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Reviews of Hampton Inn Portland Downtown - Waterfront

2.5 out of 5
Hampton Inn Portland Downtown - Waterfront
209 Fore St, Portland, ME

Reviews

8.8

Excellent

Rating 10 - Excellent. 600 out of 1001 reviews" "
Rating 8 - Good. 265 out of 1001 reviews" "
Rating 6 - Okay. 84 out of 1001 reviews" "
Rating 4 - Poor. 30 out of 1001 reviews" "
Rating 2 - Terrible. 22 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Mary, Peabody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet parking was $35 per day and right next door there was $20 per day parking. Wish we had known. Also no lounge on site to get a drink at night.
Stayed 3 nights in May 2024
Response from General Manager on 19 May 2024
Thank you for sharing your feedback with us.

10/10 Excellent

MARY ANN, DUNMORE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The prroperty was great and the saff was terrific. I am allergic to feather pillows and they made sure to bring non feather pillows to my room immediately. We went out to dinner and walked around the town and felt perfectly safe.
Stayed 1 night in May 2024
Response from General Manager on 23 May 2024
Thank you for sharing your feedback with us. I am so glad to hear you enjoyed your stay.

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel at a great location. Parking too expensive!
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Thank you for sharing your feedback with us.

10/10 Excellent

kim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Thank you for sharing your feedback with us.

8/10 Good

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located for the restaurants and shops on the waterfront. Friendly and helpful staff. Only complaint was the bathroom shower which was not adjustable and the spray went over my head.
Stayed 3 nights in May 2024
Response from General Manager on 6 May 2024
Thank you for sharing your feedback with us. I am so glad to hear you enjoyed your stay and I will be sure to have our Maintenance Department look into the shower.

8/10 Good

Anthony

Stayed 2 nights in Mar 2024
Response from General Manager on 3 May 2024
Thank you for sharing your feedback with us. I am glad to hear you enjoyed your stay.

10/10 Excellent

AJ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on 3 May 2024
Thank you for sharing your feedback with us.

10/10 Excellent

Amy

Travelled with family and small children, Travelled with pets
Great location and nice hotel. We wanted a place with a pool and one that was pet friendly and good for families. This was all that. The pool water was too cold and that was the only negative.
Stayed 1 night in Apr 2024
Response from General Manager on 18 Apr 2024
Thank you for sharing your feedback with us. I am so glad to hear you enjoyed your stay.

6/10 Okay

kunie

Liked: Cleanliness
Disliked: Amenities
The hotel is in very good location. It has the basic amenities. I believe it is over priced though.
Stayed 1 night in Apr 2024
Response from General Manager on 14 Apr 2024
Thank you for sharing your feedback. I am sorry you felt the hotel over priced.

10/10 Excellent

colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the waterfront.
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Thank you for sharing your feedback with us.

4/10 Poor

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We were shocked to find out the only onsite parking was valet for $35 per night! We were told to park on the street but the car could be towed!! Nothing about the parking was in their website so we found this unacceptable. Especially after a long day driving to get this messagemeans we will not go to this property again
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Thank you for sharing your feedback with us. Expedia clearly lists our valet fee on the main booking page so I apologize the parking fee was a surprise to you. I hope you otherwise enjoyed your stay.

8/10 Good

Michael D

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room, good breakfast
Stayed 2 nights in Apr 2024
Response from General Manager on 7 Apr 2024
Thank you for sharing your feedback with us.

10/10 Excellent

Lawrence, Oswego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Comfortable, nice people. Great location in downtown Portland. Wasn't thrilled that valet is the only parking available.
Stayed 1 night in Mar 2024
Response from General Manager on 30 Mar 2024
Thank you for sharing your feedback with us. I am glad to hear you enjoyed your stay.

10/10 Excellent

Angela, Roxbury

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 31 Mar 2024
Thank you for sharing your feedback with us. We are so glad you enjoyed your stay.

10/10 Excellent

Brandon

Stayed 3 nights in Mar 2024
Response from General Manager on 14 Apr 2024
Thank you for sharing your feedback with us.

