Exterior

Reviews of Holiday Inn Express Hotel & Suites PORT ARTHUR, an IHG Hotel

2.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 268 out of 387 reviews" "
Rating 8 - Good. 80 out of 387 reviews" "
Rating 6 - Okay. 19 out of 387 reviews" "
Rating 4 - Poor. 11 out of 387 reviews" "
Rating 2 - Terrible. 9 out of 387 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Ysuia Goudeaux GM on 14 May 2024
Thank you for taking the time out of your busy schedule to give us such a great review.

10/10 Excellent

Andrea

Liked: Staff & service, property conditions & facilities
Clean and comfortable
Stayed 2 nights in Apr 2024
Response from Ysuia Goudeaux GM on 23 Apr 2024
Dear Andrea, Thank you for taking time to give us your feedback regarding your most recent stay. We appreciate you, we use feedback such as yours to develop staff, and make improvements in areas where it is necessary.

10/10 Excellent

LAURA

Stayed 1 night in Apr 2024
Response from Ysuia Goudeaux GM on 14 May 2024
Thank you for taking time out of your busy schedule to give us such a great review.

10/10 Excellent

Monica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff are always friendly.
Stayed 3 nights in Mar 2024
Response from Ysuia Goudeaux GM on 11 Apr 2024
Thank you for a great review. We appreciate you choosing our hotel.

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean spacious rooms within walking distance of target and restaurants.
Stayed 2 nights in Mar 2024
Response from Ysuia Goudeaux GM on 11 Apr 2024
Thank you for a great review. We appreciate you taking the time to tell us how we are doing.

8/10 Good

Fredericka

Stayed 2 nights in Mar 2024
Response from Ysuia Goudeaux GM on 11 Apr 2024
Thank you for taking the time out of your busy schedule to let us know how we are doing.

10/10 Excellent

Monica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and staff were friendly.
Stayed 2 nights in Mar 2024
Response from Ysuia Goudeaux GM on 11 Apr 2024
Thank you for staying with us and giving us a great review. We appreciate you taking the time to let us know how we are doing.

10/10 Excellent

Jessie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Jayden Baseball Tournament Babe Ruth Park
Definitely good with staff and the breakfast and services and room cleanse and the space was is what is says
Stayed 1 night in Feb 2024
Response from Ysuia Goudeaux GM on 11 Apr 2024
Dear Jessie, Thank you for choosing our hotel, and for the great review. We hope that if you are in our area again you will choose to stay with us again.

10/10 Excellent

Arlandoe, Houston

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Feb 2024
Response from Ysuia Goudeaux GM on 11 Apr 2024
Thank you for taking the time out of your busy schedule to give us such a great review. We hope that if you are in our area again that you will choose to come and stay with us again.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ysuia Goudeaux GM on 30 Jan 2024
Dear Joshua, Thank you for taking the time to give us your feedback, we use your feedback for training purposes, and to improve our guest relations. We hope that when you are in town again you will come back to stay with us again. Thank you, Ysuia Goudeaux General ManagerHoliday Inn Express & Suites

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ysuia Goudeaux GM on 30 Jan 2024
Dear Anonymous, Thank you for taking the time to give us your feedback. We use feedback such as yours to train our staff, and improve guest relations. We hope that the next time you are in town you come and stay with us again. Thank you, Ysuia GoudeauxGeneral Manager

10/10 Excellent

Alexander

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
They didn’t have toothpaste when I asked for it and I had to wait a while to check out. Overall I’d say it was still a good place to stay
Stayed 2 nights in Jan 2024
Response from Ysuia Goudeaux GM on 30 Jan 2024
Dear Alexander, Thank you for taking the time to give us your feedback. We use feedback such as yours to train our staff, and improve guest relations. We hope that the next time you are in town you come and stay with us again. Thank you, Ysuia GoudeauxGeneral Manager

10/10 Excellent

Robin

Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Ysuia Goudeaux GM on 30 Jan 2024
Dear Robin, Thank you for taking the time to give us your feedback. We use feedback such as yours to train our staff, and improve guest relations. We hope that the next time you are in town you come and stay with us again. Thank you, Ysuia GoudeauxGeneral Manager

