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Reviews of Holiday Inn Princeton, an IHG Hotel

3 out of 5
Holiday Inn Princeton, an IHG Hotel
100 Independence Way, Princeton, NJ

Reviews

7.6

Good

Rating 10 - Excellent. 364 out of 1003 reviews" "
Rating 8 - Good. 290 out of 1003 reviews" "
Rating 6 - Okay. 156 out of 1003 reviews" "
Rating 4 - Poor. 112 out of 1003 reviews" "
Rating 2 - Terrible. 81 out of 1003 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sandy

Business traveller
Liked: Cleanliness, amenities
Staff was helpful & friendly.
Stayed 1 night in May 2024

10/10 Excellent

Steve

Travelled with group
Liked: Staff & service, property conditions & facilities
Front desk personnel were very helpful
Stayed 1 night in May 2024

10/10 Excellent

Lavanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

RHONDA, Levittown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay.
Stayed 2 nights in May 2024

10/10 Excellent

Yuchen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean; the staffs are really helpful and friendly!
Stayed 1 night in May 2024

10/10 Excellent

Hrishi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Bhavesh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

RHONDA, Levittown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay as usual. You couldn’t ask for a more accommodating front desk staff. They are all so friendly and always want you to have the best stay possible! Rooms are clean. Bed was fresh and soooo comfortable. Nice quiet, relaxing stay.
Stayed 2 nights in May 2024

8/10 Good

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff was friendly and easy
Stayed 1 night in May 2024

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful front desk staff, very spacious and clean room!
Stayed 1 night in May 2024

4/10 Poor

Steven, Stamford

Business traveller
There was a snag in the reservation that the front desk would not assist with. That was incredibly disappointing.
Stayed 1 night in May 2024

8/10 Good

Samona

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The Hotel was very nice but the restaurant needs more employees to serve the people better and they need the proper supplies food tasted microwave and they really need to hire the proper cooking staff. Outside of that place is very nice
Stayed 1 night in May 2024

10/10 Excellent

Fabiene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely renovated property, clean and quiet.
Stayed 2 nights in Apr 2024

10/10 Excellent

Maia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

RHONDA, Levittown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Thank you Alisha and Gabriella for going the extra mile to get us checked in quickly. You both were so helpful and welcoming! Everything was perfect as always!
Stayed 1 night in Apr 2024

10/10 Excellent

RHONDA, Levittown

Stayed 2 nights in Apr 2024

8/10 Good

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Place
Stayed 1 night in Apr 2024

2/10 Terrible

Jing

Business traveller
Disliked: Staff & service
Couple of front office staff were rude.
Stayed 1 night in Apr 2024

4/10 Poor

Jing

Business traveller
Disliked: Staff & service
It was in a good area. Certain front office staff were rude.
Stayed 1 night in Apr 2024

10/10 Excellent

Rajiv

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

ANGEL, Diamond Bar

Stayed 1 night in Apr 2024

6/10 Okay

Miho

Disliked: Property conditions & facilities
The staff was friendly, but they weren't so familiar with the check-in procedure. They gave me a wrong room first. To switch rooms, they took time to figure out how.
Stayed 1 night in Apr 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service
The bathroom was clean and new. However the carpet felt very worn and dirty and could use an update.
Stayed 2 nights in Apr 2024

10/10 Excellent

Loay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Gopalananthini

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
I recently stayed at this hotel and unfortunately, I was very disappointed with the customer service. The staff was not welcoming at all, which made my stay quite uncomfortable. One particular issue I encountered was with the coffee. The hotel advertised 24-hour complimentary coffee, but when I went to get some, I found it to be old and more like cola than coffee. When I asked the staff to make fresh coffee, I was told that what was available was indeed the coffee, which was not up to par with what was promised. Additionally, I had to go up and down three times before the hotel staff finally made fresh coffee, which was a frustrating experience. Overall, my experience with the customer service and the quality of amenities like the coffee was not satisfactory.
Stayed 1 night in Apr 2024

