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Reviews of Hilton Garden Inn Portland/Lake Oswego

3 out of 5
Hilton Garden Inn Portland/Lake Oswego
14850 Kruse Oaks Dr., Lake Oswego, OR

Reviews

8.8

Excellent

Rating 10 - Excellent. 567 out of 1001 reviews" "
Rating 8 - Good. 298 out of 1001 reviews" "
Rating 6 - Okay. 89 out of 1001 reviews" "
Rating 4 - Poor. 32 out of 1001 reviews" "
Rating 2 - Terrible. 15 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brandon

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Sydney on 20 May 2024
Thank you for your feedback, Brandon! We're glad you enjoyed your stay with us & hope to see you again soon!

10/10 Excellent

Joni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for dining & shopping.
Stayed 3 nights in Mar 2024
Response from Sydney on 15 May 2024
Thank you for your feedback, Joni! We're glad you enjoyed your stay with us & hope to see you again soon.

10/10 Excellent

George, Castle Rock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to see and do things in Portland
Stayed 4 nights in May 2024
Response from Sydney on 14 May 2024
Thank you for your feedback, George! We're glad you enjoyed your stay with us & hope to see you again soon.

8/10 Good

Shellie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff was very nice and helpful. I thought it was tacky to have $2 price tags on the bottles water that were next to the coffee maker, and that the fridge wasn't turned on. I loved that the whirlpool was hot and the jets were strong. It's a very small pool, but I was able to enjoy it by myself.
Stayed 2 nights in May 2024
Response from Sydney on 8 May 2024
Thank you for your feedback, Shellie! We're glad you enjoyed your stay with us & hope to see you again soon!

10/10 Excellent

Jill

Stayed 1 night in Apr 2024
Response from Sydney on 15 May 2024
Thank you for your feedback, Jill! We're glad you enjoyed your stay with us & hope to see you again soon.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, safe, comfortable area. Rooms are basic & clean. Will definitely come back.
Stayed 2 nights in Apr 2024
Response from Sydney on 21 Apr 2024
Thank you so much for your feedback, Linda! We're glad you enjoyed your stay with us & we look forward to seeing you again!!

10/10 Excellent

suzanne

Liked: Property conditions & facilities
Loved it
Stayed 3 nights in Apr 2024
Response from Sydney on 21 Apr 2024
Thank you for your feedback, Suzanne! We're so glad you enjoyed your stay with us & hope to see you again soon!!

10/10 Excellent

Patricia

Stayed 1 night in Apr 2024
Response from Sydney on 14 May 2024
Thank you for your feedback, Patricia! We're glad you enjoyed your stay with us & hope to see you again soon.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sydney on 21 Apr 2024
Thank you for your feedback, Derek! We're glad you enjoyed your stay with us & hope to see you again soon!

10/10 Excellent

Jim

Travelled with family, Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff in a clean safe neighborhood.
Stayed 1 night in Apr 2024
Response from Sydney on 19 Apr 2024
Thank you for your feedback, Jim! We're glad you enjoyed your stay with us & hope to see you again soon!

10/10 Excellent

Nichole

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice updated and friendly staff in a very safe area
Stayed 2 nights in Apr 2024
Response from Sydney on 19 Apr 2024
Thank you for your feedback, Nichole! We're so glad you enjoyed your stay with us & hope to see you again soon!

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Up to help a friend with funeral arrangements. I was comfortable, lots of plugs to charge all of my things- plenty of space to spread out (I loved the wipes by the remote!!!). Thanks!
Stayed 3 nights in Apr 2024
Response from Sydney on 11 Apr 2024
Thank you so much for your feedback, Dana! We're glad we could give you a comfortable experience & hope to see you again soon.

10/10 Excellent

Ruthy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Comfortable beds. Nice workout area. Parking $10 was not on the Expedia info.
Stayed 1 night in Mar 2024
Response from Sydney on 4 Apr 2024
Thank you for your feedback, Ruthy! We're glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Jeanie, Nampa

Stayed 1 night in Mar 2024
Response from Sydney on 11 Apr 2024
Thank you for your feedback, Jeanie! We hope to see you again soon!

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 4 nights in Mar 2024
Response from Sydney on 20 Mar 2024
We're glad you enjoyed your stay with us, Claire! We appreciate your feedback & hope to see you again soon!

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean comfortable no frills stay
Stayed 1 night in Mar 2024
Response from Sydney on 18 Mar 2024
Thank you for your feedback, Andrea! We're glad you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Emanuel

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Very convenient
Stayed 1 night in Mar 2024
Response from Sydney on 18 Mar 2024
Thank you for your feedback, Emanuel! We're glad you enjoyed your stay with us & hope to see you again soon!

