Front of property

Reviews of Grand Hotel Portovenere

5 out of 5
Grand Hotel Portovenere
Via Garibaldi 5, Portovenere, La Spezia

Reviews

9.4

Exceptional

Rating 10 - Excellent. 290 out of 395 reviews" "
Rating 8 - Good. 83 out of 395 reviews" "
Rating 6 - Okay. 11 out of 395 reviews" "
Rating 4 - Poor. 7 out of 395 reviews" "
Rating 2 - Terrible. 4 out of 395 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie, Kelowna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
outstanding service, location, amenities.
Stayed 4 nights in May 2024

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was excellent, close to all activities and walkable to everywhere. Food was good.
Stayed 1 night in Oct 2023

10/10 Excellent

Alka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best place to stay for visiting cinque terre staff are wonderful Ferry stop just 2 mins walk don't miss the shopping and restaurants in the street behind the harbour loved porto venere!
Stayed 2 nights in Oct 2023

10/10 Excellent

james

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wife and I loved the View from our room having both the Water from one window and the city from the side window Amazing Memories
Stayed 1 night in Sep 2023

10/10 Excellent

Hale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff from the front desk to the restaurant and porters all were exceptional thank you
Stayed 2 nights in Sep 2023
Response from Alessandra Daretti, Front Office Manager on 29 Sept 2023
Dear Guest, Thank you for this lovely feedback! We really work hard to guarantee an excellent service and satisfy our guests' expectations in term of quality standards, but always with a personal touch. We hope to see you again at Grand Hotel Portovenere!Best regards, Alessandra Daretti Front Office Manager

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great.
Stayed 1 night in Sep 2023

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was exceptionally nice, friendly and helpful. The service given was outstanding. The hotel is very good value. I highly recommend this hotel.
Stayed 3 nights in Sep 2023

10/10 Excellent

Zarife

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best Hotel in Portovenere, the location is exceptional and the view is spectacular
Stayed 2 nights in Aug 2023

10/10 Excellent

Katherine, Seattle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! They were very friendly and helpful!
Stayed 2 nights in Aug 2023

8/10 Good

Noelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is good location to walk around the area with lots of dining options around. Rooms are a little small. Parking garage is hard to find and very tight space to drive in and out. Staff was friendly.
Stayed 2 nights in Jun 2023
Response from Alessandra Daretti, Front Office Manager on 29 Sept 2023
Dear Guest, Thank you for your comment. As you report, our location is central and close to the historical town. The garage is indeed an essential service, guaranteed for all our guests. The entrance is marked with signals, unfortunately the road is a unique way one and it means that if you skip the entrance you have to do the tour again. Due to geographical limits, spaces are not big, but our collegues in the garage are there to assist guests with parking maneuvers and porters are in charge of the bags. We hope to have the chance to welcome you back at Grand Hotel Portovenere in the near future. Best regards, Alessandra Daretti Front Office Manager

10/10 Excellent

Duane

Travelled with partner
Great location and staff!
Stayed 2 nights in Jul 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel and location and staff

10/10 Excellent

William

Stayed 2 nights in Jun 2023

10/10 Excellent

Loris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location to explore Cinque Terre
Stayed 5 nights in Jun 2023

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel at a great location in a wonderful little port town...
Stayed 1 night in Jun 2023

10/10 Excellent

David

Stayed 1 night in May 2023

10/10 Excellent

Irma, gainesville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super amazing!!! Alessandra, Sarah and Genluca were above and beyond helpful including the guys who parked the car. The property is well maintained, clean and very comfortable with amazing views and walking distance to restaurants and shops. The terrace, restaurant are lounge are very cozy and lovely. Breakfast was superb. Top notch hotel. Definitely coming back next year!!!
Stayed 1 night in May 2023
Response from Alessandra Daretti, Front Office Manager on 21 May 2023
Dear Guests, GRAZIE MILLE! I am so glad to read this review and happy to share it with the whole Team. Feedbacks like this make us proud of our beautiful job and proud of our Hotel. We really hope to welcome you back in Portovenere!Best regards, Alessandra DarettiFront Office Manager

10/10 Excellent

Kate

Stayed 2 nights in May 2023

10/10 Excellent

Sunil, Rochester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an exceptionally nice hotel in a beautiful setting. The staff were warm and welcoming. The views from our room were spectacular. We would stay here again.
Stayed 1 night in Apr 2023
Response from Alessandra Daretti, Front Office Manager on 6 May 2023
Dear Guest, Thank you for this lovely review. The location and the scenario that surrounds us are definatly one of our highlight, but most of all I'm glad to read your comment about the approach of the Team: we work everyday for this. We hope to see you again soon at Grand Hotel Portovenere. Best regards, Alessandra Daretti Front Office Manager

10/10 Excellent

Hagen V

Travelled with family, Travelled with partner
The staff was terrific and the property is well maintained, also in a great location
Stayed 2 nights in Apr 2023
Response from Alessandra Daretti, Front Office Manager on 6 May 2023
Dear Guest, Grazie! Thank you for taking the time to write such a kind comment. I'm delighted to hear that you enjoyed your stay with us and that you appreciated the professionality of the staff. We hope to welcome you back again at Grand Hotel Portovenere! Best regards, Alessandra Daretti Front Office Manager

10/10 Excellent

Mohammed

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place but was not offered any VIP benefits..
Stayed 1 night in Oct 2022

8/10 Good

Suzanne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. We’ll appointed and comfortable room with beautiful view. Staff very friendly and helpful.
Stayed 2 nights in Oct 2022

