On the beach, sun-loungers, beach towels, beach massages

Reviews of Barceló Bávaro Beach - Adults Only - All Inclusive

4 out of 5
Barceló Bávaro Beach - Adults Only - All Inclusive
Carretera Bávaro Km. 1, Playa Bávaro, Punta Cana, La Altagracia

Reviews

8.6

Excellent

Rating 10 - Excellent. 1060 out of 1912 reviews" "
Rating 8 - Good. 455 out of 1912 reviews" "
Rating 6 - Okay. 218 out of 1912 reviews" "
Rating 4 - Poor. 95 out of 1912 reviews" "
Rating 2 - Terrible. 84 out of 1912 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Abbey Sage

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing! Just remember that this is a massive property so sometimes it takes time for things to get done. Also, don’t order room service at night. This was literally the only thing we had problems with, they would not bring us our food in the after hours menu. But other than that it was amazing! Really the only problem we had was the room service.
Stayed 6 nights in Mar 2024
Response from Sandy on 27 Mar 2024
Dear Abbey, we would like to thank you for the review you shared after your visit to our Barceló Bávaro Beach Adults Only hotel. Please accept our apologies for the service imperfection you describe when ordering your meal through our room service team, there is no excuse for details to be overlooked mostly because we wish to ensure satisfying dining experiences for our guests both when visiting our restaurant and ordering in the room. Rest assured that your comments will assist our team to avoid this from happening in the future. However, we are glad to know that you enjoyed your visit. Thank you again for this review of your stay with us, we look forward to serving you again. Best regards, Sandy Pfeil Director

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, well maintained
Stayed 7 nights in Mar 2024
Response from Sandy on 26 Mar 2024
Dear David, we thank you for choosing Barceló Bávaro Beach for your vacation and for sharing your rating with the online community. We are glad that you enjoyed your stay with us, we hope to have the opportunity to serve you again in the future. Best regards, Sandy Pfeil Director

10/10 Excellent

Arsalan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay
Stayed 4 nights in Mar 2024
Response from Sandy on 25 Mar 2024
Dear Arsalan, we thank you for choosing Barceló Bávaro Beach for your vacation and for sharing your rating with the online community. We are glad that you enjoyed your stay with us, we hope to have the opportunity to serve you again in the future. Best regards, Sandy Pfeil Director

8/10 Good

Amarilis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the beach and the tranquility. Most of the staff were friendly. Dining options were really good. We loved Santa Fe Restaurant. The Churrasco was excellent.
Stayed 7 nights in Mar 2024
Response from Sandy on 25 Mar 2024
Dear Amarilis, we would like to thank you for the review you shared after your visit to our Barceló Bávaro Beach Adults Only hotel and we are delighted to read that we were able to meet your vacation expectations. We thank you for choosing our hotel and we hope to have the opportunity to serve you again in the future. Kind regards, Sandy Pfeil Director

8/10 Good

MIHAELA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms need to be updated and the food was very bland
Stayed 6 nights in Mar 2024
Response from Sandy on 25 Mar 2024
Dear Mihaela, thank you for your insights following your recent holiday experience at our Barceló Bávaro Beach Adults Only. Please accept our sincere apologies for any inconvenience you may have experienced during your stay. We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Sandy Pfeil Director

6/10 Okay

Sandra

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We stayed at the adults only section and were very disappointed to find that they allowed smoking everywhere except in the restaurants and rooms. Also there was only 1 restaurant and 2 buffets, and you had to pay extra to eat at many of the restaurants on the family side as well as room service. Disappointing.
Stayed 6 nights in Feb 2024
Response from Sandy on 25 Mar 2024
Dear Sandra, we want to express our understanding towards your concern regarding our smoking customers. However, it is important to note that we are complying with Dominican legislation, which grants clients the right to smoke in outdoor areas of our local hotels. We reaffirm that we have outdoor areas for both smokers and non-smokers. We sincerely regret the inconvenience this caused during your stay and we lament reading that we fell short of your expectations on this occasion, we will make sure to discuss your critics with our team. We thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again. Kind regards, Sandy Pfeil Director

