Outdoor pool

Reviews of Pride Hotel

4.5 out of 5
Pride Hotel
5 University Road, Shivaji Nagar, Pune, Maharashtra

Reviews

7.4

Good

Rating 10 - Excellent. 15 out of 69 reviews" "
Rating 8 - Good. 23 out of 69 reviews" "
Rating 6 - Okay. 22 out of 69 reviews" "
Rating 4 - Poor. 7 out of 69 reviews" "
Rating 2 - Terrible. 2 out of 69 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

5.2/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Awadhoot

Disliked: Cleanliness
Front office staff was uninformed and told me I did not have the free breakfast although that was part of my trip. They later acknowledged the staff made a mistake. In room dining menu is mediocre at best, the in room dining staff was courteous and helpful. Housekeeping staff was fine but mini bar was never stocked. Location is good but looks like property is not kept up to date, not spending on cleanup and upgrades.
Stayed 8 nights in Feb 2024

4/10 Poor

Nitin

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Careful of upper floors. The railing is very low and can result in a person falling to their death. Rooms were in below average condition. Bad lighting in room esp bathroom. Can’t even see the face in the mirror. Staff is nice but poorly trained resulting in back and forth. They were unable to also get my wifi working on my iPhone
Stayed 1 night in Dec 2023
Response from Pride Hotel on 29 Dec 2023
Thank you for sharing your feedback with us. We appreciate your concern regarding the railing on the upper floors and the condition of the rooms. We apologize for any inconvenience caused by the low lighting in the room, especially in the bathroom. We also apologize for the difficulty you experienced with your Wi-Fi connection on your iPhone. We will take your comments into consideration to improve our facilities and provide better training to our staff.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Pride Hotel on 26 Dec 2023
Your 8-star review is a testament to our commitment to excellence. We're dedicated to providing extraordinary experiences.

8/10 Good

Satyajeet

Stayed 2 nights in Dec 2023

10/10 Excellent

Ravi A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Archis

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023

10/10 Excellent

Sachin

Stayed 1 night in Apr 2023
Response from Front Office Manager on 19 Jun 2023
Dear Guest,Greetings from Pride Hotel Pune,Thank you for your kind rating and review. We are glad you had a wonderful visit to the hotel and we look forward to welcoming you soon again to the Pride Hotel Pune.Warm Regards,Venkatesh KamathFront Office Manager

10/10 Excellent

Sachin

Stayed 1 night in Aug 2022
Response from Front Office Manager on 19 Jun 2023
Dear Guest,Greetings from Pride Hotel Pune,Thank you for your kind rating and review. We are glad you had a wonderful visit to the hotel and we look forward to welcoming you soon again to the Pride Hotel Pune.Warm Regards,Venkatesh KamathFront Office Manager

4/10 Poor

Yallojirao

Stayed 1 night in Aug 2022

2/10 Terrible

Mohanapriya

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2022

10/10 Excellent

Twinkle

Stayed 3 nights in Feb 2022

8/10 Good

Anupama

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Debabrata

Stayed 1 night in Nov 2021

10/10 Excellent

Abhijit

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

6/10 Okay

Kshitish

Liked: Staff & service
Disliked: Property conditions & facilities
PRIDE Pune - 5-star hotel with 3-/4-star Feel
PRIDE Pune is supposed to be a 5-star hotel. However, it has a feel of a 3-star or 4-star hotel. The rooms are dilapidated. The bedsheets, towels etc. did not have a fresh feel and smell. The room did not have the feel of a room that had been properly cleaned and sanitized. I paid more for one night at PRIDE Pune than at THE LEELA in Mumbai which is what PRIDE should aspire to be. Very disappointing one night stay at PRIDE. The only positive is that the staff that I interacted with were very helpful and courteous
Stayed 1 night in Aug 2021

8/10 Good

Siddhant

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2021

10/10 Excellent

R

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great experience
very good at all levels
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Rooms are old but clean and the staff are very friendly and hospitable!
Stayed 1 night in Jan 2020

10/10 Excellent

prakash

Stayed 1 night in Jan 2020

8/10 Good

Viral

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It was a good stay
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

GIN JACK

Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2019

8/10 Good

Ann

Business traveller
Liked: Cleanliness, staff & service, room comfort
A lovely stay with an attentive team!
This is my second stay at Pride Hotel and I would stay here again due to the attentiveness and affordability of the hotel. Granted it is a bit worn and could use an update but it is very comfortable, like a well lived in home might be. They are very attentive and if you have a problem do respond in a timely fashion. Good technology, wifi, tv etc. The breakfast spread is great and worth making time to take advantage of. I would definitely stay there again, they remembered me from my trip last year!
Stayed 4 nights in Nov 2019

