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Reviews of Velas Vallarta Suites Resort All Inclusive

4.5 out of 5
Velas Vallarta Suites Resort All Inclusive
Paseo de la Marina Norte 585, Marina Vallarta, Puerto Vallarta, JAL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 666 out of 1001 reviews" "
Rating 8 - Good. 229 out of 1001 reviews" "
Rating 6 - Okay. 65 out of 1001 reviews" "
Rating 4 - Poor. 23 out of 1001 reviews" "
Rating 2 - Terrible. 18 out of 1001 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jillian, Longmont

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful near airport. Excellent staff
Stayed 4 nights in May 2024
Response from Guest Service on 28 May 2024
Thank you very much for taking the time to share with the world your wonderful thoughts and perceptions on your recent vacation experience at Velas Vallarta. We are pleased to learn that you found our location to be very convenient, only a few minutes from the airport, which is a blessing after a long day of travel. We look forward to the pleasure of hosting you again soon.Until then, we remain at your faithful service.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So this is not the spot you want to go to for a raucous time like other properties. This is a very nice and quiet place w amazing service. I did go with the all inclusive and like other places around Puerto with 5 places to eat, this one only has two. Food quality was good, not spectacular, but that is not something I usually expect at all inclusive spots. The room was amazing w a ton of space. A separate sitting area from the sleeping area so great if you have someone that wants to stay up later and watch tv thus not bothering the other. Again staff was attentive and friendly, place was clean and people were always around maintaining. Would make this a place to return!
Stayed 4 nights in May 2024
Response from Guest Service on 26 May 2024
Thank you so much for taking the time to review Velas Vallarta and pass along your insights to other potential guests. One of the pleasures of our job is sharing guest feedback with the team and we can’t wait to read this review at our next meeting. We’re highly delighted that you enjoyed the experience and that we were able to provide you with a great stay. As always, we remain at your service.

6/10 Okay

Olga S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only 2 restaurants
Stayed 5 nights in May 2024
Response from Guest Service on 24 May 2024
Thank you very much for taking a moment to evaluate your stay at our resort. Although we do provide rotating menus and a series of food stations around the resort, we are disappointed to learn that we did not meet your expectations. Should you wish to share any other specific comments directly with us, our team is at your service. Thank you.

6/10 Okay

Jerusalem

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Stayed 5 nights in May 2024
Response from Guest Service on 10 May 2024
Thank you very much for taking a moment to evaluate your stay at our resort. We are disappointed to learn that we did not reach your expectations. Should you wish to share any specific comments directly with us, our team is at your service. Thank you.

10/10 Excellent

Thanh

Stayed 3 nights in May 2024
Response from Guest Service on 28 May 2024
Thank you so much for granting us your perfect rating on your recent vacation experience in Velas Vallarta. Were very satisfied to know that we have surpassed your expectations and hope that you will enjoy our hospitality again soon.Until then, we remain at your service.

10/10 Excellent

Jennifer N A

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is well maintained. Food options are great. We could always find a lounge chair by the pool. We will be back.
Stayed 6 nights in Apr 2024
Response from Guest Service on 2 May 2024
Thank you very much for sharing your excellent comments on your recent holiday experience at Velas Vallarta. We are truly honored that you selected our resort as the setting for your well-deserved vacation and that you found your stay to be highly fulfilling. We hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service.

8/10 Good

Steven

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 7 nights in Apr 2024
Response from Guest Service on 28 Apr 2024
Thank you very much for taking a few minutes to evaluate your stay at Velas Vallarta. We are honored to have hosted you, and you can be sure that our goal for your next visit will be to provide you with an excellent five-star experience. Thank you.

6/10 Okay

Bryan

Travelled with family and small children
dated toilet stopped up frequently occasional loss of hot water
Stayed 10 nights in Dec 2023
Response from Guest Service on 23 Apr 2024
Thank you for taking the time to share your feedback. We are truly disheartened to read your review and wish to apologize for the inefficiencies you encountered with your suite's commode. Please know that we take all guest feedback very seriously and will be reviewing the details with staff to ensure we do better next time.As always, we remain at your service.