10/10 Excellent

Sharvi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time. You can access the main Barcelo Palace as well. About a 10-15 min walk but they also have a train that runs between the properties. There’s a golf course and other attractions and amenities as well.
Stayed 5 nights in Feb 2024
Response from Sandy on 23 Mar 2024
Dear Sharvi, we would like to thank you for the review you after your visit to our Barceló Bávaro Beach Adults Only hotel and we are delighted to read that we were able to meet your vacation expectations. We thank you for choosing our hotel and we hope to have the opportunity to serve you again in the future. Kind regards, Sandy Pfeil Director

10/10 Excellent

Michelle Leanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, beautifully maintained beaches. Adults only was very quiet.
Stayed 6 nights in Mar 2024
Response from Sandy on 23 Mar 2024
Dear Michelle, we would like to thank you for the review you have shared with us after your visit to our Barceló Bávaro Beach Adults Only hotel. We are happy to know that you enjoyed your stay. We thank you for choosing our hotel and we hope to have the opportunity to serve you again in the future. Kind regards, Sandy Pfeil Director

8/10 Good

Bryan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Excellent beach, good food, rooms need some updating
Stayed 6 nights in Mar 2024
Response from Sandy on 22 Mar 2024
Dear Bryan, we would like to thank you for the review you have shared with us after your visit to our Barceló Bávaro Beach Adults Only hotel. We are happy to know that you enjoyed your stay. We are always trying to improve, and your comments are crucial to our future success. We thank you for choosing our hotel and we hope to have the opportunity to serve you again in the future. Kind regards, Sandy Pfeil Director

8/10 Good

Julie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
The beach and the Dominican Restaurant/buffet were the absolute best things on our vacation! We wanted an adult only vacation and had just that while on the adult only section of the beach. A perfect way to read many books, swim in the beautiful ocean, and unwind. The bonus upgrade to a suite in the Princess Bávaro resort was very generous and gave us access to more restaurants.
Stayed 9 nights in Mar 2024
Response from Sandy on 20 Mar 2024
Dear Julie, we would like to express our gratitude for the comments you made about your recent visit, they help us understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to know that you enjoyed your vacation at our Barceló Bávaro Beach Adults Only hotel. Once again, we thank you for this wonderful opinion, it has been a pleasure for us to read and we hope to serve you again soon. Kind regards, Sandy Pfeil Director

8/10 Good

Sylvie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed in this Adult Only resort twice now. We really enjoyed our stay. The staff is absolutely great! Even some staff (Arial) recognizing us from one year to the next. The food is delicious. Our favourite restaurant is always Chez Gourmet. The cleanliness is very good and most staff are able to communicate the basic English. All in all a great experience!
Stayed 7 nights in Mar 2024
Response from Sandy on 19 Mar 2024
Dear Sylvie, We would like to express our gratitude for the comments you made about your recent visit, they help us understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to know that you enjoyed your vacation at our Barceló Bávaro Beach Adults Only hotel. Once again, we thank you for this wonderful opinion, it has been a pleasure for us to read and we hope to serve you again soon. Kind regards, Sandy Pfeil Director

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the entire property. Only thing we didn't care for was the very loud music the party boats played all afternoon each day just off shore. Some is OK but it got very annoying after the the 4th t0 7th day. Could hear the constant screaming of the partiers and heavy repetitive "music"
Stayed 8 nights in Mar 2024
Response from Sandy on 13 Mar 2024
Dear Eric, thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Please accept our sincere apologies for the inconveniences you experienced. However, we are delighted to know that you enjoyed your stay. Thank you once again for choosing our hotel for your vacation, we hope to have the opportunity to serve you in the future. Best regards, Sandy Pfeil Director

