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Reviews of The Suites at Mr Grouper

2.5 out of 5
The Suites at Mr Grouper
Princess Dr, Providenciales, Caicos Islands

Reviews

9.0

Wonderful

Rating 10 - Excellent. 17 out of 25 reviews" "
Rating 8 - Good. 6 out of 25 reviews" "
Rating 6 - Okay. 0 out of 25 reviews" "
Rating 4 - Poor. 1 out of 25 reviews" "
Rating 2 - Terrible. 1 out of 25 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rachelle, malden

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 6 nights in Feb 2024
Response from Sabrina on 2 May 2024
Hello Rachelle, Thank you for choosing The Suites at Mr Groupers for your stay in our beautiful by nature Turks and Caicos. We felt honored and delighted to have you stay with us. Thank you also for being an exceptional Guest. We are pleased that you had a great experience with us for your stay in our beautiful by nature Turks and Caicos Islands. We will be looking forward in future to have you stay with us once again.

10/10 Excellent

Liz

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good,
Stayed 6 nights in Apr 2024
Response from Sabrina on 24 Apr 2024
Hello Liz, Thank you for choosing The Suites at Mr Groupers for your stay in our beautiful by nature Turks and Caicos. We felt honored and delighted to have you stay with us. Thank you also for being an exceptional Guest. We are pleased that you had a great experience with us for your stay in our beautiful by nature Turks and Caicos Islands. We will be looking forward in future to have you stay with us once again.

10/10 Excellent

Apryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice and helpful there food amazing and prices are reasonable
Stayed 4 nights in Apr 2024
Response from Sabrina on 16 Apr 2024
Hello Apryl, Thank you for choosing The Suites at Mr Groupers for your stay in our beautiful by nature Turks and Caicos. We felt honored and delighted to have you stay with us. Thank you also for being an exceptional Guest. We are pleased that you had a great experience with us for your stay in our beautiful by nature Turks and Caicos Islands. We will be looking forward in future to have you stay with us once again.

10/10 Excellent

Angel

Stayed 4 nights in Apr 2024
Response from Sabrina on 2 May 2024
Hello Angel, Thank you for choosing The Suites at Mr Groupers for your stay in our beautiful by nature Turks and Caicos. We felt honored and delighted to have you stay with us. Thank you also for being an exceptional Guest. We are pleased that you had a great experience with us for your stay in our beautiful by nature Turks and Caicos Islands. We will be looking forward in future to have you stay with us once again.

8/10 Good

Piotr, Old Bridge

Travelled with family and small children
Staff members were nice friendly.
Stayed 4 nights in Mar 2024
Response from Sabrina on 15 Apr 2024
Hello Piotr, thank you for choosing The Suites at Mr Grouper for your stay in our Beautiful by Nature Island. We are pleased and happy to know that you have had a great experience. We can't wait and will be anticipating your next visit to the Islands.

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is 10 minutes walk to Grace Bay Beach, safe, simple and clean room and nice service
Stayed 3 nights in Mar 2024
Response from Sabrina on 2 Apr 2024
Hello Melissa, thank you for choosing The Suites at Mr Grouper for your stay in our Beautiful by Nature Island. We are pleased and happy to know that you have had a great experience. We can't wait and will be anticipating your next visit to the Islands.

10/10 Excellent

BARIS

Stayed 2 nights in Mar 2024
Response from Sabrina on 28 Mar 2024
Hello Baris, thank you for choosing The Suites at Mr Grouper for your stay in our Beautiful by Nature Island. Thank you for being a wonderful guest. We can't wait to host your stay again and will be anticipating your next visit to the Islands.

10/10 Excellent

Arlette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were kind and the rooms are comfortable!
Stayed 7 nights in Mar 2024
Response from Sabrina on 28 Mar 2024
Hello Arlette, thank you for choosing The Suites at Mr Grouper for your stay in our Beautiful by Nature Island. Thank you for being a wonderful guest. We can't wait to host your stay again and will be anticipating your next visit to the Islands.

