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Reviews of Golden Pension House

2.5 out of 5
Golden Pension House
54 D P Vicente Sr. St., Puerto Princesa, Palawan

Reviews

9.6

Exceptional

Rating 10 - Excellent. 30 out of 35 reviews" "
Rating 8 - Good. 4 out of 35 reviews" "
Rating 6 - Okay. 0 out of 35 reviews" "
Rating 4 - Poor. 1 out of 35 reviews" "
Rating 2 - Terrible. 0 out of 35 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.0/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Likes: The room was impeccably clean (the floor was so shiny it seems like you could eat off it), very clean bathroom, strong AC, good wifi, and the owners were so nice and gracious and helpful. They do an airport pick-up and they help book tours and the shuttles. They bring breakfast to you so you can dine on your private patio. One small quibble was the hot water supply. Because the heater is solar there is plenty of hot water during the daylight hours. Not so much at night or early morning. But this being a tropical country, even the cold shower wasn't really all that cold. Not a deal-breaker for me. I would stay here again.
Stayed 2 nights in Dec 2023
Response from Fely on 10 Dec 2023
Hi Luis,thank you so much for staying with us. We are very grateful for your kind review and recommendation. Also, we are hoping to see you again.Thank you,Golden Pension House

10/10 Excellent

Artemio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hosts were very helpful and pleasant. Very nice couple. Wi-Fi was excellent. Very clean, spacious and functional. Balcony where we ate breakfast had a good vibe with the garden view and morning sun. Overall, we were glad to have stayed there and we’ll stay again and for sure to tell friends and family about how wonderful this place was. Transfer to the airport was a good deal.
Stayed 1 night in Oct 2023
Response from Fely on 26 Oct 2023
Hi Artemio, Thank you so much for staying with us.Your kind review and recommendation is greatly appreciated. We hope to see you again soon.Thank you,Golden Pension House

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Treasure
The Golden Pension House is a hidden gem! It is in a nondescript neighborhood but close to the airport and shops and restaurants and the property itself is secure, nicely appointed and VERY clean and up-to-date. This was our first stay in the Philippines that was well-lit and provided adequate towel racks. We loved that it had a fridge an a kitchen sink and pot to boil water. The hosts were very friendly and helpful. We especially appreciated the free pick-up from the airiport and when we offered a tip, the driver refused, saying it's okay; it's free! Breakfast was made to order and delivered promptly at the requested time and there was a nice, clean little table on the front patio where we were able to enjoy eating it. Our host offered and booked for us a shared van transport to El Nido for a reasonable price and they picked us up right there at the property. Not the fault of the hosts, but the van ride was very crowded, everyone's luggage barely fit and the driver drove VERY fast and recklessly. It was a harrowing trip and the drive made two stops that seemed excessively long. Again, this was an issue with the van company, not the property or the hosts. The only issue was that the beds were hard and although sheets were provided, we could have used a blanket as well. Overall, a very comfortable and pleasant place to stay! We would definitely stay again.
Stayed 1 night in Aug 2023
Response from Fely on 2 Sept 2023
To our dear guest,thank you so much for staying with us.Your valuable feedback and recommendation is greatly appreciated. We are hoping to see you again.Thank you,Golden Pension House

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good no frills hotel short on some aspects
This is a 4 star review for a very short overnight stay. Room: comfortable bed with strong air conditioning. Working fridge. Bathroom did not have any soap at all, only shampoo(?). This costs pennies and is expected at all times in hotel. There was no water bottle provided in the room which is a first for our stays in Southeast Asia. The room was spotless. With just a bit of improvement on stocking the room to a five star standard this hotel will be five stars at its price point. Service: such amazing service I almost rate five stars despite the lackings in the room. The airport pickup was prompt and very appreciated. My partner forgot his passport on the plane and they were so kind to drive him back in a panic so that he could get it back before our early next day departure. The breakfast is delicious including sausage, rice, bread, and eggs. The coffee is instant but I thought it was some of the best instant coffee I’ve ever had. They organized a transfer to El Nido for us and it was a good price but I had a problem as I am incredibly tall and we were the last to arrive to the pickup point and had the worst seats in the front middle next to the driver. All of this despite leaving at 7:50 when we were told it was at 8-9am the night before. I think the hotel should help its guests arrive early enough to get good seats, and when they receive commission on a booking, it should be done so that their guests can be comfortable and arrive on time for good seats.
Stayed 1 night in Jul 2023
Response from Fely on 11 Jul 2023
Hi Jacob,We’re grateful for your overnight stay at our place,the Golden Pension House.Your review of our Pension House is also appreciated.We’re sorry for any inconvenience during your stay at our place.With regards to the issue of the water bottle, we usually provide free bottle water on arrival of each our guests and daily breakfast.Bar Soaps,we provide per request,since almost all of our guests don’t use it.El Nido transfers,we assist with booking per request of our guests and if they have any specific requests.We don’t have control of the transportation arrival time and route.We convey to our guests the time line they provided.Sometimes they will arrive early than the time provided or late since they go around to pick up all the passengers.