10/10 Excellent

Pawel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on beach, good food selection in buffet ,very good restaurants, we had room on 3 rd floor with ocean view and it was great but AC was not working properly. Definitely will come back.
Stayed 6 nights in Mar 2024
Response from Sandy on 11 Mar 2024
Dear Pawel, thank you for your insights following your recent holiday experience at our Barceló Bávaro Beach Adults Only. Regarding the air-conditioning, we are sorry there was a problem with the functioning of the system in your room. However, it is a pleasure to know that in general you enjoyed your stay. Thank you again for this review of your stay with us, we look forward to your next visit. Best regards, Sandy Pfeil Director

10/10 Excellent

Stacey

Liked: Amenities, property conditions & facilities
We enjoyed our vacation. Everything was great food, hospitality, entertainment, staff and transportation around resort. Only complaint tv didn’t work in our room. We brought this issue to resort attention but to no avail. Otherwise we had an amazing time,
Stayed 3 nights in Mar 2024
Response from Sandy on 11 Mar 2024
Dear Stacey, thank you for your insights following your recent holiday experience at our Barceló Bávaro Beach Adults Only. We apologize for the technical issue you encountered; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis and we will make sure that the procedure is being reinforced. However, we are glad to know that you enjoyed your stay. We thank you for sharing your review with the online community, we look forward to having the opportunity to serve you again in the future. Best regards, Sandy Pfeil Director

10/10 Excellent

Helene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on an incredible beach with great dining options
Stayed 2 nights in Mar 2024
Response from Sandy on 11 Mar 2024
Dear Helene, we thank you for choosing Barceló Bávaro Beach for your vacation and for sharing your rating with the online community. We are glad that you enjoyed your stay with us, we hope to have the opportunity to serve you again in the future. Best regards, Sandy Pfeil Director

10/10 Excellent

Madeleine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and I stayed for a week and had an amazing time! Everyone was so nice and accommodating. We had his birthday here and they left us a cake and a gift in our room with a lovely letter wishing him a happy birthday. Amazing time and so beautiful!!
Stayed 7 nights in Mar 2024
Response from Sandy Pfeil Director on 9 Mar 2024
Dear Madeleine,We would like to thank you for having chosen our property to celebrate you boyfriends birthday, we are thrilled that have enjoyed your stay among to us. We are fascinated that you make us part of your memories The entire team work very hard to ensure a high standard of service and a warm memorable experience. We look forward to welcoming you back very soon. Best regards,

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atmosphere
Stayed 5 nights in Mar 2024
Response from Sandy on 13 Mar 2024
Dear Anthony, we thank you for taking the time to share your rating about your recent stay at our Barceló Bávaro Beach Adults Only hotel. We look forward to serving you again soon. Best regards, Sandy Pfeil Director

2/10 Terrible

Sabrina

Travelled with partner
Nothing
Stayed 9 nights in Feb 2024

6/10 Okay

Maria

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
My room was on the first floor next to the elevator, next to the service station, next to the walkway and next to the road…it was extremely noisy. There is no sound proofing so you can hear other guests talking and dragging furniture. I requested to be moved and finally got moved to the palace portion of Barceló. The room was very dirty and smelly. Since it was on the second floor I was able to air it out. But bathroom, shower and other areas of the room had dirt on walls, bathroom door, shower stall never cleaned and room very dusty. Unable to sit on patio if the people above you used the jacuzzi because there was no plumbing and the water ran from upper floor to the ground…nasty!
Stayed 14 nights in Feb 2024
Response from Sandy Pfeil Director on 9 Mar 2024
Dear Maria, We appreciate you reaching out on Expedia to notify us of your concerns related to your recent stay at our Barceló Bavaro Grand Resort. We do apologize that you have experienced inconsistency in our service, we have read your review with our Outmost attention and will take note of your constructive remarks. Thorough the room condition is an absolute must for Barceló and we follow very strict protocols to guarantee satisfying results regarding hygiene and cleanliness in our hotels, for future occasions we strongly encourage you to contact our front desk in the event of finding any area of uncleanliness , this will give us an opportunity to bring your remarks to the attention of our housekeeping management. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to host you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards

8/10 Good

Zikomo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We called for towels and they didn’t come until the next day. Other than that, the hotel was great. Food was ok.
Stayed 4 nights in Mar 2024
Response from Sandy on 7 Mar 2024
Dear Zikomo, we appreciate you taking the time to share your rating about your recent stay at our Barceló Bávaro Beach Adults Only hotel. Please accept our sincerest apologies for the towel inconvenience you experienced during your stay. We look forward to serving you again and to have the opportunity to exceed your expectations in a not-too-distant future. Best regards, Sandy Pfeil Director

10/10 Excellent

Laura Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay very much. Service was great across the board.
Stayed 7 nights in Feb 2024
Response from Sandy on 7 Mar 2024
Dear Laura, we thank you for choosing Barceló Bávaro Beach for your vacation and for sharing your rating with the online community. We are glad that you enjoyed your stay with us, we hope to have the opportunity to serve you again in the future. Best regards, Sandy Pfeil Director

10/10 Excellent

Stacy, Commack

Stayed 5 nights in Feb 2024
Response from Sandy on 22 Mar 2024
Dear Stacy, we thank you for choosing Barceló Bávaro Beach for your vacation and for sharing your rating with the online community. We look forward to having the opportunity to serve you again in the future. Best regards, Sandy Pfeil Director

6/10 Okay

Tammy Jo

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
Will not be using this resort in the future.
Stayed 9 nights in Feb 2024
Response from Sandy on 4 Mar 2024
Dear Tammy, we are very disappointed to see the rating you have given to your experience at Barceló Bávaro Beach Adults Only, and we are sorry that we did not meet your expectations during your visit. We would have liked to know more about your dissatisfaction with our services. In the hope of regaining your confidence in the future, please do not hesitate to contact our reception team during your visit to let us know how we can improve your stay. Kind regards, Sandy Pfeil Director

10/10 Excellent

Denise

Liked: Cleanliness
Stayed 8 nights in Feb 2024
Response from Sandy on 2 Mar 2024
Dear Denise, we thank you for choosing Barceló Bávaro Beach for your vacation and for sharing your rating with the online community. We look forward to having the opportunity to serve you again in the future. Best regards, Sandy Pfeil Director

10/10 Excellent

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The layout of the facility was great. We stayed in the Adults section of the resort and was able to walk/take train to the Grand Palace. Loved the relaxed atmosphere in the adults section, but if you wanted more action, loud music then you can walk to the grand palace section for all that. The resort also offered free kayaking, catamaran sailing and other activities. Buffet was okay but we reserved dinner each night at the resort restaurants and the food was great!
Stayed 5 nights in Feb 2024
Response from Sandy on 29 Feb 2024
Dear Cheryl, we thank you for choosing Barceló Bávaro Beach for your vacation and for sharing your rating with the online community. We are glad that you enjoyed your stay with us, we hope to have the opportunity to serve you again in the future. Best regards, Sandy Pfeil Director

6/10 Okay

Gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice. Food was good. Pool was very well maintained! Didn’t like how many reported times it took problems to get solved in our room. Long walks would have been nice to be carted… especially if you were VIP.
Stayed 6 nights in Feb 2024
Response from Sandy on 29 Feb 2024
Dear Gary, we wish to extend our sincerest apologies for the issues you encountered during your stay. It's truly disheartening to hear that the condition of the room did not meet your expectations, and that you experienced issues. We genuinely appreciate your input and the opportunity to make amends. Your insights will be shared with our team to ensure that necessary improvements are made. Thank you for bringing these inconsistencies to our attention, and we hope to have the opportunity to welcome you back in the future to provide a more positive experience. Kind regards, Sandy Pfeil Director