6/10 Okay

sarveshwar

Liked: Staff & service
Disliked: Cleanliness
needs renovation
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok - but not great. Food was so-so. Staff were slow. On the other hand, no significant downsides.
Stayed 1 night in Jul 2019
Response from Atul Upadhyay on 6 Aug 2019
Dear Guest, Warm greetings from Pride Hotel, Pune Thank you for visiting our hotel and for sharing your experience. We are very regretful for the inconvenience you faced during your recent stay with us. Please accept our sincerest apologies in this regard. In light of your comments, we are thoroughly reviewing these areas and looking at how we can resolve. I have also shared your comments with relevant departments to be more vigilant during these events and have brought your comments to the attention of those concerned. Thank you for giving me this opportunity to explain and apologies. We strive to care for each and every guest and do hope you will choose to stay with us again and we are confident that your next stay with us will be pleasurable in every aspect. Warm regards, Atul Upadhyay Vice President

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities
Check in experience was bad, they asked me to wait even though I was trying to check in late. Room was dirty, towels were dirty, air condition was not working and had to change the room.
Stayed 3 nights in Jul 2019
Response from Atul Upadhyay on 6 Aug 2019
Dear Guest, Thank you for choosing Pride Hotel for your stay. At the outset, Kindly accept our sincere apologies for the inconvenience caused to you. While I regret the inconvenience you have experienced, may I assure you that it will not be repeated and you will definitely find improvement in future visits. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services. At The Pride Hotel, Pune, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again. Warm regards, Atul Upadhyay Vice President

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Misleading while booking... App didn't inform that frnd who is not married couple can't chk in together or wouldn't have booked
Stayed 1 night in Jul 2019
Response from Atul Upadhyay on 6 Aug 2019
Dear Guest, Greetings from Pride Hotel Pune, I would like to take this opportunity to thank you for the review that you have written about us. I have shared the feedback with the team and have noted the feedback. Warm regards, Atul Upadhyay Vice President

8/10 Good

Ashish

Liked: Cleanliness, staff & service
Old but comfortable
A very conventional yet a comfortable stay , bathrooms can be more modern however not bad,
Stayed 1 night in Apr 2019
Response from Atul Upadhyay on 6 Aug 2019
Dear Guest, Greetings from Pride Hotel Pune, Thank you for taking the time to share your review. Your positive comments are very much appreciated. My team and I are glad to know that you were happy with our product and services and that your stay with us was memorable. We sincerely look forward to welcoming you back to our property. Warm regards, Atul Upadhyay Vice President

6/10 Okay

Sudharsan

Liked: Staff & service, room comfort
This is slightly a old property but the rooms are neat. The food was also okay. WIFI speed was good as well.
Stayed 1 night in Feb 2019
Response from Atul Upadhyay on 6 Aug 2019
Dear Mr. Sudharsan, Greetings from Pride Hotel Pune, I, on behalf, wanted to drop you a thank you note for choosing our hotel. I hope that we managed to make your day a memorable one. Your positive comments are very much appreciated. My team and I are glad to know that you were happy with our product and services and that your stay with us was memorable. We sincerely look forward to welcoming you back to our property. Warm regards, Atul Upadhyay Vice President

8/10 Good

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable stay
hotel ideally located near Deccan & around 12 min from Camp. Service adequate and good. room self sufficient. food quality good concierge can improve need to have pen, paper in room
Stayed 1 night in Jan 2019
Response from Atul Upadhyay on 6 Aug 2019
Dear Mr. Rahul, Greetings from Pride Hotel Pune, Thank you for taking the time to share your review. Your positive comments are very much appreciated. My team and I are glad to know that you were happy with our product and services and that your stay with us was memorable. I have shared the feedback with the team and have noted the feedback on amenities placed in the room. We sincerely look forward to welcoming you back to our property. Warm regards, Atul Upadhyay Vice President

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2019
Response from Atul Upadhyay on 6 Aug 2019
Dear Guest, Greetings from Pride Hotel Pune, Thank you for choosing The Pride Hotel for your stay. Warm regards, Atul Upadhyay Vice President

