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Reviews of Torel 1884 Suites & Apartments

4 out of 5
Torel 1884 Suites & Apartments
Rua Mouzinho da Silveira, N 228, Porto

Reviews

9.6

Exceptional

Rating 10 - Excellent. 213 out of 254 reviews" "
Rating 8 - Good. 30 out of 254 reviews" "
Rating 6 - Okay. 6 out of 254 reviews" "
Rating 4 - Poor. 1 out of 254 reviews" "
Rating 2 - Terrible. 4 out of 254 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Emilie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really great! The location great too!! We received a complimentary bottle of wine but didn’t have any means to open it - when we asked for a bottle opener we were told it would be delivered and it never was. That was disappointing but overall highly recommended - staff was awesome and location amazing!
Stayed 2 nights in Apr 2024
Response from Torel 1884 Suites & Apartments on 2 May 2024
Dear Emilie,Thank you very much for sharing with us your opinion of Torel 1884 Suites & Apartments.We look forward to welcoming you in the near future. Best regards, Torel 1884 Suites & Apartments Team

10/10 Excellent

Luis, Westport

Stayed 4 nights in Feb 2024
Response from Torel 1884 Suites & Apartments Team on 21 May 2024
Estimado Luis,Muchas gracias por compartir con nosotros su opinión sobre Torel 1884 Suites & Apartments.Esperamos darle la bienvenida en el futuro cercano.Saludos cordiales, Equipo Torel 1884 Suites & Apartments

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, great location but more importantly the staff are exceptional, doing everything they can to improve your stay, the housekeeping staff are by far the best we have experienced.
Stayed 7 nights in Mar 2024
Response from Torel 1884 Suites & Apartments Team on 10 Apr 2024
Dear Alicia,Thank you so much for sharing with us your experience on Torel 1884 Suites & Apartments. It was a pleasure welcoming you in our hotel!We appreciate your feedback, which we have taken good note of, as we strive to continuously improve our facilities and our service. We are particularly happy to know that our staff assisted in making your stay a memorable one and we will ensure to share your feedback with the team.We look forward to welcoming you back on your next visit to Porto.Best regards,

10/10 Excellent

Luisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing! Tremendous thought and care was placed on every detail of our stay. Anything we needed was attended to within minutes. All of the staff was so kind and seemed to love and genuinely care about their job. Breakfast was the best food we ate in Porto! Highly recommend this hotel!
Stayed 3 nights in Mar 2024
Response from Torel 1884 Suites & Apartments Team on 28 Mar 2024
Dear Luisa,Thank you so much for sharing with us your experience on Torel 1884 Suites & Apartments. It was a pleasure welcoming you in our hotel!We appreciate your feedback, which we have taken good note of, as we strive to continuously improve our facilities and our service. We are particularly happy to know that our staff assisted in making your stay a memorable one and we will ensure to share your feedback with the team.We look forward to welcoming you back on your next visit to Porto.Best regards,

10/10 Excellent

Cecilia, austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Torel 1884 Suites & Apartments Team on 21 May 2024
Estimada Cecilia,Muchas gracias por compartir con nosotros su opinión sobre Torel 1884 Suites & Apartments.Esperamos darle la bienvenida en el futuro cercano.Saludos cordiales, Equipo Torel 1884 Suites & Apartments

10/10 Excellent

Gareth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every member of staff at Torel 1884 were lovely, from the warm welcome, to our checkout. They couldn't do more and took real pride in thier work. Great building, great location, amazing staff and hospitality. Would recommend.
Stayed 3 nights in Feb 2024
Response from Torel 1884 Suites & Apartments Team on 28 Feb 2024
Dear Gareth,Thank you so much for sharing your experience in our Torel 1884 Suites & Apartments with us. It was a pleasure to welcome you as our guest!We are extremely happy to know that everything was to your please and we hope to meet you again to share new experiences and another unforgettable stay!Yours sincerely,

10/10 Excellent

Aimara

Stayed 1 night in Feb 2024
Response from Torel 1884 Suites & Apartments on 28 Feb 2024
Dear Aimara,Thank you very much for sharing with us your opinion of Torel 1884 Suites & Apartments.We look forward to welcoming you in the near future. Best regards, Torel 1884 Suites & Apartments Team

