Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Upgraded Room) | Pillow-top beds, desk, iron/ironing board, rollaway beds
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Reviews of Comfort Inn

2.5 out of 5
Comfort Inn
1720 Hancock St, Port Huron, MI

Reviews

7.8

Good

Rating 10 - Excellent. 295 out of 878 reviews" "
Rating 8 - Good. 327 out of 878 reviews" "
Rating 6 - Okay. 146 out of 878 reviews" "
Rating 4 - Poor. 64 out of 878 reviews" "
Rating 2 - Terrible. 46 out of 878 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Laura

I came to check in. And room not as expected
Stayed 1 night in May 2024

6/10 Okay

Kendra

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived at the property the day staff was just finishing and new girl coming in. We needed 3 rooms and we're hoping to get on the same floor. Only one room was ready and they had no other rooms that had been cleaned. The day girl promptly left when her shift was finished without helping the new girl figure out where to put us. Night girl tried her very best and we finally got rooms. Hotel needs ALOT of work - there was garbage thrown under our bed - whoever painted last got more on the ceiling than the wall. There was a huge leak in the ceiling in the hallway and a garbage can was collecting the water at a very quick pace. We reminded them when it was almost full to empty it and I'm afraid if we wouldn't have, the place would have flooded. Doors at each side of the hotel didn't have locks on them and there was a questionable character sleeping in the entrance. We have stayed here many times for convenience but think we will be trying something different next trip.
Stayed 1 night in May 2024

2/10 Terrible

Cassy

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Derek

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will not stare there again.
Stayed 1 night in May 2024

4/10 Poor

Timothy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed frame trip hazard! I tripped and cut the top of my foot. Really need to address that issue. The bed frame cover concealed the part that was sticking out.
Stayed 1 night in Apr 2024

8/10 Good

Jessica

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The carpet and lampshades were very dirty, the toilet was stained. Over all the facility was unkept-looking. We will definitely not be returning in our next trip.
Stayed 1 night in Feb 2024

10/10 Excellent

Suzanne

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We stay here often and like it. Don’t get any hope of a 5 star…property is getting tired and needs work. Staff makes of for tired property.
Stayed 1 night in Feb 2024

4/10 Poor

Mikayla

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Gemma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff/Nice room
I was greeted within 1 minute and the person was very informative and polite. When I stepped out for dinner, the woman at the desk asked how my room was since she wanted to make sure my stay started off right. I liked that.
Stayed 1 night in Jan 2024

8/10 Good

Barbara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and beautiful. I would change where the coffee maker was though. I had to climb under the desk to plug it in and it was so far from the water source. Overall, very pleased with our stay. Great breakfast too!
Stayed 1 night in Dec 2023

10/10 Excellent

David

Stayed 1 night in Dec 2023

2/10 Terrible

Heather

Disliked: Cleanliness, property conditions & facilities, room comfort
Tv was broken in the room, the housekeeping left a note explaining how to work it in a roundabout way and even with that there was only one working channel. The hot tub was gross inside, the blankets were thin/uncomfortable. The room was freezing cold, even after being in there all night with the heat running the floors were freezing and we could barely stand on them.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2023

8/10 Good

Victoria

Stayed 1 night in Dec 2023

8/10 Good

Anne

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Did away with hot tub which we always used a d we stay at this property at least yearly if nor more often. Have to think about whether staying here again and what is available in the area
Stayed 2 nights in Nov 2023

6/10 Okay

edward

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Ckean but dated
There was never anyone at the front desk. They were always outside smoking and you had to call the front desk and they would come in from the lot. The HVAC just ran no way to control it the controls on the unit appeared broken. I will say the room was extremely clean with the exception of the upolstered chair which could use a good steam cleaning. The hotel was quiet making it easy to rest.
Stayed 1 night in Dec 2023

6/10 Okay

Stuart

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
We stayed for 4 nights over the Thanksgiving weekend. Pro's: Friendly Staff Hot Breakfast daily although choices are the same each day Big warm Pool Comfortable beds Well-appointed room, Fridge, microwave, tons of TV channels Cons: Hotel needs some TLC, the rooms look dated and in need of paint Hot Tub gone this year Pool area freezing as door was propped open to reduce humidity Hotel signage and outdoor lighting lacking. I believe a name change is happening Water came out of the tub brown when turned on. Explained this happens when the room has not been used in a while. Cleaning staff should be checking rooms regularly for this No maid service although this seems the norm in some places now. We did get what we needed though Overall a decent place to stay and a good location. Lots to do in the area. Pehaps name change and refresh will help out.
Stayed 1 night in Nov 2023

8/10 Good

Chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed many times when we come for our girls shopping weekends. It works out great for us
Stayed 1 night in Nov 2023

2/10 Terrible

Dwight

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely ridiculous! Will never be back and will warn everyone to seek other hotels
Stayed 6 nights in Nov 2023

6/10 Okay

Joan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom had mold in the toilet, the bathroom door hinges squeaked and would not completely close. Had to use the bath mat to wedge the door shut as must as possible. There was age old dirt behind the bathroom door and along the trim across the front of the bathtub. It is a OLD Quality Inn that been attempted to be upgraded to Comfort Inn. Linens were acceptable but certainly not at the Comfort Inn level of convenience.
Stayed 1 night in Nov 2023