10/10 Excellent

Arnold

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oh what can I say. It’s an excellent place to stay. The cleanliness and the food is superb. They’ll even ask you how do you like the eggs cooked. You can tell them what time do you want your breakfast, they will bring it up to your room complete with coffee and hot thermos. It’s being run by a family, they picked us up from the airport for free with their new SUV. I’m sure they can drop you off too. In our case we travelled onwards El Nido. Our transport was also arranged by them, PHP600 per head, a shared van that dropped us too all the way to our ElNido hotel door. The couple arranged all our Puerto Princesa tours in our case we went to the most popular tour, Underground cave river tour and firefly watching. All meals are included on this tours. This couple is very kind. Just ask whatever you need, they’ll help you find it. I can’t wait to return again.
Stayed 2 nights in Jun 2023
Response from Fely on 22 Jun 2023
Hi Arnold,Thank you so much for staying with us.We’re grateful for your kind review.Hope to see you again soon.Thank you,Golden Pension House

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
The service was beyond expectation. They will help you to book any tour you prefer and they will pick and drop you off at the airport. The place is very clean too.
Stayed 3 nights in May 2023
Response from Fely on 17 May 2023
To our anonymous guests,Thank you so much for staying with us.Your kind review is highly appreciated.We’re hoping to see you again soon.Thank you,Golden Pension House

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Fely on 26 Apr 2023
To our anonymous guests,Thank you so much for staying with us. Your kind review is highly appreciated.Thank you,Golden Pension House

10/10 Excellent

Maria Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is clean and relaxing.The owner is very humble & accomodating. SHE SET UP OUR TOUR AND OTHER REQUESTS.BREAKFAST IS ADJUSTED TO OUR TIME OF TOUR.Transfer to and from the airport is free.Overall money worth & value stay Will definitely go back here and even recommend it to others.
Stayed 1 night in Apr 2023
Response from Fely on 14 Apr 2023
Hi Maria Victoria,Thank you so much for staying with us.We’re delighted that you had a pleasant experience during your stay with us.Your kind review and recommendation is highly appreciated.Hoping to see you again soon.Thank you,Golden Pension House

10/10 Excellent

Maria Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff are good and helpful. place is good and clean.
Stayed 1 night in Apr 2023
Response from Fely on 10 Apr 2023
Hi Maria Victoria,Thank you so much for staying with us.Your kind review is highly appreciated.See you again soon.Thank you,Golden Pension House

10/10 Excellent

Fiona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very spacious and you get breakfast in the morning. Its a short walk down the alleyway to the main street and there are tons of restaurants nearby. They also will pick you up or take you too the airport which is super helpful. Would definitely stay here again.
Stayed 2 nights in Mar 2023
Response from Fely on 19 Mar 2023
Hi Fiona,Thank you so much for staying with us.Your positive feedback and kind review is highly appreciated.We’re hoping to see you again soon.Thank you,Golden Pension House

8/10 Good

Glynn

Stayed 1 night in Feb 2023
Response from Fely on 9 Feb 2023
Hi Glynn,Thank you so much for staying with us.Your kind review and positive feedback is highly appreciated.Hoping to see you again soon.Thank you,Golden Pension House

10/10 Excellent

Reynald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
Owners are a gem! Superb service, super room with very good wifi, large bathroom, very quiet setting. Road leading to place leaves much to be desired but not the fault of the owners. Tricycle access on the short corner of it can bring u to SM Mall or u can just take a walk to it. Long walking rocky road on the other corner brinfs u to a main road which has lots of retail stores/restaurant/short walk to a Dunkin Donut store. We hope to be back to this place next yr...well no, we WILL be back at this place next yr!
Stayed 2 nights in Feb 2023
Response from Fely on 6 Feb 2023
Hi Reynald,Thank you so much for staying with us.Your kind review and recommendation is highly appreciated.We hope to see you again soon.Thank you,Golden Pension House

10/10 Excellent

Marivic, Daly City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the price! The room was so clean & the owners are the nicest people.
Stayed 2 nights in Oct 2022
Response from Fely on 7 Oct 2022
Hi Marivic, thank you so much for choosing Golden Pension House and taking time to share your positive feedback.We’re hoping to see you again on your next vacation.

