Outdoor pool
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Reviews of Heritage Inn

3 out of 5
Heritage Inn
7 Coblentz Avenue, Cascade, Port of Spain, West Indies

Reviews

9.4

Exceptional

Rating 10 - Excellent. 19 out of 26 reviews" "
Rating 8 - Good. 7 out of 26 reviews" "
Rating 6 - Okay. 0 out of 26 reviews" "
Rating 4 - Poor. 0 out of 26 reviews" "
Rating 2 - Terrible. 0 out of 26 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Heritage Inn on 9 May 2023
Thank you for your review. It's always a pleasure hosting you.Regards,Nikki

10/10 Excellent

Tunfly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone was amazing. Hospitality 👍
Stayed 2 nights in Dec 2019
Response from Manager on 4 Jan 2020
Thank you for your positive comments. It is always great hearing from our guests. Glad you enjoyed your stay. Take care until next time.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the warm and friendly staff and the room was amazing. I love the shower, pool and the room was very spacious and comfortable.
Stayed 1 night in Dec 2019
Response from Manager on 22 Dec 2019
Thank you for your positive comments and for choosing to stay at Heritage Inn. We are pleased that you enjoyed your stay and we look forward to having you again as a guest.

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Local Gem, serenecustomer service experienced and
Ideally situated for activities near the city and environs. The staff is always friendly, helpful and accommodating. Breakfast is always beautifully prepared with all local ingredients made by the lovely chief. This is my second visit as it feels "like a second home". It is a special place with a great atmosphere that cannot be found in a chain hotel.
Stayed 4 nights in Dec 2019
Response from Manager on 21 Dec 2019
Thank you for your review. we really do appreciate hearing from you . We are very pleased that you enjoyed your stay and that you visited with us for a second time. We look forward to you coming again and again to Heritage -your 'second home'.

10/10 Excellent

marija, central

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oh my, truly a home away from home. The place clean , welcoming, no noise just peaceful, breakfast was tasty, rooms clean. I went just for a night to celebrate my Husband birthday, my room was upgraded, complimentary wine. I will recommend for families , the pool not deep, it is great for a weekend getaway. Heritage Inn, Top class
Stayed 1 night in Sep 2019
Response from Manager on 9 Sept 2019
Hi Marija,it was our pleasure hosting you and your husband. We are very pleased that you enjoyed your stay with us and we hope to see you again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Inn is very cosy and quaint. Recommend for a quiet, intimate stay.
Stayed 1 night in Aug 2019
Response from Manager on 31 Aug 2019
Thank you for taking the time to submit a review. We do appreciate your comments.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was in a perfect location for us shops and places we wanted to see were close by.. The only thing that i miss were facecloths other than that everything else was fantastic..
Stayed 3 nights in Aug 2019
Response from Sandra on 18 Aug 2019
Thank you for your review. We are very glad you enjoyed your stay.

8/10 Good

CHERISE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nikki is amazing, from Check-in to Check-out. She's thoughtful, respectful and truly an asset to the establishment. Thanks for making our stay enjoyable.
Stayed 12 nights in Jun 2019
Response from Manager on 9 Jul 2019
Thank you for taking the time to submit a review. We really appreciate hearing from our guests. We are glad you enjoyed your stay.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heritage Inn is a friendly, home-like feel accommodation with privacy. Central location near just off the savannah. I would stay her again for the purpose of trip.
Stayed 6 nights in Jun 2019
Response from Sandra Perkins on 21 Jun 2019
Thank you for submitting a review. It was our pleasure hosting you at our Inn. We hope to see you again in the future.Take care.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff! Nikki let us check in several hours early and gave us waters. The property itself is well maintained and the view from the porch outside is so serene. Fresh flowers were in the vases upstairs. Room rate was reasonable. The property is quite secure with locked gates, cameras, and security on staff. The room itself was pretty spartan with just the bare essentials, but we had everything we needed. A/C and the ceiling fan kept us cool all night. Beds were very comfortable and everything was clean. Thank you for having us!
Stayed 1 night in Apr 2019
Response from Sandra Perkins on 30 Apr 2019
Thank you for taking the time to submit a review. We really appreciate hearing from our guests.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place. Great service and friendly staff.
Beautiful well kept place in safe neighborhood and walking distance to Queens Park Savannah. Very accommodating and friendly. Recommend.
Stayed 1 night in Apr 2019
Response from Sandra Perkins on 30 Apr 2019
Thank you for your review. Glad you enjoyed your stay.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hospitable, friendly staff. Lovely atmosphere and decor, very safe, nice neighborhood within walking distance of the zoo, botanical gardens, park, magnificent 7. Tasty breakfast!
Stayed 1 night in Feb 2019
Response from Sandra on 20 Feb 2019
Thank you for sending in a review. Glad you had an enjoyable stay.

