2 outdoor pools, pool umbrellas, pool loungers
Check availability

Reviews of Sheraton Buganvilias Resort & Convention Center

4.5 out of 5
Sheraton Buganvilias Resort & Convention Center
Blvd. Francisco Medina Ascencio No. 999, Zona Hotelera Las Glorias C.P., Puerto Vallarta

Reviews

8.2

Very good

Rating 10 - Excellent. 476 out of 1008 reviews" "
Rating 8 - Good. 288 out of 1008 reviews" "
Rating 6 - Okay. 119 out of 1008 reviews" "
Rating 4 - Poor. 67 out of 1008 reviews" "
Rating 2 - Terrible. 58 out of 1008 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Graham, Calgary

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice in dort of a industrial area
Stayed 5 nights in Mar 2024
Response from Graham on 25 May 2024
Dear Graham, Thank you for your feedback. We really apreciate it. Come back soon.Regards,

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the craziest resort but very nice and welcoming. Also not the best food ever but not too bad and very very nice stuff.
Stayed 7 nights in May 2024
Response from Dan on 23 May 2024
Dear Dan,We really apreciate the time you take to give us your feedback about your experience. Thanks to trust in Sheraton Buganvilias. Come back soon in order to make the experience better than the first time. Best regards.

8/10 Good

Mahsa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Mahsa on 23 May 2024
Dear Mahsa,Thank you for your feedback. We really apreciate it. Come back soon. Regards,

10/10 Excellent

Scarlett

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Scarlett on 23 May 2024
Dear Scarlett,Thank you for your feedback. We really apreciate it. Come back soon. Regards,

10/10 Excellent

victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Victoria on 22 May 2024
Dear Victoria,Thank you for your feedback. We really apreciate it. Come back soon. Regards,

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. I stayed 4 nights here. I arrived to Puerto Vallarta noon thankfully they were available to accommodate with an early check in. I was assigned to the 20th level, the door of the room did not open with the key and that was due to the “battery”. They had said that they were going to send tech to come and fix it while we went to go eat. When we came back to our room the door didn’t open with the key. It was a bit disappointing and frustrating that I was staying at a well known hotel and to have this issue was just overwhelming. I had to go to the lobby twice because no one was sent. Long story short, I requested them to switch my room and they did. I still remained on the same floor just a couple doors down. The views were magnificent. What I liked about this hotel was that it was very well maintained and there was security. This made me feel safe, not any person was allowed the resort without a bracelet. Over all this was a great experience minus the door. I didn’t let the door ruin the stay. Great staff. Everything was clean. I don’t recommend the all inclusive, I recommend going out and exploring. Everything is cheap. There are taxis inside the resort with great prices. It’s the same price as an Uber.
Stayed 4 nights in May 2024
Response from Matthew on 22 May 2024
Dear Matthew,We have taken note of our areas of opportunity kindly mentioned in your overview. Please be confident that we will take appropriate measures to avoid such reoccurrences in the future. Best regards,

10/10 Excellent

prabjot

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Prabjot on 22 May 2024
Dear Prabjot,Thank you for your feedback. We really apreciate it. Come back soon. Regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 4 nights in May 2024
Response from David on 20 May 2024
Dear David,Thank you for your feedback. We really apreciate it. Come back soon.Regards,

8/10 Good

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frequent Guest become familiar to staff and after awhile from multiple visits, staff seem like family and have treated us as such. Great smiles and service.
Stayed 9 nights in May 2024
Response from Carlos on 20 May 2024
Dear Carlos,We really apreciate the time you take to give us your feedback about your experience. Thanks to trust in Sheraton Buganvilias. Come back soon in order to make the experience better than the first time. Best regards. Regards,

10/10 Excellent

Ross

Travelled with partner
Great room, pools are nice, lots of food options, very close to town
Stayed 7 nights in May 2024
Response from Dear Ross on 13 May 2024
Dear Ross,Thank you for your feedback. We really apreciate it. Come back soon.Regards,