10/10 Excellent

Lontina

Liked: Cleanliness, staff & service, property conditions & facilities
It was Nice & Clean. It’s smelled pleasant & fresh. The breakfast food was delicious.
Stayed 1 night in Dec 2023
Response from Ysuia Goudeaux GM on 27 Dec 2023
Dear Lontina,Thank you for the great review, we use your feedback to develop staff enrichment. We hope that when you are in town again you will come back and visit us.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable room. The bed was awesome, check in was slow but, friendly. The room was perfect for our stay.
Stayed 1 night in Nov 2023
Response from Ysuia Goudeaux GM on 27 Dec 2023
Dear Laura, We want to thank you for taking the time to let us know how we are doing. I will make sure to talk to the front desk staff to ensure that we are completing the check in process in a timely manner. We hope that you come and stay with us the next time you are in town.

10/10 Excellent

Brittany

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
The property was very convenient to my activities. My only con was that when trying to reach the hotel the staff answered & kept me on hold for 30 minutes just come back & tell me I’d have to call back at a later time. My room was already reserved I just needed information about the latest for check out due to late flight.
Stayed 1 night in Nov 2023
Response from Ysuia Goudeaux GM on 27 Dec 2023
Dear Brittany, I apologize that you were put on hold for an extended period of time, I will address this with my front desk agents. Thank you for taking time out of your busy schedule to let us know how we are doing.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Ysuia Goudeaux GM on 22 Nov 2023
Dear Eric, Thank you for a great review. We appreciate you taking the time out of your busy schedule to tell us how we are doing. We will use your feedback to continue to develop our staff, to create great guest experiences.

8/10 Good

Amber

Liked: Staff & service, property conditions & facilities
Response from Ysuia Goudeaux GM on 22 Nov 2023
Dear Amber, Thank you for a great review. We appreciate you taking the time out of your busy schedule to tell us how we are doing. We will use your feedback to continue to develop our staff, to create great guest experiences.

2/10 Terrible

James

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Ysuia Goudeaux GM on 22 Nov 2023
Dear James, Thank you for taking the time out of your busy schedule to let us know how we are doing. I wish that we could have served you better, I hope that you will give us another opportunity to make things better.

10/10 Excellent

dewanna

Travelled with family, Travelled with group
Stayed 1 night in Oct 2023
Response from Ysuia Goudeaux GM on 22 Nov 2023
Dear Dewanna, Thank you for a great review. We appreciate you taking the time out of your busy schedule to tell us how we are doing. We will use your feedback to continue to develop our staff, to create great guest experiences.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Courteous staff, very clean and comfy
Stayed 1 night in Sep 2023
Response from Ysuia Goudeaux GM on 4 Oct 2023
Dear James, Thank you for such a great review, we appreciate you taking the time to tell us how we are doing. We look forward to seeing you again real soon.

10/10 Excellent

Alma, Pomona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Ysuia Goudeaux GM on 4 Oct 2023
Dear Alma, Thank you for such a great review. We appreciate you for taking time out of your busy schedule to let us know how we are doing. We hope to see you again very soon. Thank you

10/10 Excellent

Natalie

Stayed 1 night in Sep 2023
Response from Ysuia Goudeaux GM on 20 Sept 2023
Natalie, Thank you so much for taking the time out of your busy schedule to tell us about your stay. We value you as a customer and your feedback is very important to us, we will use your feedback as an opportunity to make sure that we are doing all we can to make our guest have a great experience.Thank you, Ysuia Goudeaux

10/10 Excellent

Roudy

Travelled with family
The staff was very friendly and helpful The location was also very convenient
Stayed 3 nights in Sep 2023
Response from Ysuia Goudeaux GM on 20 Sept 2023
Roudy, We want to thank you for taking time out of your busy schedule to tell us about your most recent stay. We value you as a customer and your feedback is very important to us, and we appreciate your review. Thank you, Ysuia Goudeaux

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ysuia Goudeaux GM on 10 Sept 2023
Dear Marisol, Thank you for a great review. We appreciate your feedback, we will use it as a guide to continue to provide excellent customer service to our guest. We look forward to seeing you again very soon. Ysuia GoudeauxGeneral ManagerHoliday Inn Express & Suites