10/10 Excellent

Jerome, Mesilla Park

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service, Food, Rooms Beautiful easily accessible Beach Great Location A/C works extremely well
Stayed 2 nights in Apr 2024
Response from Guest Service on 22 Apr 2024
Thank you very much for sharing your rating on your recent stay with us at Velas Vallarta. We are thrilled to know that you found many aspects of your stay to be to your great liking, especially the A/C. When in Mexico, one cannot do without a fully working unit. Thank you again. We hope to have the pleasure of hosting you again soon.

8/10 Good

Udi

Stayed 4 nights in Mar 2024
Response from Guest Service on 20 Apr 2024
Thank you very much for taking a few minutes to evaluate your stay at Velas Vallarta. We are honored to have hosted you, and you can be sure that our goal for your next visit will be to provide you with an excellent five-star experience. Thank you,

8/10 Good

Hazel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in several different hotels during our trip and this was the last one before we flew home (chose it as close to the airport) was set in very beautiful scenic grounds with lots of flowers & ponds/waterways & had fish and a peacock. We love to see animals around hotel. Hotel easily accessible with buggy & had lifts. Had a nice view from bedroom over sea but disappointingly the windows were screwed shut . Room nice but shower was fixed to the wall & no bath. The pools were fine but would have been good if they had some slides and play things in them for kids. The lazy river didn’t even go round in a loop and only rings to go on looked like those left by other guests. They should have a look at the Marriott Delta in La Cruz- they have an amazing lazy river! There was a small slide/sloped entrance to the “lazy river” but it was very dirty and seemed all the scum and sun cream from the big main pool collected in this channel along with hair and other yucky bits. Quite a few small tiles missing from the pool that need replacing. The food was good with plenty of choice. The beach looked nice but sea was too rough for us to swim in. The little park and kids club was nice but was disappointed when they said parents weren’t allowed to stay with their kids and instead to go back every 40 mins. I holiday with my kids to be with them. Luckily as it was quiet they allowed us to stay. Location was good as close to airport and could do boat trips nearby like Las Caletas
Stayed 1 night in Apr 2024
Response from Guest Service on 19 Apr 2024
Thank you very much for taking a few minutes to evaluate your stay at Velas Vallarta. We are honored to have hosted you, and you can be sure that our goal for your next visit will be to provide you with an excellent five-star experience. Whenever you visit this beautiful region of Puerto Vallarta, our doors will be open awaiting your arrival.Thank you.

10/10 Excellent

Jennifer S

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, my 7yo and I had the best time ever. Lovely hardworking staff. 10/10.
Stayed 4 nights in Mar 2024
Response from Guest Service on 18 Apr 2024
We’re very excited to learn that you and your lovely daughter had a magnificent stay with us at Velas Vallarta. We truly appreciate that you reserved with us and are grateful to read your wonderful feedback. We hope you will return to Velas Vallarta and enjoy the experience even better than on this occasion. As always, we remain at your service.

10/10 Excellent

palash, jersey city

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Guest Service on 18 Apr 2024
Thank you so much for granting us your perfect rating on your recent vacation experience in Velas Vallarta. Were very satisfied to know that we have surpassed your expectations and hope that you will enjoy our hospitality again soon.Until then, we remain at your faithful service.

10/10 Excellent

jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is fabulous.
Stayed 4 nights in Apr 2024
Response from Guest Service on 16 Apr 2024
Thank you very much for sharing your kind comments regarding our "fabulous" staff here at Velas Vallarta. We highly appreciate being considered an excellent resort by you, and we hope to have the pleasure of hosting you again soon.Until then, we remain at your faithful service.