10/10 Excellent

kent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time at this resort, can't imagine staying anywhere else in Punta Cana. Access to beach, friendly and helpful staff. Only area for improvement I could reach for is room cleaning, frequently did not have coffee or fresh hand towels.
Stayed 6 nights in Feb 2024
Response from Sandy on 28 Feb 2024
Dear Kent, we would like to thank you for choosing our Barceló Bávaro Beach Adults Only hotel for your vacation, as well as for taking the time to share your feedback on your experience with us. We are always trying to improve, and your comments are crucial to our future success. We have read them carefully and we assure you that they will be considered. We thank you for choosing our hotel for your vacation and we hope to have the opportunity to serve you again in the future. Best regards, Sandy Pfeil Director

8/10 Good

Louise

Travelled with partner
Liked: Property conditions & facilities
Been to this property many times Love choice of restaurants beach family activities something for everyone Great Staff We had a beautiful Ocean Front Room with our own pool area
Stayed 10 nights in Feb 2024
Response from Sandy on 28 Feb 2024
Dear Louise, thank you for your insights following your recent holiday experience at our Barceló Bávaro Beach Adults Only. It is always our goal to achieve maximum customer satisfaction and we are delighted to read that your holiday was an enjoyable one. Thank you for choosing our hotel for your holiday, we look forward to having the opportunity to serve you again in the future. Kind regards, Sandy Pfeil Director

6/10 Okay

Lexa

Travelled with group
Liked: Cleanliness, staff & service
We stayed at the adults only side of the resort. The rooms are outdated. The resort itself is huge and there is a lot to do. The staff had a lot of activities if the weather was poor. The food was very mediocre. Only options for breakfast or lunch is the buffet. The buffet food is always the same and doesn’t change much. The food is warm at best. You have to make reservations for the restaurants right away when you get there or you won’t get in. We read a lot of reviews before we left about staff not being friendly, we never had that experience all of the staff was very nice. The beach was beautiful. The resort was overall decent. I don’t know if I would come back but it was nice
Stayed 7 nights in Feb 2024
Response from Sandy on 28 Feb 2024
Dear Lexa, thank you for your insights following your recent holiday experience at our Barceló Bávaro Beach Adults Only. Please accept our sincere apologies for not meeting your expectations. We always look for ways to improve and your comments are crucial to our future success. Thank you once again for making us your choice hotel, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not-too-distant future. Best regards,Sandy Pfeil Director

4/10 Poor

Yesenia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No room service the rooms were not clean no towels. The food was not that great. The buffets were better then the restaurant’s overall it was not that great but made the best out of it
Stayed 3 nights in Feb 2024
Response from Sandy on 28 Feb 2024
Dear Yesenia, thank you for your insights following your recent holiday experience at our Barceló Bávaro Beach Adults Only. Please accept our sincere apologies for any inconvenience you may have experienced during your stay. We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Sandy Pfeil Director

2/10 Terrible

Jeffrey Brian

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly, very disappointing. It was our 30th wedding anniversary and we planned this supposedly amazing trip and unfortunately was far below average. We've vacationed with Barcelo for nearly 25 years and have never complained until now, the quality & service is what kept us coming back. The adults only resort was run down and didn't match the internet expectations. We chose to downgrade to the Palace because we knew the quality was far superior than this upcharged Adults Only Resort Room. Room was dingy & dirty. We explained to multiple management that we were celebrating our 30th wedding anniversary and not one even bothered to say congrats or thanks for celebrating with us. We will not be back to this resort and will think twice about booking or referring others to Barcelo after this negative experience. Sincerely- Heather & Jeff White
Stayed 5 nights in Feb 2024
Response from sandy on 2 Mar 2024
Dear Heather and Jeff White,We are sincerely sorry to hear about your disappointing experience during such a special occasion as your 30th wedding anniversary. It deeply troubles us to learn that the quality and service fell short of your expectations, especially considering your longstanding relationship with Barcelo.Please accept our heartfelt apologies for the condition of the room and the lack of acknowledgment of your milestone celebration. Your feedback is invaluable to us, and we assure you that we are taking your concerns seriously to address and improve upon the issues you've raised.We understand the significance of celebrating such a momentous occasion, and we deeply regret that we did not meet your expectations in providing a memorable experience.We truly appreciate your loyalty over the years and are saddened to hear that this experience has led you to reconsider future visits to our resort. We hope you can grant us another opportunity in the future to regain your trust and provide you with the exceptional service and quality experience you deserve.We are committed to making things right and ensuring your satisfaction.Warm regards,Sandy Pfeil