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable beds and ceiling fan in room
Stayed 1 night in Sep 2023
Response from Ysuia Goudeaux GM on 10 Sept 2023
Dear Michael, Thank you for a great review. We appreciate that you took the time to tell us how your stay was. We will use your feedback as a guide to continue to provide great customer service to our guest. We hope to see you again very soon.Ysuia GoudeauxGeneral ManagerHoliday Inn Express & Suites

10/10 Excellent

Stephanie

Liked: Property conditions & facilities
Overall it was very comfy and clean i slept so peaceful as though i was at home…
Stayed 1 night in Sep 2023
Response from Ysuia Goudeaux GM on 10 Sept 2023
Dear Stephanie, Thank you for a great review, we are glad to know that you slept so comfortable that it made you think of home. We appreciate your feedback, and will use it as a guide to continue to serve our guest with excellent customer service. Ysuia GoudeauxGeneral ManagerHoliday Inn Express & Suites

10/10 Excellent

Arna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Ysuia Goudeaux GM on 6 Sept 2023
Arna, Thank you so much for your response, we use feedback such as yours to learn from our experiences and make the necessary changes to make sure our guest have a great experience. Thank you, Ysuia Goudeaux

10/10 Excellent

jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Room size and amenities were great. Nice breakfast buffet in the AM. Would recommend this location to anyone.
Stayed 1 night in Sep 2023
Response from Ysuia Goudeaux GM on 4 Sept 2023
Thank you Jeff, we value you as a guest and appreciate your feedback. We use your feedback as a way to make improvements so that every guest can have a great stay.Thank youYsuia GoudeauxGeneral Manager Holiday Inn Express & Suites

10/10 Excellent

Bernard

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Staff excellent especially mrs Cynthia and mrs Deb
Stayed 3 nights in Aug 2023
Response from Ysuia Goudeaux GM on 4 Sept 2023
Thank you so much for your review Bernard. We appreciate you taking time to tell us about your stay. We use your feedback to make improvements, so that each guest can have a great stay.Thank you, Ysuia GoudeauxGeneral ManagerHoliday Inn Express & Suites

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Relatively new Holiday Inn Express. Staff was very accommodating and friendly. Breakfast was decent, great shower, comfortable beds. Definitely a good moderate hotel choice, good location.
Stayed 2 nights in Aug 2023
Response from Ysuia Goudeaux GM on 4 Sept 2023
Thank you for taking the time to tell us about your recent stay. We appreciate your feedback and will use it to make the necessary improvements, so that every guest has an awesome stay. Thank you, Ysuia GoudeauxGeneral ManagerHoliday Inn Express & Suites

10/10 Excellent

DEMEKA

Stayed 3 nights in Aug 2023
Response from Ysuia Goudeaux GM on 6 Sept 2023
Demeka, Thank you so much for your response, we use feedback such as yours to learn from our experiences and make the necessary changes to make sure our guest have a great experience. Thank you, Ysuia Goudeaux

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always so helpful and polite! Room was phenomenal!
Stayed 1 night in Aug 2023
Response from Ysuia Goudeaux GM on 14 Aug 2023
Thank you Brenda,We appreciate your review, it is feedback like yours that allows us to better service the needs of our guest.

4/10 Poor

Rodney

Stayed 1 night in Aug 2023
Response from Ysuia Goudeaux GM on 6 Sept 2023
Rodney, Thank you so much for your response, we use feedback such as yours to learn from our experiences and make the necessary changes to make sure our guest have a great experience. Thank you, Ysuia Goudeaux

10/10 Excellent

Sally

Stayed 4 nights in Jul 2023
Response from Ysuia Goudeaux GM on 6 Sept 2023
Sally, Thank you so much for your response, we use feedback such as yours to learn from our experiences and make the necessary changes to make sure our guest have a great experience. Thank you, Ysuia Goudeaux

10/10 Excellent

Denise

Stayed 1 night in Jul 2023
Response from Ysuia Goudeaux GM on 14 Aug 2023
Thank you Denise, for taking the time to give us your review. We appreciate your feedback, it is feedback that allows us the opportunity to better service our guest. Thank you,

10/10 Excellent

Carol

Liked: Cleanliness, property conditions & facilities
The staff was very helpful. The breakfast was very good
Stayed 1 night in Jun 2023
Response from Ysuia Goudeaux GM on 14 Aug 2023
Thank you Carol, for taking the time to give us your feedback. It is because of your feedback that we are able to better serve our guest. Thank you,