10/10 Excellent

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 6 nights in Apr 2024
Response from Guest Service on 16 Apr 2024
We sincerely appreciate your perfect rating of Velas Vallarta. It fills us with joy to know that you enjoyed your stay to the fullest, which motivates us to continue offering exceptional experiences.Until then, we remain at your service.

10/10 Excellent

Ala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Apr 2024
Response from Guest Service on 15 Apr 2024
Thank you very much for sharing your "Great" rating on your recent stay with us at Velas Vallarta. We highly appreciate being considered by you as an excellent resort, and we hope to have the pleasure of hosting you again in the near future.Until then, we remain at your faithful service.

10/10 Excellent

ENRIQUE

Stayed 2 nights in Apr 2024
Response from Guest Service on 10 May 2024
Agradecemos sinceramente su excelente evaluación de Velas Vallarta. Nos llena de alegría saber que disfrutó de su estancia al máximo, la cual nos motiva a seguir ofreciendo experiencias excepcionales.Hasta entonces, permanecemos a sus órdenes.

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, accommodations, food
Stayed 2 nights in Feb 2024
Response from Guest Service on 13 Apr 2024
Thank you very much for sharing your excellent comments on your recent holiday experience at Velas Vallarta. We are truly honored that you selected our resort as the setting for your well-deserved vacation and that you found the service, accommodation, and culinary aspects to be highly fulfilling. We hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service.

10/10 Excellent

ENRIQUE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extra friendly staff went beyond expectations
Stayed 3 nights in Apr 2024
Response from Guest Service on 12 Apr 2024
Thank you very much for sharing your excellent comments on your recent holiday experience at Velas Vallarta. We are truly honored that you selected our resort as the setting for your well-deserved vacation and that you found your stay to be highly fulfilling. We hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Guest Service on 13 Apr 2024
Thank you very much for taking a few minutes to evaluate your stay at Velas Vallarta. We are honored to have hosted you, and you can be sure that our goal for your next visit will be to provide you with an excellent five-star experience. Thank you.

10/10 Excellent

sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great! Can’t wait to go back!
Stayed 4 nights in Apr 2024
Response from Guest Service on 9 Apr 2024
Thank you very much for selecting Velas Vallarta as the setting for your Spring vacation. We, too, cannot wait to have you back to continue catering to your well-earned holiday wishes. Thank you!

10/10 Excellent

Luisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and convenient hotel in a great area. Great service, the food was awesome and the rooms were comfortable.
Stayed 5 nights in Apr 2024
Response from Guest Service on 7 Apr 2024
Thank you very much for sharing your excellent comments on your recent holiday experience at Grand Velas. We are truly honored that you selected our convenient setting for your well-deserved vacation and that you found your stay to be highly fulfilling. We hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Service on 6 Apr 2024
We sincerely appreciate your perfect rating of Velas Vallarta. It fills us with joy to know that you enjoyed your stay to the fullest, which motivates us to continue offering exceptional experiences.Until then, we remain at your service.

10/10 Excellent

Tina

Stayed 7 nights in Mar 2024
Response from Guest Service on 26 Apr 2024
Agradecemos sinceramente su reciente evaluación en Velas Vallarta. Nos llena de alegría saber que disfrutó de su estancia al máximo, la cual nos motiva a seguir ofreciendo experiencias excepcionales.Hasta entonces, permanecemos a sus órdenes.

8/10 Good

Rafael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Mar 2024
Response from Guest Service on 12 Apr 2024
Muchas gracias por compartir su evaluación de su reciente estadía en Velas Vallarta. Realmente apreciamos su preferencia, y esperamos tener la oportunidad de recibirlo nuevamente en un futuro cercano y ganarle una calificación de cinco estrellas.Estamos a sus órdenes.

10/10 Excellent

ivan

Stayed 3 nights in Mar 2024
Response from Guest Service on 22 Apr 2024
Agradecemos sinceramente su reciente evaluación en Velas Vallarta. Nos llena de alegría saber que disfrutó de su estancia al máximo, la cual nos motiva a seguir ofreciendo experiencias excepcionales.Hasta entonces, permanecemos a sus órdenes.