6/10 Okay

Alicia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The customer service from the staff was great. I wouldn’t book this place again because when I was booking we selected elevator. We checked in the lovely hotel and was taken across 3 mins to the apartment. This was a up hill walk for approximately 3 minutes. The apartment has no elevator, so f you have luggage well it’s 20 steps to the first floor. One of the staff had to take our cases back to the hotel when we checked out. When we booked I found this to be very deceiving because no mention was made that the apartment did not have an elevator.
Stayed 2 nights in Feb 2024
Response from Torel 1884 Suites & Apartments Team on 10 Apr 2024
Dear Alicia,Thank you so much for sharing with us your experience on Torel 1884 Suites & Apartments. It was a pleasure welcoming you in our hotel!We apologize if our service didn't achive your expectations. We have taken note of your comments on this matter and we appreciate the opinion you shared with us.We look forward to welcoming you back on your next visit to Porto and to have the possibility to improve your opinion about our hotel.Kind regards,

10/10 Excellent

Yvon

Liked: Staff & service, amenities, property conditions & facilities
First and foremost Arturo and all of the checkin staff were above and beyond. They put to shame any other check in I have been privy to. I’m learning Portuguese and at last someone had the patience to let me struggle through the process. Their moto is exceptional and comparatively to others or not it’s without a doubt true. Grateful to have come across this property. Averaging 15 to 20 hotels and apartment annually this is the top. Muito obrigado!
Stayed 1 night in Feb 2024
Response from Torel 1884 Suites & Apartments Team on 23 Feb 2024
Dear Yvon,Thank you very much for sharing with us your opinion of Torel 1884 Suites & Apartments.We look forward to welcoming you in the near future. Best regards, Torel 1884 Suites & Apartments Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely boutique hotel downtown
Fantastic boutique hotel. Rooms with tall ceilings, modern furnishings, very comfortable beds, and I had a bath in my main area. Location is great just up the hill from the river and 2 minute walk to Sao Bento station. I didn't eat at the restaurant but others seemed to be enjoying it. The staff was nice as well.
Stayed 2 nights in Feb 2024
Response from Torel 1884 Suites & Apartments Team on 15 Feb 2024
Dear Hotels.com User,Thank you so much for sharing your experience in our Torel 1884 Suites & Apartments with us. It was a pleasure to welcome you as our guest!We are extremely happy to know that everything was to your please and we hope to meet you again to share new experiences and another unforgettable stay!Yours sincerely,

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Torel 1884 Suites & Apartments Team on 25 Feb 2024
Dear Danille,Thank you very much for sharing with us your opinion of Torel 1884 Suites & Apartments.We look forward to welcoming you in the near future. Best regards, Torel 1884 Suites & Apartments Team

10/10 Excellent

Joana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stellar hotel. Service is unmatched, location is amazing and the food and accommodations perfect. Stay here!!!!
Response from Torel 1884 Suites & Apartments Team on 19 Jan 2024
Dear Joana,Thank you very much for sharing with us your opinion of Torel 1884 Suites & Apartments.We look forward to welcoming you in the near future. Best regards, Torel 1884 Suites & Apartments Team

10/10 Excellent

joanne

Stayed 1 night in Jan 2024
Response from Torel 1884 Suites & Apartments on 28 Feb 2024
Dear Joanne,Thank you very much for sharing with us your opinion of Torel 1884 Suites & Apartments.We look forward to welcoming you in the near future. Best regards, Torel 1884 Suites & Apartments Team

10/10 Excellent

Joy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Torel 1884 Suites & Apartments Team on 25 Feb 2024
Dear Joy,Thank you very much for sharing with us your opinion of Torel 1884 Suites & Apartments.We look forward to welcoming you in the near future. Best regards, Torel 1884 Suites & Apartments Team

10/10 Excellent

Heath

Stayed 3 nights in Nov 2023
Response from Torel 1884 Suites & Apartments Team on 25 Feb 2024
Dear Guest,Thank you very much for sharing with us your opinion of Torel 1884 Suites & Apartments.We look forward to welcoming you in the near future. Best regards, Torel 1884 Suites & Apartments Team

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was superb! The most professional and accommodating staff offering champagne or cappuccino upon arrival. Helped with bags and made dinner reservations for us as well as gave great recommendations. We got a great price and was not expecting this kind of service. The best service we had in all of the European hotels we've stayed in this far.
Stayed 1 night in Nov 2023
Response from Torel 1884 Suites & Apartments Team on 24 Nov 2023
Dear Julian,Thank you very much for sharing with us your opinion of Torel 1884 Suites & Apartments.We look forward to welcoming you in the near future. Best regards, Torel 1884 Suites & Apartments Team

