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Reviews of Cougar Land Motel

2 out of 5
Cougar Land Motel
150 West Main Street, Pullman, WA

Reviews

8.4

Very good

Rating 10 - Excellent. 322 out of 765 reviews" "
Rating 8 - Good. 282 out of 765 reviews" "
Rating 6 - Okay. 112 out of 765 reviews" "
Rating 4 - Poor. 32 out of 765 reviews" "
Rating 2 - Terrible. 17 out of 765 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yuliya

Liked: Cleanliness, staff & service, amenities
I like peace and friendliness here. I don't like the lock on the door because I am too stupid to figer it out .
Stayed 1 night in May 2024
Response from Management on 22 May 2024
Thank you Yuliya for this great review!

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and the staff were helpful. The Saturday breakfast was great.
Stayed 2 nights in May 2024
Response from Management on 20 May 2024
Thank you Christopher for taking the time to share your feedback and experience with us and others. We are pleased to hear you had a great stay and hope to see you again in the near future!

2/10 Terrible

Jonah

Disliked: Cleanliness, staff & service
Room was dirty and smelt bad.
Stayed 1 night in May 2024
Response from Management on 20 May 2024
Danielle (not Jonah), we are sorry to hear you did not have a great experience during your stay. The good news is that this is by far a rare thing to have someone leave such awful comments. The majority of our reviews are indeed very positive. In some ways, we think unfair as you certainly had no problem staying in the room and using it for your entire stay without saying a word. We strive to provide exceptional stay experience but this cannot be done if the guest isn't willing to communicate so we can fix a problem. Thank you.

10/10 Excellent

nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable, nice beds and friendly helpful staff
Stayed 2 nights in May 2024
Response from Management on 14 May 2024
Thank you Nicholas - we appreciate this great review and hope to see you again soon!

10/10 Excellent

Aser

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Management on 15 May 2024
Thank you Aser for this great review!

10/10 Excellent

Riley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on 14 May 2024
Thank you Riley for this great review of our motel!

8/10 Good

Lisa

Stayed 3 nights in May 2024
Response from Management on 14 May 2024
Thank you Lisa for this rating and hope to see you again!

10/10 Excellent

Vanessa

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel was much better then i expected it to be. For being an older motel and it being Pullman it was perfect only thing I can complain about is the beds are only doubles so small but we made it work! Go COUGS!
Stayed 2 nights in May 2024
Response from Management on 10 May 2024
Thank you Vanessa for this great review and feedback. Go Cougs!

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly, informative and accommodating. Even made it possible to park my small U-Haul trailer in their no-parking spot. Would definitely recommend this location. Thanks again for making our visit easy and smooth. Stay blessed l!!
Stayed 2 nights in May 2024
Response from Management on 8 May 2024
Thank you Steven for this awesome review and great feedback of our property. We are so pleased that you had a great experience both with the staff and the property itself. Thank you again for your recommendation and blessings right back at you!

8/10 Good

Reina

Liked: Cleanliness, staff & service
The bed was comfortable and convenient to WSU. I appreciated the complimentary water and snack in my room. Very simple motel but met my needs for my 2 night stay.
Stayed 2 nights in Apr 2024
Response from Management on 8 May 2024
Thank you Reina for this great review and great feedback. Many reviews agree with you that our beds are comfortable! We hope to see you again soon...

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Management on 8 May 2024
Thank you Rob for this awesome rating!

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wry friendly and helpful front office staff - property managers
Stayed 2 nights in Apr 2024
Response from Management on 29 Apr 2024
Thank you Patricia for this great review and rating of our property!

8/10 Good

Kristin K

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the lady knocking at my door at 9:22am on Saturday morning!
Stayed 2 nights in Apr 2024
Response from Greg/Manager on 28 Apr 2024
I would not like anyone knocking at my door either that early in the morning. That is why I am so thankful that all motel/hotels have Do Not Disturb Sign for the very reason. I am so sorry the staff bothered you that early in the morning.

10/10 Excellent

Patrick F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, reasonable price, and cleanness.
Stayed 1 night in Apr 2024
Response from Management on 23 Apr 2024
Thank you Patrick for this great review!

8/10 Good

chas

Liked: Cleanliness
Clean and comfortable
Stayed 1 night in Apr 2024
Response from Management on 23 Apr 2024
Thank you Chas for taking the time to share your feedback.