6/10 Okay

Camden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is fantastic, but the food is very bad.
Response from Sandy on 26 Feb 2024
Dear Camden, we appreciate your review after your recent visit. We are always trying to improve, and your feedback is crucial to our future success. We are very sad and disappointed to read your dissatisfaction with the culinary experiences, at Barceló we know that meals are an important aspect of our guests' vacation experience. Therefore, we will make sure to take your opinion into account to improve our services in this regard. We thank you for choosing our hotel for your vacation and we hope to have the opportunity to serve you again in the future. Kind regards, Sandy Pfeil Director

8/10 Good

Terri

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Open beaches. Variety of food. Bartenders fun and gave great service. Stayed at Beach but found activities and atmosphere more fun on Palace side. Expected more entertainment and poolside game / music n dancing on adult side. Had trouble finding events like dance, yoga, stretch. Overall enjoyed the Dominican climate
Stayed 7 nights in Feb 2024
Response from Sandy on 26 Feb 2024
Dear Terri, thank you for sharing your review on your recent holiday experience at our Barceló Bávaro Beach Adults Only hotel. We are dissapointed to read that our entertainment program did not meet your expectations and your comments will be shared with our head of deparment for improvement. We would like to let you know that we have the activities you mentioned and, for a future stay, you can find in our lobby the events schedule displayed. We thank you for choosing our hotel for your vacation and hope to have the opportunity to serve you again in the future.Kind regards, Sandy Pfeil Director

10/10 Excellent

Selda

Liked: Staff & service, amenities
Stayed 6 nights in Feb 2024
Response from Sandy on 20 Mar 2024
Dear Selda, we thank you for taking the time to share your rating about your recent stay at our Barceló Bávaro Beach Adults Only hotel. We look forward to serving you again soon. Best regards, Sandy Pfeil Director

8/10 Good

Peter

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly. There was one lady, her name was maria, she worked mornings at the buffet in the adults only, she was so cheery. The pool was nice. I just found it odd that the adults only side didnt have a swim up bar but the side with kids did. For the rooms, the bathrooms were a bit small, the shower had glass wall so the water wouldnt go on the floor, that should of went back further because water still ended up on the floor. I would stay here again. It was a fun time
Stayed 7 nights in Feb 2024
Response from Sandy on 22 Feb 2024
Dear Peter, thank you for your insights following your recent holiday experience at our Barceló Bávaro Beach Adults Only. Please accept our sincere apologies for all the inconveniences you experienced during your stay. However, we are delighted to read that your holiday was an enjoyable one. We always look for ways to improve and your comments are crucial to our future success, thank you for choosing our hotel for your holiday and we very much look forward to having the opportunity to serve you again in the future. Kind regards, Sandy Pfeil Director

10/10 Excellent

JOSE A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service provide for any employee at Barcelo Bavaro Beach adults only high recomended
Stayed 4 nights in Feb 2024
Response from Sandy on 20 Feb 2024
Dear Jose, we would like to thank you for the review you shared after your visit to our Barceló Bávaro Beach Adults Only hotel. We appreciate your kind words about our team, and we are delighted to read that we were able to meet your expectations. Thank you for choosing our hotel, we hope to have the opportunity to serve you again in the future. Kind regards, Sandy Pfeil Director

