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Reviews of Dreams Jade Resort & Spa - All Inclusive

4.5 out of 5
Dreams Jade Resort & Spa - All Inclusive
Unidad 26, Mz 20 Lote 1-1 SM 3, Puerto Morelos, QROO

Reviews

8.2

Very good

Rating 10 - Excellent. 511 out of 1020 reviews" "
Rating 8 - Good. 257 out of 1020 reviews" "
Rating 6 - Okay. 137 out of 1020 reviews" "
Rating 4 - Poor. 70 out of 1020 reviews" "
Rating 2 - Terrible. 45 out of 1020 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Samanta Aguilar E-concierge on 20 May 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

10/10 Excellent

Anna Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Dreams entertainment team was amazing!!!! Shout out to Dylan, Antonio, and Sue for keeping us active, making us laugh and most importantly for making us feel so welcome. The 7 restaurants were beautiful and the food was great. There are so many things to do that you will not be bored during your stay. The staff is super nice and helpful. We loved staying here and highly recommend going to Dreams Jade. -Tom & Anna
Stayed 3 nights in May 2024
Response from Samanta Aguilar E-concierge on 16 May 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,

10/10 Excellent

nicole C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.From the time we checked in everything was great would diffidently will be back .. Food is great adult pool all that and more ..
Stayed 2 nights in May 2024
Response from Samanta Aguilar E-concierge on 14 May 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

10/10 Excellent

Lila Araceli, Hillsboro

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a nice property and the entertainment was great
Stayed 7 nights in Apr 2024
Response from Samanta Aguilar E-concierge on 13 May 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

10/10 Excellent

Vladimir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Loved the staff and location
Stayed 5 nights in Feb 2024
Response from Samanta Aguilar E-concierge on 13 May 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.We are glad that you enjoyed the facilities and services we offer as much as you did.We hope you had a pleasant journey back home and it would be a pleasure to welcome you again in the future! Best wishes

6/10 Okay

Lisa

Travelled with group
The open space where the evening entertainment was nice. There were a lot of food options but they weren’t very good. The spa was my favorite part of the trip, very relaxing and great massage.
Stayed 4 nights in May 2024
Response from Samanta Aguilar E-concierge on 8 May 2024
Dear valued guest,Thank you for taking the time to write this review. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceIn addition, we strongly believe that there is always room for improvement, and your constructive criticism will assist with our continuous enhancementWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service was difficult to get food to the room, up charge for wine, housekeeping missed our room had to call down, room was cleaned at 4pm
Stayed 5 nights in Apr 2024
Response from Samanta Aguilar E-concierge on 2 May 2024
Dear valued guestWe would like to thank you for choosing Dreams Jade resort & spa. It was a pleasure to have you here and we appreciate that you have taken the time to share your experience.We are pleased to learn you enjoyed the resort facilities as much as you did.We strongly believe that there is always room for improvement and your constructive criticism will assist with our continuous efforts aimed at meeting our guests' expectationsWe are working on a daily basis to exceed our guests’ expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.Sincerely,

10/10 Excellent

Marcy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Jan 2024
Response from Samanta Aguilar E-concierge on 2 May 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

10/10 Excellent

Tae Yeon

Stayed 7 nights in Apr 2024
Response from Samanta Aguilar E-concierge on 2 May 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

8/10 Good

Javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was mostly friendly but some really hated their lives and it showed. The ones that didn’t were great. The food options were not the greatest but the buffet was amazing. I loved that the adults only pool didn’t look like a spring break college party.
Stayed 5 nights in Apr 2024
Response from Samanta Aguilar E-concierge on 2 May 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceIn addition, we strongly believe that there is always room for improvement, and your constructive criticism will assist with our continuous enhancementWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

8/10 Good

Roy Simon

Stayed 9 nights in Apr 2024
Response from Samanta Aguilar E-concierge on 21 May 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

10/10 Excellent

Rachelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would absolutely stay here again! From checking in to checking out and everything in between this resort exceeded our expectations! Staff was incredible and so kind. Our room was a beautiful oceanfront, got pretty hot in the room at night but was manageable. The food was great and i would recommend this place to anyone. Looking forward to visiting again and bringing our kids next time!!!!
Stayed 4 nights in Apr 2024
Response from Samanta Aguilar E-concierge on 30 Apr 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,

