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Reviews of Majestic Colonial Punta Cana - All Inclusive

4 out of 5
Majestic Colonial Punta Cana - All Inclusive
Carretera El Macao, Punta Cana, La Altagracia

Reviews

8.6

Excellent

Rating 10 - Excellent. 2305 out of 3975 reviews" "
Rating 8 - Good. 904 out of 3975 reviews" "
Rating 6 - Okay. 371 out of 3975 reviews" "
Rating 4 - Poor. 210 out of 3975 reviews" "
Rating 2 - Terrible. 185 out of 3975 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 8 nights in May 2024

10/10 Excellent

Sheryl Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely love everything about this place! The staff was excellent and very helpful. Henry, our butler was fantastic and Rudy from the entertainment staff was kind and friendly. No complaints!
Stayed 6 nights in May 2024
Response from Cynthia Lebron on 26 May 2024
Dear Valued Guest,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Taylor Isabella Doreen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and clean and safe location. Would recommend to many people.
Stayed 9 nights in May 2024
Response from Cynthia Lebron on 26 May 2024
Dear Valued Guest,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Roseann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property amazing staff great food
Stayed 6 nights in May 2024
Response from Cynthia Lebron on 26 May 2024
Dear Valued Guest,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Youdon

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was very nice, family friendly. Facilities were great, beach was very nice. Staff were very friendly and social. Just wished there were more buffet places to eat at, but rodeo grill had the best food there. We would def stay here again.
Stayed 5 nights in May 2024
Response from Cynthia Lebron on 26 May 2024
Dear Valued Guest,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Gian Luca Stephen Del

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most wonderful time on this resort! Friendly for all types, families, lovers, etc. the staff was amazing, everything was clean, you always felt taken care of, and the food was great. Beautiful pools, the ocean, just a dream. My favourite employee had to be Irwin. Irwin made sure that we were absolutely taken care of from the moment we arrived until we landed back in Canada! He was the most professional and helpful person we could’ve asked for. Always went above and beyond to make sure we were satisfied. We plan on coming back and hope to have Irwin helping us again!!
Stayed 7 nights in May 2024
Response from Cynthia Lebron on 26 May 2024
Dear Valued Guest,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.Sincerely,Customer Care at Majestic Resorts

8/10 Good

Madeline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property exceeded my expectations. The only thing I would change is the rooms are a little out dated. The food was authentic. The night activities were cool but what sold me was the staff. I love to travel and the staff at this resort are at the top of my list. We are definitely coming back soon.
Response from Cynthia Lebron on 26 May 2024
Dear Valued Guest,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Fredrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the room upgrade, the view, the casino and the drinks
Stayed 4 nights in May 2024
Response from Cynthia Lebron on 26 May 2024
Dear Valued Guest,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our stay! The steak, seafood, and hibachi restaurants were our favorite. The drinks were on point! Our room was clean and the AC worked great. The staff was very friendly.
Stayed 4 nights in May 2024
Response from Cynthia Lebron on 26 May 2024
Dear Valued Guest,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at this resort! Food variety was excellent at the buffet style restaurants, the specific style restraunts were great and the a la carte reastraunts were fantastic. So all in all food was excellent! Great veriety of activities during the day and the evening entertainment was fun. Beach was well kept and really enjoyed snorklung around the area. Will highly.consider going back to this resort!
Stayed 6 nights in May 2024
Response from Cynthia Lebron on 26 May 2024
Dear Valued Guest,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Pedro

Travelled with family, Travelled with group
Liked: Property conditions & facilities
Great food, good service and lovely place , thanks to all workers At this resort
Stayed 7 nights in May 2024
Response from Cynthia Lebron on 26 May 2024
Dear Valued Guest,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.Sincerely,Customer Care at Majestic Resorts

8/10 Good

Antonio D, Columbia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 5 nights in May 2024
Response from Cynthia Lebron on 26 May 2024
Dear Valued Guest,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.Sincerely,Customer Care at Majestic Resorts