6/10 Okay

Gopinath Yadav Ayakudi

Disliked: Staff & service
Response from Guest Service on 2 Apr 2024
Thank you very much for taking a moment to evaluate your stay at our resort. We are disappointed to learn that we did not reach your expectations. Should you wish to share any specific comments directly with us, our team is at your service. Thank you.

10/10 Excellent

Chitpreet Kaur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Guest Service on 1 Apr 2024
Thank you very much for reserving with us at Velas Vallarta. Your perfect rating reflects our commitment to your satisfaction, and we hope to repeat all these glorious moments with you soon.Until then, we remain at your faithful service,

8/10 Good

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant are ok, nice size not too overwhelming. We made a mistake on the age on one of the kids and they raped me on the additional all inclusive another $130 per day!!
Stayed 5 nights in Mar 2024
Response from Guest Service on 1 Apr 2024
Thank you very much for sharing your evaluation of your recent stay at Velas Vallarta. We truly appreciate your feedback, and we hope that next time, there will be no errors when filling out your online reservation.Thank you.

10/10 Excellent

Onkar Singh

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We definitely did NOT enjoy the restaurant in this resort 😒
Stayed 6 nights in Mar 2024
Response from Guest Service on 31 Mar 2024
Thank you very much for sharing your rating on your recent stay with us at Velas Vallarta. We highly appreciate your 5/5 score, but you if have any specific feedback regarding our restaurants, please feel free to contact us. We would really appreciate it.As always, we remain at your faithful service.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immaculately maintained with unparalleled service
Stayed 7 nights in Mar 2024
Response from Guest Service on 31 Mar 2024
We’re very excited to learn that you had a great stay with us and that you took the time to share your feedback regarding the condition of the property and its cleanliness. We truly appreciate it. We hope that you will return to Velas Vallarta when you’re back in town for more wonderful vacation experiences. As always, we remain at your service.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Real nice!
Stayed 14 nights in Mar 2024
Response from Guest Service on 31 Mar 2024
Thank you very much for taking the time to share with the world your wonderful thoughts and perceptions on your recent vacation experience at Velas Vallarta. We are pleased to have exceeded all of your expectations and look forward to having the pleasure of hosting you again in the near future.Until then, we remain at your faithful service.

10/10 Excellent

Consolacion

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience
Stayed 4 nights in Mar 2024
Response from Guest Service on 1 Apr 2024
We’re very excited to learn that you had a great stay with us and that you took the time to share your wonderful feedback. We truly appreciate it, and certainly hope that you will return to Velas Vallarta the next time you visit this beautiful destination. As always, we remain at your service.

8/10 Good

Dilip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the airport. Some rooms were not great, but the one we received next day was awesome. The overall environment in the resort is great. Just wish they upgrade the interior - door-handles wobbly, sink drainage had problems etc.
Stayed 5 nights in Mar 2024
Response from Guest Service on 30 Mar 2024
Thank you very much for taking a few minutes to evaluate your stay at Velas Vallarta. We are honored to have hosted you, and you can be sure that our goal for your next visit will be you see our improvements and enjoy a complete five-star experience. Thank you.

6/10 Okay

Elizabeth

Liked: Property conditions & facilities
Response from Guest Service on 31 Mar 2024
Thank you very much for taking a moment to evaluate your stay at our resort. We are disappointed to learn that we did not reach your expectations. Should you wish to share any specific comments directly with us, our team is at your service. Thank you.

10/10 Excellent

Gustavo, Chula Vista

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Servicio Exelente y muy atento personal, hicieron nuestra estancia muy grata.
Stayed 1 night in Mar 2024
Response from Guest Service on 29 Mar 2024
Muchísimas gracias por brindarnos el tiempo de valorar su reciente experiencia vacacional en Velas Vallarta. Realmente esperamos haber cubierto todas sus expectativas con nosotros, y esperamos tener el gusto de volver a hospedarle en un futuro próximo.Estamos a sus órdenes.

