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Reviews of Hotel Sagar Plaza

4 out of 5
Hotel Sagar Plaza
1 Bund Garden Road, Pune, Maharashtra

Reviews

7.2

Good

Rating 10 - Excellent. 8 out of 64 reviews" "
Rating 8 - Good. 31 out of 64 reviews" "
Rating 6 - Okay. 14 out of 64 reviews" "
Rating 4 - Poor. 9 out of 64 reviews" "
Rating 2 - Terrible. 2 out of 64 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

5.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Clean room, good breakfast, helpful staff. Lobby furniture needs replacement.
Stayed 4 nights in Mar 2021

6/10 Okay

Shikha

Business traveller
Disliked: Cleanliness, property conditions & facilities
An average hotel with basic service. The breakfast was the most disappointing part of my stay. Cleanliness needs improvement. Beds and linen are old and need immediate replacement.
Stayed 2 nights in Feb 2021

10/10 Excellent

Mohnish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 18 nights in Mar 2020

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, modest elegance, good price
Clean and efficient. Price through hotels.com was low.
Stayed 2 nights in Mar 2020

8/10 Good

HK, College Point, NY

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
Central location, good food and positive attitude is what makes Sagar Plaza a great place to stay in Pune.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Place is good and people are good. Have stayed here many times over the year but there was a marked detirioration in service this time. Hopefully this is a one time snafu.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Very pleasant and comfortable stay. Good breakfast , great location
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Comfortable Stay
Everything was Good except bathroom drain was keep getting clogged
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019

10/10 Excellent

Anil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Friendly
Management accommodated me so very well. Whole staff was professional and took care of all my demands. I had a get together/reunion with my college mates after 25years and kitchen and hospitality staff took care of my friends/guest as if I own the hotel. I rate the hotel 10/10.
Stayed 3 nights in Nov 2019

4/10 Poor

Robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Much better hotel choices nearby!
Maybe at most a 2.5 star hotel due primarily to a very, very outdated look, and overused condition. In bad need of remodeling. Don’t be fooled by the published pictures, it’s in much worse shape than they reflect. Nobody is using that swimming pool because the area around it, and the pool, are unattractive and needing a total makeover. Service was generally pretty good, although the check-in was inexplicably a bit confusing and time consuming. There are much better hotel choices in the same price range in this area!
Stayed 2 nights in Nov 2019

8/10 Good

Husain

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2019

8/10 Good

HK, New York

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is decent and centrally located and the staff is good too. It is very evident that they are skimping on things like room coffee supplies (we like late night coffees but there was enough just for one), there were no hand towels, etc.
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
The room was very small. They gave me wrong bill of less amount . The amount deducted in online booking is more than bill given by Hotel
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

IVANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Got this place after an upgrade on previous booking. Dealt the issue well
Stayed 1 night in Feb 2019

8/10 Good

Jayne

Liked: Staff & service
Good 3 star hotel in good location.
This is a good 3 star hotel with polite and efficient staff making the check in process hassle free. Didn't eat at their restaurant so can't comment on the food. Very convenient location.
Stayed 1 night in Dec 2018

8/10 Good

Jiaming

Liked: Cleanliness, staff & service
Breakfast was boring
Stayed 2 nights in Sep 2018

8/10 Good

Ravi, Nagpur

Liked: Cleanliness, staff & service, room comfort
Excellent restaurant, comfortable room, though not Five star by Western Standards, a very pleasant stay. The open atrium design allows for too much noise from the lobby to penetrate into the room, even on the third floor. perhaps higher up was quieter. After 10:30pm or so it was better. The facility is obviously aging, but clean and pleasant. Will stay again.
Stayed 2 nights in Jun 2018

8/10 Good

Asif, Canada

Liked: Staff & service, property conditions & facilities
Nice hotel for short term stay
This is a good hotel for short term stay, the furniture and decor is outdated and needs updating. The hotel is centrally located to the railway station, mall and Pune City.
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Mar 2018