8/10 Good

Angel Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good
Stayed 7 nights in May 2024
Response from Meybi Baez on 25 May 2024
Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

6/10 Okay

Georgeta

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Property grounds are beautiful and well maintained but the rooms are in dire need of an update (furniture is old, the AC barely worked, the small fridge didn't cool the beverages, the towels and the robes were warned out, etc.). Food options were good at the buffet but the a-la-carte was unsatisfactory (very limited menu options and small portions). This didn't look like a 5-star resort. We won't be back.
Stayed 7 nights in May 2024
Response from Meybi Baez on 25 May 2024
Thank you so much for your beautifully worded and detailed review.We can't tell you how sorry we are that your experience at our resort was not as you expected. There is nothing more important to us than the satisfaction of our valued customers, such as yourself. Therefore, in the most sincere way possible, we would like to apologize to you.However, we know that words and promises without real actions are not enough. Therefore, we would like to reiterate that we are working hard to ensure that this bad situation does not happen again, neither with you nor with any other of our customers.Thank you for sharing your experiences with us. We appreciate any and every opportunity to re-evaluate and improve.Sincerely, Customer Care at Majestic Resorts

6/10 Okay

teresa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
First off they barley provide anything to do at this resort . The casino doesnt open until 3 there is only one show a night that really isnt that good. Most of the staff especially the women are so rude and just not friendly at all. The food is absolutely horrible just thrown togther . They list all the things that are in the food and u order it to get just whatever they decided to put in it. The french restaurant was the only good food the hibachi was pretty good as well . Drinks were great though. It rained 2 days all day and the have nothing to do at all for those days. The DJ in the club plays the worst music . We paid for VIP what a joke there is nothing VIP about it dont waste your money. Even with VIP couldn't get into the restaurants if they were booked already and mind you when we got there they were already mostly booked luckily someone cancled and we got in but if i pay for VIP i shouldn't have to do that. Our butler Julio was the only best thing . The resort is beautiful but its just not enough to do and the beach was beautiful but they just need more activities and better food. Also women bring your own feminine products a box of tampons at their store was 33 dollars they are trying to take advantage to the fullest which is so wrong. Box of nerds candy was 12 dollar at their store just horrible. Then they have people there selling stuff likr a flea market pressuring you to buy stuff when your just trying to go to dinner just horrible . Would never come back .
Stayed 4 nights in May 2024
Response from Cynthia Lebron on 25 May 2024
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your stay with us by taking our survey. Your comments are incredibly valuable to us, as they help us in our continued effort to exceed guests’ expectations and experiences. We really appreciate you taking the time to share your thoughts with us. We have specifically noted your comments and would like to assure you that these are matters that we take very seriously. Our goal is to provide for each of our guests a fantastic visit and incredible memories and we regret that we did not accomplish this for you. We would like to extend to you our apology for any inconvenience you experienced during your stay due to the level of service you received. We strive to provide for our guests an exceptional experience in our resort through the hard work and know-how of our associates. It is very important to us that every guest receives this star treatment from our staff members and we are sorry to hear you didn’t feel you were treated in this manner. In addition, we have brought your comments to the immediate attention of the Senior Manager for review and improvement. Additionally, we will continue with training and developing the work of our associates to ensure that they are always able to satisfy our guests’ expectations. We hope you will give us another chance to do all in our power to make it up to you on your next visit. Sincerely, Customer Care Majestic Resorts

8/10 Good

Khatereh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was absolutely beautiful. The only issue we had was if you’re a vegan/vegetarian there aren’t many options for you dining wise. Otherwise we had a fabulous time.
Stayed 3 nights in May 2024
Response from Cynthia Lebron on 25 May 2024
Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Courtney Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have thought of everything to make sure you have a comfortable vacation. Whether you want to lounge the whole time or be active, they've thought of it all!
Stayed 6 nights in Mar 2024
Response from Cynthia Lebron on 25 May 2024
Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