8/10 Good

Andrew, Grand Prairie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. Beautiful location. Was disappointed breakfast not included. Your web site lists breakfast under amenities so it was surprising it was another $12 for a mediocre buffet—not hot or well cooked. Watery eggs, undercooked sausage, soggy bacon.
Stayed 2 nights in Mar 2024
Response from Sydney on 18 Mar 2024
Thank you for your feedback, Andrew. I'm sorry there was some issues with your stay - we will be looking into this further to give you a better stay in the future!

10/10 Excellent

Kristine Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Mar 2024
Response from Sydney on 11 Mar 2024
Thank you for your feedback, Kristine! We're so glad you enjoyed your stay with us and hope to see you again soon.

8/10 Good

Michael

Stayed 1 night in Mar 2024
Response from Sydney on 30 Mar 2024
Thank you for your feedback, Michael! We hope you to see you again soon.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
This was a clean, comfortable and conveniently-located property with pleasant and helpful personnel.
Stayed 3 nights in Mar 2024
Response from Sydney on 11 Mar 2024
We're so glad you enjoyed your stay with us, Thomas! We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sydney on 4 Mar 2024
Thank you for your feedback, Mark! we're happy that you enjoyed your stay with us & hope to see you again soon.

10/10 Excellent

Doug

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Indoor pool was great
Had an amazing time on a last minute stay. Loved the indoor pool and how quiet it was that evening.
Stayed 1 night in Feb 2024
Response from Sydney on 22 Feb 2024
Thank you for staying with us, Doug! we appreciate your feedback & hope to see you again soon!

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sydney on 19 Feb 2024
We're glad you enjoyed your stay with us, Christine! thank you for your feedback & we hope to see you again soon.

10/10 Excellent

Joanne

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
will stay again!!
Stayed 3 nights in Feb 2024
Response from Sydney on 15 Feb 2024
Thank you for your feedback Joanne! we look forward to your next stay with us!

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Place to Stay
Nice hotel in a lovely area.
Stayed 2 nights in Feb 2024
Response from Sydney on 11 Feb 2024
We're so glad you enjoyed your stay with us, Gina! Your feedback is appreciated and we hope to see you again soon.

8/10 Good

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
Liked that covered parking wa available. Staff was responsive to our needs (more coffee pods) except for the burning smell in the basement. An explanation would have been helpful so we didn't think the building would burn down since it appeared nothing was done about it.
Stayed 3 nights in Feb 2024
Response from Sydney on 10 Feb 2024
Thank you for your feedback, Candace! we do appreciate your time, and will be looking into this further. We do hope you stay with us again as well!

8/10 Good

Kathy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sydney on 10 Feb 2024
Thank you for your feedback, Kathy! we're glad you enjoyed your stay with us & hope you choose to stay with us again.

6/10 Okay

Sara

Liked: Staff & service, property conditions & facilities
Staff were friendly and accommodating. Our server in the restaurant was excellent. Room was lacking. One window was foggy, maybe a leak in the window. The corners of the sink and the drain hole were dirty in the bathroom. A q tip was left under the sink by a previous guest. The faucet in the shower was confusing?only one bar of soap.
Stayed 2 nights in Feb 2024
Response from Sydney on 8 Feb 2024
Thank you for staying with us Sara! I'm very sorry that your room was not up to standard, we hope you choose to stay with us again so we can make this right. We do appreciate your feedback as well.

8/10 Good

Mi-Yung Lisa, Richmond

Travelled with family
Liked: Cleanliness, staff & service
The location is very convenient for jumping on I-5 to get anywhere. The staff members we encountered were friendly and helpful, especially Steve at the front desk and Anne at the grill. Our room was clean, comfortable, and quiet. Unfortunately the refrigerator was lukewarm at best and was barely cold, even after being looked at. Our delicious leftovers had to be abandoned. It also would have been helpful to have instructions for the TV; the guide wouldn’t stop scrolling and we couldn’t select a channel with the remote. But then, we weren’t there to watch TV, so a minor inconvenience. As for the bar and restaurant, they are integrated into the lobby so it was a bit odd to be eating with guests strolling in and out.
Stayed 2 nights in Feb 2024
Response from Sydney on 5 Feb 2024
Thank you for staying with us Lisa! I'm sorry you encountered these issues during your stay, we do appreciate your feedback & hope you choose to stay with us again so we can give you a better experience.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was super happy and comfortable. The front desk staff was so accomodating.
Stayed 1 night in Jan 2024
Response from Sydney on 22 Jan 2024
We're so glad you enjoyed your stay with us Stephanie! we hope to see you again soon.