8/10 Good

Sashaleah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 2 nights in Jun 2023
Response from Ysuia Goudeaux GM on 14 Aug 2023
Thank you Sashaleah, we appreciate you for taking time to give us your feedback. It is because of your feedback that we are able to better service our guest. Thank you,

8/10 Good

Ulises

Stayed 1 night in Jun 2023

2/10 Terrible

shea

Travelled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Called and was told this was a pet friendly property. Then at 7:00am on the third morning they knocked at our door started calling and harassing us threatening to charge my card for fees. Tried to explain that we had called and was told, even gave the persons name we spoke with, that pets were allowed. It escalated into a complete fiasco. If this has not occurred stay would have been fine, however managerial and policy issues need to be addressed.
Stayed 2 nights in May 2023
Response from Ysuia Goudeaux GM on 30 May 2023
This guest (girlfriend) made a reservation through Expedia and was told that we were a pet friendly hotel. WE ARE NOT PET FRIENDLY!!!! After the initial reservation was over guest (gentleman) tried to extend and realized that he had to make a new reservation for the last days stay. I was called at home at 7:30am and advised that there was a dog on the property, I advised my staff to charge the pet deposit because we are not pet friendly. My staff called me back and said that the guest refused to pay the pet deposit, so I called the guest to apologize and see if I could get to the bottom of the issue. The (gentleman) who was not even on the reservation cussed at me saying that he spoke to Ella or Elia, I advised him that I do not have any employees by that name, things continued to get very heated from the guest yelling and using profanity and I apologized and disconnected the call. When I arrived at work the (gentleman) followed my front desk agent into the hotel's laundry facility and beckoned for me to come out and lets do our investigation! So surprised that he would come to a restricted area (hotel's laundry) and yell from the hall I came out and went to the front desk and spoke to him, I apologized to him and shook his hand and then the person who made the reservation in the first place came in to the front desk and he (gentleman) told her everything was fine, and he turned to me and the front desk agent and told us to have a great Memorial Day we bid him the same and the incident was over just like that. I did not charge him the pet deposit and then the (girlfriend) post this complaint. This matter is resolved and I would prefer if either guest would not return to the hotel.

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind! The hotel cleanliness was pristine!
Stayed 1 night in May 2023
Response from Ysuia Goudeaux GM on 24 May 2023
Thank you so much for the great review. It is always our goal to provide great customer service and make sure that the hotel is clean and has a welcoming atmosphere. We look forward to your next stay with us.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023
Response from Ysuia Goudeaux GM on 24 May 2023
Thank you for a great review!! It is always our intention to provide great customer service and a clean and welcoming atmosphere for our guest.

10/10 Excellent

Richard

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Debbie is a fantastic host and worker at the front desk. She helped make this a comfortable and memorable stay.
Stayed 2 nights in Apr 2023
Response from Ysuia Goudeaux GM on 24 May 2023
Thank you for a great review, I am overjoyed that Debbie was instrumental in making you stay a great one. We look forward to seeing you the next time you are in town.

4/10 Poor

charles

Stayed 1 night in Apr 2023
Response from Ysuia Goudeaux GM on 24 May 2023
Thank you for your feedback, it is much appreciated. My apologies to you that your stay was less than great. I hope you will allow another chance to get things right.

10/10 Excellent

Paula, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good.
Stayed 1 night in Apr 2023
Response from Ysuia Goudeaux GM on 24 May 2023
Thank you for such a great review. We appreciate you for choosing us and we look forward to your next stay with us.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Ysuia Goudeaux GM on 24 May 2023
Thank you for your feedback. We appreciate that you chose us. We look forward to seeing you again when you are in town.

8/10 Good

Tony

Stayed 1 night in Mar 2023
Response from Ysuia Goudeaux GM on 24 May 2023
Thank you for your feedback, it is much appreciated! We look forward to seeing you again when you are in town.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2023
Response from Ysuia Goudeaux GM on 24 May 2023
Thank you for such a great review. We value you as a guest and appreciate the feedback. We look forward to seeing you again the next time you are in town.

10/10 Excellent

Janice K

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023