KAREN

Stayed 4 nights in May 2024
Response from Cynthia Lebron on 25 May 2024
Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Lourdes

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay.
Stayed 3 nights in May 2024
Response from Cynthia Lebron on 24 May 2024
Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

AIDIMAR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2024
Response from Natacha Pérez on 24 May 2024
Dear.Aidimar,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Jesus Fabian, hialeah gardens

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent four nights at the hotel with my wife and enjoy every second. The staff was wonderful and we also enjoyed the food that was provided at the restaurants. We have been there before and plan to return.
Stayed 3 nights in May 2024
Response from Natacha Pérez on 24 May 2024
Dear. Jesus Fabian,Firstly, the entire team of Majestic Resorts wants to thank you for sharing your experience with the rest of the community. We are grateful that you and your family enjoyed your vacation at our hotel Majestic Resorts; and that you were able to enjoy all the amenities, shows, restaurants, and areas of our property.Once again, thank you for sharing such a lovely review and we look forward to hosting you again soon for what is sure to be another spectacular holiday.Sincerely,Customer Care, At Majestic Resorts

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the majestic colonial for 6 days. It was an amazing time. Stayed at the colonial club adults only part of the hotel which includes a butler which never seen him after we checked in. Besides that everything was amazing. Staff is very friendly and entertainment crew was amazing.
Stayed 5 nights in May 2024
Response from Natacha Pérez on 24 May 2024
Dear. Randy,Thank you sincerely for your compliments on our resort.We would like to extend our apologies for any inconvenience you experienced during your stay. Please be assured that it's never our intention to inconvenience our guests by any means, but sometimes shortcomings may arise and we always strive to fix them as soon as possible.It was our pleasure to have you as our guests and we are truly delighted to know that your stay.Sincerely,Customer Care, At Majestic Resorts

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Cynthia Lebron on 24 May 2024
Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

KEITH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time the family has been to Dominican Republic let alone a resort. The Majestic Colonial was very nice. It was well maintained and the grounds were kept immaculate. The food was good, not fantastic but good. Nobody came home at the same weight so we definitely ate. There is a limited selection of beer available but plenty of liquor. The beach was beautiful but there was a whole lot of Sargasso seaweed that kept washing up so we had to contend with that. The staff was very friendly. Knowing a little bit of Spanish helps out a lot since some crew members did not speak English. There was plenty of chairs available at the beach so that was never an issue. I would go to Majestic resorts again. Maybe this time try the Elegance.
Stayed 8 nights in May 2024
Response from Cynthia Lebron on 23 May 2024
Dear Valued Guest,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Deanna Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing experience! Beautiful property amazing beach great people very accommodating very clean and amazing food!
Stayed 4 nights in May 2024
Response from Cynthia Lebron on 23 May 2024
Dear Valued Guest,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort for the price. Highly recommend getting the Colonial Club VIP package which we did.
Stayed 5 nights in May 2024
Response from Cynthia Lebron on 23 May 2024
Dear Valued Guest,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.Sincerely,Customer Care at Majestic Resorts

6/10 Okay

Michele A

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is well-maintained. Food needs improvement was often overcooked and salty entertainment was not as good as when we stayed May 2023.
Stayed 7 nights in May 2024
Response from Natacha Pérez on 23 May 2024
Dear. Michele A.Your feedback is greatly appreciated, and we sincerely apologize for the unpleasant experience you encountered during your stay.Rest assured that we will thoroughly analyze each of your comments to implement the necessary corrective measures. Your valuable input serves as a guide for our ongoing improvements.We hope for the opportunity to host you once more in the future, ensuring a much more enjoyable and memorable experience.Kind regards,Customer Care at Majestic Resorts

