PLease give this complaint personally to the manager CARLOS:
January/03/2023 (Time: 10:00 Am) I had an accident and I have a problem with my knee. When I asked ZEN (the girl that was wearing a red shirt in the morning making the eggs) if she could make me two eggs. And I asked her if she could bring it to my table so I am not standing, and make them with olive oil. She looked at me kind of funny and indicated that there is no olive oil. I personally think that she was too lazy to look in the kitchen and see if there is olive oil.) There was a waiter, I believe that goes by the name Hector. That was helping her out. Now, I waited at least 20 minutes. And I could see people that ZEN is attending other people that came after me. And I finally walked to her, and I asked her her name. Shortly after, I asked for her name, and she was yelling at me across the dining area in front of everyone, telling me that my eggs are ready. I responded by saying that I'm done with breakfast. After that, I asked Hector, if he could provide me with ZEN's full name. But he refused and asked me for the reasons. But I told him that was none of his business. Then he went in the back and never came back. I finally approached the manager on duty, his name was CARLOS. and he really hesitated to give me the full name of ZEN. It is all after all about customer service. And we are not here to beg for food or money. At least that is what I had felt like. I had traveled to 12 countries around the world and h