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A memorable stay
Sparkling clean, charming, great service. A+ in all respects.
Stayed 3 nights in Oct 2023
Response from Torel 1884 Suites & Apartments Team on 17 Nov 2023
Dear Daniel,Thank you very much for sharing with us your opinion of Torel 1884 Suites & Apartments.We look forward to welcoming you in the near future. Best regards, Torel 1884 Suites & Apartments Team

10/10 Excellent

Bruce

Stayed 1 night in Oct 2023
Response from Torel 1884 Suites & Apartments Team on 17 Nov 2023
Dear Bruce,Thank you very much for sharing with us your opinion of Torel 1884 Suites & Apartments.We look forward to welcoming you in the near future. Best regards, Torel 1884 Suites & Apartments Team

10/10 Excellent

TAMARA, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific location in the heart of many quality restaurants and near enough to walk to the river. Feels like staying in a lovely luxury private home rather than a hotel. Request a room away from the street if you want quiet. Or overlook the street if you like that energy. I stayed in a two bedroom apartment which was very well kitted out. The view was fantastic including two church facades. Gorgeous at night!
Stayed 1 night in Oct 2023
Response from Torel 1884 Suites & Apartments Team on 13 Oct 2023
Dear Tamara, Thank you so much for sharing with us your experience on Torel 1884 Suites & Apartments. It was a pleasure welcoming you in our hotel! We are particularly happy to know that our staff assisted in making your stay a memorable one. We look forward to welcoming you back on your next visit to Porto.Best regards

10/10 Excellent

Claudia, Long Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The boutique hotel and apartments were beautiful. Location was perfect, walkable to all sites. Staff was very attentive.
Stayed 3 nights in Sep 2023
Response from Torel 1884 Suites & Apartments Team0 on 30 Sept 2023
Dear Claudia,Thank you so much for sharing with us your experience on Torel 1884 Suites & Apartments. It was a pleasure welcoming you in our hotel! We are particularly happy to know that our staff assisted in making your stay a memorable one. We look forward to welcoming you back on your next visit to Porto.Best regards

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Torel 1884 Suites & Apartments Team on 23 Sept 2023
Dear Lisa,Thank you so much for sharing with us your experience on Torel 1884 Suites & Apartments. It was a pleasure welcoming you in our hotel! We are particularly happy to know that our staff assisted in making your stay a memorable one. We look forward to welcoming you back on your next visit to Porto.Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Torel 1884 Suites & Apartments Team on 8 Sept 2023
Dear Guest,Thank you so much for sharing with us your experience on Torel 1884 Suites & Apartments. It was a pleasure welcoming you in our hotel! We are particularly happy to know that our staff assisted in making your stay a memorable one. We look forward to welcoming you back on your next visit to Porto.Best regards

6/10 Okay

Graciela

Travelled with family
Liked: Cleanliness, staff & service, amenities
Ideal location , friendly staff, but if you book the apartments be aware this is not part of the hotel and 2 blocks over. Feel like Airbnb and you miss out on anything happening at the hotel. What’s challenging is cars are not allowed on the street so picking you up for the airport is challenging especially early morning when you have to check out and return the key. Otherwise staff is friendly, apartments are large (AC only in bedroom) and stocked with kitchen items. Neighbor is great , keep in mind that festivities are late night.
Stayed 3 nights in Aug 2023

2/10 Terrible

Lisa

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Not five star
Stayed 1 night in Sep 2023

10/10 Excellent

Jenny

Stayed 1 night in Aug 2023
Response from Torel 1884 Suites & Apartments Team on 16 Sept 2023
Dear Jenny, Thank you so much for sharing with us your experience on Torel 1884 Suites & Apartments. It was a pleasure welcoming you in our hotel! We are particularly happy to know that our staff assisted in making your stay a memorable one. We look forward to welcoming you back on your next visit to Porto.Best regards

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Make sure people realize that there is a significant stair requirement for those in the apartments. I recently had knee surgery. Prior to the surgery I would not have been able to handle the steps. 4 th fooor.
Stayed 2 nights in Aug 2023
Response from Torel 1884 Suites & Apartments Team on 26 Aug 2023
Dear Timothy,Thank you so much for sharing with us your experience on Torel 1884 Suites & Apartments. It was a pleasure welcoming you in our hotel! We are particularly happy to know that our staff assisted in making your stay a memorable one. We look forward to welcoming you back on your next visit to Porto.Best regards

