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Reviews of Maison Albar - Le Monumental Palace

5 out of 5
Maison Albar - Le Monumental Palace
Avenida dos Aliados, 151, Porto, Porto

Reviews

9.8

Exceptional

Rating 10 - Excellent. 250 out of 283 reviews" "
Rating 8 - Good. 24 out of 283 reviews" "
Rating 6 - Okay. 4 out of 283 reviews" "
Rating 4 - Poor. 4 out of 283 reviews" "
Rating 2 - Terrible. 1 out of 283 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Delma, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High end, great staff and location. Only con very small gym and pretty but basic spa amenities.
Stayed 4 nights in Apr 2024

10/10 Excellent

Mallory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely experience
Stayed 1 night in Mar 2024

10/10 Excellent

WILLIAM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

ANA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size room, everything clean and good customer service. Totally recommended.
Stayed 3 nights in Nov 2023
Response from Manuel Santos General Manager Maison Albar Hotels on 16 Dec 2023
Dear Ana, Thank you for your comments. We are so happy that you enjoyed your stay at Maison Albar Hotels - Le Monumental Palace. We look foward to welcome you next time you visit Porto.

10/10 Excellent

Phillis, Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Douglas

Liked: Property conditions & facilities, room comfort
Almost Perfect
Exceptional. Love the art deco aesthetic, location, really everything about the property.
Stayed 2 nights in Oct 2023
Response from Manuel Santos General Manager on 3 Nov 2023
Dear Douglas, Thank you for sharing your positive comments of your recent stay. Your feedback is important to us and we value the time you took to share it. We look forward to welcome you next time you visit Porto! Best regards, Manuel Santos General Manager Maison Albar Hotels - Le Monumental Palace

10/10 Excellent

Nikhil, Palos Verdes Estates

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Friendly and helpful staff. Very conveniently located.
Stayed 2 nights in Oct 2023
Response from Manuel Santos General Manager on 3 Nov 2023
Dear Nikhil, Thank you for sharing your positive comments of your recent stay. Your feedback is important to us and we value the time you took to share it. We look forward to welcome you next time you visit Porto! Best regards, Manuel Santos General Manager Maison Albar Hotels - Le Monumental Palace

10/10 Excellent

Drake

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a new brand of hotel to us but we would recommend and certainly use again.
Stayed 4 nights in Sep 2023
Response from Manuel Santos General Manager on 3 Nov 2023
Dear Drake, Thank you for sharing your positive comments of your recent stay. Your feedback is important to us and we value the time you took to share it. We look forward to welcome you next time you visit Porto! Best regards, Manuel Santos General Manager Maison Albar Hotels - Le Monumental Palace

10/10 Excellent

Preston, Dallas

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal property, Le Monumental Palace is truly 5 stars in every way possible. I highly recommend this hotel.
Stayed 4 nights in Aug 2023
Response from Manuel Santos General Manager on 15 Sept 2023
Dear Preston,Thank you for your comments. We are so happy that you enjoyed your stay at Maison Albar Hotels - Le Monumental Palace. We look foward to welcome you next time you visit Porto. Best regards, Manuel Santos General Manager Maison Albar Hotels - Le Monumental Palace

8/10 Good

Azadeh

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice location, good spa facilities. Funny smell in the rooms and lobby. Rooms weren’t very sound proof.
Stayed 3 nights in Aug 2023
Response from Manuel Santos General Manager on 15 Sept 2023
Dear Azadeh, We thank you for taking the time to write us a review. The feedback from our guests is what motivates us. We look forward to welcome you back once again in the near future. Best regards Manuel Santos General Manager Maison Albar Hotels - Le Monumental Palace

10/10 Excellent

Gil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Darrin, Pacifica

Stayed 1 night in Jun 2023

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

Lois

Stayed 6 nights in Apr 2023

10/10 Excellent

Bobbie

Liked: Cleanliness, staff & service, property conditions & facilities
Hands down the best hotel I’ve ever stayed at! Wow!!! The concierge was phenomenal and am even arranged for my manicure and pedicure in room. The drinks in American Bar were delicious and it was really hard NOT to eat every meal at the Japanese restaurant. I had some of the best sushi and nigiri of my life. Overall, this was outstanding. Thank you!
Stayed 3 nights in Mar 2023
Response from Manuel Santos General Manager on 16 Jun 2023
Dear Bobbie, Thank you for sharing your positive comments of your recent stay. Your feedback is important to us and we value the time you took to share it. Looking forward to welcome you next time you visit Porto! Best regards, Manuel Santos General Manager Maison Albar Hotels - Le Monumental Palace

