunita,Thank you for your positive feedback.We are thrilled to hear that you had a good stay with us.We look forward to welcoming you back on a future occasion.Best regards,

Dear Loretta,We appreciate that you took the time to share your experience with us.It brings us immense joy to know that our beachfront location on the stunning El Cortecito Beach contributed positively to your stay. Occidental Punta Cana - All Inclusive takes pride in the upkeep of our property, ensuring that the charm of our older establishment is preserved while providing contemporary comforts.Moreover, we're thrilled that our selection of quality beverages and the overall value we offer met your expectations. Your commendation on the cleanliness of our rooms and the condition of our hotel is greatly appreciated, as our team works tirelessly to maintain the highest standards. We also take note of your rating on our service, and while it is pleasing, we constantly strive for excellence and your feedback serves as an encouragement for us to continue improving our guest experience.We look forward to the pleasure of welcoming you back on future occasions.Best regards,

Dear Eugene,Thank you for taking the time to share your feedback.We regret to hear that your dining experience did not meet the high standards we strive to uphold. Our culinary team is dedicated to offering a diverse array of quality options to cater to various palates, and it saddens us to learn that this was not reflected in your experience.Please rest assured that we prioritize the upkeep of our resort and the quality of service we provide. We are continually working to enhance our guests' experiences in every aspect. It is unfortunate to hear that some aspects of the room amenities and cleanliness did not entirely meet your expectations, as we offer a range of amenities designed for comfort and convenience, along with our commitment to cleanliness.Your comments are very important to us, and we take them seriously as we seek to improve and ensure that all of our guests leave with fond memories of their stay. We appreciate you bringing these matters to our attention.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,

Dear Michael, Thank you very much for your kind feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back for another memorable experience.Best wishes,Orestes Almaguer, General Manager

Dear Charlotte,We appreciate that you took the time to share your experience with us.We regret to hear about the issues you encountered with the television in your room and understand that modern amenities contribute to a comfortable stay. Please rest assured that our standard is to provide functional and up-to-date amenities to all our guests, and we will continue to monitor this closely.We also apologize if the service at our Mexican à la carte restaurant did not meet your expectations. Occidental Punta Cana - All Inclusive prides itself on courteous and professional service, and it is disheartening to learn that we fell short in this instance. Your dining experience is of the utmost importance to us, and we will be addressing your feedback with our staff directly.Regarding the culinary offerings, we constantly strive to deliver a variety of high-quality options to please all palates and we regret if we did not hit the mark for you. We appreciate your praise of the room's cleanliness, the overall tidiness of our hotel, and the comfort of our beds. These are aspects we take great pride in to ensure our guests can rest and enjoy their stay fully. Thank you for acknowledging our efforts in maintaining a high standard of cleanliness and comfort at Occidental Punta Cana - All Inclusive.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Orestes Almaguer, General Manager

Estimada Patricia,Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro hotel, en Barceló siempre nos esforzamos en superar las expectativas de nuestros huéspedes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo.Lamentamos profundamente que no haya podido disfrutar de nuestra experiencia culinaria a la carta y que haya encontrado inconvenientes con el tiempo de espera en nuestro restaurante buffet. Asimismo, nos apena saber que la actitud de nuestro personal no reflejó el alto estándar de servicio que nos esforzamos por brindar.Sin embargo, nos complace saber que la limpieza de su habitación fue de su total agrado y que las condiciones del hotel estuvieron a la altura de sus expectativas. En Occidental Punta Cana - All Inclusive, nos enorgullecemos de ofrecer instalaciones y servicios de calidad para garantizar la satisfacción de nuestros huéspedes.Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de superar las expectativasOrestes Almaguer, Director general

Dear Holli,We appreciate that you took the time to share your experience with us.We were thrilled to hear that your experience with our room views, cooling amenities, and the comfort of our beds met your satisfaction. It is our delight to provide a serene environment and we're glad these aspects contributed positively to your stay.We regret to hear about your experience with the shower design and apologize for any inconvenience it may have caused. Rest assured, we are always considering ways to enhance our guests' comfort and will take your feedback into account. Additionally, we understand your concerns regarding the buffet service. While we strive to provide exemplary service at all times, we recognize the importance of an enjoyable breakfast experience and have noted your valuable suggestion for a self-service coffee area. We will certainly look into optimizing our buffet service to prevent similar situations in the future.It pleases us to know that our room attendants efficiently maintained the cleanliness of your room. We are also glad to receive your recommendation for the beach restaurant and pleased that the Steakhouse, Las Reses, provided you with the best dinner of your trip. These positive comments are a testament to the dedication of our team to offer a variety of dining options and quality service.We look forward to the pleasure of welcoming you back on future occasions.Best regards,

Dear Guest,Thank you for taking the time to review your stay.It delights us to hear that you found our resort to be well-maintained and our staff to be exceptionally courteous. Quality is a cornerstone of the Occidental experience, and your recognition of the abundant food options and readily available drinks is much appreciated.The pool, with its swim-up bar, is indeed a highlight, and we're thrilled it was a source of so much fun for you. Your compliments about the pristine beach align perfectly with our commitment to offering an idyllic beachfront retreat for our guests. We're also pleased that your family felt well cared for during your stay, as we strive to ensure that each guest, regardless of age, enjoys a memorable experience.Your intention to return to Occidental Punta Cana is the highest compliment we could receive, and we thank you for sharing such a positive outlook on your vacation with us.We look forward to welcoming you back on a future occasion.Best wishes,Orestes Almaguer, General Manager