10/10 Excellent

Leslie

Travelled with partner
Very good location, parking not close to hotel..
Stayed 2 nights in Aug 2023
Response from Torel 1884 Suites & Apartments on 25 Aug 2023
Dea Leslie, Thank you so much for sharing with us your experience on Torel 1884 Suites & Apartments. It was a pleasure welcoming you in our hotel! We are particularly happy to know that our staff assisted in making your stay a memorable one. We look forward to welcoming you back on your next visit to Porto.Best regards

8/10 Good

Giselle Martinez

Stayed 2 nights in Aug 2023
Response from Torel 1884 Suites & Apartments Team on 16 Sept 2023
Dear Giselle Martinez,Thank you so much for sharing with us your experience on Torel 1884 Suites & Apartments. It was a pleasure welcoming you in our hotel! We are particularly happy to know that our staff assisted in making your stay a memorable one. We look forward to welcoming you back on your next visit to Porto.Best regards

10/10 Excellent

Gemma

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just fantastic, the service is impeccable and hotel just stunning.
Stayed 3 nights in Jun 2023
Response from Torel 1884 Suites & Apartments Team on 19 Jun 2023
Dear Gemma,Thank you so much for sharing with us your experience on Torel 1884 Suites & Apartments. It was a pleasure welcoming you in our hotel! We are particularly happy to know that our staff assisted in making your stay a memorable one. We look forward to welcoming you back on your next visit to Porto.Best regards

10/10 Excellent

morton

Stayed 2 nights in May 2023
Response from Torel 1884 Suites & Apartments Team on 30 Jun 2023
Dear Morton,Thank you so much for sharing with us your experience on Torel 1884 Suites & Apartments. It was a pleasure welcoming you in our hotel! We are particularly happy to know that our staff assisted in making your stay a memorable one. We look forward to welcoming you back on your next visit to Porto.Best regards

6/10 Okay

Samir

Stayed 1 night in May 2023
Response from Torel 1884 Suites & Apartments Team on 28 May 2023
Dear Samir,Thank you so much for sharing with us your experience on Torel 1884 Suites & Apartments. It was a pleasure welcoming you in our hotel! We are particularly happy to know that our staff assisted in making your stay a memorable one. We look forward to welcoming you back on your next visit to Porto.Best regards

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Torel 1884 Suites & Apartments Team on 27 May 2023
Dear Katherine,Thank you so much for sharing with us your experience on Torel 1884 Suites & Apartments. It was a pleasure welcoming you in our hotel! We are particularly happy to know that our staff assisted in making your stay a memorable one. We look forward to welcoming you back on your next visit to Porto.Best regards

10/10 Excellent

Chrisna, Arlington

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent- fast, accommodating, and so helpful. Location was ideal. Facilities were beautiful
Stayed 1 night in May 2023
Response from Torel 1884 Suites & Apartments Team on 7 May 2023
Dear Chrisna,Thank you so much for sharing with us your experience on Torel 1884 Suites & Apartments. It was a pleasure welcoming you in our hotel! We are particularly happy to know that our staff assisted in making your stay a memorable one. We look forward to welcoming you back on your next visit to Porto.Best regards

10/10 Excellent

Phuc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great service, nice apartment
Stayed 3 nights in Apr 2023
Response from Torel 1884 Suites & Apartments Team on 1 May 2023
Dear Phuc,Thank you so much for sharing with us your experience on Torel 1884 Suites & Apartments. It was a pleasure welcoming you in our hotel! We are particularly happy to know that our staff assisted in making your stay a memorable one. We look forward to welcoming you back on your next visit to Porto.Best regards

10/10 Excellent

HB

Stayed 5 nights in Apr 2023
Response from Torel 1884 Suites & Apartments Team on 9 May 2023
Dear Guest,Thank you so much for sharing with us your experience on Torel 1884 Suites & Apartments. It was a pleasure welcoming you in our hotel! We are particularly happy to know that our staff assisted in making your stay a memorable one. We look forward to welcoming you back on your next visit to Porto.Best regards

10/10 Excellent

Curtis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent apartment hotel for anyone looking for a bit more space. The apartments are a nice size and well appointed. The main hotel is on a different street but can easily be reached via in room phone or via WhatsApp texting. There is no elevator so beware if you have mobility issues. The surrounding area very hilly but a popular street. Highly recommend this apartment and will stay again if return to Porto
Stayed 1 night in Mar 2023
Response from Inês Rocha | Assistant Manager on 2 Apr 2023
Dear Curtis Budden,Thank you so much for sharing with us your experience on Torel 1884 Suites & Apartments. It was a pleasure welcoming you in our hotel! We are particularly happy to know that our staff assisted in making your stay a memorable one. We look forward to welcoming you back on your next visit to Porto. Best regards, Torel 1884 Suites & Apartments Team

