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Reviews of Best Western Prime Inn & Suites

2.5 out of 5
Best Western Prime Inn & Suites
1702 N Broadway St, Poteau, OK

Reviews

8.8

Excellent

Rating 10 - Excellent. 76 out of 138 reviews" "
Rating 8 - Good. 42 out of 138 reviews" "
Rating 6 - Okay. 16 out of 138 reviews" "
Rating 4 - Poor. 2 out of 138 reviews" "
Rating 2 - Terrible. 2 out of 138 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at this hotel, our first time coming and enjoyed it so much. Regret not getting the same hotel. The second time we came down staff was very friendly, the room was very clean. This will be our go to hotel every time we visit.
Stayed 1 night in Feb 2024
Response from Manager on 25 May 2024
Hello Jordan,We are delighted to hear you had a pleasant experience during your stay with us. Our team works hard to ensure all guests feel welcomed and comfortable throughout their visit. Knowing we've become your go-to hotel is truly rewarding for us. We look forward to welcoming you back on your next trip.

10/10 Excellent

Leah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and roomy. The staff there was friendly and helpful! Will stay here again.
Stayed 1 night in May 2024
Response from Manager on 25 May 2024
Hello Leah,We are pleased to hear that you found our hotel clean and spacious, and that our staff provided friendly and helpful service during your stay. We look forward to welcoming you back in the future.

10/10 Excellent

Genie

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great Place
Stayed 1 night in May 2024
Response from Manager on 20 May 2024
Hello Genie,We're delighted to hear you enjoyed your stay with us! Your positive feedback is appreciated and we look forward to welcoming you back in the future.

10/10 Excellent

April

Stayed 1 night in Apr 2024
Response from Manager on 2 May 2024
Hello April,We are thrilled to hear that you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience!

10/10 Excellent

Kellylynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff hands down Cassie was w wealth of knowledge about the surrounding area and offered great suggestions. I would stay here again. A small 50 styles diner across the road. I suggest tgat place too.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Kellylynn,We are grateful for your kind words about Cassie's accommodating service and local recommendations. It's wonderful to hear you enjoyed your stay and found the nearby diner appealing. Your satisfaction is our priority, and we would be delighted to welcome you back in the future.

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful and the place was extra clean and the breakfast was wonderful
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Brenda,We are delighted to hear that you found our staff friendly and helpful, and that you enjoyed our clean accommodations and wonderful breakfast. Your feedback is greatly appreciated as we strive to provide exceptional service to all our guests. If you have any further comments or concerns, please do not hesitate to contact us directly.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Dear Guest,We are thrilled to hear that you had a wonderful stay with us! Please don't hesitate to reach out if you have any further comments or suggestions. We look forward to welcoming you back soon!

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Days Inn @Poteau Oklahoma
Second time to stay here. Beds are comfy, I sleep well and can set fan to constant! Staff is friendly and continental breakfast is provided.
Stayed 2 nights in Oct 2020
Response from Manager on 20 Oct 2020
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our staff and also our breakfast. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

6/10 Okay

Jessica

Liked: Staff & service, property conditions & facilities, room comfort
Service was good; experience not so good.
The check-in/check-out service was great. I was only on property for about 6 hours as I arrived late at night and had to leave early morning. I had a couple of concerns - a spider was on my pillow, the shower had a slow drain which caused a couple inches of water to build up while I took a quick shower, and then I had a water bug or roach (not sure which one) on the sink counter top while I was finishing getting ready. The breakfast was good. Based on my overall experience, I will not be staying here again.
Stayed 1 night in Aug 2020
Response from Manager on 6 Oct 2020
Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2020
Response from Manager on 23 Jul 2020
To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!

6/10 Okay

Tanya, Butler

Travelled with family
Liked: Cleanliness, amenities
Lady working the desk when we checked in (I wish I would have gotten her name) was very nice! The lady at check out was very rude and unconcerned when I told her the air was not working in our room. The hotel was nice and would have gotten a much better eating if it wasn't for the air going out and them not offering anything to us. With it being 85-90degress and no air it was very uncomfortable!!!
Stayed 1 night in Jul 2020
Response from Manager on 15 Jul 2020
I'm sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve upon the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue to improved our guests experience in future visits.

8/10 Good

Wendie, Lawrence, KS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, but the furniture in the room was sub par. The wing back chair was quite old and offered little support. Many pillows, one was lumpy, others new. Faucet in bathroom sink barely reaches over the edge. Overall, though, the hotel was comfortable. These cosmetic pieces did not detract from our stay.
Stayed 1 night in Jul 2020
Response from Manager on 15 Jul 2020
Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our amenities. We are forever working to improve upon the guest experience, and I hope you will remember our attributes for when you return during another trip to the area to see how we have improved to impress you even more.

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2020
Response from Rose on 1 Jul 2020
Thank You for the great review

2/10 Terrible

Alesha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked a room with a spa tub. When we arrived we were given a lesser room than we paid for and had to pay an additional 50 dollars to get the room that we booked.
Stayed 1 night in Jun 2020
Response from Thank You Rose on 9 Jun 2020
Sorry you booked the wrong room on line , We always recommend booking direct with the hotel. The Honeymoon Suite you stayed in is 231.00+tax ,so you still got a great deal. thank you for choosing to stay with us .