8/10 Good

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful The breakfast was delicious Surroundings was very busy
Stayed 3 nights in Sep 2022
Response from Fely on 1 Oct 2022
Hi Edgar,we’re grateful for staying with us and for your positive feedback.We’re hoping to see you again on your next vacation.Thank you,Golden Pension House

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and the staffs were friendly.
Stayed 2 nights in Aug 2022
Response from Fely on 3 Sept 2022
Hi Elaine,We’re thankful and grateful for staying with us and taking time to send us excellent review.We’re hoping to see you again on your next vacation.Thank you,Golden Pension House

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here because of the reviews I saw and the pricing. The reviews are well deserved. This place is clean, safe and well token care of. The breakfast was brought right to my door at the time I requested, cooked in house and excellent. the only thing I found was the maps show the property about 2 blocks away from where it actually is. So I dropped a pin when I got to the hotel so I could find my way back. The roadways coming into the property are very narrow so pay close attention to their location and the last 100m is gravel so be careful at night not to trip on the uneven ground. SM mall is close easily walkable and laundry is only a block away. Both Shakeys pizza and Jollibee are very close. I would definitely stay here again.
Stayed 7 nights in Jun 2022
Response from Golden Pension House on 25 Jun 2022
Hi Steve,thank you so much for staying with us and your kind words.Regarding the uneven ground,we’ll definitely contact the city to have the road fixed as soon as possible, thank you again and we hope to see you again.

10/10 Excellent

bradley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New pension hotel, with friendly staff. Much nicer then expected. Also cant beat the location.
Stayed 1 night in Mar 2020
Response from Fely on 10 Mar 2020
Hi Bradley, We are grateful and thankful for the opportunity to provide excellent service during stay with us. We hope to see you on your next vacation.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
+ Friendly and helpful staffs + Clean and comfortable room + Free pickup from airport + short walking distance to SM Mall and restaurants
Stayed 1 night in Jan 2020
Response from Fely on 16 Jan 2020
Thank you so much for staying with us.We are grateful and thankful for the opportunity to provide excellent service during your stay with us.We are hoping to see you on your next vacation.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't let the road to this place fool you, the house was impeccably clean, the staff was the best around, the location was great, and they even made us a simple breakfast, booked our tour, and took us to the airport (which is very close) I highly recommend this place! Cleanest stay in the Philippines for us, and a great price too!
Stayed 2 nights in Dec 2019
Response from Fely on 9 Dec 2019
Thank you so much for staying with us. We are very grateful and thankful for giving us the opportunity to provide excellent service during your stay with us. We are hoping to see you on your next visit.

10/10 Excellent

Villa, Phoenix, Arizona, USA

Liked: Staff & service
The place is very nice. Room is neat, clean, spacious and spotless. Bed is very comfortable. Perfect location, walking distance to restaurants/bars, mall and businesses. The staff are courteous, kind and hospitable. The internet wifi is excellent. Breakfast is good and delicious. I would surely recommend this best place to stay in Puerto Princesa City. Thank you Ariel and Leny. Excellent service!
Stayed 1 night in Nov 2019
Response from Golden Pension House,Palawan on 25 Nov 2019
Hi Villa, Thank you so much for staying with us. We are very grateful and thankful for giving us the opportunity to provide you excellent service. We are hoping to see you on your next vacation. Thanks,

10/10 Excellent

Sueide Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super owners
Owners went above and beyond. The street access is not pretty, but location is central and walking distance to lots of places to eat. Nice base for the tour in Puerto Princesa.
Stayed 2 nights in Dec 2023
Response from Fely on 21 Dec 2023
Hi Sueide Maria,Thank you so much for staying with us. We are grateful for your valuable feedback.We are very sorry for any inconvenience due to our street access.We’re trying our best to get help from our local government in resolving this problem.We hope to see you again.Thank you,Golden Pension House

10/10 Excellent

Jenni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind and caring staff. One was waiting for us in the airport and showed us the city on the way to the house. Room was super clean and airconditioning good and quiet. Breakfast is simple but meeted our expectations.
Stayed 1 night in Nov 2023
Response from Fely on 24 Nov 2023
Hi Jenni,Thank you so much for staying with us.We are delighted that you had good experience during your stay with us.We’re grateful for your kind review.Thank you,Golden Pension House