10/10 Excellent

WEIJIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Just a bit far from centre. But Close to beach. Overall all good
Stayed 6 nights in Mar 2024
Response from Sabrina on 19 Mar 2024
Hello Weijie, thank you for choosing The Suites at Mr Grouper for your stay in our Beautiful by Nature Island. Thank you for being a wonderful guest. We can't wait to host your stay again and will be anticipating your next visit to the Islands.

2/10 Terrible

Anna

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
As a couple booking a single room with a king-size bed, that was what we expected. Instead we got a room with 2 full/queen size beds that we struggled to share due to my disability.Within a few minutes of arriving, we checked the layout & amenities, noting that the lower cabinet in the kitchen was FULL of trash, the bathroom floor had someone's hair scattered throughout, there is no bathroom vent fan, and the paint on the ceiling is peeling off. We went down to talk to Sabrina about the trash and that we wouldn't be held responsible for that mess, which was promptly rectified. When we got back that night though, we realized that several buttons on the TV remote do not work, and the air conditioning unit does not stop running or allow for temperature to be lowered enough to keep warm, on top of the existing issue with very thin bedding and a smaller size bed than usual. There was a regular thud sound coming from somewhere nearby and no curtains over one of the windows, so between light, noise, and temperature we barely slept. When we got up we found that the bathroom cabinet had literally fallen apart from consistent decay due to moisture and no ventilation. The nails are firmly intact, but the wood softened and gave way to gravity. The bathroom door is so low to the ground that when you open it, it pushed the bbath mat against the shower, so it's obvious there are ventilation issues. We tried to go to the office to speak to someone but we sat for an hour and no one ever came.
Stayed 3 nights in Feb 2024
Response from The Suites on 8 Mar 2024
Hello Anna, Thank you for choosing The Suites at Mr Groupers. we were happy to have hosted your stay her on the Islands. we do apologize for all the inconveniences that occurred during your stay. we do apologize and we will look into these occurrences, and we will strive forward to improve our hotel each day to our guest satisfactions.Thank you once again for choosing The Suites.

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Modern
Stayed 1 night in Mar 2024
Response from Sabrina on 7 Mar 2024
Hello Jeffrey, thank you for choosing The Suites at Mr Grouper for your stay in our Beautiful by Nature Island. Thank you for being a wonderful guest. We can't wait to host your stay again and will be anticipating your next visit to the Islands.

10/10 Excellent

Mayisha E

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel and would definitely stay here again.
Stayed 3 nights in Jan 2024
Response from Sabrina on 16 Feb 2024
Hello Alisha, thank you for choosing The Suites at Mr Grouper for your stay in our Beautiful by Nature Island. We are pleased and happy to know that you have had a great experience. We can't wait and will be anticipating your next visit to the Islands.

8/10 Good

Vanessa Rose

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A very nice place! Updated and modern in the rooms. Mr Groupers is a top restaurant and it held up to its name. The hotel is right beside, basically attached to the restaurant but through a gate. The front desk is in its own building also through the gate. They don’t claim to have amenities like shampoo, but its important to note they don’t have any in the rooms but it’s available for purchase elsewhere. All in all worth the price, ESPECIALLY if you’ll be there on a Thursday! Fish Fry Thursday was awesome if you don’t like noise until 10pm on Thursday it’s NOT for you. It’s very heard from the rooms, but I recommend going to the event it’s fun!
Response from Sabrina on 4 Feb 2024
Hello Vanessa, thank you for choosing The Suites at Mr Grouper for your stay in our Beautiful by Nature Island. Thank you for your recommendation and we will strive to make things better and provide the best services for our guest. Thank you for being a wonderful guest. We can't wait to host your stay again and will be anticipating your next visit to the Islands.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here. Not only was the staff friendly, but the room was spacious and very clean. As an unexpected bonus, the Island Fish Fry was right next to the hotel. We would deffinatly stay here again.
Stayed 3 nights in Jan 2024
Response from Sabrinab on 4 Feb 2024
Hello Rachel, thank you for choosing The Suites at Mr Grouper for your stay in our Beautiful by Nature Island. Thank you for being a wonderful guest. We can't wait to host your stay again and will be anticipating your next visit to the Islands.