10/10 Excellent

MA CHRISTINE ANNE

Liked: Property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Samanta Aguilar E-concierge on 30 Apr 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,

10/10 Excellent

Jeffery, Berkley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Now Jade has for years been my go-to vacation spot in Mexico. The staff is always wonderful, the food is awesome, and the resort itself is perfect.
Stayed 6 nights in Apr 2024
Response from Samanta Aguilar E-concierge on 24 Apr 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 4 nights in Apr 2024
Response from Samanta Aguilar E-concierge on 23 Apr 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

10/10 Excellent

Katherine Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Samanta Aguilar E-concierge on 23 Apr 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

8/10 Good

Sydney

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Our family had a great week here, the staff were all amazing and the facilities very clean.
Stayed 7 nights in Apr 2024
Response from Samanta Aguilar E-concierge on 22 Apr 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

10/10 Excellent

Patricia, Olean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent staff, high standards were certainly evident in all areas of Dreams Jade. At check-in, we were greeted with a refreshing towel, glass of champagne, and immediate service to check us in & orient us to areas of the resort. Our Junior Suite was comfortable with a lovely view, good AC, easy walking distance to the pool area, beach, bars & eating options. Excellent availability for dining at the a la carte restaurants, with good food and attentive and professional staff. Buffet dining was excellent as well. Plentiful activities, enjoyable entertainment throughout our week. There were a number of weddings on the grounds during our stay, beautifully done and unlike other resorts, did not inconvenience other guests. We have traveled to the Caribbean many times & feel that this resort provided one of our favorite stays. The entire staff... front desk, waiters, concierge, performers, and management seem to have gotten everything right. I know we will be happy to return to Dreams Jade.
Stayed 7 nights in Apr 2024
Response from Samanta Aguilar E-concierge on 22 Apr 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,

10/10 Excellent

Anne, Tampa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great dining options and beautiful property
Stayed 4 nights in Mar 2024
Response from Samanta Aguilar E-concierge on 22 Apr 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

8/10 Good

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we loved the resort… good rooms, great activities, pool was good, food was okay some places werent good
Stayed 6 nights in Apr 2024
Response from Samanta Aguilar E-concierge on 21 Apr 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

10/10 Excellent

victoria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! A couple travelling with a 1 year old. It was kid friendly with a balance for us to enjoy too. Weather was great. The beach has lots of seaweed but it was cleaned often. Our room was nice and clean! The staff were amazing especially Oscar at the lobby bar. He gave impeccable service and he will always be remembered.
Stayed 7 nights in Apr 2024
Response from Samanta Aguilar E-concierge on 21 Apr 2024
Dear valued guest,Thank you kindly for posting such a nice review! We are happy to read that your stay with us was up to par with your expectations.It is a pleasure for us to know that you enjoyed your sojourn and the quality of service that was offered. We will certainly share your compliments with the staff members who played a part in making your experience so pleasant.We trust we shall have the opportunity to welcome you once again to this beautiful paradise of ours.Kind regards

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entertainment team was amazing and so accommodating! They were always looking for ways to make sure we had the best time!
Stayed 5 nights in Apr 2024
Response from Samanta Aguilar E-concierge on 21 Apr 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,

10/10 Excellent

Jennifer A, Prosper

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time for spring break for my high schoolers and myself.
Stayed 5 nights in Mar 2024
Response from Samanta Aguilar E-concierge on 19 Apr 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards

8/10 Good

Brock

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were all very friendly. Other than the cleaning lady who took cash from our bedside table 😬. Use the safe people. Would have liked to see more authentic Mexican food, shows etc. Seemed to cater mostly to Americans. The timeshare presentation was annoying but I guess I could have pushed harder to decline it. Loved the beach volleyball and personable staff, servers. I felt safe the whole time and the facility options were wonderful. Pools were all fantastic and clean.
Stayed 6 nights in Apr 2024
Response from Samanta Aguilar E-concierge on 19 Apr 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.We are thrilled to see that you rated your experience positively, and we hope it exceeded your expectations. Your feedback is invaluable to us as we strive to provide exceptional service to all our guests.We apologize in advance for any inconveniences during your stay; we assure you that our mission is to provide quality service and to make our guests’ vacations a memorable moment.Once again, thank you for choosing Dreams Jade Resort & Spa. We look forward to welcoming you back for another wonderful stay in the future. Warm regards