10/10 Excellent

Miracle

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and very courteous staff from front desk to dining. Will for sure come back again .
Stayed 4 nights in May 2024
Response from Miracle on 13 May 2024
Dear Miracle,e would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience. Best regards,

10/10 Excellent

Forrest

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay here, one of the best all inclusive options out there. We will definitely be returning. Amazing staff and dining.
Stayed 4 nights in May 2024
Response from Forrest on 13 May 2024
Dear Forrest,Your evaluation of our Resort is of utmost importance to us. Thank you for the time you took to do so; you help us improve our service as creators of experiences. We hope you come back soon. Best regards.

8/10 Good

Vianey

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Vianey on 9 May 2024
Dear Vianey,Thank you very much for taking the time to leave your kind words and comments after your recent stay with us at Sheraton Buganvilia. Regards

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the club lounge with the daily breakfast and evening happy hour.
Stayed 3 nights in Apr 2024
Response from Ed on 4 May 2024
Dear Ed,Thank you for sharing with us your memorable expeience. Please, come back in a near future to provide you with the best service you deserve in your home Sheraton Buganvilias. Best regards.

8/10 Good

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is well maintained. Pools are nice. The only thing I was disappointed in was the buffet. I didn’t care for the selection for lunch and dinner. Maybe I expected to have more Mexican food selection.
Stayed 9 nights in Apr 2024
Response from Jamie on 2 May 2024
Dear Jamie,Thank you for sharing with us your feedback, your comments are very valuable to us in order to improve in those areas of opportunity. We look forward to having you back with us. Best regards.

10/10 Excellent

Lindsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to walk everywhere we wanted to go. Beautiful pool.
Stayed 4 nights in Apr 2024
Response from Lindsey on 2 May 2024
Dear Lindsey,Thank you for your feedback. We really apreciate it. Come back soon. Regards

10/10 Excellent

JAVIER

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the property very much. Staff was super kind and polite. Food was average and drinks where superb. Overall great stay
Stayed 4 nights in Apr 2024
Response from Javier on 2 May 2024
Dear Javier,Thank you for your comment, this helps our team to improve day by day. We hope to have you back with us to make your experience the best. Best regards.

10/10 Excellent

Craig

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Craig on 2 May 2024
Dear Craig,Thank you for your comment, this helps our team to improve day by day. We hope to have you back with us to make your experience the best. Best regards.

8/10 Good

John Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Apr 2024
Response from John on 2 May 2024
Dear John,Thank you for your comments, we will work on those aspects to improve, we hope to have you back in the near future. Best regards.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Justin on 22 Apr 2024
Dear Justin,Thank you for your feedback. We really apreciate it. Come back soon.Regards,

10/10 Excellent

Sarahi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about this place, all the staff were super nice and kind. Antonio the bartender was so kind and easy going.
Stayed 3 nights in Apr 2024
Response from Sarahi on 25 Apr 2024
Dear Sarahi,We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience. Best regards,

10/10 Excellent

Lourdes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean resort and friendly people.
Stayed 2 nights in Apr 2024
Response from Lourdes on 22 Apr 2024
Dear Lourdes,Thank you for your feedback. We really apreciate it. Come back soon.Regards,

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing !!! The whole Property in general!! Wait staff at the lobby bar Absolutely amazing!!!
Stayed 5 nights in Apr 2024
Response from Martin on 22 Apr 2024
Dear Martin,Thank you for your feedback. We really apreciate it. Come back soon. Regards,

6/10 Okay

Gina

Stayed 7 nights in Apr 2024
Response from Gina on 22 Apr 2024
Dear Gina,Thank you for your comments, we will work on those aspects to improve, we hope to have you back in the near future. Best regards.

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here all 12 times I've been to P.V. Never had any issues during our stays. This time however when we checked in, the man who checked us in tried telling me i owed more money $800 US and needed my credit card. First time this has ever happened. Did not like this at all!! He wouldnt leave me alone until i gave my credit card!
Stayed 10 nights in Apr 2024
Response from Nicole on 22 Apr 2024
Dear Nicole,We are very sorry for the situation you had at our Resort. Thank you for sharing your comments in order to follow up on the problems you had during your stay. We hope you will give us another opportunity to provide you with the best service you deserve. Best regards.

