Pillow-top beds, blackout curtains, iron/ironing board, rollaway beds
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Reviews of Best Western Wilsonville Inn & Suites

2.5 out of 5
Best Western Wilsonville Inn & Suites
29769 SW Boones Ferry Road, Wilsonville, OR

Reviews

8.2

Very good

Rating 10 - Excellent. 463 out of 1004 reviews" "
Rating 8 - Good. 312 out of 1004 reviews" "
Rating 6 - Okay. 137 out of 1004 reviews" "
Rating 4 - Poor. 43 out of 1004 reviews" "
Rating 2 - Terrible. 49 out of 1004 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Edgard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly
Stayed 1 night in May 2024
Response from Laura Gomez on 6 May 2024
Thank you for taking time to give us a review!

10/10 Excellent

gregory

Liked: Staff & service, amenities, property conditions & facilities
Wilsonville west side, two restaurant/bars right across the street, another great restaurant two blocks away. Easy freeway access. Only downside was I couldn’t find any USB plugins…so bring an adaptor. Awesomely comfy and the breakfast was really good.
Stayed 1 night in Apr 2024
Response from Laura Gomez on 1 May 2024
Thank You for taking the time to give us a review we appreciate the feedback!

6/10 Okay

Shannon

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Laura Gomez on 1 May 2024
Thank You for taking the time to give us a review!

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is difficult if you have a larger vehicle such as extended cab pickup
Stayed 1 night in Apr 2024
Response from Virginia on 28 Apr 2024
Thank you for taking the time to respond. We appreciate the 4 out of 5 rating. We realize our parking can be a bit tight at times. We hope to see you again soon!

10/10 Excellent

Shane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful.
Stayed 2 nights in Apr 2024
Response from Virginia on 27 Apr 2024
Thank you for taking the time to respond. We are so happy that you enjoyed your stay.

10/10 Excellent

Kasandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was great, fast checkin
Stayed 1 night in Apr 2024
Response from Laura Gomez on 24 Apr 2024
Thank you for taking the time to give us a review, we appreciate all the feedback and we are glad our front desk staff is doing a great job and providing a good service.

10/10 Excellent

Gerardo

It was great, clean and comfortable.
Stayed 1 night in Apr 2024
Response from Karla on 23 Apr 2024
Thank you for your feedback it is greatly appreciated.

10/10 Excellent

Heather

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very nice place to stay. My family enjoyed the clean pool and spa.
Stayed 1 night in Apr 2024
Response from Laura Gomez on 18 Apr 2024
Thank you for taking the time to give us a review we are glad to see that your stay with us was a great experience. We hope to see you guys again soon!

2/10 Terrible

Chls

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The
Stayed 1 night in Apr 2024
Response from Laura Gomez on 18 Apr 2024
Thank you for your review!

2/10 Terrible

Michelle

I did not book a room for 4/12/24. Expedia is the worst
Stayed 1 night in Apr 2024
Response from Laura Gomez on 15 Apr 2024
Thank you for your review

8/10 Good

craig

Staff was on spot with their service and attitude.
Stayed 1 night in Mar 2024
Response from Laura Gomez on 15 Apr 2024
We are glad to hear that, Thank you for your review

8/10 Good

Vinay

Travelled with family and small children
Liked: Cleanliness, staff & service
it was good experience, property is little older
Stayed 1 night in Mar 2024
Response from Laura Gomez on 8 Apr 2024
Thank you for taking the time to give us a review we appreciate it!

8/10 Good

Josie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was comfortable. Clean and walking distance to resturant. Not impressed with the breakfast tried biscuits and gravy but it was cold so couldn't eat it.
Stayed 1 night in Mar 2024
Response from Laura Gomez on 1 Apr 2024
Thank you for taking with to give us a review we appreciate it, and we apologize for the the breakfast! We will make sure everything is heated up and ready to eat, next time.

4/10 Poor

ROBERT

Liked: Staff & service
A very bad person on the floor above. Furniture was very tired and scratched. Television was old and bedframe was chipped.
Stayed 1 night in Mar 2024
Response from Laura Gomez on 1 Apr 2024
Thank you for taking the time to give us a review we appreciate it, and we will do our best next time to put you up on the 4th floor that way no one will be above you.

6/10 Okay

Jeneane

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff and services were fine, but the building itself needs maintenance. There was a non functioning outlet in our room, cracks/gaps in the drywall and what appeared to be mold in the bathroom.
Stayed 1 night in Mar 2024
Response from Laura Gomez on 26 Mar 2024
Thank you for your feedback. We appreciate all reviews from our guests as they help us provide a better service for future guests.