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was nice and clean. Only thing is it’s hard to find a chair at the pool because people get up at the crack of dawn to reserve a chair. Even though it states that you can’t reserve chairs
Stayed 10 nights in Feb 2024
Response from Sandy on 20 Feb 2024
Dear William, we appreciate your comments after your recent visit. We are always trying to improve, and your feedback is crucial to our future success. Please accept our sincere apologies for the inconvenience with the pool chairs. We have taken good note of your remarks, and we will make sure to discuss your critics with our team. Thank you for choosing our hotel, we hope to have the opportunity to serve you again in the future. Kind regards, Sandy Pfeil Director

10/10 Excellent

Melissa

My 4th time going and it just gets better each time!
Stayed 5 nights in Feb 2024
Response from Sandy on 19 Feb 2024
Dear Melissa, we would like to thank you for the review you have shared with us after your visit to our Barceló Bávaro Beach Adults Only hotel. We are happy to know that you enjoyed your stay. We thank you for choosing our hotel and we look forward to serving you again. Kind regards, Sandy Pfeil Director

6/10 Okay

Anita F

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
They did not gave us a VIP treat I asked what is the difference between VIP and regular, and the answer was yes, the room grade, but the refrigerator was worse than the other rules, he didn’t have nothing special, only three beers
Stayed 3 nights in Feb 2024
Response from Sandy on 20 Feb 2024
Dear Anita, we would like to thank you for the review you shared after your visit to our Barceló Bávaro Beach Adults Only hotel. Please accept our sincere apologies for the inconvenience you experienced during your stay. Your comments will be share with the entire team for further revision. We appreciate the time you took to share your feedback, and it is our hope that you will give us the opportunity to better serve you in the future. Kind regards, Sandy Pfeil Director

10/10 Excellent

Jennifer

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish there was better entertainment in the adult section
Stayed 7 nights in Feb 2024
Response from Sandy on 19 Feb 2024
Dear Jennifer, we would like to thank you for the review you shared after your visit to our Barceló Bávaro Beach Adults Only hotel. We sincerely regret reading your disappointment with our entertainment program mostly because our team strives to provide our guests with a varied assortment of activities throughout the day and live shows in the evening, nevertheless we will make sure to discuss your comments with the head of entertainment for improvement. We thank you for choosing our hotel and we hope to have the opportunity to serve you again in the future. Kind regards, Sandy Pfeil Director

4/10 Poor

Issa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Sandy on 19 Feb 2024
Dear Issa, we are very disappointed to see the rating you have given to your experience at Barceló Bávaro Beach Adults Only, and we are sorry that we did not meet your expectations during your visit. We would have liked to know more about your dissatisfaction with our services. In the hope of regaining your confidence in the future, please do not hesitate to contact our reception team during your visit to let us know how we can improve your stay. Kind regards, Sandy Pfeil Director

6/10 Okay

Lori

Travelled with group
Disliked: Cleanliness
The property itself was very beautiful. I was not impressed with the rooms, to me they didn’t feel clean. Tub was very dirty sheets didn’t feel clean.
Stayed 7 nights in Feb 2024
Response from Sandy on 17 Feb 2024
Dear Lori, we appreciate your comments after your recent visit. We are always trying to improve, and your feedback is crucial to our future success. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future ocasion please do not hesitate to contact our reception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. Once again, we thank you for your review of our hotel and we hope to serve you again in the future. Kind regards, Sandy Pfeil Director

8/10 Good

Andrea

Stayed 5 nights in Jan 2024
Response from Sandy on 20 Mar 2024
Dear Andrea, we thank you for taking the time to share your rating about your recent stay at our Barceló Bávaro Beach Adults Only hotel. We look forward to serving you again soon. Best regards, Sandy Pfeil Director