10/10 Excellent

Diana Ruth

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This resort was a total surprise to me. The location was perfect, just a short 20min walk or (60$ peso taxi) to the Malecon. The pools are wonderful. The resort is super clean. Food has so much flavour and lots of variety. Now for the best part, the staff. They are all so amazing. Every single person we walked past or spoke to were so pleasant. Whether you were in the elevator or just wandering the grounds, every single person greeted you. I am trying to learn Spanish and was encouraged by everyone I practiced with (everyone lol). We went to La Villita restaurant (buffet) was the place we went to most as the food choices as well as the flavour was so delish! Everyone is so friendly but we want to mention 3 in particular. Oliveria, Ringo and Pamela. (Thank you so much for all the Spanish lessons, as well as the laughs!) The Mexican people are for sure the nicest we have met as well, their sense of humour is the best! Please, please ensure you account for tipping when travelling, the staff work their behinds off to ensure your vacation is unforgettable. Sara and her family that are just outside the grounds on the beach are so wonderful as well. I purchased a blanket and Sara braided my hair twice. She is so lovely, and is a new friend that I will definitely keep in touch with! The resort was great, but the staff made it unforgettable! Didn’t care for the beach, I know that is just the way it is. But that was the only negative. Would go back for sure!
Stayed 9 nights in Mar 2024
Response from Diana on 22 Apr 2024
Dear Diana,We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience. Best regards,

10/10 Excellent

Loutsian

Stayed 8 nights in Apr 2024
Response from Loutsian on 9 May 2024
Dear Loutsian,Thank you for your feedback. We really apreciate it. Come back soon. Regards,

10/10 Excellent

Diane L

Travelled with partner
Liked: Amenities
We had a very short stay because my companion got sick and we had to leave early. I enjoyed the pool but wish it had stairs or a ladder in a few places. We have stayed here 3 times, but I am 82 now and not as limber as I use to be. The staff was very nice. I especially liked the service and friendliness of Lilliana who waited around the pool. She is a very nice asset
Stayed 7 nights in Apr 2024
Response from Diane on 22 Apr 2024
Dear Diane,We really apreciate the time you take to give us your feedback about your experience. Thanks to trust in Sheraton Buganvilias. Come back soon in order to make the experience better than the first time. Best regards.

6/10 Okay

Michael

Travelled with partner
Disliked: Staff & service, amenities
We have been here twice. First time 5 years ago was phenomenal. This trip (April 2024) left a little to be desired. The restaurants were inconvenient and closed. We had to do the only NICE restaurant they had twice due to others being closed or not being able to do a reservation forst thing in the morning. But no restaurant was ever even near capacity. The staff was stand offish unless you were Mexican and yes before you ask, we tip very well for everything. We know management changed but i have to say, not for the better. We won't be going back to this Sheraton. I suggest you greatly look and compare before you choose Sheraton Buganvilias.
Stayed 6 nights in Apr 2024
Response from Michael on 22 Apr 2024
Dear Michael,Overall, we take such comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service. Best Regards,

10/10 Excellent

Kristina MARIE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful hotel lots of amenities and the buffet is good too. It’s more in a quiet section but close enough to walk to all the shops and restaurants.
Stayed 4 nights in Apr 2024
Response from Kristina on 22 Apr 2024
Dear Kristina,Thank you for your comment, this helps our team to improve day by day. We hope to have you back with us to make your experience the best. Best regards.