4/10 Poor

Diane

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
This property is centrally located. The hotel is separate from the apartments. The apartments are on a terribly noisy street. The hotel provides ear plugs in the bathroom as a toiletry, which should have been a red flag when we arrived. Upon arrival there is no where to pull up to drop off your luggage at the hotel or the apartment. You need to park at a garage two blocks away and roll it over or risk getting hit by traffic on the busy street in front of the hotel. Once you get it to the hotel, a bell person will roll it two blocks to the apartment for you. The apartments have no elevator. No one tells you until you walk in. You may get assistance lifting your luggage when you arrive but after that no one reaches out about helping you, including at the time of check out. As a result of the lack of elevator, I pulled my back carrying the luggage up and down the stairs. Add to it the inconvenience of parking, the noise on the street which prevents you from sleeping, and the fact the restaurant recommendations were lousy and you couldn’t have breakfast at the hotel because it required reservations and they were booked for the days we were there, I would not recommend this property. Positives - central located, spacious and clean. Negatives - the rest.
Response from Torel 1884 Suites & Apartments Team on 18 Apr 2023
Dear Diane Weaver, Thank you so much for sharing with us your experience on Torel 1884 Suites & Apartments.We apologize that we were not able to exceed your expectations.However, we would like to have the opportunity to welcome you back to our rooms in the main building so that you can enjoy our services to the fullest on your next visit to our beautiful city. Best regards

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Inês Rocha | Assistant Manager on 16 Mar 2023
Dear Rachel Slikker,Thank you so much for sharing with us your experience on Torel 1884 Suites & Apartments. It was a pleasure welcoming you in our hotel! We are particularly happy to know that our staff assisted in making your stay a memorable one. We look forward to welcoming you back on your next visit to Porto. Best regards, Torel 1884 Suites & Apartments Team

10/10 Excellent

Min

Stayed 5 nights in Feb 2023
Response from Inês Rocha | Assistant Manager on 26 Mar 2023
Dear Min Kang,Thank you so much for sharing with us your experience on Torel 1884 Suites & Apartments. It was a pleasure welcoming you in our hotel! We are particularly happy to know that our staff assisted in making your stay a memorable one. We look forward to welcoming you back on your next visit to Porto. Best regards, Torel 1884 Suites & Apartments Team

10/10 Excellent

Harrison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room. Right in the middle of the city but private and quiet room. Seconds from food and dining. They left very nice gifts in room and staff were great.
Response from Inês Rocha | Assistant Manager on 5 Mar 2023
Dear Harrison Bergeron,Thank you so much for sharing with us your experience on Torel 1884 Suites & Apartments. It was a pleasure welcoming you in our hotel! We are particularly happy to know that our staff assisted in making your stay a memorable one. We look forward to welcoming you back on your next visit to Porto. Best regards, Torel 1884 Suites & Apartments Team

10/10 Excellent

Sanket

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful hotel and staff. Made our stay in Porto a joy
Stayed 3 nights in Feb 2023
Response from Torel 1884 Suites & Apartments Team on 4 Mar 2023
Dear Sanket Bongale,Thank you so much for sharing with us your experience on Torel 1884 Suites & Apartments. It was a pleasure welcoming you in our hotel!We look forward to welcoming you back on your next visit to Porto.Best regards,

10/10 Excellent

Mithila

Stayed 3 nights in Feb 2023
Response from Inês Rocha | Assistant Manager on 21 Mar 2023
Dear Mithila Kiron Gupte,Thank you so much for sharing with us your experience on Torel 1884 Suites & Apartments. It was a pleasure welcoming you in our hotel! We are particularly happy to know that our staff assisted in making your stay a memorable one. We look forward to welcoming you back on your next visit to Porto. Best regards, Torel 1884 Suites & Apartments Team