6/10 Okay

Jonathan

Stayed 1 night in Apr 2024
Response from Management on 14 May 2024
Thank you Jonathan for rating your stay at our motel. In the future, if you would please leave feedback, it would be appreciated. We strive for excellent feedback and rating and need to know where we could improve. Thank you.

8/10 Good

Paula Kay

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was terrific. I did not use the housekeeping staff while I was there, but did interact a couple of times. Everyone was friendly and helpful. The room was quiet and quite roomy. I will definitely stay again. Thanks.
Stayed 3 nights in Apr 2024
Response from Management on 21 Apr 2024
Thank you Paula Kay for this great review and such kind words. We hope to see you again soon!

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came for UI's parent weekend and we had a great time. The motel was clean and quiet and the staff was very friendly. I would definitely stay there again!
Stayed 2 nights in Apr 2024
Response from Management on 17 Apr 2024
Thank you Kevin for this great review and kind words. We are so pleased you had a great time...

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice place to stay.
Stayed 2 nights in Apr 2024
Response from Management on 17 Apr 2024
Thank you Lisa for this great review!

10/10 Excellent

McKenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great easy and affordable. Very nice staff and location.
Stayed 1 night in Mar 2024
Response from Management on 9 Apr 2024
Thank you McKenna for this great review!

10/10 Excellent

Sarah, Renton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 9 Apr 2024
Thank you Sarah for giving us a 5 out of 5!

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For being an older property, we were pleasantly surprised. They have done a nice job renovating. Felt safe, clean and comfortable room . Be aware they are outside doors and there is no elevator. Front desk was super nice. Not a bad stay at all
Stayed 1 night in Apr 2024
Response from Management on 8 Apr 2024
Thank you Linda for taking the time to share your feedback. We hope to see you again soon!

6/10 Okay

Leslie

Travelled with partner
Liked: Staff & service
It was just fine for what we needed for Family weekend in Pullman. Not clean but it was decent for us for the weekend. I suggest washing the comforter/bedspread please.
Stayed 2 nights in Apr 2024
Response from Management on 8 Apr 2024
Thank you Leslie for sharing your thoughts. We apologize if the bedspread needed washed - it must have snuck by us. Why not bring this to our attention right away so we could have replaced it immediately for you? Our goal is provide great service at a great value and we are sorry that we missed the mark on this one.

6/10 Okay

Isaac-Jacob

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Management on 7 Apr 2024
Thank you for taking the time to rate your stay Isaac. We greatly appreciate feedback, good or not-so-good - this is how you can help us improve. If you have the opportunity, please contact us to provide more details as to how we can get your next stay a 5 out of 5. Thank you again...

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 3 Apr 2024
Thank you Louis for this great rating our property!

6/10 Okay

Jason

Travelled with partner
Liked: Staff & service
The beds were comfortable. Needed a place to sleep and nothing fancy.
Stayed 1 night in Mar 2024
Response from Management on 1 Apr 2024
Thank you Jason for taking the time to provide feedback. We are so happy to hear that the beds were comfortable for you!

8/10 Good

Shu-Fen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in process is straightforward, and the room is clean. The motel is situated in a very convenient location.
Stayed 2 nights in Mar 2024
Response from Management on 25 Mar 2024
Thank Shu-Fed for taking the time to review your stay. We are pleased to hear that the room was clean and motel conveniently located.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean, friendly, environment for the price.
Stayed 2 nights in Mar 2024
Response from Management on 25 Mar 2024
Thank you Laura for review of our motel. We are happy to have hit the mark on providing a safe, clean room at a great value!

6/10 Okay

Adrianna, Port Orchard

Travelled with partner
Liked: Staff & service
I loved how homey it was and how nice the staff were. I didn't like the ants in my first room, but they moved us to another room free of charge. Also was annoyed by loud neighbors, luckily the stomping and yelling/laughing stopped after 10pm but the snoring was all through the night lol!
Stayed 3 nights in Mar 2024
Response from Mangement on 25 Mar 2024
Thank you Adrianna for taking the time to share feedback on your stay. We don't like ants either so rest assured, we addressed that issue immediately and appreciate your understanding in having to move to a different room. Unfortunately when there is an event and the property is full, it can get a little noisy but as you stated, by 10pm we strictly enforce quiet time. It is important our guests get to enjoy their sleep. Snoring we can't do too much about though but keep in mind we offer noise machines and ear plugs if a guest next door is sleeping "too" soundly...

10/10 Excellent

Ribert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a good location to downtown and is very walkable
Stayed 1 night in Mar 2024
Response from Management on 22 Mar 2024
Thank you Ribert for this great rating and review of our location. We are so pleased you had a positive experience!