2/10 Terrible

Sam

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Old buildings, water leaked from the room on top of us, they tried to fix it but it didn’t work. They didn’t change the room they didn’t care! I do t recommend at all!
Stayed 5 nights in Jan 2024
Response from Sandy on 22 Feb 2024
Dear guest, Dear Sam, we appreciate the time you spent to share your comments following your visit to our Barceló Bávaro Beach Adults Only hotel, our guests' feedback is of utmost importance to always ensure our demanding standards. We apologize for the issues you encountered; there is absolutely no excuse for details being overlooked, as all rooms must be thoroughly checked daily and we will ensure that the procedure is being reinforced. We sincerely lament reading that your stay was not as pleasant as it should have been, and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Best regards, Sandy Pfeil Director

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that we were able to go to the palace and have dinner and the use of their facilities
Stayed 5 nights in Feb 2024
Response from Sandy on 16 Feb 2024
Dear Cheryl, we would like to thank you for the review you have shared with us after your visit to our Barceló Bávaro Beach Adults Only hotel. We are happy to know that you enjoyed your stay. We thank you for choosing our hotel and we hope to have the opportunity to serve you again in the future. Kind regards, Sandy Pfeil Director

10/10 Excellent

Milena Cepeda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love expedia service. The upgrade to a oceanfront room was an absolute pleasure, thank you so much. Love everything about this property. Will definitely return ❤️
Stayed 4 nights in Feb 2024
Response from Sandy on 16 Feb 2024
Dear Milena, thank you for sharing your feedback about your recent vacation experience with us, our main goal is to ensure that we continue to provide unforgettable vacation experiences to our guests. It's wonderful to know that we were able to make your stay special. Again, we thank you for this review, we hope to serve you again soon. Kind regards, Sandy Pfeil Director

10/10 Excellent

Jeffrey

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive staff and plenty of entertainment options
Stayed 5 nights in Feb 2024
Response from Sandy on 14 Feb 2024
Dear Jeffrey, thank you for your feedback following your recent holiday experience at our Barceló Bávaro Beach Adults Only. Guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Thank you again for this review of your stay with us, we look forward to your next visit. Best regards, Sandy Pfeil Director

8/10 Good

Alfred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Barceló Bávaro Beach - Adults Only were excellent and always went the extra mile. The property and facilities were thoughtfully designed and it was very easy to get around the resort. There was a pretty good selection of restaurant's included but getting reservations was a bit of an inconvenience as most of the hours between 6 and 8 PM were booked. The beaches and pool area were beautiful and convenient even though our room was at the far north end of the compound. Any complaint or inconvenience as far as housekeeping was addressed by their staff in very timely manner We would definitely stay at Barceló Bávaro Beach - Adults Only again.
Stayed 6 nights in Jan 2024
Response from Sandy on 13 Feb 2024
Dear Alfred, thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Please accept our sincere apologies for the inconveniences you experienced. However, we are delighted to know that you enjoyed your stay. Thank you once again for choosing our hotel for your vacation, we hope to have the opportunity to serve you in the future. Best regards, Sandy Pfeil Director

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service
Rooms are outdated and need improvements. The tub showers are dangerous. Had I have known the palace was so close and the rooms were much nicer I would have booked there as there are more amenities and food options and just went down to the adults only side if I needed it more quiet for a day. Staff was super friendly-food buffets were average. La comedie and chez gourmet restaurants were amazing! We enjoyed our stay in Punta Cana.
Stayed 7 nights in Feb 2024
Response from Sandy on 12 Feb 2024
Dear Sarah, we thank you for taking the time to share your rating about your recent stay at our Barceló Bávaro Beach Adults Only hotel. We always look for ways to improve and your comments are crucial to our future success. Please accept our sincere apologies for any inconvenience you experienced during your stay. However, we are happy to know that you enjoyed your stay. We look forward to serving you again and to have the opportunity to exceed your expectations in a not-too-distant future. Best regards, Sandy Pfeil Director

10/10 Excellent

Elvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Sandy on 12 Feb 2024
Dear Elvin, we thank you for choosing Barceló Bávaro Beach for your vacation and for sharing your rating with the online community. We look forward to having the opportunity to serve you again in the future. Best regards, Sandy Pfeil Director