Children’s activities

Reviews of Hyatt Ziva Puerto Vallarta - All-inclusive

4.5 out of 5
Hyatt Ziva Puerto Vallarta - All-inclusive
Carretera Barra de Navidad, Km. 3.5 Zona Hotelera Sur, Puerto Vallarta

Reviews

8.8

Excellent

Rating 10 - Excellent. 813 out of 1262 reviews" "
Rating 8 - Good. 239 out of 1262 reviews" "
Rating 6 - Okay. 114 out of 1262 reviews" "
Rating 4 - Poor. 53 out of 1262 reviews" "
Rating 2 - Terrible. 43 out of 1262 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joanna

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay with Hyatt Ziva. Everyone that works there is so kind… they keep the hotel very clean as well which I loved. If I ever go back to puerto Vallarta I will definitely stay here again.
Stayed 5 nights in Mar 2024

2/10 Terrible

Kashmira

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in May 2024

8/10 Good

Divita

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 7 nights in May 2024

10/10 Excellent

Jose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the third time I am staying in this hotel on this occasion the staff was very kind Jesus at the pool bar very good service and very good service from Joel and Stephanie as well
Stayed 5 nights in May 2024

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful beach! The property is lovey, but the rooms are showing age and smell like mold. The food quality has definitely decreased since our visit in 2022. Meals were often bland and average. Beach service was average at best.
Stayed 6 nights in May 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on 21 May 2024
Dear Brian Thomas Lamb,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on 18 May 2024
Dear Igor Livandovschi,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

tae hong, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach and view
Stayed 3 nights in May 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on 17 May 2024
Dear Tae Hong Ha,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

Gholamreza

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at the Hyatt Ziva twice, once as a newly wed couple and once as a family with one child and my wife’s parents, and both stays were phenomenal. There are plenty of activities for all tastes and the resort is only an7 minute Uber ride from the old town where there ar a lot more activities. But the best part was the staff, they were genuinely obsessed with making our trip as convenient and memorable as possible, and nobody was nice just to get a good tip. Really loved it!
Stayed 4 nights in May 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on 16 May 2024
Dear Gholamreza Assadi,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a bummer when we arrived later afternoon on May 1, 2024, we discovered a wedding reception below our room with thumping party music! we were so tired.
Stayed 8 nights in May 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on 15 May 2024
Dear Paula Kathleen Lozano,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

jan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at Hyatt Zivah. We will only stay here when visiting Puerto Vallarta. We are spoiled every day with the great food, warm hospitality, and beautiful views. We used the Cabana service and highly recommend it for comfort and a break from the sun. We used the spa facilities and were pampered by MaryChuy and Vernice! Breakfast at the buffet with Soledad and Angel made our visit feel like home!
Stayed 3 nights in May 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on 15 May 2024
Dear Jan R Bishop,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

6/10 Okay

tanya

Travelled with group
Liked: Staff & service
The air conditioning was very loud. Furniture a little old.
Stayed 4 nights in May 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on 15 May 2024
Dear Tanya Chaverri,We would like to thank you for taking the time to share a review of your experience with us. It was a pleasure being your hosts during your recent getaway to Hyatt Ziva Puerto Vallarta, we appreciate your loyalty, but it is with great sadness that we learn of an overall disappointing experience falling short on your expectations. Please accept our sincerest apologies for any disappointment you have experienced, the feedback from our guests is vitally important in our mission to deliver exceptional experiences, please be certain that your observations and concerns wont be overlooked as have been addressed accordingly to our management team. We take our guest's ratings and concerns very seriously, as it is the best way to improve our services, culinary offerings, and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure a pleasant stay. While we understand the way you felt about the situation experienced during your stay, we hope that our reply to your feedback restores some semblance of trust in us. With Service from the Heart,

10/10 Excellent

Neha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and service. Amazing views from the room.
Stayed 3 nights in May 2024
Response from Daniela Quintero- Social Media Coordinator on 14 May 2024
Dear Neha, It is an honor for us to know that we are one of your favorite destinations to travel to, we appreciate each of your comments which shows the spirit of service of this great Hyatt Ziva Puerto Vallarta Family. We look forward to welcoming you back again!With Service from the Heart,

10/10 Excellent

Setareh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They do their best to keep in clean. The staff is amazing. Constantly cleaning and trying to keep the hotel spotless. Having more dining options would be better.
Stayed 4 nights in May 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on 13 May 2024
Dear Salereh Panah,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

Carolina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience
Stayed 3 nights in May 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on 11 May 2024
Dear Carolina,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

Jorge, Palmdale

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool water was warm excellent customer service
Stayed 4 nights in May 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on 10 May 2024
Dear Jorge Mora,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