2/10 Terrible

Verified traveller

Stayed 1 night in May 2020
Response from Manager on 11 Oct 2020
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having driven 600 plus miles through storms and the developing story of covid-19, it was nice to be greeted by a welcoming smile and a very clean room. For a moment I forgot all of that.
Stayed 2 nights in Mar 2020
Response from Jay on 17 Mar 2020
Thank you for your feedback

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fishing trip weekend
Great stay at Days inn Hotel. The staff was very helpful and friendly. Would recommend the hotel to anyone looking for an affordable place to stay when visiting south eastern Oklahoma.
Stayed 3 nights in Feb 2020
Response from Rose on 3 Mar 2020
Thank you Kyle ,hope you and your dad had great time . Catch any records?

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from jay on 17 Feb 2020
thank you

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Check in was fast and easy. Rooms were clean and staff was friendly and helpful.
Stayed 1 night in Jan 2020
Response from Jay on 2 Feb 2020
Thank you

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019
Response from jay patel on 18 Dec 2019
thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from jay on 24 Nov 2019
thank you

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Awesome staff and very nice clean room
Stayed 1 night in Oct 2019
Response from jay on 29 Oct 2019
thank you

10/10 Excellent

Cathy, Gaylord Mm

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in couldn’t have been faster. The room was clean and the beds were perfect. There are several restaurants with in a short walk (less than 100 yards) Overall a great place to stay!!!
Stayed 1 night in Oct 2019
Response from jay on 24 Oct 2019
thank you

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There was nothing to complain about. Staff that checked us in to the one that checked us out were friendly and helpful.
Stayed 1 night in Oct 2019
Response from jay on 16 Oct 2019
thank you

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019
Response from jay on 16 Oct 2019
thank you for your review

8/10 Good

Bobby, Shawnee ok

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good, clean, quite, the breakfast could be a lot better but it was ok.
Stayed 1 night in Sep 2019
Response from jau on 16 Oct 2019
thank you

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied.
Comfortable hotel. Clean. Nothing fancy but good deal for the price.
Stayed 1 night in Sep 2019
Response from kk on 16 Oct 2019
thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was clean and sufficient. The TV sucked. Checked in on Saturday afternoon and could not watch college football because no espn or channels showing football. Very disappointing.
Stayed 1 night in Aug 2019
Response from rb on 16 Oct 2019
thank you

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Rose Days Inn Poteau Okla on 9 Aug 2019
Thank you for your great review, We look forward to your next visit .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Kaycee was THE friendliest! Very nice and gave us a great suggestion for dinner, Warehouse Willy’s. The hotel was quiet. Nice. Great price. Would stay again.
Stayed 1 night in Jul 2019
Response from Rose Days Inn Poteau Okla on 9 Aug 2019
Thank you , I will be sure to pass your kind words on to Kaycee. Please visit again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
front desk lady remembered me from previous visit 6 months befor.
Stayed 2 nights in Apr 2019
Response from jay on 17 Aug 2019
thank for your review

10/10 Excellent

Charles D.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Rose Days Inn Poteau Okla on 9 Aug 2019
Thank you for the 10 ,we look forward to your next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Days Inn Poteau Okla on 9 Aug 2019
Thank You .

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
traveling gran
super clean excellent service
Stayed 3 nights in May 2019
Response from Jay on 20 Jun 2019
We appreciate you choosing award winning days inn and look forward to having you back.

8/10 Good

William, Abilene,Texas

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was a little on the weak side! Unless you like cereal!!
Stayed 1 night in May 2019

8/10 Good

Twila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Power
When we got to the hotel, the power was out from a strong storm that had hit that area, thankfully the power was restored after a few hours, however we never did get to watch tv, due to the cable being out. Everyone was very kind and helpful.
Stayed 1 night in May 2019
Response from Jay on 20 Jun 2019
We appreciate your kind comments and working very hard to rectify problems for all guest traveling.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine and friends stayed there too so a good experience!
Stayed 1 night in May 2019
Response from Jay on 20 Jun 2019
Thank you for choosing to stay with us At award winning days inn and look forward to having you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very nice and clean. the helpers were very anxious to help in any way possible. We had a very good overall stay. The breakfast was to each of ours taste.
Stayed 1 night in May 2019
Response from Jay on 20 Jun 2019
Look forward to having you back soon and appreciate kind comments.

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast could have had a better selection of food.
Stayed 1 night in Apr 2019

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
Clean room. Bed and pillows comfortable. Breakfast options few. The bath tub, under the bath mat was so nasty my wife wouldn't even bathe in it. Apparently housekeeping doesn't clean under them.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very clean and they were very helpful and nice and you couldn’t ask for any better
Stayed 1 night in Feb 2019

6/10 Okay

Thressa

Liked: Cleanliness, room comfort
Nice enough. The staff didn't make me feel like they wanted me there or were glad I 'chose them instead of another hotel'. They weren't unkind, but didn't go that extra mile with simply courtesies and smiles and assists that maybe more $ gets you at other hotels in town.
Stayed 5 nights in Dec 2018