4/10 Poor

Donald

Disliked: Staff & service
No hospitality room service for 3 days terrible.
No towel change or trash removal for three days. I asked about this, and they gave me trash bags for me to put in cans. I needed to bring dirty towels to them for replacement. I did not want or need beds made only towels and trash removed. I have never stayed at a hotel that did not provide that service.
Stayed 3 nights in Nov 2023

10/10 Excellent

Lori

Stayed 2 nights in Nov 2023

6/10 Okay

Theresa

Travelled with family, Travelled with partner
Came to the hotel when it was dark and had a hard time finding the hotel. No lights or signs. Very frustrating but thankfully the receptionist was friendly.
Stayed 1 night in Nov 2023

2/10 Terrible

Susan

Travelled with group
The hotel is fine They did not have our Expedia reservation which Expedia has been paid for and says was made Our desk clerk is working hard to get this straightened out withExpedia she has booked us into rooms while trying to get this resolved. I will be getting I touch with Expedia again as this was booked and paid for in August and should have been a seamless process
Stayed 1 night in Oct 2023

10/10 Excellent

andy

Stayed 2 nights in Oct 2023

4/10 Poor

rhonda

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
When we arrived they had no record of our reservation made on Expedia 2 weeks ago. After some time the found just a room. When we went to use pool they stated they had no pool towels as the gave to the kids ( hockey team) she then reluctantly found us some towels. The kids were screaming and running around all over in pool area. Staff was just sitting out on smoking patio with what appeared to be friends. We stayed in pool for 5 minutes as we were just surrounded by poorly behaving, cursing children. We were woken very early by kids playing in hallway. We were very dissatisfied and disappointed with this stay. We have being staying at this hotel for years when we come stateside shopping. We will not stay here again
Stayed 1 night in Oct 2023

6/10 Okay

Suzanne

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff is great. Property is tired and in need of an update. We stay here often, the staff keeps us coming back.
Stayed 1 night in Oct 2023

10/10 Excellent

Ryan

Stayed 1 night in Oct 2023

8/10 Good

Robyn

Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not well maintained, no microwave or hair dryer
not well maintained hotel. no microwave or hair dryer in the room.
Stayed 1 night in Oct 2023

6/10 Okay

Jill

Travelled with family
Liked: Cleanliness, amenities
Convenient
Stayed 1 night in Sep 2023

6/10 Okay

Karen

Disliked: Staff & service
Stayed 3 nights in Sep 2023

2/10 Terrible

aaron

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

David

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Gross rooms
Stayed 3 nights in Sep 2023

6/10 Okay

Thomas

Travelled with family
Disliked: Staff & service
Need better desk help
We haved stayed here before as we visit family often in the area. It seems that the overall quality has declined since our last time. We were able to get an early check in at 1 but had a family emergency before 4 and had to leave a drive back. I checked about a cleaning fee and was told anything over an hour was the full price. I finally had to go to their desk as we were leaving to find out since no one would answer the phone despite seeing the same 3 people milling about or standing outside together.
Stayed 1 night in Sep 2023

8/10 Good

Vicki

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stay was good
The stay was fine. The hotel was horrible to locate at night. Dark side road, and nothing lit up very well. Had to call the desk ( she was very nice) to help us get there. Our navigation kept saying we arrived, but we couldn’t find it due to nothing being lit up very well. No TV remote in room, but front desk was helpful in bringing one to us.
Stayed 1 night in Sep 2023

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large, clean and comfortable. We really enjoyed our stay.
Stayed 2 nights in Aug 2023
Response from Andrew on 31 Aug 2023
Thank you for the nice review!

6/10 Okay

Kevin

Liked: Staff & service
Staff was very kind; however, property needs more attention just seems a little older facility.
Stayed 2 nights in Aug 2023

8/10 Good

Terry

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

8/10 Good

Rick

Clean room breakfast was simple but tasty including quality coffee
Stayed 1 night in Aug 2023

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere. Friendly environment.
Stayed 2 nights in Aug 2023
Response from Andrew on 24 Aug 2023
Thank you!!

10/10 Excellent

Yuriy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like to stay in this place. Very good people run this hotel, good,clean.
Stayed 1 night in Aug 2023

6/10 Okay

Sandi

Travelled with family
Disliked: Amenities
The heating unit cover wasn’t on right. Air filter was on the floor. Turned the ac on, left, came back a few hrs later the room was hot. We did get it to work. Breakfast was just ok. Eggs, sausage, instant oatmeal, just the basics. Wasn’t worth the price. Won’t stay again
Stayed 1 night in Aug 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Carlo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Close to the entrance to the international bridge crossing to Sarnia, Canada. Trouble with desk service. Delay in response to a room lock that did not lock upon leaving room. When confronted with manager, he checked availability and upgraded to us a suite.
Stayed 2 nights in Aug 2023

8/10 Good

Sonia

Travelled with group
Liked: Cleanliness, staff & service, amenities
Friendly staff. A little noisey by blue water bridge, but also convenient location.
Stayed 1 night in Aug 2023

10/10 Excellent

Beverly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in . Room exactly as booked.
Stayed 1 night in Aug 2023

10/10 Excellent

Bette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Washrooms could be updated nut over all, we enjoyed our stay. Breakfast choices need a little improvement.
Stayed 1 night in Aug 2023