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Reviews of Jenny Wiley State Resort Park

3 out of 5
Jenny Wiley State Resort Park
75 Theatre Ct, Prestonsburg, KY

Reviews

8.4

Very good

Rating 10 - Excellent. 175 out of 366 reviews" "
Rating 8 - Good. 123 out of 366 reviews" "
Rating 6 - Okay. 41 out of 366 reviews" "
Rating 4 - Poor. 14 out of 366 reviews" "
Rating 2 - Terrible. 13 out of 366 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Tad

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Jenny Wiley on 23 May 2024
We are sorry you had a bad experience with us! What could we have done different for you?

6/10 Okay

Samantha

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jenny Wiley on 23 May 2024
Thank you

6/10 Okay

Pamela

Liked: Cleanliness
Stayed 3 nights in May 2024
Response from Jenny Wiley on 9 May 2024
Thank you for your stay

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first night of our stay was great - very quiet and restful. We liked the rustic feel of the room and balcony overlooking the lake. That changed, however, on the 2nd night. About 1:00AM we were awakened by loud noises, loud conversations, and yelling. This went on for about 2 hours. There were no directions in our room for contacting anyone from management after hours. We spoke with a gentleman at the desk on Saturday and were told that there was a fraternity taking up several rooms. He indicated that they had problems with them getting up on the roof and other issues similar to ours on Friday night. When we returned to our room on Saturday night the noise next door had already started at about 9PM. We decided to leave that night, knowing that we would not get much sleep if we stayed. The desk clerk did credit us for that night, and we left for home which was almost a 6 hour drive. You have a beautiful property - it was a shame that it was spoiled by college students who should be old enough to know how to conduct themselves when staying in hotels.
Stayed 3 nights in Apr 2024
Response from Jenny Wiley on 1 May 2024
Thank you for your information. We will let are group sales know. We will contact the college kids for future reference.

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice area and getaway
Stayed 2 nights in Apr 2024
Response from Jenny Wiley on 30 Apr 2024
thank you

8/10 Good

Venkateswara

Travelled with family
Liked: Staff & service, property conditions & facilities
The property itself is very good, considering that it is in a State Park. Don't expect brand new city hotel cleanliness or newness. But it is in the middle of a beautiful nature area. The restaurant staff need better training to be better hosts. They seem to take their own sweet time to even acknowledge guests coming into the restaurant.
Stayed 1 night in Apr 2024
Response from Jenny Wiley on 24 Apr 2024
Thank you we will let our Supervisor know of the dining issues to help them get better.

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service
Property is very clean, could use updating. Staff is very courteous and friendly!
Stayed 1 night in Apr 2024
Response from Jenny Wiley on 24 Apr 2024
Thank you

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you all very much! My family and I love it there. Very friendly staff and relaxing environment.
Stayed 1 night in Mar 2024
Response from Jenny Wiley on 26 Mar 2024
Thank you we are glad you enjoyed your stay.

10/10 Excellent

rachel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and helpful. It was a beautiful place to stay and will definitely come back in the future.
Stayed 3 nights in Mar 2024
Response from Jenny Wiley on 21 Mar 2024
Thank you

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jenny Wiley on 7 Mar 2024
Thank you

10/10 Excellent

Jerleisa

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My trip here was nothing short of amazing. Amazing view in the mountains, snow, and a great look out if you like taking pictures. I will definitely be staying here when I return for another visit.
Stayed 3 nights in Feb 2024
Response from Jenny Wiley on 20 Feb 2024
Thank you we are glad you enjoyed your stay and lo0ok forward to seeing you again

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jenny Wiley on 11 Dec 2023
thank you

10/10 Excellent

Chante

Stayed 1 night in Dec 2023
Response from Jenny Wiley on 11 Dec 2023
thank you

6/10 Okay

Edwin

In a state park
Stayed 2 nights in Nov 2023
Response from Jenny Wiley on 8 Dec 2023
thank you

10/10 Excellent

Patrick

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views lots of stuff to do in the immediate surrounding area and it has dining aswell as a bar.
Stayed 1 night in Nov 2023
Response from Jenny Wiley on 28 Nov 2023
thank you

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
We have mixed feelings about this property, very clean rooms and beautiful location, o. The other hand pice/quality ratio is low,
Stayed 3 nights in Nov 2023
Response from Jenny Wiley on 28 Nov 2023
We apologize for the quality, we hope you enjoyed your stay.

