GOVIND TOWER, 4/2 STRACHY ROAD, CIVIL LINES, Allahabad, UP
Reviews
6.6
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 3 out of 9 reviews" "
10 - Excellent
3
Rating 8 - Good. 2 out of 9 reviews" "
8 - Good
2
Rating 6 - Okay. 1 out of 9 reviews" "
6 - Okay
1
Rating 4 - Poor. 0 out of 9 reviews" "
4 - Poor
0
Rating 2 - Terrible. 3 out of 9 reviews" "
2 - Terrible
3
7.8/10
Cleanliness
8.0/10
Staff & service
7.2/10
Amenities
7.4/10
Property conditions & facilities
6.8/10
Eco-friendliness
Reviews
8/10 Good
Debashis
13 Mar 2024
Debashis
Stayed 4 nights in Mar 2024
2/10 Terrible
Verified traveller
Business traveller
14 Jan 2024
Worst , should never try.
Very very bad service. There were cockroaches in bathroom and room was also not so great. The worst was breakfast it’s was unacceptable bad. Will never refer or try next time for anyone.
Miserable Conditions, not well maintained, Absolutely unclean. Facilities Deprived. Poor View. In short not the value what we paid for
Thawani Kamal Kumar
Response from Manoj on 24 Dec 2022
Dear Guest,Namaste!!!Warm greetings from all the team at Hotel Milan Palace - Prayagraj.On behalf of the management of Hotel Milan Palace - Prayagraj, I would like to thank you for staying with us.At Hotel Milan Palace - Prayagraj we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay.As result of our shortcomings I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Hotel Milan Palace - Prayagraj.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.Thanking you with best regards,
Nothing
Literally nothing was good about this property
Shafaq
Response from Manoj on 24 Dec 2022
Dear Guest,Namaste!!!Warm greetings from all the team at Hotel Milan Palace - Prayagraj.On behalf of the management of Hotel Milan Palace - Prayagraj, I would like to thank you for staying with us.At Hotel Milan Palace - Prayagraj we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay.As result of our shortcomings I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Hotel Milan Palace - Prayagraj.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.Thanking you with best regards,
Dear Guest,Namaste!!!It was a pleasure having you stay with us at Hotel Milan Palace - Prayagraj.We thank you for sparing your valuable time to evaluate our hotel and services.We are happy to learn from your feedback that your visit to our hotel was pleasant, comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thanking you with best regards,Yours sincerely,Manoj SinghSales ManagerEmail: sales@hotelmilanpalace.comMobile: 91 9648939584