2/10 Terrible

Jamie

Disliked: Cleanliness, staff & service, property conditions & facilities
The general manager is awful. The customer service is awful. They do not serve you continental anything.
Response from Sydney on 21 Jan 2024
I'm very sorry that you had a bad stay with us. We take your feedback very seriously and will be looking into this further. I hope we have a chance to make this up to you in the near future.

10/10 Excellent

Sherrill

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service in the dining area was so friendly and congenial.
Response from Sydney on 20 Jan 2024
Thank you for your feedback Sherrill! we're glad you enjoyed your stay with us & hope to see you again soon!

2/10 Terrible

Jonathan

Travelled with family
Couldn’t stay due to power outage. Im supposed to be refunded and expect to be refunded as the hotel cancelled the reservation.
Stayed 2 nights in Jan 2024
Response from Sydney on 18 Jan 2024
Hi there Jonathan, I'm very sorry to hear about these issues regarding your stay with us. Please feel free to call us directly if you have any questions that have not been answered yet.

10/10 Excellent

Martha

Stayed 2 nights in Jan 2024
Response from Sydney on 11 Jan 2024
Thank you for your feedback Martha! we hope you choose to stay with us again.

2/10 Terrible

Nick

Business traveller
Why are you charging for parking? It’s a little thing in your mind but a big thing to the guest
Stayed 1 night in Jan 2024
Response from Sydney on 18 Jan 2024
Hi there Nick, I'm very sorry you did not enjoy your stay with us. I have read your feedback and will forward this with our team. We do hope to make this up to you in the future!

10/10 Excellent

Erica

Room was clean, oddly decorated with one of two art pieces about a 1/3 hidden by the tv and the shower curtain was pretty ratty. I’m always disappointed by having to pay for breakfast these days and we also had to pay for parking each night. The pool and hot tub were clean. We had comfortable pillows and bedding.
Stayed 2 nights in Jan 2024
Response from Sydney on 11 Jan 2024
Thank you for staying with us Erica! we do appreciate your feedback and hope you choose to stay with us again.

10/10 Excellent

Joe and Lynnette

Stayed 1 night in Dec 2023
Response from Sydney on 11 Jan 2024
Thank you for your feedback! We hope you two choose to stay with us again!

10/10 Excellent

Karinda, Sisters

Stayed 2 nights in Dec 2023
Response from Sydney on 30 Dec 2023
Thank you for your feedback Karinda! we hope you choose to stay with us again!

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the food and the food service.
Stayed 1 night in Dec 2023
Response from Sydney on 28 Dec 2023
Thank you for your feedback George! we're glad you enjoyed your stay with us & hope you choose to stay with us again.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
High-quality room features (bed, desk, temperature control, shower, etc.) and fine service.
Stayed 4 nights in Dec 2023
Response from Sydney on 1 Feb 2024
Thank you for staying with us Benjamin! we appreciate your feedback & hope to see you again soon!

10/10 Excellent

LARRY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and consistent
Stayed 1 night in Dec 2023
Response from Sydney on 28 Dec 2023
Thank you so much for your feedback Larry! we are so glad you enjoyed your stay with us.

10/10 Excellent

Manon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sydney on 28 Dec 2023
Thank you so much for your feedback Manon! we're so glad you enjoyed your stay with us.

10/10 Excellent

Heather

Stayed 1 night in Dec 2023
Response from Sydney on 18 Jan 2024
Thank you for your feedback Heather! we're glad you enjoyed your stay with us & hope to see you again soon!

10/10 Excellent

Amber

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable clean and conveniently located
Stayed 1 night in Dec 2023
Response from Sydney on 21 Dec 2023
Thank you for your feedback Amber! we hope you choose to stay with us again.

6/10 Okay

Lynda

Stayed 1 night in Nov 2023
Response from Sydney on 15 Dec 2023
Thank you for your feedback, Lynda. We're sorry your stay was anything less than great, but we hope you choose to stay with us again so we can make it up to you in the future!

10/10 Excellent

Hitesh, Somerset

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property, great service and staff.
Stayed 1 night in Nov 2023
Response from Sydney on 10 Dec 2023
Thank you so much for your feedback, we hope you choose to stay with us again!

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Fun weekend near Portland. The hotel was convenient, clean, comfortable and the service was nice. No complaints.
Stayed 2 nights in Dec 2023
Response from Sydney on 7 Dec 2023
Thank you for your feedback Gina! we're glad you enjoyed your stay with us, and hope you choose to do so again.

8/10 Good

John

Stayed 4 nights in Nov 2023
Response from Sydney on 28 Dec 2023
Thank you for your feedback John! we hope you choose to stay with us again.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Nov 2023
Response from Sydney on 30 Nov 2023
Thank you for your feedback Erin! we're so glad you enjoyed your stay with us - and hope you choose to stay again!