10/10 Excellent

joanpatricia, Winnipeg, Manitoba, Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love, love, loved this guest house! The owner and all the staff were so friendly and accommodating. The house is extremely well kept, clean and interesting. The common areas include a hugh sitting room with beautiful artwork by local artists. You really do feel that you are staying in a friend's private home. The pool and yard is a wonderful place to relax after a day of sightseeing. Also of note, is the safe neighbourhood which is close to a great grocery store and within walking distance of all the sights we wanted to visit around the Savannah. If we visit Trinidad again, we wouldn't stay anywhere else.
Stayed 3 nights in Jan 2019
Response from Sandra on 2 Feb 2019
Hello Joan, it was a pleasure meeting you and your family and we are pleased that you enjoyed your stay. Thank you for taking time to send in a review. Hope to see you again. Our best regards to Gary and Janna.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a fantastic place to stay ,Home from home ,Owner and staff really friendly and helpful .Everything you need as a traveler, Good breakfast and location, also a supermarket within walking distance, very enjoyable stay,
Stayed 3 nights in Jan 2019
Response from Manager on 12 Jan 2019
Thank you for taking time to submit a review. We appreciate feedback from our guests as it helps us to improve.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Had a short trip to TnT, and Heritage Inn was a perfect location for this long weekend getaway. It's an intimate B&B, with friendly and helpful staff, clean and comfortable rooms, traditional hot cooked breakfast daily, and it's a close ride to the Avenue. I enjoyed the pool and garden space, and I would absolutely stay again.
Stayed 4 nights in May 2018
Response from Manager on 7 Jun 2018
Thank you for your review. We always appreciate hearing from our guest.

8/10 Good

missy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Hotel centrally located
This hotel is very quaint and comfortable. I stayed for 2 days with my children 11 and 8 yrs old. Not much to do at hotel but swimming. Breakfast included and made to order (with limited options) but no other food options onsite throughout remainder of the day. My children didn’t use the pool because I didn’t see daily maintenance/cleaning of the pool and my children were disappointed with the lack of TV channels options.
Stayed 2 nights in Mar 2018
Response from Heritage Inn on 4 Apr 2018
Thank you for your review. We are always pleased to hear from our guests. Your single rate included your two children and we were happy to provide a made to order breakfast with local specialties in addition to continental fare. Please be reminded that this is not a hotel but a traditional B&B and the offerings are in keeping with such a facility. Many of our guests make use of the delivery options available from nearby establishments and with appropriate notice, we can provide meals in-house if asked. We provide the full range of cable TV services available on the island which may not include services that children are accustomed to in other countries. Although you may not have seen the pool cleaning being done, I assure you that it is cleaned daily and scheduled maintenance occurs 1-2 times a week. I again wish to thank you for your comments and we will be pleased to host you again, if your travels bring you back to Trinidad.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection
This great guest house beats any 5 star hotel for comfort, service and value. Highly recommended.
Stayed 5 nights in Sep 2017
Response from Sandra Perkins on 16 Sept 2017
Thank you for submitting this review. It really means a lot to us hearing from our guests.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect place!
Loved this place! Sandra and her staff are so welcoming. The place is clean, breakfast is great! Pool is a lovely touch. Area is nice and I would totally recommend heading to the Savannah for dinner at the night market!
Stayed 2 nights in Jul 2017
Thank you for your review Daniel, it was a pleasure having you stay with us. Hope to see you if your future travels bring you this way again! Take Care.