6/10 Okay

Daisy, Eureka

Travelled with partner
Disliked: Staff & service
Staff could have been a bit friendlier.
Stayed 1 night in Mar 2024
Response from Laura Gomez on 26 Mar 2024
Thank you for your feedback. We appreciate all reviews from our guests as they help us provide a better service for future guests. We hope to see you again in the future.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was one of the quietest I’ve ever stayed in. The hotel in all areas was very clean. The bed was very comfortable. It was close to everything. Great breakfast -sausage, bacon, eggs, biscuits and gravy, cereal etc. staff were all very helpful. Lots of parking.
Stayed 3 nights in Mar 2024
Response from Laura Gomez on 19 Mar 2024
Thank you for taking the time to give us a review we are glad to hear that it was a great experience. We hope to see you here back soon!

10/10 Excellent

casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Left my phone there. They are going to ship it to me.
Stayed 1 night in Mar 2024
Response from Laura Gomez on 19 Mar 2024
Hello Casey, Yes, it will get sent out today, it is all ready yo go Thank you so much for working with me to get it sent over.

8/10 Good

craig

Stayed 1 night in Mar 2024
Response from Laura Gomez on 8 Apr 2024
Thank you for taking the time to give us a review we appreciate it!

6/10 Okay

Chi Keung

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Street light outside disturbing to sleep
Stayed 1 night in Mar 2024
Response from Laura Gomez on 14 Mar 2024
Thank you, we appreciate you taking the time to give us a review. We are sorry to hear that the lights on the street were disturbing. If you are ever back in town we would be more than happy to have you stay at our hotel again. We can find you a room that will be facing the back with fewer lights on the street. Thank you for staying with us and we hope to see you soon. Have an amazing day!

10/10 Excellent

Michael

Stayed 1 night in Mar 2024
Response from Laura Gomez on 1 Apr 2024
Thank you for taking with to give us a review we appreciate it

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Convenient location. Clean facilities. Appreciated the king suite with jacuzzi tub as an early birthday treat! Bring earplugs if you are sensitive to noise because the highway traffic can be heard in the rooms.
Stayed 1 night in Mar 2024
Response from Laura Gomez on 4 Mar 2024
Thank you for your review, we appreciate your feedback!

2/10 Terrible

angel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Danny on 2 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fromt desk was very nice and helpful. Very close to dining options.
Stayed 1 night in Feb 2024
Response from Laura Gomez on 4 Mar 2024
Thank you for your review we appreciate it!

8/10 Good

Marna

Stayed 1 night in Feb 2024
Response from Laura Gomez on 26 Mar 2024
Thank you for taking the time to give us a review we appreciate it.

10/10 Excellent

Essie, University Place

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk employee Virginia is a wonderful representative for BW. Friendly, efficient and knowledgeable of the area.
Stayed 1 night in Feb 2024
Response from Karla on 20 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.We greatly appreciate it.

10/10 Excellent

Narcisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great place. Customer service was excellent.
Stayed 1 night in Feb 2024
Response from Best Western Wilsonville Inn & Suites on 16 Feb 2024
Thank you so much for taking to time to leave a review, & for staying with us! We very much appreciate your business, & look forward to seeing you again...

2/10 Terrible

Kyle

Stayed 1 night in Feb 2024
Response from Laura Gomez on 26 Mar 2024
Thank you for taking the time to give us a review we appreciate it.

6/10 Okay

John

Travelled with partner
Disliked: Staff & service, amenities
Hotel was generally OK. There’s still quite a bit of cosmetic remodel that needs to be completed. Also, I noticed some problems around the sheet rock in the shower front desk. Staff was rather friendly, the help, and the dining room was not friendly at all. And not accommodating at all either. She was very rude this morning, I don’t even want to say on here what she said. But it was uncalled for. And for that reason, I will probably not go back to the hotel.
Stayed 1 night in Feb 2024
Response from Virginia on 13 Feb 2024
Thank you for sending this review. We are deeply concerned about the interaction you had with the Breakfast Attendant. All of our guests are very important to us and we will stress the importance of treating everyone with respect and empathy. Thank you for bringing to our attention the matter in the shower. We do hope you consider us in the future.