10/10 Excellent

Roodeline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. I didn't like the fact i requested a room with double beds and at check-in i had a king instead. But, overall i enjoyed my stay and will be definitely coming back.
Stayed 5 nights in Apr 2024
Response from Samanta Aguilar E-concierge on 18 Apr 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,

4/10 Poor

Tymeka Tyeia

Stayed 3 nights in Mar 2024
Response from Samanta Aguilar E-concierge on 17 Apr 2024
Dear guest,Thank you for taking the time to rate your recent visit to our resort.Although unfortunately we did not meet your expectations as a hotel, we really appreciate your visit and your feedback is very important to our team.We hope you had a pleasant trip back home and it would be our pleasure to welcome you back in the future!Sincerely,

10/10 Excellent

Charles Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Samanta Aguilar E-concierge on 17 Apr 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Apr 2024
Response from Samanta Aguilar E-concierge on 6 May 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

10/10 Excellent

Brian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Mar 2024
Response from Samanta Aguilar E-concierge on 15 Apr 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.Should you have any further comments or if there is anything specific you would like to share with us, please feel free to reach out. We value your input and are always here to listen.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,

10/10 Excellent

Nupsie-flore Danaly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the staff was super friendly and helpful! They welcome you as family coming home and it truly feels that way. I tried every bar and the drinks were not good but the food, especially the buffet restaurant was amazing!
Stayed 3 nights in Mar 2024
Response from Samanta Aguilar E-concierge on 15 Apr 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.Should you have any further comments or if there is anything specific you would like to share with us, please feel free to reach out. We value your input and are always here to listen.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Samanta Aguilar E-concierge on 15 Apr 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

6/10 Okay

tom

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Nice place, but like many all-inclusive resorts, the food is so over cooked. Paid an extra $40 for the Asian restaurant and was awful and seriously over cooked
Stayed 3 nights in Apr 2024
Response from Samanta Aguilar E-concierge on 15 Apr 2024
Dear Guest,Thank you for taking the time to provide us with your feedback regarding your recent stay at Dreams Jade Resort & Spa. We truly appreciate hearing about your dining experiencesWe are very sad to read that our food did not fully meet your expectations, and we are very sorry. However, we appreciate that you have taken the time to write your feedback, as it helps us to continue to improve.Once again, thank you for choosing Dreams Jade Resort & Spa for your recent stay. Your feedback is invaluable to us as we continuously strive to enhance the guest experience. We hope to welcome you back in the future for another memorable stay.Warm regards,

6/10 Okay

Olga

Stayed 6 nights in Apr 2024
Response from Samanta Aguilar E-concierge on 4 May 2024
Dear guest,Thank you for taking the time to rate your recent visit to our resort.Although unfortunately we did not meet your expectations as a hotel, we really appreciate your visit and your feedback is very important to our team.We hope you had a pleasant trip back home and it would be our pleasure to welcome you back in the future!Sincerely,

10/10 Excellent

Michael, OKC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort. Food was good. Pools and beach were nice. Entertainment could be better. All in all a great experience.
Stayed 4 nights in Apr 2024
Response from Samanta Aguilar E-concierge on 12 Apr 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.We are glad that you enjoyed the facilities and services we offer as much as you did. We hope you had a pleasant journey back home and it would be a pleasure to welcome you again in the future! Best regards

10/10 Excellent

Carlos Alberto Ordaz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff very friendly & helpful. The dinner options was amazing. Perfect getaway. The rooms were very clean. I highly recommend this property!!
Stayed 4 nights in Apr 2024
Response from Samanta Aguilar E-concierge on 9 Apr 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.Should you have any further comments or if there is anything specific you would like to share with us, please feel free to reach out. We value your input and are always here to listen.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,

10/10 Excellent

Edwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay overall. Staff was amazing. Beach area is just OK nothing great about it . One downside is the overly aggressive membership sales team. Membership sales will convince you to hear them out for free stuff. Not worth the time spent . Enjoy your vacation and politely say you already belong to it. Or else you will spend half a day listening and trying to be convinced to sign. Draining and not worth the money. Expedia has better rates.
Stayed 4 nights in Mar 2024
Response from Samanta Aguilar E-concierge on 8 Apr 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe apologize in advance for any inconveniences during your stay; we assure you that our mission is to provide quality service and to make our guests’ vacations a memorable moment.Best regards

