Check in was delayed over an hour bc our room wasn’t ready. We were appointed a “concierge “ person while we had to wait, who is ultimately someone who will try to push you into a timeshare like breakfast the next day. Just say no! Even though they really don’t give you that choice in the beginning!!When we checked into our room is was dirty, dusty and out dated. The jacuzzi tub was rusty and had green sludge coming from the ports. Dusty dirty light switches, dirty soap holder, dirty floor, open half empty water bottle in our fridge, fridge did not work, tv didn’t work, room felt hot and bed felt moist. We immediately both felt sinus issues after checking in. All of the rooms beside us were updated beside ours. I reached out to change rooms, it took over 24 hrs to hear back and the only option was a room change the night before we left (we were leaving at 0900am) that just didn’t make sense! We asked for our broken fridge to be restocked twice-and nothing!!! Due to late check in on their behalf, we could not make a dinner reservation, they would not accommodate us, so we had the buffet which is sub par at most.
The beach was absolutely beautiful and the staff is very friendly.
If you do decide to stay, make your dinner reservations as soon as you check in. There are limited reservations and you will not want to be confined to the buffet your whole stay.
Overall, this was a huge waste of money, I wanted to make my husbands Birthday special and that just didn’t happen.