8/10 Good

Henrietta

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Upon entering the lobby, I was initially disappointed by the hotel's dated appearance. However, the warmth and friendliness of the front desk staff encouraged me to give it a chance, and I'm glad I did. Despite the dated decor, my room was clean, albeit with outdated black carpeting. The standout feature of my stay was undoubtedly the exceptional staff throughout the hotel. However, I did encounter some issues with the housekeeping staff, who disregarded my late checkout request despite the "do not disturb" sign on my door. While the service was generally good, it's worth noting that the facilities are in need of renovation to elevate the overall guest experience. Overall, I'd give it a solid 4 stars.
Stayed 2 nights in Apr 2024

8/10 Good

Dennis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located off the main interstate/highway and close proximity to restaurants & shopping locations.
Stayed 15 nights in Mar 2024

10/10 Excellent

RHONDA, Levittown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 2 nights in Apr 2024

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was able to meet our needs with smiles and promptness.
Stayed 1 night in Mar 2024

10/10 Excellent

RHONDA, Levittown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT stay! We frequent this property often and can’t say enough good things about it. The front desk staff, Asia and James and all of the rest of the team are outstanding! Housekeeping goes above and beyond. Great place to stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Revaz

Liked: Cleanliness
Stayed 3 nights in Mar 2024

10/10 Excellent

RHONDA, Levittown

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love staying here when in the area. Friendliest staff hands down and hardworking housekeeping department make it a great place to stay. Have never had an issue. They go above and beyond to make it a very comfortable stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Dauphiny

Travelled with partner
Liked: Amenities
Everything was great 😊
Stayed 1 night in Mar 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Jean-Marc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
it was no possibility to have drinks at midnight when I arrive.
Stayed 1 night in Feb 2024

10/10 Excellent

Shannon

Stayed 1 night in Mar 2024

8/10 Good

Rowena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Raymond

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good comfort
Stayed 1 night in Feb 2024

10/10 Excellent

RHONDA, Levittown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love staying here. Always enjoy the nice quiet room, the wonderful staff at the front desk who greet you…I can not say enough good things about all of them. The very clean room is greatly appreciated. The hotel is not a 5 star hotel but it is quite comfortable for the price and clean which is very important. The breakfast however is an entirely different story. First off it must be included in your hotel rate. If not you do have the option to purchase the breakfast. The staff that runs this breakfast however stands there like the breakfast police watching everything you take and everything you do. No smiles. No good morning. Just eyes on you the entire time. We were very uncomfortable as was the table next to us. This is the one and only breakfast we will ever have there again. Definitely not worth it. Food is bland and fruit salad had brown marks on it. (On its way out) And to be clear the breakfast area/restaurant is not the hotels fault. They are two separate entities. Go for the hotel stay though, it is worth every cent. I can’t say enough good things about the staff and the rooms.
Stayed 2 nights in Feb 2024

10/10 Excellent

Pratikkumar

Stayed 1 night in Feb 2024

10/10 Excellent

Chauntyse

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A special shoutout to the front desk manager, Alisha. She just so happen to take my call when my accommodations needed to change due to a change of events for my son’s football tournament. She was very understanding, friendly, & willing to go over and beyond accommodating us all. And if you need room decorations for a special night, she’s your girl! I’ll definitely choose this hotel first if we should have anymore football tournaments!
Stayed 2 nights in Feb 2024

8/10 Good

Dr. Kenneth

Liked: Cleanliness, property conditions & facilities
It was fine, clean and reasonable, but you can’t walk anywhere and the shower wasn’t hot enough (it was warm).
Stayed 2 nights in Feb 2024

8/10 Good

Ekta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

JOSEPH

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Feb 2024

10/10 Excellent

Kelly

Stayed 1 night in Feb 2024

10/10 Excellent

Jamia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great expery
Stayed 1 night in Feb 2024

10/10 Excellent

gayle

Stayed 1 night in Feb 2024

6/10 Okay

Alan

Chill
Stayed 1 night in Feb 2024