10/10 Excellent

Pauliane Guimaraes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Samanta Aguilar E-concierge on 8 Apr 2024
Dear valued guest,Thank you for taking the time to provide your feedback and rate your recent visit to our resort.We are glad that you enjoyed the facilities and services we offer as much as you did.We hope you had a pleasant journey back home and it would be a pleasure to welcome you again in the future! Best wishes

10/10 Excellent

Diana E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Samanta Aguilar E-concierge on 27 Apr 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good dining options and resort facilities.
Stayed 6 nights in Mar 2024
Response from Samanta Aguilar E-concierge on 8 Apr 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

4/10 Poor

Katie

Stayed 4 nights in Apr 2024
Response from Samanta Aguilar E-concierge on 27 Apr 2024
Dear valued guestWe would like to thank you for choosing Dreams Jade resort & spa. It was a pleasure to have you here and we appreciate that you have taken the time to share your experience.We strongly believe that there is always room for improvement and your constructive criticism will assist with our continuous efforts aimed at meeting our guests' expectationsWe apologize in advance for any inconveniences during your stay; we assure you that our mission is to provide quality service and to make our guests’ vacations a memorable moment.We are working on a daily basis to exceed our guests’ expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.Sincerely,

10/10 Excellent

Atlee M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort
Stayed 3 nights in Mar 2024
Response from Samanta Aguilar E-concierge on 6 Apr 2024
Dear valued guest,Thank you for your visit and your preference! We are very happy to know that your stay was very pleasant and we appreciate your wonderful comments about our property.We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

10/10 Excellent

Nichole L, Papillion

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great from check-in to check-out
Stayed 4 nights in Mar 2024
Response from Samanta Aguilar E-concierge on 5 Apr 2024
Dear valued guest We deeply appreciate your taking the time to appraise your recent visit to Dreams Jade Resort & Spa.We are delighted to learn that your stay has been memorable and that you hope to return on your next visits to Mexico. Dreams Jade is quite a special place; made so by the team, but also by lovely guests such as yourself, whom we have the pleasure of welcoming here every day. Thank you for choosing to stay with us and we look forward to welcoming you to your new home in Mexico.Best regards,

8/10 Good

Julie Lynn, Chicago

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the trip was good. More food options would have been nice.
Stayed 5 nights in Mar 2024
Response from Samanta Aguilar E-concierge on 5 Apr 2024
Dear valued guest,Thank you for taking the time to write this review. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceIn addition, we strongly believe that there is always room for improvement, and your constructive criticism will assist with our continuous enhancementWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

10/10 Excellent

Alcyone

Stayed 4 nights in Aug 2023
Response from Samanta Aguilar E-concierge on 24 Apr 2024
Dear valued guest,Thank you for taking the time to rate your recent visit to our resort.We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

4/10 Poor

Henry

Travelled with family
This property is ok. The staff didn’t recognize my vip status. Also didn’t get my room upGrade. They said they didn’t have any but all of a sudden had it when I said I would pay. The only thing the staff cared about was selling Hyatt vacation club. I felt like I was walking down the mas Vegas strip being attacked by time share people. Felt like a wasted vacation!
Stayed 5 nights in Mar 2024
Response from Samanta Aguilar E-concierge on 3 Apr 2024
Dear valued guestWe would like to thank you for choosing Dreams Jade resort & spa. It was a pleasure to have you here and we appreciate that you have taken the time to share your experience.We strongly believe that there is always room for improvement and your constructive criticism will assist with our continuous efforts aimed at meeting our guests' expectationsWe apologize in advance for any inconveniences during your stay; we assure you that our mission is to provide quality service and to make our guests’ vacations a memorable moment.We are working on a daily basis to exceed our guests’ expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.Sincerely,

8/10 Good

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was very family friendly but also nice for our group of adults. The service was excellent! Both Angel and Amara led fantastic activities. The rooms were very nice, too. Definitely recommend and ocean-view room!
Stayed 4 nights in Mar 2024
Response from Samanta Aguilar E-concierge on 2 Apr 2024
Dear Valued Guest,Thank you kindly for posting such a nice review! We are happy to read that your stay with us was up to par with your expectations.It is a pleasure for us to know that you enjoyed your sojourn and the quality of service that was offered. We will certainly share your compliments with the staff members who played a part in making your experience so pleasant.We trust we shall have the opportunity to welcome you once again to this beautiful paradise of ours.Kind regards