Dear Michelle Delia,Thank you for your positive feedback.We are thrilled to hear that you found our resort to be top tier and enjoyed the variety of activities we offer. Our team takes great pride in providing excellent service, and it is always rewarding to receive such positive feedback from our valued guests. We are also glad that you appreciated our stunning location and facilities, which contribute to making our resort a truly unique destination in the Gulf of Oman.We look forward to welcoming you back on a future occasion.Best regards,Orestes Almaguer, General Manager

Dear Alexandra,Thank you for your positive feedback.It is heartwarming to read that our staff, with special mentions to Marilandy, Melida, and Minerva, provided exceptional service, ensuring that your family's experience was nothing short of excellent. Our commitment at Occidental Punta Cana - All Inclusive is to create an environment where guests can enjoy both fun and relaxation, and we are delighted to hear that we succeeded in providing that for you and your family.The attention to detail by our housekeeping team is just one aspect of our dedication to pristine cleanliness and comfort, pivotal in curating the serene atmosphere you so enjoyed. We take pride in offering a family-friendly experience that can be cherished by all ages, and it is truly rewarding to know that your family felt the warmth and care of our resort. Your commendation of the overall experience and the peaceful ambiance you found here is greatly appreciated and reinforces our efforts to maintain the high standards we set for our guest's satisfaction.We look forward to welcoming you back on a future occasion.Best regards,Orestes Almaguer, General Manager

Dear Carlos,Thank you for your review.We regret to hear that some interactions with our team did not meet your expectations. Our staff is trained to provide only the highest level of service, and we apologize if we fell short in this instance.It is rewarding to know that you found our beach beautiful and relaxing, and that the cleanliness of your room and the overall condition of the hotel contributed positively to your stay. We continuously strive to create memorable experiences and are glad that you would consider returning to our tropical paradise.We hope to welcome you again in the future. Best regards,Orestes Almaguer, General Manager

Dear Cherly,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Orestes Almaguer, General Manager

Estimado Terry-dale, En primer lugar, nos gustaría agradecerle que haya elegido Occidental Punta Cana para su estancia y que haya compartido su valoración, nos alegra saber que haya tenido una experiencia positiva.Saludos cordiales,Orestes AlmaguerGerente generalOccidental Punta Cana

Dear Paul,Thank you for your review.We are delighted to hear that you enjoyed the array of culinary delights our chefs take pride in preparing. It's wonderful that the beauty of El Cortecito Beach, our inviting pools, and the comfort of our lounge chairs contributed positively to your experience. Moreover, it's gratifying to know that our selection of drinks, the quality of your room, and the attentive service provided by our staff met your expectations, along with the overall amenities available at our resort.We have taken note of your comment regarding the need for more shade from the sun. Rest assured, we constantly strive to provide comfortable and enjoyable spaces for all our guests, and your feedback is invaluable in this pursuit. As we are committed to excellence, we will continue to enhance our facilities and services for experiences that only get better with each visit.We hope to welcome you again in the future. Best regards,Orestes Almaguer, General Manager

Estimado Hope, En primer lugar, nos gustaría agradecerle que haya elegido Occidental Punta Cana para su estancia y que haya compartido su valoración, nos alegra saber que haya tenido una experiencia positiva.Saludos cordiales,Orestes AlmaguerGerente generalOccidental Punta Cana

Estimado Brian,Gracias por compartir sus comentarios sobre su reciente experiencia de vacaciones entre nosotros, nuestro principal objetivo es asegurarnos de que sigamos brindando experiencias de vacaciones inolvidables a nuestros huéspedes.Nuevamente, le agradecemos por esta maravillosa reseña, ha sido un placer para nosotros leerla y esperamos poder servirle nuevamente pronto.Saludos cordiales,Orestes AlmaguerGerente generalOccidental Punta Cana

Dear Avital,We appreciate that you took the time to share your experience with us.We are truly disheartened to learn that your experience with our service did not meet the high standards we strive to uphold. It is regrettable that the disposition of our staff did not reflect the welcoming and dedicated service we aim to provide. We apologize for any inconsistency you encountered with the timing of our housekeeping services and for any oversight regarding the replenishment of towels.Furthermore, we are saddened to hear of your disappointment with the jacuzzi in your room. Please rest assured that we prioritize the cleanliness and functionality of all amenities and will look into this matter with utmost urgency.On a positive note, we are glad that you chose to stay at our beachfront location, and we hope that the beauty of our surroundings and the comprehensive facilities provided some enjoyment during your visit. As we continue to dedicate ourselves to our guests' satisfaction, we take your comments seriously and view them as an opportunity to enhance our guest experience.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Orestes Almaguer, General Manager

Dear Richard, Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us and appreciate your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times. We also thank you for highlighting our high standards; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests.We look forward to welcoming you back for another memorable experience.Best wishes,

Dear Peter,Thank you for taking the time to share your feedback.We are truly disheartened to hear about your recent experience at our resort. Our team strives to provide impeccable service and it seems we may have fallen short of our goal during your stay. We regret to hear of the challenges you faced with the restaurant reservations and understand how vital dining options are to the enjoyment of your stay. Our butler service is intended to enhance our guests' experience, and we are sincerely sorry if this was not your impression. We also take pride in our Guest Services and are saddened to learn that you did not feel supported.Please rest assured that we are committed to the satisfaction of our guests and we take all feedback seriously. We hope to have the opportunity to better serve you in the future.Kind regards,Orestes Almaguer, General Manager