10/10 Excellent

Jared

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2024
Response from Karla on 14 Feb 2024
Thank you for your feedback it is greatly appreciated

8/10 Good

Tony

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Best Western Wilsonville Inn & Suites on 10 Feb 2024
Thank you so much for you review! We appreciate you, & look forward to seeing you again!

6/10 Okay

Stephen

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Best Western Wilsonville Inn & Suites on 10 Feb 2024
Thank you so much for your review, & we hope to provide a better stay next time!

10/10 Excellent

Raquel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great
Stayed 1 night in Feb 2024
Response from Best Western Wilsonville Inn & Suites on 10 Feb 2024
Thank you so much for you review! We appreciate you, & look forward to seeing you again!

10/10 Excellent

Tammie

Stayed 2 nights in Feb 2024
Response from Laura Gomez on 26 Mar 2024
Thank you for taking the time to give us a review we appreciate it.

10/10 Excellent

Jessica

Stayed 5 nights in Jan 2024
Response from Laura Gomez on 26 Mar 2024
Thank you for taking the time to give us a review we appreciate it.

10/10 Excellent

Shawn

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
..
Stayed 7 nights in Jan 2024
Response from Best Western Wilsonville Inn & Suites on 5 Feb 2024
Thank you so much for the review! We really appreciate your business, & look forward to seeing you again!

4/10 Poor

Maricela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room and hallways were smelly. As soon as we walked into the building a gave an old feeling type of hotel and humid.
Stayed 1 night in Feb 2024
Response from Best Western Wilsonville Inn & Suites on 5 Feb 2024
We're so sorry to hear that you had a sub-par experience with us...Your feedback is important to us, & we use reviews to improve, so we very much appreciate you letting us know. Thank you!

10/10 Excellent

Shelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed this hotel!
Check in was easy and friendly. Room was comfortable, roomy and clean. The hot tub was working perfectly!
Stayed 1 night in Feb 2024
Response from Virginia on 4 Feb 2024
Thank you so much for sharing! We work very hard to make every guest experience the best it can be.Hope to see you again soon.

6/10 Okay

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was not smooth, having problems pulling up reservations from 3rd party.
Stayed 1 night in Feb 2024
Response from Virginia on 4 Feb 2024
We apologize for the rough check-in experience. Sometimes 3rd party reservations do not come through to our site. It is not something we can control. But it does take a little bit longer to check in. We do hope that the rest of your stay was a good event. Thank you for your feedback.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good breakfast selections. When we arrived the tv was not working in our room and on the third night a serious leak dripped through our bathroom ceiling, but staff was diligent in addressing both these problems and moved us to an even nicer room.
Stayed 4 nights in Jan 2024
Response from Virginia on 3 Feb 2024
Thank you for taking the time to share your experience with. We are very pleased to have resolved the issues.

10/10 Excellent

Paul, Ashland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very clean, convenient and friendly property.
Stayed 1 night in Jan 2024
Response from Virginia on 3 Feb 2024
Thank you for taking the time to express what you liked about our Hotel. We do appreciate it and look forward to seeing you soon.

10/10 Excellent

Matt

Business traveller
Liked: Amenities
Stayed 2 nights in Dec 2023
Response from Karla on 24 Jan 2024
Thank you for taking the time to do our survey we appreciate the feedback

10/10 Excellent

Trisha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all so wonderful, helpful, patient, warm, and kind. The room was fabulous. So clean, spacious, and relaxing. I definitely want to go stay there again.
Stayed 2 nights in Jan 2024
Response from Karla on 23 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Lorie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Karla on 23 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Karla on 23 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Steve

Stayed 2 nights in Jan 2024
Response from Best Western Wilsonville Inn & Suites on 10 Feb 2024
Thank you so much for you review! We appreciate you, & look forward to seeing you again!

2/10 Terrible

Jennie

Disliked: Property conditions & facilities, room comfort
Disaster
Pipes burst at 12:30 a.m. Alarms sounded and could not be turned off. We left at 2 a.m. when we were told there would be no water. No one's fault, but it was obvious that crisis planning was non-existent. I want a refund.
Stayed 1 night in Jan 2024
Response from Karla on 23 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Kristen

Stayed 1 night in Jan 2024
Response from Karla on 23 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Steven

Disliked: Cleanliness, amenities, property conditions & facilities
Fire alarm went off all night and you guys won't refund my money..
Stayed 1 night in Jan 2024
Response from Karla on 23 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Premchander

Travelled with family
Liked: Room comfort
Stayed 1 night in Jan 2024
Response from Karla on 23 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.