8/10 Good

Sydney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful. I did a mini vacay with my family and had two littles ones and this place was very family friendly. Nice rooms, good customer service, and great beach. The only downfall was the food. It was not good at all from restaurants to room service. Overall, I would give 8.5/10.
Stayed 3 nights in Mar 2024
Response from Samanta Aguilar E-concierge on 1 Apr 2024
Dear valued guest,Thank you for taking the time to write this review. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceIn addition, we strongly believe that there is always room for improvement, and your constructive criticism will assist with our continuous enhancementWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

8/10 Good

dorothy jinean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was not that great but everything else was good
Stayed 2 nights in Mar 2024
Response from Samanta Aguilar E-concierge on 29 Mar 2024
Dear valued guestWe would like to thank you for choosing Dreams Jade resort & spa. It was a pleasure to have you here and we appreciate that you have taken the time to share your experience.We strongly believe that there is always room for improvement and your constructive criticism will assist with our continuous efforts aimed at meeting our guests' expectationsWe are working on a daily basis to exceed our guests’ expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.Sincerely,

8/10 Good

Morvarid

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The first problem is the Expedia website that didn’t provide any information about shuttle from airport to the resort, and we were so disappointed when for the first time after 8 trips to the Mexico we were told that we don’t have any shuttle and we had to pay 120$ to go to the resort and the same when we backed. They could just let us know that it’s not included and put an option for paying extra for the shuttle. Second problem was about the restaurant in the hotel, we only had one buffet restaurant and we had to stay in line for a long time to get to the restaurant. And the first night it was even close,and for getting to the other restaurant we had to wait to the point that we ate around 11 pm and my daughter slept before we get food. But a big plus goes to the beach, it was the best beach that I saw in Mexico. The quality of the food was good. The staff was nice and helpful, the towel was only one spot to get and sometimes you had to wait to get one. I lost my sunglasses and I think if I wouldn’t make them to check the camera , I would’ve lost it. In general it was good but not 5 star.
Stayed 4 nights in Mar 2024
Response from Samanta Aguilar E-concierge on 29 Mar 2024
Dear valued guest,Thank you for taking the time to write this review. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceIn addition, we strongly believe that there is always room for improvement, and your constructive criticism will assist with our continuous enhancementWe apologize in advance for any inconveniences during your stay; we assure you that our mission is to provide quality service and to make our guests’ vacations a memorable moment.We hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

6/10 Okay

David H

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Honest review for future guests and hopefully improvement by management. Beautiful property and good security. Resort is small enough and family friendly yet bigger than it is presented online when booking. Stayed in Preferred Club Ocean view suite. Here's the issue, this resort does not utilize wristbands of any kind being the property is more isolated and 2 different gated secuirty check points to get in. To utilize the preferred club lounge you use your room key. Well, many times the lounge door was still ajar or individuals that were not preferred were able to walk in after someone else. Similair to the preferred pool (Adults only) and the preferred outdoor barefoot grill. There was nothing more than a sign designating for 'Preferred Guest Only' therefore, anyone could walk over and utilize these privileges. Not being pretentious but, why pay for an exclusive service/amenity, if anyone can utilize those amenties and not properly regulated? Now the bigger issue, dining. The restaurants do not take reservations. And as usual, only restaurants or only open certain days. However the mismanagement and protocol of first come first serve where guests wait in line for up to 1 - 2 hours for specialty restaurants is not desirable. Especially when the general buffet restaurant is closed. They offer 24 hr room service however, what guests want to stay couped up in your room waiting for limited menu of room service to arrive? Beach was beautiful.
Stayed 5 nights in Mar 2024
Response from Samanta Aguilar E-concierge on 29 Mar 2024
Dear valued guestWe would like to thank you for choosing Dreams Jade resort & spa. It was a pleasure to have you here and we appreciate that you have taken the time to share your experience.We strongly believe that there is always room for improvement and your constructive criticism will assist with our continuous efforts aimed at meeting our guests' expectationsWe apologize in advance for any inconveniences during your stay; we assure you that our mission is to provide quality service and to make our guests’ vacations a memorable moment. Please be assured that we take all feedback very seriously and, as professionals in the service industry, we share it with our management to keep providing the appropriate standards that distinguish our brandWe are working on a daily basis to exceed our guests’ expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.Sincerely,