10/10 Excellent

Shania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Sabrina on 31 Jan 2024
Hello Shania, thank you for choosing The Suites at Mr Grouper for your stay in our Beautiful by Nature Island. Thank you for being a wonderful guest. We can't wait to host your stay again and will be anticipating your next visit to the Islands.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel decorated for the Tropics
The hotel was immaculately clean! The room was lovely, newly decorated, and had everything you could need. The staff at the office and at the hotel were friendly and wonderfully helpful! The attached restaurant was excellent…and for 2 vegans had a surprising amount of delicious choices. There was also a nice pool at the hotel. The only disappointing feature was it was in the middle of nowhere and not by the beach.
Stayed 1 night in Jan 2024
Response from Sabrina on 22 Jan 2024
Hello, Thank you for choosing The Suites at Mr Groupers for your stay in our beautiful by nature Turks and Caicos. We felt honored and delighted to have you stay with us. Thank you also for being an exceptional Guest. We are pleased that you had a great experience with us for your stay in our beautiful by nature Turks and Caicos Islands and we will try our best to improve our hotel. We will be looking forward in future to have you stay with us once again.

8/10 Good

Sydney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a place to stay in Turks that is affordable and amazing quality this is definitely the place! I will be recommending this place to friends to plan to travel in the future. I felt very safe the entire stay and the staff were beyond nice. The only reason i gave this a 4 star is because the room only had one mirror. A small bathroom sink mirror. Everything else was amazing
Stayed 5 nights in Jan 2024
Response from Sabrina on 22 Jan 2024
Hello Sydney, thank you for choosing The Suites at Mr Groupers for your stay in our beautiful by nature Turks and Caicos. We felt honored and delighted to have you stay with us. Thank you also for being an exceptional Guest. We are pleased that you had a great experience with us for your stay in our beautiful by nature Turks and Caicos Islands and we will try our best to improve our hotel. We will be looking forward in future to have you stay with us once again.

8/10 Good

Natasha

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sabrina on 22 Jan 2024
Hello Natasha, thank you for choosing The Suites at Mr Grouper for your stay in our Beautiful by Nature Island. Thank you for being a wonderful guest. We can't wait to host your stay again and will be anticipating your next visit to the Islands.

10/10 Excellent

John M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Sabrina on 19 Dec 2023
Hello, thank you for choosing The Suites at Mr Grouper for your stay in our Beautiful by Nature Island. Thank you for being a wonderful guest. We can't wait to host your stay again and will be anticipating your next visit to the Islands.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exactly what we wanted.
We extended our visit after checking out of our original accomodations. On short notice Mr. Groupers was perfect for what we needed. Clean, convenient, and the fabulous restaurant just below. A great 2 days extra!
Stayed 2 nights in Dec 2023
Response from Sabrina on 14 Dec 2023
Hello Elizabeth, Thank you for choosing The Suites at Mr Groupers for your stay in our beautiful by nature Turks and Caicos. We felt honored and delighted to have you stay with us. Thank you also for being an exceptional Guest. We are pleased and content that you had a great experience with us for your stay in our beautiful by nature Turks and Caicos Islands. We will be looking forward in future to have you stay with us once again.

10/10 Excellent

Donovon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Sabrina on 5 Dec 2023
Hello, thank you for choosing The Suites at Mr Grouper for your stay in our Beautiful by Nature Island. Thank you for being a wonderful guest. We can't wait to host you stay again and will be anticipating your next visit to the Islands.

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so kind. The rooms were spotless clean and smelled very good. The decor was modern and fresh and the bed was very comfortable, I slept very well. Exceeded my expectations for a budget friendly hotel. I was thoroughly surprised and will definitely recommend
Stayed 2 nights in Nov 2023
Response from Sabrina on 12 Nov 2023
Hello Alisha, thank you for choosing The Suites at Mr Grouper for your stay in our Beautiful by Nature Island. We are pleased and happy to know that you have had a great experience since our first priority is ensuring our guest are comfortable safe and enjoying their vacation.We can't wait and will be anticipating your next visit to the Islands.