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent property. Clean rooms, clean common areas. Excellent breakfast. Hard working and sincere staff. Quick check in /check out. Wanted an extension but was not available. Full house due to a wedding. Will stay again.
Stayed 1 night in Dec 2018
Response from Atul Upadhyay on 6 Aug 2019
Dear Guest, Greetings from Pride Hotel Pune, Many thanks for rewarding us with five star rating! We are pleased to learn that your stay at our hotel was a comfortable one. It is our earnest endeavor to pamper our guests with seamless services and high-end amenities. We are also glad that our associates could satisfy you with their warm services. Warm regards, Atul Upadhyay Vice President

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Not Aging Well
Aging rapidly as a hotel. Fixtures are old and patched up to work.
Stayed 1 night in Dec 2018
Response from Atul Upadhyay on 6 Aug 2019
Dear Guest, Greetings from Pride Hotel, Pune I would like to take this opportunity to thank you for the review that you have written about us. I have shared the feedback with the team and have noted the feedback. Warm regards, Atul Upadhyay Vice President

8/10 Good

Vikram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for business travel
Excellent for business travel. Rooms are clean and the service is good.
Stayed 2 nights in Sep 2018
Response from Atul Upadhyay - Vice President on 25 Sept 2018
Dear Guest, Thank you for taking the time to share your review. Your positive comments are very much appreciated. My team and I are glad to know that you were happy with our product and services and that your stay with us was memorable. We sincerely look forward to welcoming you back to our property.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
They charged me for late check out Although at the time of booking it was not mentioned At the time of booking I mentioned about my check out time
Stayed 1 night in Apr 2018

8/10 Good

John, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very comfortable and charming hotel near central Pune.
Stayed 1 night in Mar 2018

8/10 Good

ASHISH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

6/10 Okay

B M Prasanna

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel and the convienient location.
good experience with short stay and very good staff members.
Stayed 2 nights in Nov 2017
Response from Atul Upadhyay on 12 Dec 2017
Dear Guest, Thank you for taking the time to share your review. Your positive comments are very much appreciated. My team and I are glad to know that you were happy with our product and services and that your stay with us was memorable. We sincerely look forward to welcoming you back to our property. Warm regards,

6/10 Okay

Vedaprakash

Liked: Cleanliness
Room AC was not working properly. Even after complaining, the problem was not rectified.
Stayed 1 night in Sep 2017

8/10 Good

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it is a good option to stay right next to railway station (Shivaji nagar). very courteous staff. Good ambience.
Stayed 1 night in Aug 2017

4/10 Poor

ravi, san francisco

Disliked: Cleanliness, property conditions & facilities, room comfort
I have been staying at this hotel for the last 4 years and I see it degrading ion cleanliness, service and quality, to a point that I will not stay at this hotel anymore.
Stayed 3 nights in Jul 2017
Response from Atul Upadhyay on 26 Aug 2017
Dear Guest, I would like to take this opportunity to thank you for the review that you have written about us. I have shared the feedback with the team and have noted the feedback on the quality of rooms and cleanliness and service standard and rest be assured that things will be taken care. I would very much like to welcome you back to the hotel the next time you are visiting pune..

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I was locked in the bathroom.
I was not happy. I was locked in the bathroom since the door could not be opened. This had never happened to me in the past. The hotel food was not satisfactory. Also bathrooms were not good.
Stayed 4 nights in Jul 2017
Response from Atul Upadhyay on 26 Aug 2017
Dear Guest, Greetings from The Pride Hotel ,Pune...!! I am concerned about the problems you experienced at our Hotel, in .I am writing to thank you for taking the time to bring this matter to our attention. We strive to make the stay not only satisfying but a memorable experience. The principal goal of The Pride is to provide exceedingly dependable service to all our guests. Consequently, it is disappointing to learn about the way you have been dealt with and I sincerely understand your dissatisfaction for the unpleasant experience. Please be assured that the issues you have raised have been taken up very seriously by the Management of the Group and are being addressed. Kindly let us know, if we can be of any assistance in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect budget hotel. Very central and amazing food at Dhaba.
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Good value for the money
Short business stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel should provide free WIFI for 24x7.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay at Pride Hotel
Wifi was free for only 2 hours. Even Ibis has 24/7 free wifi.

6/10 Okay

Manish, Mumbai

Decent place nothing great
Overall a decent place. there are lot of better options available is same budget.

8/10 Good

S K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place but not great
A decent stay - rooms are clean and generally the staff are rustic but very cooperative. Food is not good so I rarely eat here. This hotel has been in existence for a long time now and used to be known as the Ashok Executive in the 90's. They had a fabulous run during the time as there were not many star hotels in Pune. Another drawback is that the neighbourhood has no good restaurants within walking distance