8/10 Good

Margarito

Stayed 2 nights in Apr 2024
Response from Margarito on 9 May 2024
Dear Margarito,Thank you very much for taking the time to leave your kind words and comments after your recent stay with us at Sheraton Buganvilia. Regards,

8/10 Good

Homer

Travelled with family
Liked: Cleanliness, staff & service
Close to downtown. Room view was not great. I asked for a garden view. The view was trees and vacant space
Stayed 4 nights in Apr 2024
Response from Homer on 22 Apr 2024
Dear Homer,Thank you for taking the time to let us know the evaluation of your experience, with this you help us to improve every day. We hope to have you back very soon. Best regards.

10/10 Excellent

Peter Van

Travelled with family, Travelled with group
Staff and Facilities excellent. Only drawback was rocky beach hard to swim in ocean
Stayed 7 nights in Apr 2024
Response from Peter on 10 Apr 2024
Dear Peter,Thank you for your feedback; we will work on improving those aspects. We hope to have you back in the near future. Regards.

6/10 Okay

Raul

Liked: Staff & service
Stayed 4 nights in Apr 2024
Response from Raul on 10 Apr 2024
Dear Raul,Thank you for your feedback; we will work on improving those aspects. We hope to have you back in the near future. Regards.

10/10 Excellent

Armando Jr

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy and beautiful resort! Would come back real soon !!
Stayed 1 night in Apr 2024
Response from Armando on 10 Apr 2024
Dear Armando,Thank you very much for choosing Sheraton Buganvilias hospitality and for taking the time to write a comment about your recent experience.Regards,

10/10 Excellent

Shauna Lea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great, they worked hard at maintaining the cleanliness as it was busy with Easter break. The food was very good at the al a carts. Access to 2 good sized pools both with pool bars. Down side is the gravel and shells on the beach make it tough to walk the beach. All in all very relaxing and enjoyable holiday.
Stayed 8 nights in Mar 2024
Response from Shauna on 10 Apr 2024
Shauna,Thank you very much for choosing Sheraton Buganvilias hospitality and for taking the time to write a comment about your recent experience. Regards,

8/10 Good

Iaroslava

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Laroslava on 10 Apr 2024
Dear Iaroslava ,We appreciate your comment, we apologize for the inconvenience you had with his reservation, we will work on those aspects to improve, we hope to have you back in the near future. Greetings.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Stephen on 10 Apr 2024
Dear Stephen,Thank you very much for choosing Sheraton Buganvilias hospitality and for taking the time to write a comment about your recent experience.Regards,

10/10 Excellent

Quintin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and facilities are excellent. The only issue we had was the trip to the airport from the hotel. We were stuffed into two small cabs with an electric wheelchair.
Stayed 7 nights in Mar 2024
Response from Quintin on 10 Apr 2024
Dear Quintin,We are pleased to hear that your stay with us was excellent; thank you for taking the time to provide this evaluation. We hope you return soon to make your experience memorable. Regards

8/10 Good

Steven

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great at the hotel. Staff is very nice and the food is very good for a buffet. Only one issue was the spa we paid good money for a massage and it just felt like they wanted to push you through as fast as they could. No organization and it did not last the full 80 minutes that we paid for. I guess the time includes walking to the massage area? Other then the spa it is great place and we will definitely be back.
Stayed 4 nights in Apr 2024
Response from Steven on 10 Apr 2024
Dear Steven,Thank you for sharing your feedback with us. Your comments are very valuable to us in order to improve in areas of opportunity. We hope to have you with us again soon. Regards.

8/10 Good

Sheila

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was my third time staying at the Sheraton. I love the proximity to the malecon, it’s a quick 15 minute walk. Rooms are clean, but nothing special. The food is pretty good for an all inclusive. We definitely noticed the food was the best during the busy weekend when there were the most guests. One thing that was disappointing this trip is the staff weren’t as friendly as previous visits - specifically by the pool. If you don’t present a big tip right off the bat, they’ll walk past you all day and ignore you. I understand the tipping culture here, and I do tip with each meal service and when being served by the pool. I prefer to tip after being served a couple of drinks, and we noticed if you don’t tip immediately then they won’t acknowledge you again. That part was unfortunate and shouldn’t be that way.
Stayed 7 nights in Mar 2024
Response from Sheila on 4 Apr 2024
Dear Sheila,Thank you very much for taking the time to write and share your recent experience at Sheraton Buganvilias. Please accept our apologies for not meeting your expectations. We have taken note of the areas of opportunity kindly mentioned in your overview. Please rest assured that we will take appropriate measures to prevent reoccurrences like this in the future, as the mentioned areas are under close review with the Department Heads. We truly hope that you can give us the opportunity to welcome you back in the future so that we can offer you the truly remarkable experience you deserve. Regards.

