Dear Mr. Barry Harvey,First of all, we would like to thank you on behalf of the entire Hotel Vincci Porto team for choosing us to enjoy your stay at our hotel.We would also like to thank you for your opinion and feedback, at check out and online.We are sorry to hear about the incident on your last night and we have taken the necessary steps to investigate it, that same day we sold the item you mentioned several more times and we are not aware of any further complaints.However, we regret that this situation did not allow you to fully enjoy your stay and will be very grateful if you could returno to fully enjoy the Vincci Porto experience.Once more at your disposal for any further information.Sincerely,

Dear Maria,Thank you for taking the time to share your feedback.We are delighted to hear your appreciation for our property and the spacious modern rooms we offer. It is gratifying to know that these aspects made a positive impression on you.We regret to hear about the inconvenience with the air conditioning in your initial room, but we are pleased that our team was able to promptly provide you with a comfortable alternative. Regarding the coffee pods, we aim to provide a welcoming touch on the first night, and we apologize if the subsequent charge for additional pods did not meet your expectations. Your feedback is invaluable to us as it helps us refine our amenities and services.We are grateful for your acknowledgement of the level of cleanliness, the overall condition of the hotel, and the services provided by our staff. These are areas we continually strive to maintain and improve for our guest's satisfaction.We certainly hope that we can welcome you back again. Best regards,General ManagerHotel Vincci Porto 4*

Dear Mary,Thank you for taking the time to share your feedback.We are glad that you found our room cleanliness to be satisfactory, as we strive to maintain high standards. However, we regret to hear about the issues with the lighting and shower in your room. Our building has been carefully refurbished, and we typically pride ourselves on the functionality and comfort of our amenities, including well-maintained bathroom facilities. The dripping noise you mentioned is certainly not up to our standards, and we will look into this matter promptly. Please rest assured that guest comfort and satisfaction are our top priorities and we take all feedback seriously as it helps us to further improve our services.We hope to see you in the future. Season's greetings,General ManagerHotel Vincci Porto 4*

Dear Mrs. Juana,First of all, we would like to thank you on behalf of the Hotel Vincci Porto for having chosen us to spend your stay in our hotel.We would also like to thank you for your comment. We will take your feedback very closely into account, as it will help us to improve each day, and adapt our facilities and services to the criteria and requirements of our guests.We hope to receive you again at our hotel, we remain at your disposal.Kind regards,Vincci Porto Team