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful, staff was amazing and food was very good
Stayed 7 nights in May 2024
Response from Natacha Pérez on 23 May 2024
Dear. Kimberly,Firstly, the entire team of Majestic Resorts wants to thank you for sharing your experience with the rest of the community. We are grateful that you and your family enjoyed your vacation at our hotel Majestic Mirage; and that you were able to enjoy all the amenities, shows, restaurants, and areas of our property.Once again, thank you for sharing such a lovely review and we look forward to hosting you again soon for what is sure to be another spectacular holiday.Sincerely,Customer Care, At Majestic Resorts

10/10 Excellent

Tierra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t have ANYTHING bad to say about this resort. A TIME WAS HAD ! Every place will have it ups and downs. But we really enjoyed our stay, we had room 3213 it is a pool view club side. The buffet by the beach was definitely our favorite and the bar in the lobby made the best drinks. With that being said 🗣️DO NOT WALK , RUN TO THIS RESORT!
Stayed 3 nights in May 2024
Response from Natacha Pérez on 23 May 2024
Dear.Tierra,We really appreciate that you have taken the time to share your experience.Thank you so much for sharing with us and future travelers your first impressions of our property and wonderful memories of this stay. It is for all of us such an honor and joy to read that this has been one of your favorite stays. Our commitment is to make each stay super, and we hope you have many more outstanding vacation experiences at our Majestic properties.We hope to see you many more times for even more splendid vacation experiences.Sincerely,Customer Care, At Majestic Resorts

8/10 Good

Teyunett Isabel Gutiérrez

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good staff but conditions not to good
Stayed 4 nights in May 2024
Response from Jessica Matos on 22 May 2024
Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Brandy Lynn

Travelled with family
Liked: Amenities, property conditions & facilities
It was a very peaceful area with many different people that were helpful. Beautiful resort and wonderful nice people.
Stayed 5 nights in May 2024
Response from Jessica Matos on 22 May 2024
Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing time! The staff was amazing they all went out of their way to accommodate and to make us happy. They are all full of positive energy!! We had the best butler ever!!! Edith was excellent! Reliable! Attentive to all our needs. She was on top of everything! She made our stay the best! Excellent! I want to go back but I want Edith to be my butler again!!
Stayed 3 nights in May 2024
Response from Jessica Matos on 22 May 2024
Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

ERIC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I love the staff. I love the shows in the evening breakfast lunch and dinner. Everything was absolutely excellent.
Stayed 4 nights in May 2024
Response from Jessica Matos on 22 May 2024
Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Natacha Pérez on 23 May 2024
Dear. Isabelle,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Jocelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Beautiful Resort. Great pool!
Stayed 7 nights in May 2024
Response from Natacha Pérez on 22 May 2024
Dear.Jocelyn,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Our objective is to provide exceptional vacation experiences for all our guests and we are pleased to see that our staff went above and beyond to ensure you had a wonderful and memorable stay with us. We hope to see you many more times for even more splendid vacation experiences.Sincerely,Customer Care, At Majestic Resorts

10/10 Excellent

Marcus, Oak Lawn

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at the Majestic Colonial was outstanding. The customer service was amazing. We had butler who’s name was Samuel is service and knowledge of the resort was impeccable. We will be back
Stayed 4 nights in May 2024
Response from Natacha Pérez on 22 May 2024
Dear.Marcus,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Our objective is to provide exceptional vacation experiences for all our guests and we are pleased to see that our staff went above and beyond to ensure you had a wonderful and memorable stay with us. We hope to see you many more times for even more splendid vacation experiences.Sincerely,Customer Care, At Majestic Resorts

10/10 Excellent

Edward, Shiremanstown

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Majestic Colonial is our go to destination in Punta Cana. The resort is relatively close to the airport, it is just the right size with everything in walking distance, it is CLEAN, the staff are awesome and the dining options are great. This was our 11th time visiting and cant wait to go back again next year.
Stayed 4 nights in May 2024
Response from Meybi Baez on 22 May 2024
Dear Valued Guest,We thank you infinitely for sharing with us, and with future travelers, such wonderful comments about your recent experience on our property. It is a pleasure to know that we have exceeded your expectations and that you enjoyed our beautiful facilities and excellent service from our entire team, who are always focused on providing the best care.We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic.Sincerely,Customer Care, At Majestic Resorts