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Had a wonderful stay for our anniversary. The hotel left us a beautiful card and lots of treats :-)
Stayed 4 nights in Mar 2023
Response from Manuel Santos General Manager on 16 Jun 2023
Dear Guest, Thank you for your comments. We are so happy that you enjoyed your stay at Maison Albar Hotels - Le Monumental Palace. We look foward to welcome you next time you visit Porto. Best regards, Manuel Santos General Manager Maison Albar Hotels - Le Monumental Palace

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A true 5 star experience, congrats to staff!
We had a superb stay here, it s truly a 5 star hotel and we enjoyed the luxury of the room, the spa (sad that sauna was not working) and the bar. Not all 5 star hotels are truly 5 stars....this one is! Congratulations to the staff and the person who is in charge.
Stayed 1 night in Feb 2023
Response from Manuel Santos General Manager on 16 Jun 2023
Dear Gabriel,Thank you for sharing your positive comments of your recent stay. Your feedback is important to us and we value the time you took to share it. Looking forward to welcome you next time you visit Porto! Best regards,Manuel Santos General Manager Maison Albar Hotels - Le Monumental Palace

8/10 Good

Mohammad

Stayed 2 nights in Feb 2023

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel!
Great hotel! Well located, very friendly staff, very clean! Indeed a 5* Hotel. The only downside i can say is that as a cigar smoker you have to smoke outside.. however the days i stayed there the outside area was closed.
Stayed 2 nights in Dec 2022
Response from Manuel Santos General Manager on 16 Jun 2023
Dear Pedro, We thank you for taking the time to write us a review. The feedback from our guests is what motivates us. Look forward to welcome you back once again in the near future. Best regards, Manuel Santos General Manager Maison Albar Hotels - Le Monumental Palace

10/10 Excellent

luiz guilherme

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
our suite has 2 sinks and the one on the left side the hot water faucet was not functional. For that level of hotel in my opinion it is not acceptable. Besides that, it is definitely a hotel to visit again. Great staff
Response from Manuel Santos General Manager on 16 Jun 2023
Dear Luiz, Thank you for sharing your experience at Maison Albar Hotels - Le Monumental Palace. Your comments are very important and we will improve the points you mentioned. We hope to welcome you next time you visit Porto. With best regards, Manuel Santos General Manager Maison Albar Hotels - Le Monumental Palace

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a very good area of the city. The room was fantastic. The staff was great. I highly recommend this place.
Stayed 3 nights in Nov 2022
Response from Manuel Santos General Manager on 16 Jun 2023
Dear Thomas,Thank you for your comments. We are so happy that you enjoyed your stay at Maison Albar Hotels - Le Monumental Palace. We look foward to welcome you next time you visit Porto. Best regards,Manuel Santos General Manager Maison Albar Hotels - Le Monumental Palace

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was perfectly located and awesome hotel
Stayed 3 nights in Oct 2022
Response from Manuel Santos General Manager on 16 Jun 2023
Dear Alan,Thank you for your comments. We are so happy that you enjoyed your stay at Maison Albar Hotels - Le Monumental Palace. We look foward to welcome you next time you visit Porto. Best regards,Manuel Santos General Manager Maison Albar Hotels - Le Monumental Palace

10/10 Excellent

Anthony M

Liked: Cleanliness, amenities
Wonderfully designed rooms and ambience
Stayed 2 nights in Oct 2022
Response from Manuel Santos General Manager on 16 Jun 2023
Dear Anthony, Thank you for your comments. We are so happy that you enjoyed your stay at Maison Albar Hotels - Le Monumental Palace. We look foward to welcome you next time you visit Porto. Best regards, Manuel Santos General Manager Maison Albar Hotels - Le Monumental Palace

10/10 Excellent

Morgane

Stayed 1 night in Aug 2022

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had two rooms for my family of 3…one had a queen and the other two (abutting) twins. They put us in rooms next to one another in an area where we had a private hall so we could keep our doors open between our rooms which I thought was very thoughtful of them. The only negative was that we had no view (some interior space, we just kept curtains closed), but it was worth it for the convenience for us. Rooms were both beautifully appointed with everything you would expect from a 5 star hotel. Rooms were very clean and nice sized. Bathrooms were lovely marble with double sinks and separate commode room and shower stall. Bed was sooo comfortable. Room www quiet, dark and cool which made for a great sleep. Water bottles and macrons at the turn down service was a nice touch. Front desk staff was very kind as was the bellman. He went out of his way to be friendly and helpful on several occasions during our short two night stay. Beautiful restaurant attached to the hotel although unfortunately we didn’t stay long enough to have a chance to try them. My son used the gym and pool and said it was great. We had a late day flight out and asked for a late checkout. They said to check that day, and if they were able to accommodate us keeping one room later they would. And as they said, if they can accommodate they will and they did, letting us stay until 2pm…and it felt like that throughout on all levels. Very nice location. If/when I go back to Porto, I will hope to stay at here again.
Stayed 2 nights in Aug 2022

