safe deposit box can't be opened. even after counter staff was informed, nothing was done to even acknowledge that they had checked. counter staff poor in giving directions too. feels polite but couldn't be bothered to help further. otherwise, clean n comfortable hotel. enjoyed my stay there.
The modern ibis Styles Kuala Lumpur Fraser Business Park is just 5 minutes away to the vibrant Kuala Lumpur business and …More
This was our 2nd vacation to Kuala Lumpur and as in last time, we stayed at Berjaya Times Square. We have stayed at top notch properties – Ritz Carlton Singapore, JW Marriot Phuket, RASA Sentosa Singapore, Atlantis Dubai, Radisson Mauritius, Holiday Inn Hong Kong but the hospitality and care that we got during our stay at Berjaya Times Square remains unparalleled and was of the highest calibre. We stayed here in 2 rooms for 7 nights in West Tower on 25th Floor. The breakfast at Big Apple Restaurant was always excellent (despite waiting patiently with a dozen other people on the Egg Counter) and it was great to see the restaurant team rushing around trying to do their best to accommodate everyone comfortably. One incident that would always remain etched in our memories was when in one of the rooms the AC was not working properly. Even though the maintenance team was prompt and attended to the faults, however, the problem could not be diagnosed and rectified. As a result, we did not have a couple of good nights in one of the rooms. To make up, the hotel management, for the last day of our stay upgraded us to the picturesque penthouse 3 Bedroom suite on its 43rd Floor, arranged a special dinner for our family and did not even charge for our breakfast for our entire stay. The monetary aspect aside, it was their gesture of reaching out to us, which really touched our hearts. Thanks a ton!, Mario D Hayden, Ismail Ramli and Ms Patricia for making us feel so special.
Sandy from Chandigarh, India
Located in the heart of Kuala Lumpur’s shopping and entertainment district, this hotel is inside Berjaya Times Square, a …More