8/10 Good

Dr Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities
We love the trees in the property, the fish ponds, the tropical vegetation, the different swimming pools, the front beach hotel. Staff is very friendly. All is very good!
Stayed 6 nights in Mar 2024
Response from Guest Service on 24 Mar 2024
Thank you very much for taking a few minutes to evaluate your stay at Velas Vallarta. We are honored to have hosted you, and you can be sure that our goal for your next visit will be to provide you with an excellent five-star experience. Thank you.

6/10 Okay

Angel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is excellent. The food options its bad for the money that you pay here. I couldnt really enjoy the food cuz it was no good tease. I had to go out to eat food cuz it was that bad. Breakfast was the only good thing about it. Only two restaurants and no music at all. And they need to do better activitites. This place is not for young ppl who want to have fun and dance. Most of the ppl is with families or retired seniors. This is like a 7 star resort
Stayed 3 nights in Mar 2024
Response from Guest Service on 18 Mar 2024
Thank you very much for taking a moment to evaluate your stay at our resort. Our team is at your service, should you wish to share additional comments directly with us. We are at your service,

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved this place! Stayed for 5 days in late February. The property is beautiful and the pool and walking path area is perfectly manicured. I know you hear reviews that say how friendly staff are, but it is true here. Everyone and I mean everyone was open and helpful. It really felt like they went out of their way to make our stay as pleasant as possible. Have to give a shout to Ricardo at the La Ribera restaurant on the beach. He adopted us gringos and made sure we had a good table and had everything we wanted. They even cooked one of the fish I caught that morning for our dinner. I could go on and on about how much we loved this place but there is only so much room here. Bottom line is to just go there. I guarantee you will enjoy it! It's the closest thing to paradise we've encountered.
Stayed 5 nights in Feb 2024
Response from Guest Service on 17 Mar 2024
We appreciate very much that you took the time to share your thoughts and perceptions on your recent vacation experience at Velas Vallarta with the world. We feel exceptionally pleased to have exceeded all of your expectations, especially with our warm hospitality and amazing cuisine, and we look forward to having the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,

10/10 Excellent

Chi

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is good choice for family.
Stayed 3 nights in Mar 2024
Response from Guest Service on 17 Mar 2024
Thank you very much for sharing your excellent comments on your recent holiday experience at Velas Vallarta. We are truly honored that your family selected our resort as the setting for their well-deserved vacation, and we hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service,

8/10 Good

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, courteous staff, beautifully maintained grounds and gardens and super clean rooms.
Stayed 13 nights in Feb 2024
Response from Guest Service on 16 Mar 2024
Thank you very much for taking a few minutes to evaluate your stay at Velas Vallarta. We are honored to have hosted you, and you can be sure that our goal for your next visit will be to provide you with an excellent five-star experience. Thank you.

10/10 Excellent

Zheng

Stayed 7 nights in Mar 2024
Response from Guest Service on 5 Apr 2024
Thank you very much for sharing your rating on your recent stay with us at Velas Vallarta. We highly appreciate being considered by you as an excellent resort, and we hope to have the pleasure of hosting you again in the near future.Until then, we remain at your faithful service.

6/10 Okay

Bharti Umakant

Liked: Cleanliness, staff & service, amenities
The staff was excellent and always willing to fulfill all our needs, the grounds are luscious and well kept but the food for vegetarians was absolutely bland. There was nothing for those who like flavorful Chinese/Indian/Thai etc. kind of food. They need a chef who is also trained for the Eastern couisines. They tried but couldn’t satisfy our request!
Stayed 14 nights in Feb 2024
Response from Guest Service on 15 Mar 2024
Thank you very much for taking a moment to evaluate your stay at our resort. Your comments and observations are very important to us as they guide this team in providing better vacation experiences for all our guests. And you can be assured that we will look into improving our Asian menu to the full satisfaction of every palate. We are at your service,