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Aug 2022

10/10 Excellent

Marina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very centrally located, the service and amenities were great. The breakfast was delicious.
Stayed 3 nights in May 2022

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a bit out of the hub. I wouldn’t stay here again. The concierge was not helpful. She sent me to the Flores street and said most of the places are pretty good without making a recommendation. She also didn’t mention that restaurants close in the afternoon.
Stayed 1 night in May 2022

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, staff and service!
Stayed 4 nights in May 2022

4/10 Poor

Won

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The room was ok, lounge was good, room serves, restaurant, Bar ,Reception staffs really bad. I Couldn't stay again.
Stayed 4 nights in May 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2022

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice room, good service
Stayed 4 nights in Mar 2022

10/10 Excellent

Mercedes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this hotel Beautiful room & staff Best hotel I’ve stayed at 😍
Stayed 4 nights in Mar 2022

10/10 Excellent

Guillermo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Priyadarshini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Drew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like a home away from home and amazing staff
Stayed 2 nights in Nov 2021
Response from Floris Boyen – General Manager on 30 Nov 2021
Dear Drew We would like to thank you for choosing Maison Albar - Le Monumental Palace and for your kind comments about your stay. We also appreciate your compliments concerning our staff and the hotel in general. We hope to welcome you again soon, for another memorable stay with us. Sincerely, Floris Boyen – General Manager

10/10 Excellent

Ana Cristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Floris Boyen – General Manager on 25 Nov 2021
Dear Ana Cristina We would like to thank you for choosing Maison Albar - Le Monumental Palace and for your kind score. We hope to welcome you again soon, for another memorable stay with us. Sincerely, Floris Boyen – General Manager

10/10 Excellent

Parsa, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and specially their concierge, Pedro was always ready to go above and beyond with anything we needed.
Stayed 3 nights in Oct 2021
Response from Floris Boyen – General Manager on 25 Nov 2021
Dear Parsa We would like to thank you for choosing Maison Albar - Le Monumental Palace and for your kind comments about your stay. We also appreciate your compliments concerning our staff and the hotel in general. We hope to welcome you again soon, for another memorable stay with us. Sincerely, Floris Boyen – General Manager

10/10 Excellent

Hala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing !!
The hotel location is great .. staff were very friendly and helpful. I loved it will definitely come back again
Stayed 5 nights in Oct 2021
Response from Floris Boyen – General Manager on 25 Nov 2021
Dear Hala We would like to thank you for choosing Maison Albar - Le Monumental Palace and for your kind comments about your stay. We also appreciate your compliments concerning our staff and the hotel in general. We hope to welcome you again soon, for another memorable stay with us. Sincerely, Floris Boyen – General Manager

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 starts in center porto
Amazing Spa and very friendly staff The location is the best in Porto for those looking to be in the center
Stayed 2 nights in Sep 2021
Response from Floris Boyen – General Manager on 25 Nov 2021
Dear Miguel We would like to thank you for choosing Maison Albar - Le Monumental Palace and for your kind comments about your stay. We also appreciate your compliments concerning our staff and the hotel in general. We hope to welcome you again soon, for another memorable stay with us. Sincerely, Floris Boyen – General Manager

10/10 Excellent

Renu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in the center. The hotel is luxurious, and everything has been thought about for customer needs. The staff was accommodating and courteous at all t, and we. We had a great stay.
Stayed 3 nights in Sep 2021

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2021

10/10 Excellent

Michel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
Amazing property with a flawless staff. A true 5-star experience. Highly recommended while in Porto.
Stayed 2 nights in Jul 2021
Response from Floris Boyen – General Manager on 30 Aug 2021
Dear Bruno, We would like to thank you for choosing Maison Albar - Le Monumental Palace and for your great comments about your stay. It is very motivating for our team to know that their efforts to please all our guests have been successful. We hope to welcome you again soon, for another memorable stay with us. Sincerely Floris Boyen – General Manager

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Floris Boyen – General Manager on 30 Aug 2021
Dear David, We would like to thank you for choosing Maison Albar - Le Monumental Palace and for your great comments about your stay. It is very motivating for our team to know that their efforts to please all our guests have been successful. We hope to welcome you again soon, for another memorable stay with us. Sincerely, Floris Boyen – General Manager

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2020
Response from GM on 18 Mar 2020
Dear Guest, We would like to thank you for choosing Maison Albar - Le Monumental Palace and for your kind score about your stay. It is very motivating for our team to know that their efforts to please all our guests have been successful. We hope to welcome you again soon, for another memorable stay with us. Sincerely, Floris Boyen – General Manager

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from GM on 18 Mar 2020
Dear Guest, We would like to thank you for choosing Maison Albar - Le Monumental Palace and for your kind score about your stay. It is very motivating for our team to know that their efforts to please all our guests have been successful. We hope to welcome you again soon, for another memorable stay with us. Sincerely, Floris Boyen – General Manager