4/10 Poor

Ali

Travelled with family
I have been in this property many times, but this time I had many problems and already sent them in details my problems and yet to hear from them.
Stayed 10 nights in Mar 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on 6 May 2024
Dear Ali Homayounian,We would like to thank you for taking the time to share a review of your experience with us. It was a pleasure being your hosts during your recent getaway to Hyatt Ziva Puerto Vallarta, we appreciate your loyalty, but it is with great sadness that we learn of an overall disappointing experience falling short on your expectations. Please accept our sincerest apologies for any disappointment you have experienced, the feedback from our guests is vitally important in our mission to deliver exceptional experiences, please be certain that your observations and concerns wont be overlooked as have been addressed accordingly to our management team. We take our guest's ratings and concerns very seriously, as it is the best way to improve our services, culinary offerings, and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure a pleasant stay. While we understand the way you felt about the situation experienced during your stay, we hope that our reply to your feedback restores some semblance of trust in us. With Service from the Heart,

8/10 Good

Nadine, Magnolia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 5 nights in Apr 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on 5 May 2024
Dear Nadine Moore,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

6/10 Okay

Matthew

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on 4 May 2024
Dear Matthew Lee Schroeder,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was wonderful.
Stayed 7 nights in Apr 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on 2 May 2024
Dear Brian Ronald Chapin, Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

Catarino Javier

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ziva is a great all-inclusive resort with an amazing beach and restaurants. The staff is very courteous, and the rooms have a fantastic view of the private beach.
Stayed 3 nights in Apr 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on 29 Apr 2024
Dear Catarino Javier Aguayo,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on 30 Apr 2024
Dear Vladimir Kashikhin,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

8/10 Good

Sarmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on 29 Apr 2024
Dear Sarmen Ratevosyan,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed at the Hyatt Ziva for our 20 year anniversary and had a wonderful experience! The staff was always friendly and attentive, and the drinks were awesome! The food options at the restaurants were mostly very good, although we wouldn't recommend the sashimi at the Asian restaurant. We loved being both in the jungle and at the beach. Would definitely recommend!
Stayed 3 nights in Apr 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on 28 Apr 2024
Dear John,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

8/10 Good

Dominique

Stayed 4 nights in Apr 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on 29 Apr 2024
Dear Dominique Balbin,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

XIAN HE, VANCOUVER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 2 nights in Apr 2024
Response from Daniela Quintero- Social Media Coordinator on 27 Apr 2024
Dear XIAN HE, It is an honor for us to know that we are one of your favorite destinations to travel to, we appreciate each of your comments which shows the spirit of service of this great Hyatt Ziva Puerto Vallarta Family. We look forward to welcoming you back again!

10/10 Excellent

Hovhannes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great place
Stayed 4 nights in Apr 2024
Response from Daniela Quintero- Social Media Coordinator on 25 Apr 2024
Dear Hovhannes, It is an honor for us to know that we are one of your favorite destinations to travel to, we appreciate each of your comments which shows the spirit of service of this great Hyatt Ziva Puerto Vallarta Family. We look forward to welcoming you back again!

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Celebrated my birthday here with a group of girlfriends. Absolutely loved the property and felt so special! Some of the best food we’ve had at an AI. Definitely will be back!
Stayed 6 nights in Apr 2024
Response from Daniela Quintero- Social Media Coordinator on 24 Apr 2024
Dear Elizabeth, Thank you for such an amazing review on your experience at Hyatt Ziva Puerto Vallarta! I am thrilled to hear that you found pure heaven at our beautiful property. It is so great to hear the level of service and hospitality that we strive is being shown at our resort. Thank you for your feedback and recommendations, and please come back soon to enjoy once again our slice of paradise.With Service from the Heart,

8/10 Good

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, friendly staff, good drinks! Food was decent, but a grewt variety
Stayed 5 nights in Apr 2024
Response from Daniela Quintero- Social Media Coordinator on 24 Apr 2024
Dear Justin, Thank you for such an amazing review on your experience at Hyatt Ziva Puerto Vallarta! I am thrilled to hear that you found pure heaven at our beautiful property. It is so great to hear the level of service and hospitality that we strive is being shown at our resort. Thank you for your feedback and recommendations, and please come back soon to enjoy once again our slice of paradise.

10/10 Excellent

Tawny Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had the most wonderful time at your resort. The food was delicious, the property was beautiful and the staff so kind and welcoming. Our only note of feedback was the Asian restaurant. Service and food did not match up to the rest of the hotel. We waited about 45 min for our food and had to walk up the bar to get a 2nd glass of wine. Our waiter was rarely around. All of the other restaurants were superb!
Stayed 5 nights in Apr 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on 21 Apr 2024
Dear Tawny Lee,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

Derek

Stayed 5 nights in Apr 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on 9 May 2024
Dear Derek Drummond,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

parisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except choice of restaurants. The Italian and Asian have to improve .
Stayed 5 nights in Apr 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on 21 Apr 2024
Dear Parisa Paknia,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

