Executive Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Reviews of Hotel Milan Palace

3.5 out of 5
Hotel Milan Palace
GOVIND TOWER, 4/2 STRACHY ROAD, CIVIL LINES, Allahabad, UP

Reviews

6.6
Rating 10 - Excellent. 3 out of 9 reviews" "
Rating 8 - Good. 2 out of 9 reviews" "
Rating 6 - Okay. 1 out of 9 reviews" "
Rating 4 - Poor. 0 out of 9 reviews" "
Rating 2 - Terrible. 3 out of 9 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Debashis

Stayed 4 nights in Mar 2024

2/10 Terrible

Verified traveller

Business traveller
Worst , should never try.
Very very bad service. There were cockroaches in bathroom and room was also not so great. The worst was breakfast it’s was unacceptable bad. Will never refer or try next time for anyone.
Stayed 1 night in Jan 2024

10/10 Excellent

Preti, akron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean, nice bathroom, very friendly staff, good food in restaurant. Helped us hire a taxi for further travel. Overall nice place!
Stayed 1 night in Jun 2023

2/10 Terrible

Sanjay

Stayed 1 night in Feb 2023

10/10 Excellent

Dr. Ramdew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was al okay staff good। Cleanliness good A bi noijsy otherwise stay was good.
Stayed 2 nights in Feb 2023

6/10 Okay

Thawani Kamal Kumar

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Miserable Conditions, not well maintained, Absolutely unclean. Facilities Deprived. Poor View. In short not the value what we paid for
Response from Manoj on 24 Dec 2022
Dear Guest,Namaste!!!Warm greetings from all the team at Hotel Milan Palace - Prayagraj.On behalf of the management of Hotel Milan Palace - Prayagraj, I would like to thank you for staying with us.At Hotel Milan Palace - Prayagraj we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay.As result of our shortcomings I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Hotel Milan Palace - Prayagraj.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.Thanking you with best regards,

2/10 Terrible

Shafaq

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing Literally nothing was good about this property
Response from Manoj on 24 Dec 2022
Dear Guest,Namaste!!!Warm greetings from all the team at Hotel Milan Palace - Prayagraj.On behalf of the management of Hotel Milan Palace - Prayagraj, I would like to thank you for staying with us.At Hotel Milan Palace - Prayagraj we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay.As result of our shortcomings I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Hotel Milan Palace - Prayagraj.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.Thanking you with best regards,

10/10 Excellent

Prakash

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 3 nights in Nov 2022
Response from Manoj on 17 Nov 2022
Dear Guest,Namaste!!!It was a pleasure having you stay with us at Hotel Milan Palace - Prayagraj.We thank you for sparing your valuable time to evaluate our hotel and services.We are happy to learn from your feedback that your visit to our hotel was pleasant, comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thanking you with best regards,Yours sincerely,Manoj SinghSales ManagerEmail: sales@hotelmilanpalace.comMobile: 91 9648939584

8/10 Good

VIJAYARAJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went fine. Decent buffet menu. We were not able to connect to wifi from room.
Stayed 1 night in Jun 2022
Response from Hotel Milan Palace on 30 Jul 2022
Sorry to know that you couldn't use WiFi, we have checked and assure you that you wouldn't face the same thing again