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Jessica Matos on 22 May 2024
Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

JENNIFER ANN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
couldn't ask for a more perfect vacation
Stayed 5 nights in May 2024
Response from Cynthia Lebron on 21 May 2024
Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Brian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked that there were a bunch of swim up bars breakfast hours need to be longer
Stayed 4 nights in May 2024
Response from Cynthia Lebron on 21 May 2024
Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

8/10 Good

Sandee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great resort to spend our 25th Wedding Anniversary. The staff was very nice and helpful. The room was clean and kept stocked with drinks and snacks for us. Thanks Majestic Colonial for a once in a lifetime vacation.
Stayed 8 nights in May 2024
Response from Cynthia Lebron on 21 May 2024
Dear Valued Guest,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Yrdeliza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to all the staff at the Majestic Colonial for being so so amazing. Thank you especially to DAREL our butler, who went above and beyond to offer amazing service. Food, entertainment, the rooms - incredible!
Stayed 3 nights in May 2024
Response from Cynthia Lebron on 21 May 2024
Dear Valued Guest,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Jerel Deon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 4 nights in May 2024
Response from Cynthia Lebron on 21 May 2024
Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Jiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Meybi Baez on 22 May 2024
Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

4/10 Poor

ayush

Liked: Staff & service
Stayed 3 nights in May 2024
Response from Cynthia Lebron on 21 May 2024
Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

2/10 Terrible

Cindy Sue

Never seen room services. And faculty needs update.
Stayed 4 nights in May 2024
Response from Cynthia Lebron on 20 May 2024
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your stay with us by taking our survey. We sincerely apologize for the delay in our response as it is really important for us to receive feedback from our clients. Your comments are incredibly valuable to us, as they help us in our continued effort to exceed guests’ expectations and experiences. We really appreciate you taking the time to share your thoughts with us. We have specifically noted your comments and would like to assure you that these are matters that we take very seriously. Our goal is to provide for each of our guests a fantastic visit and incredible memories and we regret that we did not accomplish this for you. We would like to extend to you our apology for any inconvenience you experienced during your stay due to the level of service you received. We strive to provide for our guests an exceptional experience in our resort through the hard work and know-how of our associates. It is very important to us that every guest receives this star treatment from our staff members and we are sorry to hear you didn’t feel you were treated in this manner. In addition, we have brought your comments to the immediate attention of the Senior Manager for review and improvement. Additionally, we will continue with training and developing the work of our associates to ensure that they are always able to satisfy our guests’ expectations. We hope you will give us another chance to do all in our power to make it up to you on your next visit. Sincerely, Customer Care Majestic Resorts

10/10 Excellent

Donnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful and staff was very friendly and accommodating. Overall A
Stayed 5 nights in May 2024
Response from Cynthia Lebron on 20 May 2024
Dear Valued Guest,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.Sincerely,Customer Care at Majestic Resorts

8/10 Good

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities
The resort was quiet and no long lines. All of the staff was very friendly and helpful especially Luis at the front desk.
Stayed 3 nights in May 2024
Response from Cynthia Lebron on 20 May 2024
Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Stacey, Crandall

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our butler, Henry was exemplary! He addressed concerns and met all of our needs, super friendly and very professional. He even had our room decorated for our anniversary with Rose petals and champagne
Stayed 5 nights in May 2024
Response from Cynthia Lebron on 20 May 2024
Dear Valued Guest,Your feedback is greatly appreciated, and we sincerely apologize for the unpleasant experience you encountered during your stay.Rest assured that we will thoroughly analyze each of your comments to implement the necessary corrective measures. Your valuable input serves as a guide for our ongoing improvements.We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Sulinnette

Liked: Cleanliness, staff & service, property conditions & facilities
Love it there. Food is really good.
Stayed 4 nights in May 2024
Response from Cynthia Lebron on 20 May 2024
Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts