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Reviews of Budget Inn Gladstone By OYO - Portland/Clackamas

2.5 out of 5
Budget Inn Gladstone By OYO - Portland/Clackamas
19240 SE McLoughlin Blvd., Gladstone, OR

Reviews

5.8
Rating 10 - Excellent. 28 out of 173 reviews" "
Rating 8 - Good. 29 out of 173 reviews" "
Rating 6 - Okay. 47 out of 173 reviews" "
Rating 4 - Poor. 31 out of 173 reviews" "
Rating 2 - Terrible. 38 out of 173 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

4.4/10

Amenities

5.6/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

8/10 Good

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for the price - nice proprietors. We always stay here when we visit grandkids.
Stayed 6 nights in Apr 2024
Response from Ammy on 6 May 2024
We appreciate your positive rating, Catherine! We take pride in providing our guests with a great experience. Regards, Tim.

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
sketchy place, sketchy residents smoking cigarettes and perpetually watching me in the parking lot.at all times of day. i walked around barefoot in the AM briefly and noticed my feet were black with dirt when i got into the shower. Loud room. uncomfortable bed. One handicap packing space was taken up by the not handicapped owners broken down car. This pace had it all - not in a good way.
Stayed 2 nights in Mar 2024

2/10 Terrible

Diana

Stayed 2 nights in Apr 2024

10/10 Excellent

Luke

Stayed 7 nights in Apr 2024

4/10 Poor

Jacob

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Ammy on 8 May 2024
Hi, Jacob! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah

6/10 Okay

Jimmie

Disliked: Cleanliness, property conditions & facilities
The property is in need of TLC. It did have a full Kitchen which was pretty nice. The bed frame was broken but was repaired quickly. Temperature control was fine. The shower/tub allowed shower water to go on the bathroom floor. I was advised that there are upgrades coming.
Stayed 4 nights in Apr 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The shower needed updating. Otherwise it was OK
Stayed 1 night in Mar 2024
Response from Ammy on 8 May 2024
Hi, Robert! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, amenities
Front desk was terrible
Stayed 1 night in Jan 2024
Response from a on 8 May 2024
Hi, Ryan! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Their biscuits and gravy at breakfast is awesome.
Stayed 3 nights in Mar 2024
Response from Ammy on 8 May 2024
Hi, Martin! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

2/10 Terrible

Katie

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude kicked us out tried to charge me 200$ for a pet deposit
Response from Ammy on 8 May 2024
Apologies for the problems you had faced, Katie! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

2/10 Terrible

Jasper

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty and scary. An all around bad experience.
Response from Ammy on 8 May 2024
Hi, Jasper! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim

10/10 Excellent

Hilda

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Lisa on 5 May 2024
Thanks for rating us superbly, Hilda! Glad to know that you loved our services :) Regards, Lisa

2/10 Terrible

Margot

Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Lisa on 5 May 2024
Hi, Margot! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa

6/10 Okay

Catherine

Travelled with partner
Liked: Cleanliness, staff & service
It was good for the price.
Stayed 7 nights in Dec 2023

6/10 Okay

Laynie

Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Ammy on 4 May 2024
Hi, Laynie! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

2/10 Terrible

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

2/10 Terrible

Danielle

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Supposed to be non smoking but the room smelled like it had been smoked in. Didn’t feel safe. They wouldn’t refund me. I ended up going somewhere else anyway.
Stayed 1 night in Nov 2023

8/10 Good

Douglas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice reasonable place
Room was up to date and clean. If I had to change anything, it would be to get real coffee creamer not powder.
Stayed 1 night in Oct 2023
Response from Ammy on 6 May 2024
Hi, Douglas! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

2/10 Terrible

Kelsey

Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and Rundown
Unbelievably dirty and run down.
Stayed 4 nights in Oct 2023
Response from Ammy on 6 May 2024
Apologies for the problems you had faced, Douglas! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

6/10 Okay

Brian

Stayed 1 night in Oct 2023
Response from Ammy on 4 May 2024
Hi, Brian! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Pamela

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The smell of the room knocked us out and we said we couldnt stay. The staff was rude. The furniture was broken and old. Didnt get our money back but left. Will never stay at a Budget Inn OYO again.
Stayed 1 night in Sep 2023
Response from Ava on 17 Oct 2023
Hi, Pamela! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Ava

6/10 Okay

Julie

Business traveller
Disliked: Staff & service
Stayed 7 nights in Aug 2023
Response from Dewi on 12 Sept 2023
Hey, Julie! Thank you so much for rating us positively. As per the feedback, we can see that you are not completely satisfied with our services, we have notified the concern with our significant team to ensure a comfortable stay in the future. Regards, Dewi

10/10 Excellent

Eahvauta

Liked: Cleanliness, staff & service, property conditions & facilities
Cool room
Stayed 1 night in Aug 2023
Response from Ava on 12 Sept 2023
Thank you for the wonderful comment, Eahvauta! Delighted to know you liked our services. Hope to welcome you again soon. Regards, Ava

4/10 Poor

Nancy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty. No coffee in room Or continental breakfast
Stayed 1 night in Aug 2023
Response from Joey on 12 Sept 2023
Hi, Nancy! We are terribly sorry for the unpleasant experience you had with us. Thanks for notifying this issue, and be assured we will be taking this up and rectifying it at the earliest. Have a nice day ahead! Regards, Joey

2/10 Terrible

Charlotte

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dont stay
Stayed 1 night in Aug 2023
Response from Ava on 13 Sept 2023
Hi, Charlotte! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