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just right for our quick stay. Would stay again.
Stayed 1 night in Feb 2024
Response from Management on 21 Mar 2024
Thank you Ashley for taking the time to rate your stay and provide feedback. We hope to see you again soon...

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Great location!!! It’s basic but it works for me!!!
Stayed 2 nights in Feb 2024
Response from Management on 19 Mar 2024
Thank you Lisa for taking the time to share your feedback.

8/10 Good

Michele

Liked: Cleanliness, staff & service
Tub is dated. My wall was adjacent to stairs and it must be very thin because I heard people going up and down. My window was open when I arrived which made me feel unsafe. I also do not appreciate the policy of “non refundable” and “check in before 9pm”. Both limited my choices.
Stayed 1 night in Mar 2024
Response from Management on 18 Mar 2024
Thank you Michele for the rating of 4 out of 5 and we appreciate your continued patronage having stayed with us multiple times.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
A nice, clean place.
Stayed 1 night in Mar 2024
Response from Management on 18 Mar 2024
Thank you Aaron for this great rating and feedback!

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Located in downtown, easy walking distance to restaurants. Short driving distance to WSU and shops. Motel is updated and kept in good condition. Staff are polite and helpful.
Stayed 7 nights in Feb 2024
Response from Management on 13 Mar 2024
Thank you Noel for this great review!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Management on 13 Mar 2024
Thank you Stephen for this rating of 10 out of 10!

8/10 Good

Bonnie, CORVALLIS

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable rates, walk to downtown and close to WSU. Good restaurants close by. Clean. Ice machine is upstairs?
Stayed 1 night in Feb 2024
Response from Management on 13 Mar 2024
Thank you Bonnie for taking the time to leave your feedback. YWe are so pleased you found our motel conveniently located and clean. Yes, the almost new ice machine is on the 2nd floor!

6/10 Okay

Teresa

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service
It was a clean and quiet motel room, perfect to put your head down etc with your pet. Location was great for what i needed and some good eats close by. Suggestions- Maybe no carpets for your pet friendly rooms. More sanitary, easier clean etc And 2- consider making more mordern looking, updates.
Stayed 1 night in Feb 2024
Response from Management on 13 Mar 2024
Thank you Teresa for taking the time to share your feedback with us. So happy to hear that the room was quiet and clean!

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel!
Stayed 3 nights in Feb 2024
Response from Management on 13 Mar 2024
Thank you Catherine!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2024
Response from Management on 13 Mar 2024
This is a great rating of our motel, thank you so much!

10/10 Excellent

Julie

Stayed 1 night in Feb 2024
Response from Greg/Manager on 15 Feb 2024
Thank you so much for your feedback. We are so happy you had a great stay with us.

8/10 Good

Sean

Every time I come back, there’s been a new upgrade.
Stayed 1 night in Feb 2024
Response from Greg on 12 Feb 2024
Thank you so much for your feed back. We are so glad you are seeing our upgrades.

10/10 Excellent

Yuriy

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Greg on 12 Feb 2024
Thank you so much for your feed back. We hope we can accommodate you in the future.

10/10 Excellent

Haijun, SAMMAMISH

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Jan 2024
Response from Management on 24 Jan 2024
Thank you so much for your feed back!

10/10 Excellent

Alex

Stayed 1 night in Jan 2024
Response from Management on 24 Jan 2024
Thank you so much for your feed back!

10/10 Excellent

Curtis

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quality stay with a great old town location.
Stayed 1 night in Jan 2024
Response from Management on 13 Jan 2024
Thank you Curtis!

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Management on 13 Jan 2024
Thank you Noel!

10/10 Excellent

fahad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super stay
Amazing stay it's 2nd time here and longest Clean and i noticed the change for all rooms digital lock.Thanks to Mr Greg and fmly.
Stayed 6 nights in Dec 2023
Response from Management on 13 Jan 2024
Thank you Fahad, one of our most valued guests. Your comments and pictures are greatly appreciated!

10/10 Excellent

fahad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
exceptional stay
Excellent stay, tidy and clean rooms/quiet, Spacious parking area and perfectly maintained, Thanks to the property management. surely we will return again soon.
Stayed 2 nights in Dec 2023
Response from Management on 24 Jan 2024
Thank you so much for your feed back!

10/10 Excellent

TIEN

Stayed 1 night in Dec 2023
Response from Management on 13 Jan 2024
Thank you Tien!