8/10 Good

Shalini

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful. The library especially. However the lighting in the bathroom (which previous reviewers also mentioned) was awful. I could not see anything. I had to step out of my room into the library are and use the mirror near the elevator to apply make up. Also the fact that the time and selection you make for breakfast was to hold true for every day spent was not clearly indicated by the staff (who wants the same breakfast at the same time every day on vacation?)
Stayed 2 nights in Feb 2023
Response from Torel 1884 Suites & Apartments Team on 4 Mar 2023
Dear Shalini Fernandes,Thank you so much for sharing with us your experience on Torel 1884 Suites & Apartments. It was a pleasure welcoming you in our hotel!We appreciate your feedback, which we have taken good note of, as we strive to continuously improve our facilities and our service. We are particularly happy to know that our staff assisted in making your stay a memorable one and we will ensure to share your feedback with the team.We look forward to welcoming you back on your next visit to Porto.Best regards,

10/10 Excellent

Andrew, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Inês Rocha | Assistant Manager on 16 Mar 2023
Dear Andrew Miller,Dear Susan,Thank you so much for sharing with us your experience on Torel 1884 Suites & Apartments. It was a pleasure welcoming you in our hotel! We are particularly happy to know that our staff assisted in making your stay a memorable one. We look forward to welcoming you back on your next visit to Porto. Best regards, Torel 1884 Suites & Apartments Team

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with gorgeous rooms and exceptional library / lounging area. The Staff could not have been more helpful -- some of the best customer service I have had anywhere in the world! Highly recommend!
Stayed 2 nights in Feb 2023
Response from Torel 1884 Suites & Apartments Team on 15 Feb 2023
Dear Mary Norman,Thank you so much for sharing with us your experience on Torel 1884 Suites & Apartments. It was a pleasure welcoming you in our hotel! We are particularly happy to know that our staff assisted in making your stay a memorable one. We look forward to welcoming you back on your next visit to Porto. Best regards, Torel 1884 Suites & Apartments Team

6/10 Okay

Philip

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I was given the option to pay for my stay in euros or dollars on my card and I made the mistake of paying in dollars. And the exchange rate in that transaction was ridiculously high so I overpaid by a lot. I later recognized the unfairness of the exchange rate, but the front desk Augusta would not let me void the transaction and repay in euros. Her reason was she didn’t want to look bad to her boss. Hmmm. The takeaway, always pay in euros! Otherwise the hotel was great. The rooms are amazing. The breakfasts were delicious. The location was wonderful. All the staff were very helpful and friendly otherwise.
Stayed 2 nights in Jan 2023
Response from Torel 1884 Suites & Apartments Team on 6 Mar 2023
Dear guest, Thank your very much for your feedback!We are sorry for the inconvenience.We are delighted to know that we were able to provide you an exceptional stay! It was a pleasure to welcome you to Torel 1884 Suites&Apartments! Hope to see you very soon, Kind regards

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are not enough superlatives in the English language to describe the service provided by the staff at this hotel. From the moment of arrival each of them showed a genuine and sincere interest in making our stay as pleasant and easy as possible. The front desk, the restaurant, housekeeping - all outstanding. Whoever manages this property should rightfully be proud of the level of attention their employees pay to the comfort of their guests.
Response from Inês Rocha | Assistant Manager on 6 Jan 2023
Dear Anthony Silveira,Thank your very much for your feedback! We are delighted to know that we were able to provide you an exceptional stay! It makes us very happy that you appreciated all the details of our Hotel, as well that our team made you feel at home! It was a pleasure to welcome you to Torel 1884 Suites&Apartments :) Hope to see you very soon, Kind regards

10/10 Excellent

christina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional stay at this beautiful palace turned fabulous boutique hotel. We loved our stay in our gorgeous comfortable room. The staff was also wonderful!
Response from Inês Rocha | Assistant Manager on 30 Dec 2022
Dear Guest, Thank your very much for your feedback! We are delighted to know that we were able to provide you an exceptional stay! It makes us very happy that you appreciated all the details of our Hotel, as well that our team made you feel at home! It was a pleasure to welcome you to Torel 1884 Suites&Apartments :) Hope to see you very soon, Kind regards

10/10 Excellent

Nellie

Liked: Staff & service, amenities, property conditions & facilities
It was very pleasant stay.
Response from Inês Rocha | Assistant Manager on 11 Dec 2022
Dear Guest, Thank your very much for your feedback! We are delighted to know that we were able to provide you an exceptional stay! It makes us very happy that you appreciated all the details of our Hotel, as well that our team made you feel at home! It was a pleasure to welcome you to Torel 1884 Suites&Apartments :) Hope to see you very soon, Kind regards

8/10 Good

Anita

Liked: Staff & service, property conditions & facilities