6/10 Okay

Nancy

Older building but clean and comfortable.
Stayed 4 nights in Aug 2023
Response from Barbara on 12 Sept 2023
Hi, Nancy! Thank you for rating us and for the valuable feedback. We have forwarded the matter to our relevant team for ensuring your future stays are up to the mark. Regards, Barbara

8/10 Good

Nicole

Travelled with family, Travelled with family and small children
Property was dated but clean and functional . Staff was amazing !! I will be staying there again
Stayed 4 nights in Aug 2023
Response from Ava on 13 Sept 2023
Hey Nicole! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Ava

6/10 Okay

Franz

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and quite.
Stayed 1 night in Jul 2023
Response from Maria on 12 Sept 2023
Thank you so much for the positive rating, Franz! Thank you for sharing this with us, we have duly noted your feedback, and we will strive for a better experience in the future. Regards, Maria

10/10 Excellent

Sandra

Stayed 1 night in Jul 2023

8/10 Good

mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay
It was good. Kathy the prop mgr was helpful, kind, polite and caring. She took care of us. Ty kathy.
Stayed 5 nights in Jul 2023
Response from Ava on 12 Sept 2023
Thanks for your kind and lovely words, Mohamed! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Ava

4/10 Poor

Rosaura

Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from Ammy on 29 Jul 2023
Hi, Rosaura! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

8/10 Good

Gloria

Liked: Staff & service, property conditions & facilities
Staff was friendly and helpful. Floors were not clean.
Stayed 5 nights in Jul 2023
Response from Ammy on 29 Jul 2023
Hi, Gloria! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

2/10 Terrible

ANDREW

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place is trash. Could not find reservation. Still charged me after going somewhere else
Stayed 2 nights in Jul 2023
Response from Ammy on 22 Jul 2023
Hi, Andrew! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Jeremy

Disliked: Cleanliness, property conditions & facilities, room comfort
Oooh - NOT GOOD!
The ONLY thing that was ok about this place is the nice lady at the front desk. She tried to be very accommodating - but... They DON'T accept pets, even though that's why we reserved there, but that's okay, because I don't even think pets should stay there!
Stayed 1 night in Jul 2023
Response from Ammy on 29 Jul 2023
Apologies for the problems you had faced, Jeremy! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 Terrible

Mikayla

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will never stay there ever again. It’s was so bad
Stayed 3 nights in Jul 2023
Response from Ammy on 16 Jul 2023
Hi, Mikayla! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Kristina

Stayed 1 night in Jul 2023
Response from Barbara on 12 Sept 2023
Hi, Kristina! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

6/10 Okay

Kevin

Liked: Cleanliness, staff & service
Bath tub very slippery needs some kind of traction.
Stayed 1 night in Jul 2023
Response from Eva on 10 Jul 2023
We are extremely sorry to know this, Kevin! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Eva

2/10 Terrible

Justin

Disliked: Cleanliness
Stayed 1 night in Jun 2023
Response from Barbara on 5 Jul 2023
Hello, Justin! We are sorry for the trouble caused. Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards, Barbara

6/10 Okay

Cody

Stayed 1 night in Jun 2023
Response from Ammy on 29 Jul 2023
Hi, Cody! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

6/10 Okay

Darrell

Stayed 2 nights in Jun 2023
Response from Eva on 10 Jul 2023
Hi, Darrell! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Eva

10/10 Excellent

Ramona

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was priced high until I got on the app way better deal room was clean
Stayed 1 night in Jun 2023
Response from Ava on 21 Jun 2023
Hey, Ramona! Your review made our day. Reviews like yours are what keeps us going the extra mile to serve better in the future. Regards, Ava

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect in jam
Exactly what I needed for an extended stay for a family emergency! Room was clean, comfortable, and shower was hot!
Stayed 9 nights in May 2023
Response from Ava on 21 Jun 2023
Heartfelt gratitude for sharing this, Guest! This brings more responsibilities on our shoulder to ensure your future visit is nothing less than amazing. Keep this love coming :) Regards, Ava

2/10 Terrible

Nathaniel

Disliked: Cleanliness, staff & service, property conditions & facilities
There were people openly shooting up in the parking lot. Front desk staff was completely unhelpful with single man screaming at us through wall of the next room. Called front desk multiple times asking for new room or for them to confront man screaming, front desk refused. I would never stay here again. There was dried blood stains on the wall as well. Rude, ogre-ish staff, horrible hotel, this was the worst experience I've ever had at a hotel
Stayed 4 nights in May 2023
Response from Ava on 21 Jun 2023
Hi, Nathaniel! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Ava

10/10 Excellent

Roxana

Liked: Cleanliness, staff & service, property conditions & facilities
book last week. everything was fine. I recommend it.
Stayed 1 night in May 2023
Response from Ava on 21 Jun 2023
Pleased to hear your kind words of appreciation, Roxana! We will try our best to never fail in amazing you every time. Regards, Ava

6/10 Okay

William

Stayed 1 night in May 2023
Response from Ava on 21 Jun 2023
Hi, William! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good cheap hotel room
Stayed 1 night in Apr 2023
Response from Ava on 21 Jun 2023
Great to hear this, Guest! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ava

2/10 Terrible

Nancy, Arkansas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not stay there on advice of family.
After the debacle we encountered @Thrifty Car Rental, we had to had to listen to them. We will NEVER do a package deal again.

6/10 Okay

Donald R.

Liked: Cleanliness, staff & service, room comfort
just a business trip
It was just a quick business trip on my own. Not a family affair.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Hotel was very dirty and not kept up and people were living there full time and had all there kids running around and toys and bikes everywhere. Would NOT recommend staying here