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Reviews of Broadway Inn by OYO Portland Downtown

2 out of 5
Broadway Inn by OYO Portland Downtown
305 N Broadway St, Portland, OR

Reviews

6.0
Rating 10 - Excellent. 42 out of 369 reviews" "
Rating 8 - Good. 94 out of 369 reviews" "
Rating 6 - Okay. 111 out of 369 reviews" "
Rating 4 - Poor. 61 out of 369 reviews" "
Rating 2 - Terrible. 61 out of 369 reviews" "

6.6/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

5.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

4/10 Poor

Todd, Edmonds

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hair on the wall in the bathroom. Burn hole in the comforter. Had to stand outside in the rain at 8:20 pm to check in.
Stayed 1 night in May 2024

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Danielle

Business traveller
Disliked: Amenities, property conditions & facilities
Old and creepy
Stayed 1 night in Apr 2024

2/10 Terrible

Jordan

Disliked: Cleanliness, staff & service, property conditions & facilities
Difficult to work with
Stayed 1 night in Apr 2024

6/10 Okay

Ronald

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Erika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great and affordable option to stay in Portland. Super convenience if you go to an event at Moda Center.
Stayed 2 nights in Mar 2024
Response from Ammy on 8 May 2024
Thanks for the positive rating, Erika! Hope to welcome you again soon. Regards, Noah

8/10 Good

Branden

Liked: Staff & service
Not bad for a cheap motel owners were nice
Stayed 1 night in Feb 2024
Response from Ammy on 8 May 2024
Hi, Branden! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Noah

8/10 Good

Stephen

Stayed 11 nights in Feb 2024
Response from A on 8 May 2024
Thanks for the positive rating, Stephen! Hope to welcome you again soon. Regards, Noah.

2/10 Terrible

Danny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
Room was gross dusty and un clean we will never stay there again ive been sick since our stay
Stayed 1 night in Feb 2024
Response from Lisa on 2 May 2024
Apologies for the inconvenience caused, Danny! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Lisa

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Felt like camping
There is an added fee to park. We were given an extended check-out (only 30 minutes after regular check-out) and yet they called the room to ensure we were out by regular check-out. This disrupted rest. The room had dust on each outlet and the walls had damage to it. Bed was as firm as plywood. Not the best experience.
Stayed 1 night in Feb 2024
Response from Lisa on 2 May 2024
Sorry for the trouble caused, Guest! Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Lisa

4/10 Poor

Casey

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a cheap motel, and that really shows in the room. However, it’s a block away from the Moda Center which is awesome. So there’s that.
Response from Lisa on 2 May 2024
Hi, Casey! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Lisa

2/10 Terrible

Serena, TURNER

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We paid for our room through Expedia and upon check in,front desk told us there was a $50 deposit. They charged us $120 and refuse to give us a refund. They checked us in under the wrong name and ran my card for a strangers room. I've been through in person, called the headquarters and still no help. They are liars and thieves and play dumb so they don't have to help you
Stayed 1 night in Jan 2024
Response from Lisa on 2 May 2024
Sorry for the unpleasant experience you had with us, Serena! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Lisa

4/10 Poor

Lindsey, Richland

Liked: Staff & service
Disliked: Amenities
I'm writing this as 3:45 am because there is someone yelling in the parking lot and some sort of alarm(?) is going off. I would get my things and leave the property and sleep in my car, but the person sounds like they are right outside my room. You get what you pay for!
Stayed 1 night in Feb 2024
Response from Lisa on 2 May 2024
We are sorry to hear about your experience, Lindsey! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Lisa

6/10 Okay

Mark

Disliked: Amenities, property conditions & facilities
The manager was helpful. But the property is old and worn. Sketchy people abound.
Stayed 2 nights in Jan 2024
Response from Lisa on 2 May 2024
Hi, Mark! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Lisa

2/10 Terrible

carol, Aiken

Disliked: Cleanliness, staff & service, property conditions & facilities
I could not get into the parking lot. It was to icy. I tryed to call there customer service number and could not get any help.
Stayed 3 nights in Jan 2024
Response from Lisa on 2 May 2024
We are sorry for the inconvenience, Carol! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Lisa

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was perfect for the night, we booked to go to a concert at the Veterans Memorial Coliseum. Only downfall was a $10 parking fee that I was unaware of, some new installed fee. Besides that for the quick night stay, it was ok.
Stayed 1 night in Nov 2023
Response from Noah on 9 Dec 2023
Hi, Jose! Thanks a lot for staying with us and for the positive feedback. Looking forward to giving an amazing experience on your stay. Regards, Noah

6/10 Okay

Maria

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Tim on 9 Dec 2023
Hi, Maria! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Tim

6/10 Okay

Verified traveller

Travelled with family
Great deal!!!
Amazing location for any event at the moda centre. Super close. Walking distance is 8 minutes. Parking is only $10 extra. But event parking for moda is $40 and the parade is only across the street!! Super bargain. It’s not fancy, but it’s a great deal considering what going to a game or event costs and you just need a place to sleep. Right off the highway too but you don’t hear the traffic. Walls a bit thin and you might hear a noisy neighbour if they come back from the after party but that’s nothing to worry about.
Stayed 1 night in Nov 2023
Response from Barbara on 9 Dec 2023
Sorry for the inconvenience, Hi! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Barbara

6/10 Okay

Sandra

Travelled with group
Simple and affordable
Simple and close to the Moda Center. Friends gathering for a concert. Served it’s purpose and was affordable.
Stayed 1 night in Nov 2023

6/10 Okay

Luke

Liked: Cleanliness, staff & service
The bed was mighty comfortable, but the heater barely worked. In Portland winter weather, a heater is necessary. The bathroom light only sometimes worked. Other than that, the hotel room was marginally satisfactory.
Stayed 2 nights in Nov 2023

8/10 Good

Cesar

Liked: Property conditions & facilities
I like it because is it close to moda center
Stayed 1 night in Oct 2023

2/10 Terrible

Alex

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The mattress itself is comfortable but when I pulled back the sheets to check it it was completely stained and they were mats to cover up the stains
Stayed 1 night in Oct 2023

4/10 Poor

Raymond, Middleton

Disliked: Property conditions & facilities
Easy to go to the venues that you need to go to you
Stayed 1 night in Oct 2023

10/10 Excellent

cesar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best spot for concerts
Stayed 1 night in Oct 2023

6/10 Okay

Karim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
How can a hotel in 2023 not have a microwave???
Stayed 4 nights in Oct 2023

4/10 Poor

Melvin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Caution
The Hotel was very nasty, frig did not work, sink is broke, dirty tub.
Stayed 2 nights in Oct 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
Worth the $$ for the stay!
From check in to leaving it was a great experience!!
Stayed 1 night in Sep 2023

10/10 Excellent

Bella

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind family and very clean room!
Stayed 1 night in Aug 2023

2/10 Terrible

JASON

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Amberleigh

Stayed 2 nights in Aug 2023

2/10 Terrible

Fernando

Stayed 1 night in Aug 2023

6/10 Okay

Stefan

Business traveller
I am still expecting my receipt for parking $90 and I need it ASAP Stefan Dimitrov 10-19 August
Stayed 9 nights in Aug 2023

2/10 Terrible

Ziska

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not recommend
Terrible customer service, they were rude. I couldn’t understand them because they hardly spoke any English.
Stayed 1 night in Aug 2023

6/10 Okay

Francisco

Liked: Staff & service
Okay
Stayed 1 night in Aug 2023

6/10 Okay

Toby

Liked: Cleanliness, staff & service
This property is close to the convention center. The staff is very nice, but the beds are hard and lumpy.
Stayed 2 nights in Jul 2023

8/10 Good

Gary

Was rather outdated, no ice machine but very clean and nice sized rooms
Stayed 11 nights in Jul 2023

2/10 Terrible

Jose Omar Martínez

Disliked: Cleanliness, staff & service, property conditions & facilities
Very smelly, very run down .
Stayed 2 nights in Jul 2023

10/10 Excellent

Brandon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room friendly staff
Stayed 2 nights in Jul 2023

2/10 Terrible

Jared

Stayed 1 night in Jul 2023

8/10 Good

Jaurigui

Stayed 2 nights in Jul 2023

4/10 Poor

Verified traveller

Liked: Room comfort
Nice people but stay away.
The office staff only worked through the night window, regardless the time of day. Motel looked run down. Cracks inside on the walls. My 1st room, the AC didn't work. I left, they said they fixed it. They did not. They did switch my room after I asked them to. The AC worked great but the shower did not work as well as the other room.
Stayed 2 nights in Jul 2023

6/10 Okay

Benjamin, Great Falls

Travelled with partner
Liked: Cleanliness
Bathtub was plugged up, extra fees and deposit required on arrival. Checking in was not pleasant, staying the night was okay. Couldn't really shower, though.
Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveller

Travelled with partner, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
It was advertised as free parking but when I got there I had to pay $15.
Stayed 1 night in Apr 2021

8/10 Good

Trever

Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owners are very kind and accomedating. My room was a Standard King- Smoking room, yet it smelled fresh and was very clean. I eould definetly recommend this stay.
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
This place is a dump. It's definitely not family friendly to.
Stayed 3 nights in Mar 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
$10 for lame parking and stuff was not accommodating at all. Rude and a lot of petty rules
Stayed 1 night in Feb 2021

6/10 Okay

James W

Stayed 2 nights in Feb 2021