10/10 Excellent

Danielle, Victoria Bc V9c 4e8

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beautiful property! And the deluxe oceanfront rooms are breathtaking and really great food . We did have a problem booking through Expedia so a bit of a hiccup at the beginning when we checked in. I booked 5 people all inclusive. But when we checked in m daughter under 12 we had to pay when we got there ? A bit of a hidden mystery …. But overall a great time !!!
Stayed 8 nights in Mar 2024
Response from Danielle on 4 Apr 2024
Dear Danielle,We appreciate the time you took to give us your comments according to your experience in our Resort, thanks to them you help us to improve our services and work on those that were not to your liking. We hope that in the near future you will give us the opportunity to further improve your stay with us. Best regards.

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities
Beautiful property close to everything
Stayed 5 nights in Mar 2024
Response from Jennifer on 4 Apr 2024
Dear Jennifer,Thank you for your feedback. We really apreciate it. Come back soon.Regards,

10/10 Excellent

Lorena

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Lorena on 4 Apr 2024
Estimada Lorena,Gracias por tu comentario, esto ayuda a que nuestro equipo mejore día a día. Esperamos tenerte de vuelta con nosotros para hacer de tu experiencia la mejor. Saludos.

10/10 Excellent

manfred dietmar

Liked: Cleanliness, staff & service, property conditions & facilities
The music in the lobby bar at night was way too LOUD!!!!!!! We feel the music should be at a level where you can carry on a conversation. We have already booked for November and will be bringing our family. Looking forward to coming back.
Stayed 14 nights in Mar 2024
Response from Manfred on 4 Apr 2024
Dear Manfred,Thank you for sharing with us your feedback, your comments are very valuable to us in order to improve in those areas of opportunity. We look forward to having you back with us. Best regards.

10/10 Excellent

Isabela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, helpful and friendly staff. By non smoking they mean NON SMOKING! You can’t smoke even if you are on the hotel parking.
Stayed 4 nights in Mar 2024
Response from Isabela on 4 Apr 2024
Dear Isabela,Thank you for your feedback. We really apreciate it. Come back soon.Reagrds,

2/10 Terrible

Susan

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The resort needs major updates. The room fridge was broken.. the safety lock on the door did not work and $450 were taken from my wallet in my closet from my purse. Not a safe resort. Was very disappointed.
Stayed 3 nights in Mar 2024
Response from Susan on 4 Apr 2024
Dear Susan,Please accept our apologies for not meeting your expectations. We have taken note of the areas of opportunity kindly mentioned in your overview. Please rest assured that we will take appropriate measures to prevent reoccurrences like this in the future, as the mentioned areas are under close review with the Department Heads.Regards,

8/10 Good

Isaac

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool and pool activities and the spa was very relaxing
Stayed 7 nights in Mar 2024
Response from Isaac on 4 Apr 2024
Dear Issc,Thank you for your feedback; it helps our team improve day by day. We look forward to having you back with us to make your experience the best. Regards.

10/10 Excellent

Raymond Rudolph, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location and less than 1 mile walk to the Malecon
Stayed 4 nights in Mar 2024
Response from Raymond on 4 Apr 2024
Dear Raymond,Thank you for your comment; it helps our team improve day by day. We look forward to having you back with us to make your experience the best. Regards.

6/10 Okay

Viviana Viviana

Liked: Property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Viviana on 4 Apr 2024
Dear Viviana,Thank you for your comments. We will work on improving those aspects, and we hope to have you back in the near future. Regards.