10/10 Excellent

Mary Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to Daniel, at the front desk, for the wonderful service and great attitude.
Stayed 1 night in Mar 2024
Response from General Manager on 23 Mar 2024
Thank you for sharing your feedback with us. I am happy to hear you enjoyed your stay and thank you for your kind words about Daniel. We hope you come back and visit us again soon.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 24 Mar 2024
Thank you for sharing your feedback with us.

10/10 Excellent

DK

Stayed 2 nights in Mar 2024
Response from General Manager on 7 Apr 2024
Thank you for sharing your feedback with us. I am so glad to hear that you enjoyed your stay.

6/10 Okay

Josie

Stayed 4 nights in Mar 2024
Response from General Manager on 5 Apr 2024
Thank you for sharing your feedback with us. I hope that you enjoyed your stay.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, amenities
Quiet, close to everything, clean
Stayed 1 night in Mar 2024
Response from General Manager on 15 Mar 2024
Thank you for providing your feedback to us.

8/10 Good

Emmett, Burbank

Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
Thank you for sharing your feedback with us.

8/10 Good

Peter

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely situated downtown. Breakfast was poor and served on paper plates.
Stayed 1 night in Mar 2024
Response from General Manager on 23 Mar 2024
Thank you for sharing your feedback.

10/10 Excellent

whitney

Liked: Staff & service, property conditions & facilities
Lovely stay and breakfast
Stayed 1 night in Mar 2024
Response from General Manager on 4 Mar 2024
Thank you for sharing your feedback with us. We are glad to hear you enjoyed your stay and our breakfast.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience and great services
Stayed 2 nights in Feb 2024
Response from General Manager on 26 Feb 2024
Thank you for taking the time to share your feedback with us. We are glad to hear you enjoyed your stay and hope you come back and visit us again in the future.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable and staff were helpful
Stayed 2 nights in Feb 2024
Response from General Manager on 25 Feb 2024
Thank you for sharing your feedback with us. I am glad to hear you enjoyed your stay.

10/10 Excellent

William, Franklin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient. Desk clerk suggested fabulous restaurant for dinner.
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Thank you for sharing your feedback with us. I'm glad to hear you enjoyed your stay and hope you come back and visit us again in the future.

10/10 Excellent

colleen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the Hampton Inn. The rooms were very clean and spacious for a family of four. The pool was a hit with our two young children. We enjoyed the complementary breakfast, it had all our favorites. The hotel staff were very friendly and attentive. The location was perfect, very close to many delicious restaurants and shopping. Overall, I highly recommend for families traveling with children. We’re looking forward to our next trip to Portland and stay at the Hampton Inn.
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Thank you for sharing your feedback with us and for your kind words about our staff. I am so glad to hear you enjoyed the stay and we look forward to hosting you the next time you visit Portland.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from General Manager on 19 Feb 2024
Thank you for sharing your feedback with us. I am happy to hear that you enjoyed your stay with us and hope you come back and visit us again in the future.

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a long wait at the front desk checking in. The woman at the front desk was very efficient and extremely pleasant. Just a long wait as many people were checking in at once. The line was long
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Thank you for sharing your feedback with us. I am sorry the check in wait time was so long. I am glad to hear the desk agent took care of you once the line quieted down and we hope you enjoyed the rest of your stay.

8/10 Good

Lori

Stayed 1 night in Feb 2024
Response from General Manager on 23 Mar 2024
Thank you for sharing your feedback.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hampton Inn is affordable, basic accommodation. WiFi was not easy to access and the additional $35 parking fee was not expected.
Stayed 1 night in Feb 2024
Response from General Manager on 18 Feb 2024
Thank you for sharing your feedback with us.

10/10 Excellent

ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From the valet when we pulled in,to the valet when we left everyone was pleasant and helpful. Can't wait to stay there again.
Stayed 1 night in Feb 2024
Response from General Manager on 18 Feb 2024
Thank you for sharing your feedback with us. I am happy to hear you enjoyed your stay and can't wait to host you again in the future.

8/10 Good

Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good, staff very helpful. Weather stripping on main door hanging off the door.
Stayed 1 night in Feb 2024
Response from General Manager on 16 Feb 2024
Thank you for sharing your feedback with us. I will be sure to let maintenance know so we can have that fixed.