10/10 Excellent

Erin

Stayed 3 nights in Sep 2022

6/10 Okay

Arsalan

Travelled with family
Liked: Cleanliness, staff & service
Close to water
Stayed 1 night in Oct 2022

10/10 Excellent

nancy, port st lucie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is so close to the ferry which takes you to all the towns. The entire staff was just amazing and so helpful. Very beautiful hotel. The town itself was so nice. We had a blast.
Stayed 3 nights in Sep 2022

10/10 Excellent

María Alícia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most beautiful wonderful staff near excellent restaurants
Stayed 3 nights in Sep 2022

10/10 Excellent

Naveed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with excellent service and amenities
Stayed 3 nights in Aug 2022

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room view overlooked the building behind. Property is great just make sure you ask for room overlooking bay.
Stayed 2 nights in Jul 2022

2/10 Terrible

Joanna

Stayed 1 night in Jul 2022

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very comfortable and the staff was very knowledgeable and friendly and really aimed to please! I wasn’t sure if it would be a problem not to officially stay in Cinque Terre but the hotel was right across the street from the ferry dock and there were plenty of restaurants and things to do in Portovenere so it was actually a relief to come back at night and escape from the crowds in the other towns.
Stayed 2 nights in Jul 2022

10/10 Excellent

William Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent staff, very helpful. Great location. Fantastic History in the area
Stayed 3 nights in Jun 2022

8/10 Good

laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and quiet spot. My only complaint is lack of fitness/spa and beach on site. These items are outsourced to local vendors.
Stayed 1 night in Jun 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an exceptional hotel and a great launching point for Cinque Terre. The staff was helpful and polite and the on site restaurants were delightful.
Stayed 2 nights in May 2022

10/10 Excellent

Anna, Irving

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

8/10 Good

Ana Maria, Los Angeles

Travelled with group
Liked: Cleanliness, staff & service
.
Stayed 1 night in May 2022

10/10 Excellent

Fahim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and staff was fabulous. Rooms were great and views from the hotel is beautiful. Great bar and dining.
Stayed 2 nights in Apr 2022

10/10 Excellent

Nicolas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a perfect stay with a great staff !
Stayed 2 nights in Apr 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service in a dreamy place!
The only luxury hotel in the Cinque Terre. Perfect springboard for exploring the area! Staff went over and above to make sure we had what we needed.
Suite view at night
Suite view morning
hotel exterior
ferry port at base of hotel
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Sep 2021

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel, excellent views and very friendly staff
Stayed 3 nights in Sep 2021
Response from Guest relations on 18 Oct 2021
Dear M. Luis, thank you for taking the time to review our hotel. We are glad you had a great experience of stay at the Grand Hotel Portovenere. We hope to welcome you back as soon as possible in Liguria. Kind regards,

10/10 Excellent

saurabh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Location right on the waterfront with beautiful view of Portovenere was terrific.Staff and management were friendly and helpfull. Our Cloister room was just perfect. All excellent.
Stayed 4 nights in Sep 2019
Response from Guest relations on 26 Jul 2020
Dear Anonymous, thank you for taking the time to review our hotel. We are glad to read your kind words about the terrific location of your room and thee friendly staff. Hoping to welcome you back in the near future, we send you our best regards.

10/10 Excellent

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They Went Out Their way to Please Us
This is a really interesting hotel built in and around strict zoning requirements to preserve the old town feel. When we checked in, we were upgraded to a suite that unfortunately was directly across from an elevator. We are light sleepers, and knew this wouldn't work. The manager put us up for the first night in their best suite, that had a full terrace, two full bathrooms and an amazing suite. The next night they moved us to a fully acceptable room consistent with what he had booked. The rooms are clean, and well appointed. You can easily walk out of the hotel and find 20+ splendid restaurants. Some right on the beach, others tucked away in quaint alley ways on a nearby square. I particularly liked to see so many locals in the restaurants when we went out at night. High marks, we would definitely seek this hotel the next time we are there. The included breakfast was fabulous, both the food and the view from the veranda where they provide it.
Stayed 3 nights in Oct 2019
Response from Guest relations on 2 Nov 2019
Dear Harvey, many thanks for your kind words. We are glad you have been well welcomed from our front desk staff that found a solution for you for the first night. Our boutique hotel preserves some aspects preserves some aspects of the ancient convent that make it unique. We look forward to welcoming you back to the Grand Hotel Portovenere in the near future. Kind regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent. There were some WiFi issues
Stayed 2 nights in Oct 2019
Response from Guest Relations on 2 Nov 2019
Dear Anonymous, thank you for taking the time to review our hotel in expedia. We are glad you had a nice stay, appreciating the breakfast served in our Palmaria Restaurant. In regards to the wi-fi service, we have recently implemented a new system to improve signal strength and to provide an easier log-in process for our guests. We hope to have the opportunity to welcome you back in the future. Best regards,

10/10 Excellent

Leah, New york

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent front desk staff. Lovely room. Porto Venere great place to start Cinque Terre visit.
Stayed 2 nights in Sep 2019
Response from Guest relations on 2 Nov 2019
Dear Leah, thank you for your kind feedback. We are happy to read you have appreciated your stay with us, specially for your room. Hoping to welcome you back soon, we send you our best regards,

10/10 Excellent

jorge

Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly, efficient staff, excellent buffet breakfast
Stayed 6 nights in Sep 2019
Response from Guest relations on 26 Oct 2019
Dear Anonymous, thank you for taking the time to review our hotel. We are glad you had a nice stay with us. Kind regards,