8/10 Good

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jenny Wiley on 20 Nov 2023
Thank you for choosing Jenny Wiley

8/10 Good

Robbin

Travelled with partner
Liked: Cleanliness, staff & service
Beautiful location. The property is a little dated and could use some attention. Beds were comfortable. We stayed during the off season, so very quiet. Upon check in we had to ask about lodge dining hours as they were not posted. Menu options listed in room did not match restaurant. Check map route before navigating, quickest route has hairpin turns on mountain road. At night it is a little unnerving. There is a more direct route from Prestonburg. Missing from the room were hairdryer and refrigerator, but I believe not enough outlets to support these. Overall stay was delightful.
Stayed 3 nights in Nov 2023
Response from Jenny Wiley on 16 Nov 2023
Thank you we are glad you enjoyed your stay

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love Jenny Wiley State Park
I love Jenny Wiley State Park! My latest stay was just overnight and it was perfect. Beautiful location!
Stayed 1 night in Nov 2023
Response from Jenny Wiley on 9 Nov 2023
Thank you we are glad you enjoyed your stay

8/10 Good

Kaye

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This room has a balcony with a beautiful view. The room was nice and very clean. We had an enjoyable stay.
Stayed 1 night in Oct 2023
Response from Jenny Wiley on 9 Nov 2023
Thank you we are glad you enjoyed your stay

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jenny Wiley on 15 Nov 2023
Thank you

10/10 Excellent

W

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Jenny Wiley on 15 Nov 2023
Thank you

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was a beautiful place. The scenery was gorgeous and I had an awesome view from my room. I'd definitely want to stay there again. The bed was comfortable--slept very well. Sitting on the balcony was so peaceful. The only drawbacks I experienced were no refrigerator or microwave in the room, so I couldn't keep drinks or leftovers from the restaurant and the plumbing need some work...toilet didn't flush well and sink was slow running while fully on. Other than that, I really enjoyed my stay.
Stayed 2 nights in Oct 2023
Response from Jenny Wiley on 16 Oct 2023
thank you we are glad you enjoyed your stay

10/10 Excellent

Sharon

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and check out. Room was very clean and comfortable. Beautiful view on the balcony.
Stayed 1 night in Oct 2023
Response from Jenny Wiley on 16 Oct 2023
thank you we are glad you enjoyed your stay

10/10 Excellent

Shelli

Travelled with family
Loved the peaceful setting around the park. Just what I needed for my weekend getaway.
Stayed 2 nights in Oct 2023
Response from Jenny Wiley on 16 Oct 2023
We are glad you enjoyed it

10/10 Excellent

MICHAEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and scenery. The only complaint that I have is that the walls and floors are not at all insulated and you will hear your neighbors talking. Still an amazing place to stay if you arent too worried and sound.
Stayed 4 nights in Oct 2023
Response from Jenny Wiley on 11 Oct 2023
thank you

6/10 Okay

Asmund

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Jenny Wiley on 11 Oct 2023
thank you

10/10 Excellent

Loretta

Stayed 1 night in Oct 2023
Response from Jenny Wiley on 15 Nov 2023
Thank you

8/10 Good

Christine

Stayed 5 nights in Sep 2023
Response from Jenny Wiley on 11 Oct 2023
thank you

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome views of the lake and very quiet.
Stayed 2 nights in Sep 2023
Response from Jenny Wiley on 15 Sept 2023
thank you we are glad you enjoyed your stay

8/10 Good

Kristen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
we loved the view from our room and the staff was very nice! The only thing i did not like, was that the kids pool wasnt open.
Stayed 3 nights in Aug 2023
Response from Jenny Wiley on 12 Sept 2023
We are glad you enjoyed your stay thank you

4/10 Poor

Kenneth

Disliked: Staff & service
Disappointed. No refrigerator or microwave in room. Ice machine broken ( had to either walk to a different complex or go to restaurant). Housekeeping NEVER serviced our room therefore no coffee in AM and I refuse to make up the bed at a resort. Priced so high it’s a wonder anyone would want to stay here .
Stayed 3 nights in Sep 2023

6/10 Okay

Renato Dias da

Stayed 1 night in Aug 2023
Response from Jenny Wiley on 20 Nov 2023
thank you

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was here for my mental health retreat by myself. I had the perfect room. The spirit of the nature here is absolutely breathtaking
Stayed 3 nights in Aug 2023
Response from Jenny Wiley on 5 Sept 2023
Thank you we are glad you enjoyed your stay!