8/10 Good

Rory, West Hollywood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private beach, vendors are respectful, beach staff helpful. Cab ride to romantic zone is 5-7 min. Restaurant staff is always willing to modify menu changes. All the other areas are well staffed and attentive to your needs. We have been guests at the Hyatt since they opened. The new general manager whom we met is passionate about maintaining and upgrading the property. He is always walking the property from morning till evening, taking notes and pictures. special mention to all the restaurant teams, Martine, Cesar, Delia, Susanna, Hector. Overall the food at all restaurants was very good.
Stayed 9 nights in Apr 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on 15 Apr 2024
Dear Rory ODonnell,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
Always greeted by staff with a smile
Stayed 8 nights in Apr 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on 15 Apr 2024
Dear Kendra Louise Ramey,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

Lourdes, Dixon

Stayed 6 nights in Apr 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on 1 May 2024
Dear Lourdes,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

mariano

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Mar 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on 11 Apr 2024
Dear Mariano Rafael Aguilar,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

ISRAEL, Dixon

Response from Alejandra Rubio / Tour and Travel Sales Manager on 30 Apr 2024
Dear Israel,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

Erin

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hyatt Ziva went above and beyond for their guests with friendly, helpful staff and a beautiful, clean property. I love how family friendly and safe it is as well! We will definitely be visiting again!
Stayed 4 nights in Apr 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on 11 Apr 2024
Dear Erin Durst,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

6/10 Okay

Penny

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on 11 Apr 2024
Dear Penny Zulke,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on 10 Apr 2024
Dear Ralph Balzano,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart

10/10 Excellent

monica

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on 10 Apr 2024
Dear Monica Mendoza,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

6/10 Okay

Mahsa

Travelled with family
Liked: Cleanliness, staff & service
Poor entertainment! All restaurants close at 10pm You have to stay in your room if you want to eat after 10pm
Stayed 3 nights in Mar 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on 8 Apr 2024
Dear Mahsa,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. For your next visit just take note that sports bar offers food service until midnight. :)With Service from the Heart,

8/10 Good

Mona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on 9 Apr 2024
Dear Mona Patel,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful with so many pools and things to do. For me, I like to go shopping to the little stores in the city. Unfortunately, this is not available while vacationing in a resort. The mattress, for me, was a little hard. The food was wonderful with so many options.
Stayed 3 nights in Apr 2024
Response from Daniela Quintero- Social Media Coordinator on 8 Apr 2024
Dear Patricia, Thank you for such an amazing review on your experience at Hyatt Ziva Puerto Vallarta! I am thrilled to hear that you found pure heaven at our beautiful property. It is so great to hear the level of service and hospitality that we strive is being shown at our resort. Thank you for your feedback and recommendations, and please come back soon to enjoy once again our slice of paradise.With Service from the Heart,

10/10 Excellent

Adulfo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and Restaurants were very good for an all inclusive hotel.
Stayed 4 nights in Apr 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on 7 Apr 2024
Dear Adulfo Hernandez,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Daniela Quintero- Social Media Coordinator on 8 Apr 2024
Dear Kathy, Thank you for such an amazing review on your experience at Hyatt Ziva Puerto Vallarta! I am thrilled to hear that you found pure heaven at our beautiful property. It is so great to hear the level of service and hospitality that we strive is being shown at our resort. Thank you for your feedback and recommendations, and please come back soon to enjoy once again our slice of paradise.With Service from the Heart,

8/10 Good

Patricia Lorene, Lake Forest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. Safe. Gorgeous sunsets
Stayed 6 nights in Mar 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on 7 Apr 2024
Dear Patricia Lorene, Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with a lot of options for activities throughout the day. Great pools and beautiful rooms. Staff went above and beyond in every aspect!
Stayed 5 nights in Apr 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on 6 Apr 2024
Dear Tammy Loiselle,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

6/10 Okay

Dina

Travelled with family
Location was excellent. Private beach with amazing sunsets. Lots of water sports options if the surf is safe. Pools lovely and well maintained. Views from hotel were excellent. Restaurants and drinks were less than. We tried all of the restaurants and the food was mediocre at best. The buffet was the most accomodating option for most meals but that gets old, so I recommend going off property for some meals to mix it up.
Stayed 4 nights in Mar 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on 5 Apr 2024
Dear Dina M Bogan,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

Steve

Response from Daniela Quintero- Social Media Coordinator on 25 Apr 2024
Dear Steve, Thank you for such an amazing review on your experience at Hyatt Ziva Puerto Vallarta! I am thrilled to hear that you found pure heaven at our beautiful property. It is so great to hear the level of service and hospitality that we strive is being shown at our resort. Thank you for your feedback and recommendations, and please come back soon to enjoy once again our slice of paradise.With Service from the Heart,

10/10 Excellent

Sylvie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on 5 Apr 2024
Dear Sylvie Plante,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,