8/10 Good

julie, Australia

Liked: Cleanliness, staff & service, room comfort
Nice accommodation close to Savannah park and zoo.
Nice quiet place to stay. The staff were very pleasant and helpful with advising us on tours and accommodated us when we had such a late plane flight. Nothing over the top but felt very homely. The breakfast was pleasant with a continental and cooked breakfast if desired. They were always concerned as to who was picking us up to go somewhere and they organized a taxi to take us to the airport.
Stayed 2 nights in May 2017
Response from Manager on 11 Jun 2017
Thank you for choosing Heritage Inn. It was our pleasure to host you.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heritage
The check-in at reception was smooth and the attendant was very friendly. The room was very airy with huge pictures windows and a comfy bed.
Thank you for your kind comments. it is most appreciated. It was our pleasure to host you.

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay
Had a wonderful experience at Heritage Inn. Would highly recommend this jewel. Thanks to Nicki, Sandra, Suzanne, Myra and the rest of the staff for making this an unforgettable stay.
Upstate sitting area
Back sitting room
Pool
Response from Sandra on 1 Feb 2017
Thank you so much for your review. It is most appreciated. It was a pleasure having you with us. Take care.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a residential area
Very friendly staff. Spacious room and pleasant pool area and internal communal areas.
Response from General Manager on 16 Oct 2016
Thank you for taking the time to submit a review. It is appreciated.

10/10 Excellent

sweetrosa98, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from Home
Sandra was super helpful EVERYday of our stay. We Checked in with her to make sure we had good directions and used the best tour guides everyday of our 7 day trip . She helped with bookings months prior to us getting there. She really went above and beyond for us. We rented a car from Heritage which was seamless and easy. There was 5 of us traveling and we fit comfortable in two rooms. Grandma (70), Mom (36), and three girls (6,13,18). The pool is perfect for down time. It's only 5ft deep which is perfect for cooling off and relaxing. The common area is very welcoming and open with big windows to catch a breeze. There is no air conditioning in the common area but it wasn't missed at all. I plugged in the fan and sat and read for hours and the girls played on their phones with no complaints. by the time we left I felt like Sandra and everyone on staff at the heritage (even late night security) was family. I will definitely be recommending and coming back. Great place. Keep up the great work and don't change a thing.
Response from Sandra on 8 Jul 2016
Thank you for this great review. It was our pleasure to meet you family and have you stay with us. I am very glad that you enjoyed your stay and hope to see you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable stay
Enjoyed the overall experience because it was very clean and comfortable. Wifi was always accessible and cable tv was available. Got fresh towels everyday and towels for the pool were also provided. The staff was very nice and accommodating. We also had access for laundry which was a plus. We felt safe and right at home. The only thing I would change is to have a local breakfast available to the guest as a taste of Trinidad. However, breakfast was still delicious.
Response from Sandra on 13 Mar 2016
Thank you for your comments and suggestion. It is most appreciated.

10/10 Excellent

Fay, Castries

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy Inn
My kids and I had a great time. We were quite comfortable in the room and the outdoor space was also great. There is a living and dining area which guests can use, so we felt quite at home.
Response from Sandra on 13 Sept 2015
Thank you for your review. It was our pleasure to have you stay at our Inn.

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel familial
Hotel confortable bien situé (dans zone résidentielle)à 15 min de marche du zoo et du botanic garden. Ambiance familiale et conviviale, personnel et propriétaire accueillants. Remerciements particulier à Nikky à l'accueil pour son dévouement et à la cuisinière aux petits soins avec nous
Response from General Manager on 16 Aug 2016
Merci beaucoup. A bientot. It was our pleasure to host your family.