10/10 Excellent

Slav

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The space is very green and pleasant. It has only two restaurants, however the choice of food is good. It might be more gazebos at the beach. The east side view was fantastic (mountains, ocean, Puerto Vallarta and nice pool area of the next property).
Stayed 5 nights in Mar 2024
Response from Guest Service on 14 Mar 2024
We appreciate very much that you took the time to share your thoughts and perceptions on your recent vacation experience at Velas Vallarta. We feel exceptionally pleased to have exceeded all of your expectations and are overjoyed to learn that you loved the remarkable views and our hotel grounds. We look forward to having the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vellas Vallarta was truly excellent. The staff at Velas Vallarta was top rate. Friendly. Well spoken in English but encouraging in Spanish. eager to make the stay pleasent and comfortable. The grounds are beautiful and VERY relaxing. it felt nearly empty. Our room was comfortable. Beds were okay, not great, but not bad. Pillows were not hypoallergenic. Overall the rooms are due for a makeover. The food was all good, on occasion great, and never bad. Not a lot of vegetarian options. Vegetarians: be sure to ask, many dishes cooked with lard etc.. Their mixed drinks are a mixed review. If you call the liquor, they are fine but the well liquor options are terrible. The margaritas were all good. There was a little shop onsite for souvenirs, over priced. The hotel is about 40 minute by taxi to downtown. shopping: Mercado municipal or market stalls on island in the rio cuale. for pottery: “señor Talavera” at hildago and encino en la espuina. Same prices as elsewhere but much nicer stuff. We didn’t try the spa or use any other services or excursions. Skip the “welcome package” it’s a time share promo. At the airport, keep your head down until you can see the outside. Don’t talk to anyone after customs and baggage, they just want to sign you up for timeshare demos. All in, great trip, I would definitely return to Velas Vallarta!! The staff and atmosphere more than make up for the minor setbacks and aging rooms.
Stayed 3 nights in Mar 2024
Response from Guest Service on 11 Mar 2024
Thank you very much for sharing your excellent comments on your recent holiday experience at Velas Vallarta. We are truly honored that you selected our resort as the setting for your well-deserved vacation, and we hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service,

10/10 Excellent

Najin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Guest Service on 12 Mar 2024
Thank you for sharing your rating on your recent stay with us at Velas Vallarta. We appreciate receiving your reservation and hope to have the pleasure of hosting you again soon.Until then, we remain at your faithful service,

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and attentive service. The grounds are immaculate! Just beautiful
Stayed 5 nights in Mar 2024
Response from Guest Service on 11 Mar 2024
Thank you very much for sharing your comments on your recent stay with us at Velas Vallarta. We highly appreciate your wonderful praise, and we hope to have the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,

8/10 Good

Elvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 2 nights in Mar 2024
Response from Guest Service on 9 Mar 2024
Thank you very much for taking a few minutes to evaluate your stay at Velas Vallarta. We are honored to have hosted you, and you can be sure that our goal for your next visit will be to provide you with an excellent five-star experience. Thank you.

10/10 Excellent

Javier

Stayed 4 nights in Feb 2024
Response from Guest Service on 26 Mar 2024
Le agradecemos muchísimo por compartirnos su evaluación de su reciente estadía en Velas Vallarta. Realmente apreciamos su preferencia, y esperamos tener el placer de volver a hospedarle en un futuro próximo.Estamos a sus órdenes.

8/10 Good

Liliana, Tiburon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is amazing at this resort - what wonderful staff!!! (All of them!). And the grounds/garden is beautiful. But the food was really bad.
Stayed 3 nights in Feb 2024
Response from Guest Service on 4 Mar 2024
Thank you very much for taking a few minutes to evaluate your stay at Velas Vallarta. We are honored to have hosted you, and you can be sure that our goal on your next visit will be to improve your culinary experience and provide you with an excellent five-star holiday. Thank you.