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super godt sted
Super rent og pænt sted, med nogle rigtig gode og venlige værter. Vi fik hjælp til at arrangere ture og fik gratis lufthavnstransport. Der er god beliggenhed med mad steder i nærheden og et stort shoppingcenter i nærheden. God morgenmad som blev serveret til døren på aftalt tidspunkt, og er tilberedt efter ønske.
Stayed 2 nights in Nov 2023
Response from Fely on 22 Nov 2023
Hi Alexander,Thank you so much for staying with us.We are delighted that you had a great experience during your stay.We are hoping to see you again.Thank you,Golden Pension House

10/10 Excellent

Kento

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The host family are awesome! So kind and would treat you so nicely:) Thank you, I’ll come back. By Kento
Stayed 4 nights in Nov 2023
Response from Fely on 13 Nov 2023
Hi Kento,thank you so much for staying with us.Your kind review is greatly appreciated. We hope to see you soon.Thank you,Golden Pension House

10/10 Excellent

Stephane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon séjour
Une grande chambre très propre et confortable, le mall est à 5mn à pied et des hôtes très accueillants.
Stayed 5 nights in May 2023
Response from Fely on 13 May 2023
Hi Stephane, thank you so much for staying with us.Your kind review is highly appreciated.We’re hoping to see you again soon.Thank you,Golden Pension House

10/10 Excellent

Kwok On

Stayed 1 night in Jan 2023
Response from Fely on 26 Jan 2023
Hi Wok On,Thank you so much for staying with us.We highly appreciated taking your time to give us your excellent feedback.Hoping to see you again soon.Thank you,Golden Pension House

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and people
The house is great and the couple who runs the place is very nice. Very clean and close to main street. Felt like home. My flight was 5:30 am and she woke up to serve me breakfast! Thank you so much!
Stayed 1 night in Mar 2020
Response from Fely on 11 Mar 2020
Hi Rafael, We are grateful and thankful for the opportunity to provide excellent service during your stay with us. We are hoping to see you on your next vacation.

10/10 Excellent

yoshiharu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても快適でした。
綺麗な部屋なので連泊しました。 送迎は行きと帰りも車で空港まで送ってくれました。無料です。 無料のボトルウォーターは朝食の時にくれるので、チェックインの時にはありません。 ホテルの場所の地図はHotels.comは少し違うと思います。 この宿なら「評価と違う」と思う事は無いです。
Stayed 1 night in Feb 2020
Response from Fely on 7 Mar 2020
Hi Yoshiharu, We are grateful and thankful for staying with us during your vacation. We are hoping to see you on your next vacation.

10/10 Excellent

yoshiharu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
日本人でも満足します。
新しい建物だと思います、とてもキレイで部屋も広いです。エアコンは壁掛けタイプなのでとても静か、風量も微風にできました。新しい建物なので全ての設備が新しいので快適です。シャワーのお湯の機械は室内には無いですが、しっかりとお湯がでました。 ここを選んで良かったです。
Stayed 2 nights in Feb 2020
Response from Fely on 4 Mar 2020
Hi Yoshiharu, Thank you so much for staying with us.We are grateful and thankful for the opportunity to provide excellent service during stay with us. We are hoping to see you again on your next vacation.

10/10 Excellent

RUSTU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yardımsever çalışanlar ve konforlu odalar
Pansiyonun işletmecileri çok yardımsever. Odalar da çok konforlu ve temiz. İnternet bağlantım hem lobi de hem odalarda çok iyi. Konum olarak Havaalanı ve SM Alışveriş Merkezi'ne yakın. Ayrıca havaalanından alıp bırakıyorlar. Yeraltı Nehri ve Honda Bay turları konusunda da yardımcı oluyorlar.
Stayed 2 nights in Jan 2020
Response from Fely on 5 Feb 2020
Hi Rusty, Thank you so much for staying with us.We are grateful and thankful for the opportunity to provide excellent service during your stay with us.We are hoping to see on your next vacation.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr sauber und neu. Jedes Zimmer verfügt über einen eigenen Router, was für ein schnelles zuverlässiges Internet sorgt. Die Eigentümer sind extrem nett und helfen gern beim Buchen von Touren etc.
Stayed 4 nights in Dec 2019
Response from Fely on 19 Dec 2019
Thank you so much for staying with us.We are very grateful and thankful for giving us the opportunity to provide excellent service during stay with us.We are hoping to see you on your next vacation.