8/10 Good

rao, u.s.a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean, nice, closr to shopping, contonement area
good break fast want to save-order roomservice Hotel s has airport pick up service , but slightly expensive
Stayed 4 nights in Feb 2018

6/10 Okay

Satish

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
One of the rooms had a small bed and the bathroom of both the rooms was leaking. It is best if they start refurbishing the rooms. Other than that I had absolutely no problems.
Stayed 1 night in Dec 2017

4/10 Poor

Piyush

Disliked: Cleanliness, property conditions & facilities, room comfort
Dissapointing room and facilities
Broken lamp, small rooms and old furniture. Food is terrible according to price
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Hotel Sagar Plaza
Very central location, the service is excellent, they helped us change the booking date due to a change in our plan of travel, the room was good, but overall the hotel needs renovation. The decor and furnishings have a very worn look.
Stayed 2 nights in Aug 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

8/10 Good

Margaret

Liked: Cleanliness, staff & service, room comfort
Clean and comfortable
Inexpensive, clean, convenient to restaurants and shopping. It is getting old and could use some updates but the price probably just covers basic upkeep. Only one restaurant is onsite and drink choices were really limited. No real complaints. Staff is very helpful and airport transfers were good.
Stayed 3 nights in Jun 2017
Response from GM on 28 Jun 2017
Dear Guest, Greetings from Hotel Sagar Plaza !! Thank you for your kind feedback, we have made our notes to have your concerns addressed positively. We shall act on the same and assure you of comfortable stays with us again whenever you visit Pune. Sincerely, Darius Buhariwalla General Manager

8/10 Good

Sheetal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from GM on 28 Jun 2017
Dear Guest, Greetings !! We value your feedback and look forward to having you stay with us again. Sincerely, General Manager

2/10 Terrible

keyur, Bombay, india

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
not ideal
poor quality of room - room phone not working so each time a query go down. Air condition control not working so too cold and cant even switch off ...poor poor despite them saying i was upgraded - if this was the upgraded room i wonder what the room which i booked would have been!! surely not going next time as its been getting worse and worse
Response from Darius Buhariwalla on 28 Jun 2017
Dear Guest, Thank you for your kind feedback, we have already taken corrective action and regret the inconvenience. We look forward to your staying with us again whenever you visit Pune. Sincerely, General Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Response from GM on 30 Mar 2017
Dear Guest, Thank you for your kind review. We look forward to having you stay with us again. Sincerely, Darius Buhariwalla General Manager

10/10 Excellent

Kiran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from GM on 30 Mar 2017
Dear Guest, Thank you for your kind review. We look forward to having you stay with us again whenever you visit Pune Sincerely, Darius Buhariwalla General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the worst hotel I've ever stayed, plz put the true pictures on hotel.com, they are highly edited... Hotel in 26years old and needs a overhaul badly.... Everything is old and gloomy

4/10 Poor

Ashok, Mumbai

Disliked: Cleanliness, property conditions & facilities
Would not like to stay here again

4/10 Poor

Ravi, Delhi

Disliked: Staff & service, property conditions & facilities
This hotel isn't matching the standard shown in th
It doesn't really match up to the pictures shown. I was disappointed by the hotel: 1. Room linen not in good condition 2. Breakfast area badly managed, shortage of fruits etc. 3. Staff incorrectly calculated my room rate, assuming double taxation!

6/10 Okay

Jorge, NYC

Liked: Staff & service
Hotel can use a revamp is very well located
Hotel staff very friendly and helpful hotel needs a facelift

10/10 Excellent

Dorathea Dhira, Gloucester, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My trip to Pune !
Both I and my sister had a cofortable stay. The room service was fast and good. People at the reception were pleasant and helpful. The bell boys were extremely helpful.The retaurant people were kind and helpful. However, could do with a bit of smile.The hotel needs a prominent name board. Do you know that there is a huge beehive on the front ceiling?