8/10 Good

Maria

Business traveller
Liked: Property conditions & facilities, room comfort
Beds and shower clean and comforatble
Beds were very clean and comfortable, slept so good and pillows were great too. The room and the bathroom were clean with lots of clean fluffy towels. The shower had nice hot water and was well lit. I did try to enjoy the balcony but it was very dirty with cobwebs an old spill. Staff were friendly and the end unit i was in was very nice and quiet.
Stayed 3 nights in Aug 2023
Response from Jenny Wiley on 5 Sept 2023
Thank you for your comments we are glad you stayed, we will work on making things even better, thank you and have a great day.

2/10 Terrible

Jack

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Aug 2023

10/10 Excellent

Inis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time staying at Jenny Wiley the staff was wonderful the room was very clean great view we will definitely be back lots to do and see
Stayed 1 night in Aug 2023
Response from Jenny Wiley on 5 Aug 2023
Thank you and looking forward to you coming back.

2/10 Terrible

Donna

Stayed 2 nights in Jul 2023

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great visit!
It was a terrific visit. The whole family enjoyed the stay. Would love to do it again soon. Staff was excellent! Friendly service.
Stayed 1 night in Jul 2023
Response from Jenny Wiley on 28 Jul 2023
Thank you we are glad you enjoyed your stay.

8/10 Good

Jennifer

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Right on the lake with a marina for renting! Nice balconies and Pet friendly too!
Stayed 2 nights in Jul 2023
Response from Jenny Wiley on 28 Jul 2023
thank you we are glad you enjoyed your stay.

6/10 Okay

Gene

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Potentially great, but not there yet
Great setting. Nice facility, but it's tired and really needs upgrading. Also, staff was mediocre and needs training and more enthusiasm. Finally, the park needs a formal recreation program.
Stayed 2 nights in Jul 2023
Response from Jenny Wiley on 24 Jul 2023
Thank you for your comments. We are working on building the rec program back up. We just hired in a new rec leader and he will be starting some new activities.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing get away.
Our room was great. Beutiful lake. Food was excellent.
Stayed 1 night in Jul 2023
Response from Jenny Wiley on 10 Jul 2023
Thank you We are happy you enjoyed your stay

8/10 Good

Sandra

Stayed 3 nights in Jul 2023
Response from Jenny Wiley on 10 Jul 2023
Thank you

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
FRIENDLY STAFF ,DIRTY ESTABLISHMENT
It stated "daily housekeeping" ,the bathroom in our room reaked of urine, I politely requested someone to come clean it to remove smell,never done. Had to personally request fresh towels and the bedding was never changed in the 4night stay. Bathroom in downstairs restaurant area was filthy with feces everywhere. Very disappointed.
Stayed 4 nights in Jun 2023
Response from Jenny Wiley on 7 Jul 2023
We are very sorry you had issues with your stay. We work hard to make sure every guest leaves here happy and satisfied with their stay. We will pass along your feedback.

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Unique setting.
Stayed 1 night in Jun 2023
Response from Jenny Wiley on 27 Jun 2023
Thank you we are glad you enjoyed your stay

10/10 Excellent

Susan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 2 nights in Jun 2023
Response from Jenny Wiley on 13 Jun 2023
Thank you

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love this Lodge, it's clean and so very peaceful. Staff is great, this was my 2nd time staying here! Will definitely come back for future stays!
Stayed 2 nights in Jun 2023
Response from Matt on 8 Jun 2023
thank you cant wait to see you again

8/10 Good

Lou Ann

Stayed 1 night in Jun 2023
Response from Jenny Wiley on 23 Jun 2023
Thanks for staying with us

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Matt on 8 Jun 2023
Thank you

6/10 Okay

Russell

Liked: Staff & service
Disliked: Cleanliness
Beautiful park/ outdated rooms
The check in and main facilty and grounds were excellent!!! The cabin cleanliness and overall maintenance of the unit 407 was not up to par....the outside garbage cans were overfull and racoons rummaged throughthe garbage all night lomg, the cabin upon arrival smelled so bad like bleach we had to open the windows to gt fresh air, the cabinet in the kitchen above the stove appeared to have meat or blood sprayed all over the outside of the cabinet door. Dining room staff was great!
Stayed 2 nights in May 2023
Response from Matt on 1 Jun 2023
Thank you for the comments we will let our staff know of the issues to fix.