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 1 night in Feb 2024
Response from General Manager on 11 Feb 2024
Thank you for sharing your feedback with us. We are glad to hear you enjoyed your stay.

10/10 Excellent

Audrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Lots of restaurants in the area. Very walkable, safe area.
Stayed 1 night in Feb 2024
Response from General Manager on 10 Feb 2024
Thank you for sharing your feedback. We are so glad to hear you enjoyed your stay

8/10 Good

Thomas

Liked: Property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from General Manager on 10 Feb 2024
Thank you for sharing your feedback with us

6/10 Okay

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Within walking distance of many different places to eat. The hotel was nice. Booking through Expedia was not a good experience. We thought we were getting a top floor suite, ocean view. When we checked it, the front desk said we were on the second floor and as soon as I stated that we booked an ocean view, she gave us a ocean view, but not a king bed suite. Disappointed with Expedia.
Stayed 1 night in Feb 2024
Response from General Manager on 3 Feb 2024
Thank you for sharing your feedback. I am sorry to hear your booking experience was not a better one. I do hope you will come back and visit us again in the future.

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a lovely hotel, the only problem we had was they didn’t notify us that the valet parking was $35 and you had to use it, if you wanted to park on the property
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Thank you for sharing your feedback. I am glad to hear you enjoyed your stay. Our parking information and fee are both posted on Expedia so I am sorry that it was not clear. I hope you come back and visit us again in the future.

6/10 Okay

Guillermo

Stayed 1 night in Jan 2024
Response from General Manager on 31 Jan 2024
Thank you for sharing your feedback with us. I am sorry to hear your stay was not a better one. I hope you will come back and visit us again in the future.

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the old port and all kinds of shops and restaurants
Stayed 1 night in Jan 2024
Response from General Manager on 26 Jan 2024
Thank you for taking the time to share your feedback with us. I am so glad to hear that you enjoyed your stay.

10/10 Excellent

Kerry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maine in the winter is beautiful! My girlfriends and I had a weekend getaway and we love staying in Portland at the Hampton Inn Waterfront!
Stayed 1 night in Jan 2024
Response from General Manager on 26 Jan 2024
Thank you for taking the time to share your feedback with us. I am so happy to hear you enjoyed your stay and the winter wonderland that is Portland Maine. We look forward to hosting you again soon.

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Thank you for sharing your feedback with us.

8/10 Good

Lise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 24 Jan 2024
Thank you for sharing your feedback with us. We hope you enjoyed your stay.

10/10 Excellent

Ron

Stayed 1 night in Jan 2024
Response from General Manager on 24 Jan 2024
Thank you for sharing your feedback with us. I am so glad to hear you enjoyed your stay and hope you come back and visit us again in the future.

10/10 Excellent

Andres

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Valet was convenient, there is a late open Bar & Restaurant which was superb, the room was spacious and all the Hotel was well taken care of. The staff was the best part! friendly and approachable.
Response from General Manager on 23 Jan 2024
Thank you for sharing your feedback with us and for your kind words about the hotel and the staff. We hope you will come back and visit us again in the future.

2/10 Terrible

Bonnie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing stay
Very disappointing! We usually choose Hampton inn but Portland Hampton Inn was not at all what we expected. Homeless people passed out in lobby, shower not turn on stuck, breakfast nothing great, valet left my car on for 20 min unattended I only knew got an alert on my phone we come to Portland often will not choose Hampton inn again
Stayed 1 night in Jan 2024
Response from General Manager on 22 Jan 2024
Thank you for sharing your feedback. I am sorry to hear your stay with us was not a better one. I will be sure to share your feedback with our team so we can make changes moving forward.

10/10 Excellent

PATRICIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from General Manager on 22 Jan 2024
Thank you for sharing your feedback with us.

10/10 Excellent

Anthony

Stayed 4 nights in Jan 2024
Response from General Manager on 22 Jan 2024
Thank you for sharing your feedback with us. I am so glad to hear you enjoyed your stay.

10/10 Excellent

Shalon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 21 Jan 2024
Thank you for sharing your feedback with us.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 21 Jan 2024
Thank you for sharing your feedback.