6/10 Okay

Not Provided, Mumbai, India

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located; bit overpriced
The Hotel is located off M.G. Road, close to the S.G.S. Mall in Pune. About 2.5 kms from the Pune Railway Station. The room size is good. The bathroom is clean including the linen. The breakfast spread had many options. It tasted just fine. The room service is timely. There are a few drawbacks for this place though: The rooms are tad bit overpriced. The wifi in the rooms has terrible speed. The size of the bed is small compared to the room size.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good hotel located in the heart of Pune.
Sagar Plaza is one of the oldest hotel in Pune. Its located just off Main Street and East Street, right across the SGS Phoenix Mall. Some of the rooms are renovated and quite modern. Unfortunately there are several rooms which need to be renovated and lack basics (read, sufficient plugs for charging, old bath tubs, beds etc). Breakfast spread is quite good. Staff is very good. Ample parking space is available.
Response from GM on 28 Sept 2015
Dear Sir, Greetings from Hotel Sagar Plaza !! Thank you for your kind review of our hotel. We have made a note on your comments and appreciation too. We shall act on all issues pointed out by you. We look forward to your future stays with us again. Sincerely, Darius Buhariwalla General Manager

6/10 Okay

Verified traveller

Liked: Room comfort
freaky
Hi ,all was gud except 2 things that kept happening . 1 . From the time we checked in we were asked on 8 occasions about the time we were checking out . We checked out much before 12 noon . 2. Each time we switched the tea / coffee machine the light would trip with an explosion , first time it happened was pretty freaky and was back after ur
Response from GM on 28 Nov 2015
Dear Sir, Greetings from Hotel Sagar Plaza !! Thank you for your kind review of our hotel. We have made a note on your comments. We shall act on all issues pointed out by you. We look forward to your future stays with us again. Sincerely, darius Buhariwalla General Manager

6/10 Okay

VIVEK

Liked: Staff & service
Disliked: Room comfort
Response from GM on 28 Nov 2015
Dear Sir, Greetings from Hotel Sagar Plaza !! Thank you for your kind review. We look forward to your future stays with us again. Sincerely, darius Buhariwalla General Manager

8/10 Good

sanjay, mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in Pune
Our stay was very pleasing. The staff at reception, restaurant & room is very courteous. The breakfast variety was very good & lunch buffet was equally good. We did not have to go out looking for other food joints. Would certainly visit again.
Response from Rajesh Amolik on 12 May 2015
Dear Guest, Greetings from Hotel Sagar Plaza !! Thank you sincerely for a very positive review of our hotel, we have made a note of all the points of the feedback. My Team and I feel very honored by receiving your comments and would like to convey that we shall strive even harder for our guest satisfaction and high standards. We look forward to your next stay in Pune in comfort with us in future. Sincerely,

8/10 Good

Subbarayan, Chennai

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay
Good
Response from GM on 28 Nov 2015
Dear Sir, Greetings from Hotel Sagar Plaza !! Thank you for your kind review. We look forward to your future stays with us again. Sincerely, darius Buhariwalla General Manager

4/10 Poor

Ayyappan, Mumbai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay not worth your money.
This hotel didn't give us a feeling of value for money at all. After taxes the room cost us 4500. We expected better service and comfort for the money paid. Reception staff not very courteous, breakfast not very great, just one bottle of water complimentary, ever breaking wifi connection to name a few. In the room the curtains and bed spread look same and they stink. Bathrooms too are no less... Overall as i said really not worth spending your money here.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming, great location
Great neighborhood, right in the thick of things and near interesting sights (the ashram, temple, MG road, etc.). There wasn't a lot to choose from at breakfast. Otherwise it was great - comfortable room, hospitable staff, charming set up.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities

8/10 Good

suneel ekheliker, bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic service
good service,convinient location,courteous staff.good for family outing.

6/10 Okay

Sujata, Minneapolis USA

Ok Facility